Neha Nagori, Developer in Dubai, United Arab Emirates
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Neha Nagori

Verified Expert  in Engineering

Salesforce Architect and Developer

Location
Dubai, United Arab Emirates
Toptal Member Since
November 26, 2020

Neha is a 17x Salesforce Certified Technical Architect (CTA) with expertise in designing and implementing complex Salesforce solutions. She has a proven track record of integrating Salesforce with other systems and a strong understanding of best practices and data integrity. Neha is a skilled leader able to guide teams to success with real-world experience and the ability to think critically and creatively. Her experience spans more than 15 implementations across multiple industries and clouds.

Portfolio

Commonwealth Financial Network - Main
Salesforce, APIs, Integration, Cloud, Finance, Technical Architecture...
Waeg
Technical Architecture, Salesforce, Salesforce API, Salesforce Apex, Databases...
Trajectory Development Partners - Main
Visualforce, Visualforce Pages, Salesforce, Lightning Web Components (LWC)...

Experience

Availability

Full-time

Preferred Environment

Visual Studio Code (VS Code), Salesforce, Git, Windows, MacOS

The most amazing...

...project I've worked on consisted of 23 scrum teams working on different technologies to create one single product for partner relationship management.

Work Experience

Salesforce Solution Architect

2022 - PRESENT
Commonwealth Financial Network - Main
  • Designed and Implemented solutions across Salesforce Sales, Marketing, and Community Clouds for a Fortune 500 financial company.
  • Involved in the technical aspects of a project, including architecture, data modeling, security, and integration.
  • Kept abreast of new Salesforce features and updates to ensure the solution was up to date and leveraged the latest capabilities.
  • Communicated effectively with stakeholders to understand their business requirements and ensure they were met.
Technologies: Salesforce, APIs, Integration, Cloud, Finance, Technical Architecture, Salesforce Service Cloud, Salesforce Lightning

Salesforce Technical Architect

2021 - PRESENT
Waeg
  • Worked on multiple projects spanning Sales, Service, and Experience Cloud for industries like agriculture, oil and gas, cargo and ship management, and manufacturing.
  • Designed and implemented complex Salesforce solutions that meet the specific needs of the organizations.
  • Provided guidance and mentorship to other team members and stakeholders.
  • Identified and mitigated risks and ensured the project stayed on schedule and within budget.
Technologies: Technical Architecture, Salesforce, Salesforce API, Salesforce Apex, Databases, Integration, Security, Salesforce Commerce Cloud, CloudCraze

Salesforce Team Lead and Architect

2021 - 2022
Trajectory Development Partners - Main
  • Designed and Developed a real estate SaaS along with business stakeholders. To develop an app that can reduce users' efforts from 15 hours to 15 minutes.
  • Developed using custom LWC and Leaflet API, interactive and analytical maps were shown to the users of the real estate industry.
  • Oversaw the data migration process from various commercial real estate data sources to salesforce. Designed the data cleansing and deduping process inside salesforce for one million records.
  • Suggested a future-proof solution to involve ETL and ESB tools for better data migration and integration solutions that are easy to scale and Maintain.
Technologies: Visualforce, Visualforce Pages, Salesforce, Lightning Web Components (LWC), Apex, Databases, Integration, API Integration

Software Engineering Associate Manager

2018 - 2021
Accenture Solutions, Pvt. Ltd.
  • Collaborated with the onshore development team to understand their day-to-day development activities and the types of production problems they were resolving.
  • Wrote, updated, and maintained the technical program, end user documentation, and operational procedures.
  • Developed and proofed new programs that delivered the changes necessary to ensure the production of a quality product.
  • Developed new systems to analyze current programs and processes and make recommendations that yield a more cost-effective product.
  • Created technical specification documents based on business requirements.
  • Provided solutions by developing proposals and conducting research activities as needed.
  • Developed server-side code as per the requirements and design documents.
  • Managed teams (size 5-20), including developers, testers, and BAs. Ensured the delivery of end-to-end implementation of the product went smoothly and without delay.
  • Oversaw adherence to best practices as per industry standards. Ensured everyone in the team followed the same.
  • Involved in activities such as recruitment, training, appraisals, and grooming resources to level up in the area of technology. Led the group to ensure all were technically aligned with the company's business objectives.
Technologies: Enterprise Architecture, Salesforce, Salesforce API, Business Consulting, Salesforce REST API, Field Service Lightning, APIs, Software Architecture

Application Development Senior Analyst

2016 - 2018
Accenture Solutions, Pvt. Ltd
  • Involved in the architectural design and process layout, blueprinting phase, application UI, and flow designing of and between the systems.
  • Clarified client requirements, business needs, and project objectives via feedback sessions and client meetings, delivering a solution to our customer.
  • Implemented and provided strategies for DevOps implementation in SFDC projects.
  • Consulted on requirements and process analysis, design, configuration, testing, training, change management, and production support for Salesforce applications.
  • Analyzed and documented requirements for software projects, translated business requirements into technical specifications, and defined alternate software solutions to business needs.
  • Developed fixes for high priority production issues and engaged in the change control process to complete the deployment.
  • Participated in code review meetings to provide and receive comments.
  • Participated in daily development scrum and stand-up meetings. Agile SAFe certified.
  • Developed new features and services based on the change requests made by the client.
Technologies: Salesforce, Salesforce Sales Cloud, Salesforce API, Business Consulting, Salesforce REST API, APIs

