Stevo Milosevic, Project Manager in Marbella, Spain
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Stevo Milosevic

Verified Expert  in Project Management

Project Manager

Marbella, Spain
Toptal Member Since
March 17, 2020

Even during his studies on mechatronics and robotics, Stevo was more into human relationships than automating machines. With a decade of experience, he dedicated himself to supporting teams and inspiring colleagues to achieve excellence, wholeheartedly focused on enabling coworkers to reach their full potential. Stevo has previously worked as a contractor for Fortune 500 giants like SAP, UNDP, IBM, and Oracle. He is a PMP-certified delivery manager and the PSM1 Scrum Master certificate owner.

Project Highlights

Scrum Master and Product Ownership for Projects for a Top 3 Fortune 500 Company
Led three projects as a product owner role, scrum master, and service delivery manager.
Implementation of E-parliament System for Local Assemblies for UNDP
At the local level, this project helped local assemblies to engage citizens and ensure a more inclusive political process.
Agile Coach for Spin (Tier Mobility)
Analyzed the current state and ways of working, proposed needed Agile optimizations, and led the implementation of the changes.


Work Experience

Technical Project Manager

2024 - 2024
  • Led one of the teams involved in implementing an integrated business process solution.
  • Optimized processes establishing good Agile practices.
  • Oversaw the PI planning sessions planning work for a quarter upfront.

Manager for Supply Chain Process Optimization

2023 - 2024
Jiobit and Tile with Life360
  • Analyzed the various sides of data imports coming in from retailer portals and WebCommerce, funneling it into OnePlan—centralized dashboards that were used to forecast demand and supply.
  • Assessed the data relations of sales ops to automate data entries, replacing everyday manual work using macros in Microsoft Excel.
  • Helped with fine-tuning processes related to the overall management of devices—from new product line launch to hardware inventory—working with marketing, branding, manufacturing, fulfillment, SC, customer support, and sales ops.

Scrum Master | Process Optimization Consultant

2022 - 2023
  • Played a pivotal role as a process optimization consultant in enhancing operational efficiency and streamlining critical workflows.
  • Spearheaded process improvements that significantly boosted the company's success. Implemented and introduced tools such as Jellyfish and Cortex. Optimized whole Jira and Compass process pieces.
  • Leveraged my expertise to identify areas for improvement, implemented data-driven strategies, and fostered a culture of continuous improvement within the organization.

Project Manager | Process Consultant

2020 - 2021
Japan Tobacco International
  • Analyzed the as-is state of an ongoing internal project as a consultant and created a diagram made in BPMN notation. Found the process bottlenecks and proposed an optimized future state. Produced more than 130 pages of best practices and procedures.
  • Worked as a testing lead for a global solution based on Oracle CX Sales and led a distributed testing team consisting of FTEs and contractors. For collecting requirements, used Azure DevOps.
  • Supported the implementation of the ServiceNow solution. Led the implementation of integration with Azure AD and LiveChat into an existing product website.

Scrum Master | Product Owner | Service Delivery Manager

2019 - 2020
  • Led projects for one of the top Fortune 500 companies.
  • Worked as a proxy product owner, captured the product vision, wrote requirements in the user story format and prioritization, provided support for the team for any questions, and drove ROI throughout every sprint.
  • Performed as a scrum master, promoting servant leadership, coaching, facilitating rituals, and teaching scrum values and pillars to the team.
  • Acted as a service delivery manager, monitoring and controlling the implementations of various web and mobile applications.
  • Helped with implementing the Scrumban approach, improving the existing Scrum process, adding the WiP limit, using Nave for metrics, cumulative flow, Monte Carlo progression, and more.

Business Analyst | Project Manager

2014 - 2019
  • Completed business analysis for the implementation of the process management system for the 120 branches of the National Employment Service of Serbia.
  • Led the implementation of software for the customs administration of Montenegro. This was a fixed-price contract.
  • Completed a business process management software implementation for Raiffeisen Leasing/Rent successfully.
  • Upheld the entire implementation processes; monitored work and interdependencies among project elements.
  • Wrote functional specifications, did thorough risk management throughout the implementation phase, and presented training for the end-users for a fixed-price contract.
  • Elicited requirements through brainstorming sessions, focus groups, and interviews using Microsoft Visio for flowcharts, a project for Gantt.
  • Created wireframes using Lucidchart and Whimsical, and made mockups following all the newest UI/UX practices using Adobe tools.
  • Led the projects using PMBOK as a guide, developed cost management plans, and developed a plan to manage uncertainty and opportunity of the new technologies used throughout the project lifecycle.
  • Monitored procurement activities for projects that were government-related or acquired from public Institutions.

Scrum Master and Product Ownership for Projects for a Top 3 Fortune 500 Company

Led three projects as a product owner role, scrum master, and service delivery manager.

I spearheaded this project for various software implementations, leading distributed teams with an 8-hour time zone discrepancy. Additionally, I introduced the Scrumban approach when the teams matured enough. Also, I organized frequent on-site workshops, discoveries, and demos and facilitated scrum rituals.

Wander Jaunt, San Francisco — Web Platform for Accommodations Finding, Airbnb-like

My team optimized the web app, refactored cost branches done in Django, went for a visit to the client, and built a strong customer relationship.

My team was distributed so that the team members could work on an 8-hour time zone difference, including the product owner. Acted as a service delivery manager/scrum master, facilitated the planning sessions, reviews, and retros, did the grooming on the go. Removed impediments promptly, and managed changes thoroughly.

Implementation of E-parliament System for Local Assemblies for UNDP

At the local level, this project helped local assemblies to engage citizens and ensure a more inclusive political process.

