Paul Gale, Project Manager in Jericho, VT, United States
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Paul Gale

Verified Expert  in Project Management

Project Manager

Location
Jericho, VT, United States
Toptal Member Since
April 27, 2020

Paul is a passionate PMI and scrum-certified project management professional. He leads dispersed global teams working on innovative cloud-based SaaS solutions at companies such as IBM and National Life Group. Paul’s passions are building high-performing teams, strong partnerships, and disciplined agile and waterfall project management practices in imperfect, real-world situations. He joined Toptal to work on leading edge solutions with the best and brightest clients.

Project Highlights

Insurance Automated Underwriting System
This system increased the percentage of applications processed without human touch by 400% and decreased time-to-issue by 50%. The executive sponsor named this the most successful project in recent company history.
Fraud Prevention Services
Led the scrum team that automated identity verification throughout a large insurance company.
Automated the Insurance Application Process
Led the team that worked with a SaaS vendor to build out the online digital applying process reducing manual followups to get more customer information.

Expertise

Work Experience

Senior Project Manager | Scrum Master

2013 - 2020
National Life Group
  • Managed multimillion-dollar financial services projects staffed by global multi-company teams.
  • Implemented a new underwriting system involving eight companies, ten integrations, and four workstreams. This system increased applications processed without human touch by 400% and decreased time-to-issue by 50%.
  • Managed business partnerships and contracts with iPipeline, Munich Re-Insurance Automation Solutions, LexisNexis, Medical Information Bureau (MIB), Milliman, Moody’s, and ExamOne.
  • Executed 30 on budget and schedule, high-quality production releases per year.

Project Manager

2009 - 2013
IBM
  • Managed parallel international semi-conductor chip design teams in commercial, aerospace, and defense industries.
  • Led projects from concept (contracts, charter, and planning) through closure (lessons learned and hardware validation).
  • Turned around a troubled project—restoring it early-to-market product introduction and securing a future $80-million contract.
  • Negotiated challenging customer requests while maintaining project cost goals and customer satisfaction.
  • Instilled disciplined schedule and budget processes.

Project Manager

2006 - 2009
IBM
  • Integrated 200,000 circuit models from 50 global development teams into a 2GB design kit containing over 100 customer deliverables.
  • Developed flexible release processes, enabling maximum development time and just-in-time delivery.
  • Coordinated a large scale, worldwide, consistent, and high-quality distribution of customer deliverables, reducing customer returns by 5%.
  • Implemented continuous process improvements, increasing team productivity 8% over two years.

Project Manager

2003 - 2006
IBM
  • Led a team that developed a sophisticated computer-aided design system for designing semiconductor computer chips.
  • Placed and wired millions of circuits on computer chips the size of the end of your pinky finger.
  • Ran a noise and timing analysis across the entire chip.
  • Performed a logical and physical verification of each circuit.

Insurance Automated Underwriting System

This system increased the percentage of applications processed without human touch by 400% and decreased time-to-issue by 50%. The executive sponsor named this the most successful project in recent company history.

I managed 35 people from eight companies that involved ten integrations and four workstreams. The people were on four continents in six time zones. The project was run with a hybrid methodology consisting of some waterfall and agile workstreams.

Fraud Prevention Services

Led the scrum team that automated identity verification throughout a large insurance company.

I led the team that developed cloud-based web microservices and data analytics to provide consistent verification of customer identities and bank accounts throughout all of the departments of an insurance company (including new business, claims, call centers, and sales centers).

Automated the Insurance Application Process

Led the team that worked with a SaaS vendor to build out the online digital applying process reducing manual followups to get more customer information.

The insurance industry is regulated so when I led this project I had to involve legal, compliance, audit stakeholders, and state insurance departments to create a pleasing online application experience for customers. I then fed the application data into downstream administrative systems.
1982 - 1986

Master's Degree in Computer Engineering

University of Vermont - Burlington, VT, USA

1978 - 1982

Bachelor's Degree in Computer Engineering

University of Maine - Orono, ME, USA

MARCH 2018 - PRESENT

Professional Scrum Master

Scrum.org

APRIL 2017 - PRESENT

Certified Scrum Master

Scrum Alliance

JANUARY 2012 - NOVEMBER 2022

Project Management Professional (PMP)

Project Management Institute (PMI)

Tools

Jira, Confluence, Skype for Business, Skype, Zoom, Slack

Industry Expertise

Financial Services

Paradigms

Waterfall Development, Continuous Integration (CI), Agile Project Management, Change Management

Platforms

SharePoint

Other

Workflow Tools, Team Building, Vendor Management, Certified ScrumMaster (CSM), Budgeting, Staffing, Risk Management, Issue Management, Reporting, Conflict Resolution, Project Management, SaaS, Continuous Development (CD), Digital, Project Management Professional (PMP), PSM-1, Certified Scrum Professional, IT Project Management, Technical Project Management, Microsoft Teams, Cisco Webex Meetings Server, AWS Cloud Computing Services, Fraud Prevention, Analytics, Security, Data Migration, Communication, Project Rescue

Collaboration That Works

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