Antonio Zemunik

A tool built for automating processes between the internal teams in ABN AMRO Bank. The software enables easier collaboration between the teams and speeds up the processes. It comprises three main parts: chatbot configuration, FSM workflows for deploying data science data, and Label Studio implementation for existing user chats.

I was the technical lead on this project, making decisions with the product owner and planning sprints and quarters with the business analyst. I laid down the foundation of the architecture and later led a team of nine people.

Two virtual assistants that use IBM Watson underneath. Anna is an external-facing agent for retail and commercial banking customers, appearing on all official web pages of ABN AMRO Bank. Abby is an internal agent available through the bank's portals and Microsoft Teams to support its teams and employees.

Anna has more than one million conversations annually, resolving 90% of customers' requests, both in Dutch and in English.

RELATED ARTICLES
https://www.ibm.com/case-studies/abn-amro-bank/
https://customerfirst.nl/achtergronden/2022/02/digifirst-chatbot-anna/index.xml

I was a software development team member and worked as a back-end engineer on this project. Around 100 people were behind building these chatbot platforms, separated into several teams, such as the machine learning team, content creators, UI designers, software engineers, etc.

A platform that improves teaching systems among many universities in the USA. New Teacher Center is a nonprofit organization dedicated to improving student learning by guiding a new generation of educators. Most universities agreed, using NTC, to use this platform to strategically enhance their teaching system and raise the quality of their work, so from 2020, the platform is being used across the USA.

I worked on this project from the beginning, collaborating in the research and development phases. I was one of the two leading developers on a team of seven developers.

The platform also uses our in-house built content authoring platform, named Tailor: github.com/ExtensionEngine/tailor.

Slack bot for matching students and helping them overcome language barriers. It was built for Laureate International Universities that enroll students from various parts of the world.

I worked as a lead developer and was directly involved in research and development decisions, planning bot features, and estimating development time.

A learning management system for one of the leading companies in the field of online learning, especially in the games and VFX industry.

I worked as a full-stack developer within a team of six developers.

The project also used our in-house built content authoring platform, named Tailor: github.com/ExtensionEngine/tailor.

EPUB (e-book) format reader built from scratch that contains various options (e.g., text annotations, color blindness assistance, playing videos and interactives, working in offline mode, etc.). The project is now being used daily during classes at Harvard among its students and professors.

Diagram representation of medical data related to various diseases. The project was made for a medical organization in the USA, and the solution was presented at the medical encounter in The White House, Washington, DC.

I worked entirely independently during the development time, so I collaborated with the product owner and project manager in the application design and planning.

A platform that communicates with sensors and notifies users about monthly gas expenses. I contributed as a Java intern developer to this project. I won the 3rd prize for the best student project in that academic year at the University of Zagreb, Croatia.