The session management system enabled to its users:
• Preparation of sessions' material according to the agenda, including the support of the working committees that prepare the materials.
• Administration of the session complying with the agreed set of rules and procedures.
• Electronic voting during the session, according to the local assembly's rules.

Healthy Workers, Amsterdam — React Native Mobile App Done for a Startup

Launched a mobile app live as an MVP and continued to phase 2; onboarded clients of Healthy Workers during the way.

Managed a distributed team consisted of mobile and web developers, organized visits, and held all of the scrum rituals as the scrum master for the team. The project was a huge success: it helped managers to measure and boost their employees’ satisfaction with workplace data, gathering it from the sensors installed throughout the office.

Raiffeisen Leasing/Rent

Led the implementation of a CMS for approval of leasing and rent claims. This software significantly decreased the "time to yes" and "time to cash" banking KPIs improving the productivity of all Raiffesien departments.

I performed the analysis of clients' requirements and led the implementation following agile principles. This system covered the whole approval flow from customer relationship to risk analysis and, in the end, was integrated with SAP and a national API for credit history check.

Milšped Group Logistics CMS

A CMS made for one of the market leaders in the field of transport and logistics that improved the business productivity, shortened the process, and removed the flow bottlenecks.

The solution was a CMS with document management support and support for business process modeling. I upheld the implementation, managing risks and carefully monitoring the return on investment throughout the development.

Agile Coach for Spin (Tier Mobility)

Analyzed the current state and ways of working, proposed needed Agile optimizations, and led the implementation of the changes.

I introduced a unified workflow across all 20 different projects. Additionally, I transitioned teams to Scrumban, coaching them on using a 3rd-party tool, Nave, and implementing work-in-progress (WIP) limits. Furthermore, I provided guidance on estimation practices and conducted two Agile workshops for both engineering and project management teams. Lastly, I optimized testing state transition processes and enforced burndown metrics to enhance project efficiency and visibility.

AR Mobile Application for Messaging

Led the project through discovery, mapping, and implementation for a certain period until the prototype was built. Mapped old legacy functionalities and, with new ideas, created new features.

Unity AR and VR app for iOS and Laravel BE. The team comprised 2-3 developers, two on the front-end and one on the back end. Requirements were gathered through discovery phases, and Lucidchart wireframes were used to reach the point of mutual understanding of concepts. Tested the functionality after every release. Cost optimization was done, considering the enormous project had many requirements.

JTI - Agile Process Optimization Expert: Strengthening with SAFe, Nexus, LeSS, and Azure DevOps

Assessed traditional project management in a multi-project environment, recommended Agile adoption, optimized processes, unified roles, and led QA in a large program.

I facilitated agile process optimization by introducing user story mapping and relative estimation during the official kick-off. Additionally, I unified multiple task repos into one centralized product backlog and merged multiple scrum teams using Nexus and LeSS frameworks.

Using the State Graph of Azure DevOps, I added the waiting doing/done statuses to optimize KPIs and turned the focus to accurate usage of lead and cycle time. Finally, I revamped our Kanban boards and introduced the concepts of Definition of Done (DoD) and Definition of Ready (DoR).
2009 - 2015

Associate's Degree in Mechatronics

Faculty of Technical Sciences - Novi Sad, Serbia


Certified Scrum Master PSM 1


Project Management Professional



Client Needs and Software Requirements

University of Alberta, School of Business


IBM Blockchain Foundation for Developers



A Developer's Guide to the Internet of Things (IoT)



Jira, Confluence, Azure DevOps Services, Slack, Trello, Asana, Redmine, Adobe Creative Suite, Microsoft Project, IBM Watson, GitHub, NetSuite, Tableau, Excel 365

Industry Expertise

Music, Games, Real Estate, Green Energy, Energy, Banking & Finance, Logistics


Gamification, Agile, Agile Project Management, Scrum, Agile Leadership, Management, Requirements Analysis, Change Management, Design Thinking, BPMN, Kanban, Azure DevOps, B2B


iOS, Android, Blockchain, Cortex


Project Scoping, Wireframe to Product, Cost Estimation, Product Ownership, Project Budget Management, Project Timelines, Resource Allocation, Technical Architecture, Risk Assessment, Document Management, Mobile, User Experience (UX), Project Management, IT Project Management, Certified ScrumMaster (CSM), Product Owner, Service Delivery Management, IT Service Delivery, Project Delivery, Jira Administrator, Project Management Professional (PMP), Business Analysis, IT Business Analysis, Mobile Apps, Web Applications, Certified Project Manager, Project Discovery, Service Delivery Project Management, QA Leadership, Roadmaps, Mobile App Testing, Planning, Legacy Software, Project Planning, Organizational Behavior (OB), Organizational Development, Data Flows, Delivery, Web Project Management, Account Management, Business to Business (B2B), Consulting, Leadership, Mentorship & Coaching, Small Business, Stakeholder Management, Web Development, Agency, Data, Technical Leadership, Risk & Compliance, Scrum Master, Story Mapping, Discovery, Product Discovery, Discovery Workshops, Technical Project Management, Native Mobile Apps, Digital Asset Management, Assessment Development, Regulatory Compliance, Business Operations, Product Strategy, Program Management, Project Reporting, Digital Solutions, eCommerce, Fintech, Lucidchart, Workflow, Policies & Procedures Compliance, Process Design, Business to Consumer (B2C), Agile Coaching, Internet of Things (IoT), SAP, Project Estimation, Cryptocurrency, IT, Websites, Scrumban, Optimization, Mechatronics, Mobile App Development, Laravel, Social Media, Unity, Social Networks, User Stories, Requirements, Jellyfish, PMO, Project Management Office (PMO), Reporting, Customer Relationship Management (CRM)

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