Utsav Sharma

I managed a team of 12 people for the project at the largest independent financial broker-dealer in North America and co-chaired the Service Management Council.

I focused on improving service delivery and driving CI/CD adoption. I also provided thought leadership for ITSM transformations, driving the adoption of ITSM toolsets and industry best practices for service quality improvement and regulatory compliance.

After implementing a follow-the-sun delivery model between the eastern US, western US, and India centers, we reached a $2.1 million TCO reduction for the project. I also achieved multiple client and company performance awards throughout the program.

I functioned as the lead vendor liaison for the products under consideration, conducting detailed tool assessments for the client use case between Hyperscience, UiPath, and Azure Form Recognizer.

I also designed the implementation roadmap with an estimated annual savings of $2 million. I then presented the strategy to the head of enterprise architecture and CTO to secure project implementation budget approval.

I led the accelerated automation program, focusing on automation opportunity identification, requirements gathering, and project planning for global wealth and investment management.

I saved over 2,000 hours of annual human effort by orchestrating the first NLP initiative for the bank using NLTK libraries paired with custom Python code. The project's delivery got me a company applause award and client appreciation.

After advancing automation opportunities through the development pipeline that resulted in over 8,000 hours of annual effort savings, my contributions to the program's success also got me client and company applause awards.