Service Delivery Manager
2019 - 2020Symphony.is- Led projects for one of the top Fortune 500 companies.
- Worked as a proxy product owner, captured the product vision, wrote requirements in the user story format, prioritization, provided support for the team for any questions, and drove ROI throughout every sprint.
- Performed as a scrum master, promoting servant leadership, coaching, facilitating rituals, and teaching scrum values and pillars to the team.
- Acted as a service delivery manager, monitoring and controlling the implementations of various web and mobile applications.
- Helped with implementing the scrumban approach improving the existing scrum process, adding the WiP limit, using Nave for metrics—cumulative flow, Monte Carlo progression, and more.
Business Analyst/Project Manager
2014 - 2019Prozone- Completed business analysis for the implementation of the process management system for the 120 branches of the National Employment Service of Serbia.
- Led the implementation of software for the customs administration of Montenegro—a fixed-price contract.
- Completed a BPM software implementation for Raiffeisen Leasing/Rent successfully.
- Upheld the entire implementation processes; monitored work and interdependencies among project elements.
- Wrote functional specifications, did thorough risk management throughout the implementation phase, and presented training for the end-users for a fixed-price contract.
- Elicited requirements through brainstorming sessions, focus groups, and interviews using Microsoft Visio for flowcharts, project for Gantt.
- Created wireframes using Lucidchart and Whimsical, and made mockups following all the newest UI/UX practices using Adobe tools.
- Led the projects using PMBOK as a guide, developed cost management plans, and developed a plan in order to manage uncertainty and opportunity of the new technologies used throughout the project life cycle.
- Monitored procurement activities for projects that were government-related or acquired from public Institutions.
Stevo Milosevic
Project Manager in Novi Sad, Vojvodina, Serbia
Member since August 16, 2019
Stevo studied robotics but preferred building strong human relationships over automating machines. He continued serving teams, empowering colleagues to strive for greatness, and remained wholeheartedly driven to enable co-workers to be high performers. He has led UNDP projects, guided the implementations of SAP and IBM product Maximo, and worked as a contractor for one of the top three Fortune 500 companies. Stevo is also a certified PSM1 Scrum Master and a certified PMP delivery manager.
Stevo is now available for hire
Project Highlights
- Led three projects switching from product owner role to scrum master role and overall working as a service delivery manager.
- My team optimized the web app, refactored cost branches done in Django, went for a visit to the client, and built a strong customer relationship.
- At the local level, this project helped local assemblies to engage citizens and ensure a more inclusive political process.
Expertise
- Agile Coaching
- Agile Project Management
- Design Thinking
- Discovery
- Product Owner
- Project Management Professional (PMP)
- Scrum Master
- Service Delivery Management
Education
- Faculty of Technical Sciences
Select Certifications
- Scrum.org
- PMI
- IBM
Employment
Project History
- Concluded Projects for a Top Fortune 500 CompanyLed three projects switching from product owner role to scrum master role and overall working as a service delivery manager.
Various software implementations. Led distributed teams with an 8-hour time zone discrepancy. Introduced the scrumban approach when the teams matured enough. Organized frequent on-site workshops, discoveries, and demos. Facilitated scrum rituals.
- Wander Jaunt, San Francisco — Web Platform for Accommodations Finding, Airbnb-likeMy team optimized the web app, refactored cost branches done in Django, went for a visit to the client, and built a strong customer relationship.
My team was distributed so that the team members could work on an 8-hour time zone difference, including the product owner. Acted as a service delivery manager/scrum master, facilitated the planning sessions, reviews, and retros, did the grooming on the go. Removed impediments promptly, and managed changes thoroughly.
- Implementation of E-parliament System for Local Assemblies for UNDPAt the local level, this project helped local assemblies to engage citizens and ensure a more inclusive political process.
The session management system enabled to its users:
● Preparation of sessions' material according to the agenda, including the support of the working committees that prepare the materials.
● Administration of the session complying with the agreed set of rules and procedures.
● Electronic voting during the session, according to the local assembly's rules. - Healthy Workers, Amsterdam — React Native Mobile App Done for a StartupLaunched a mobile app live as an MVP and continued to phase 2; onboarded clients of Healthy Workers during the way.
Managed a distributed team consisted of mobile and web developers, organized visits, and held all of the scrum rituals as the scrum master for the team. The project was a huge success: it helped managers to measure and boost their employees’ satisfaction with workplace data, gathering it from the sensors installed throughout the office.
- Raiffeisen Leasing/RentLed the implementation of a CMS for approval of leasing and rent claims. This software significantly decreased the "time to yes" and "time to cash" banking KPIs improving the productivity of all Raiffesien departments.
I performed the analysis of clients' requirements and led the implementation following agile principles. This system covered the whole approval flow from customer relationship to risk analysis and, in the end, was integrated with SAP and a national API for credit history check.
- Milšped Group Logistics CMSA CMS made for one of the market leaders in the field of transport and logistics that improved the business productivity, shortened the process, and removed the flow bottlenecks.
The solution was a CMS with document management support and support for business process modeling. I upheld the implementation, managing risks and carefully monitoring the return on investment throughout the development.
- Japan Tobacco International — Process Consultant (Toptal Client)Analyzed the AS-IS of the current state supported by the diagram made in BPMN notation. Found the bottlenecks, proposed a TO-BE optimized future state.
Produced more than 130 pages of best practices. Wrote procedures for the initiation phase and the execution phase. Created a stakeholder registry, coached on the user story mapping. Proposed tweaks for Azzure DevOps tool that was used as a PM board.
Also, I made the client comfortable with Agile, empowered the stakeholders to experiment with new ways of working, promoting and supporting a fail-safe atmosphere.
Education
- Associate's degree in Mechatronics2009 - 2015Faculty of Technical Sciences - Novi Sad, Serbia
Certifications
- Certified Scrum Master PSM 1JANUARY 2020 - PRESENTScrum.org
- Project Management ProfessionalMARCH 2019 - PRESENTPMI
- Client Needs and Software RequirementsAUGUST 2018 - PRESENTUniversity of Alberta, School of Business
- IBM Blockchain Foundation for DevelopersJANUARY 2018 - PRESENTIBM
- A Developer's Guide to the Internet of Things (IoT)NOVEMBER 2017 - PRESENTIBM