Application Development Analyst

2015 - 2016
Accenture Solutions, Pvt. Ltd.
  • Customized and configured Salesforce solutions. Integrated different systems with Salesforce.
  • Developed Apex classes, Lightning components, Visualforce pages, and Apex Triggers. Upskilled the team and helped them understand the business requirement documents (BRD) and its integration process relating to different capabilities.
  • Provided maintenance to the application code base by analyzing, debugging, diagnosing, and resolving defects and errors.
  • Developed user interfaces as per the functional system design documents.
  • Developed unit tests for the generated code and maintained records in the repository.
Technologies: Salesforce, Salesforce API, Salesforce REST API, APIs

Application Development Associate

2013 - 2015
Accenture Solutions, Pvt. Ltd.
  • Involved in all phases of the project from planning through to project launch.
  • Created technical specification documents from the business requirements.
  • Provided solutions by developing proposals and engaged in research activities as needed.
  • Developed server-side/UI code as per the requirements and design documents. Participated in code reviews.
Technologies: Oracle PL/SQL, Salesforce Sales Cloud, Salesforce API, Salesforce REST API, APIs

PRM Portal for Chip Manufacturing Company

Partner Portal Administration.

I designed a system for the administrators of a partner portal. This system assists in automatic benefits, specialties, and entitlement assignments for the company’s marketplace partners. The project involves integration using MuleSoft, go-live support, and data migration.

CRM for Contact and Lead Management

CRM for contact and lead management for a media and communications company based in the USA.

I developed a CRM for the sales and marketing users of the company integrated with third-party systems to accommodate millions of incoming data from legacy systems. Developed the app to cater to data migration needs for eventing out data, pulling data, delta load, and data deletion from Informatica DB2 that handled more than 20 million records. I configured the call center with click to call on the account page and auto popups on incoming calls using Open CTI features. I configured Salesforce, including but not limited to validation rules, workflows, custom labels, custom settings, profiles, and permissions. Developed Visualforce pages using Apex for proprietary Salesforce application to track the flow of business. Integrated third-party apps using REST/SOAP API. I implemented batches and schedulers in Apex to event out millions of data to downstream systems for 24 objects in Salesforce. Created web services to integrate with internal systems. Offered production support, including deployment and migration activities from development through to production (ANT, GitHub Jenkins, and changesets).

Service Cloud Implementation for Laptop Manufacturing Company

Lead developer and architect in the migration of the service portal from Siebel to Salesforce.

Developed automated chatbots to facilitate representative-free chatting and solve customer issues on the fly. Implemented an omnichannel for the customer to service rep routing. Led the development team with the implementation of a new instance of Service Cloud. Participated in sessions with internal users and business stakeholders to understand business requirements and business processes analysis. Involved from the start of the project through the deployment and actively participated and managed requirements gathering, design, development, validation, testing, and deployment of the project.

Community Portal for a Healthcare Digital (Life Science Sector)

A community portal for the hospitals and doctors to gain knowledge and insight into the products they use and raise cases at the same time.

Gathered, developed, and analyzed business requirements for the portal's solution design. Developed Salesforce features such as SSO, canvas app integration, and Lightning components to create a user-friendly portal. Used the following objects with a fully customized user interface: Accounts, contact, cases, knowledge, collaboration group, ideas, and feed items. Automated case deflection by showing appropriate and dynamic knowledge articles to the user (fast processing for thousands of articles). Created a customized Library management component in Lightning to show documents and libraries. Oversaw the entire development lifecycle from requirements gathering to design, code, testing, and production deployment.

Sync Manager Application

A sync order management app for a design manufacturing company. The custom Lightning application displays records involved in order management and service contracts upon search, displaying records from all systems involved with the organization. It's intelligent enough to show discrepancies between the system record fields and sync them at the same time.

I integrated Salesforce with more than five back-end systems and designed and developed an architecture to integrate data with consistency in the least amount of time. Reduced the time taken within systems from as much as ten to three seconds. Developed an application in Lightning (sync manager), which gathers data from all the systems and allows users to analyze and sync data within the systems.

Quotes and Deal Management for Chip Management Company

CPQ implementation and integration with MyDeals for tenders and partners.

Implemented a custom quote line editor and pricing for different partners and customers. Delivered a partner portal for the creation of deals and approvals.

Tour Management Application

Ipad application for resort tour managers to manage the checking in and out of suits in real-time.

I developed a custom tour management application in Salesforce Lightning for sales operation users. Gathered, developed, and analyzed business requirements for the app's solution design for both desktop and Ipad. I improved the page's performance using a streaming API to auto-refresh the components on the front end when there is a change in the database with push notifications.

Salesforce Finanace Cloud

An enterprise affiliate CRM for one of the biggest wealth managers in the world. As part of the project, Salesforce was leveraged for marketing, CRM, services, and data capabilities.

The design and implementation were done using the knowledge of marketing, sales, and Service Cloud with knowledge of Apex and LWC programming.

Commercial Real Estate Optimization

I designed and developed a real estate SaaS along with business stakeholders. The goal was to develop an app that could reduce users' efforts from 15 hours to 15 minutes.

I developed it using custom LWC and Leaflet API; interactive and analytical maps were shown to the users of the real estate industry.
2009 - 2013

Bachelor's Degree in Computer Science

Mody Institute of Technology and Science - Rajasthan, India

DECEMBER 2022 - PRESENT

Salesforce Certified Technical Architect

Salesforce

FEBRUARY 2021 - PRESENT

Salesforce Marketing Cloud Email Specialist

Salesforce

DECEMBER 2020 - PRESENT

Salesforce Certified Service Cloud Consultant

Salesforce.com

DECEMBER 2020 - PRESENT

Salesforce Certified Sales Cloud Consultant

Salesforce.com

DECEMBER 2020 - PRESENT

Salesforce Certified Community Cloud Consultant

Salesforce.com

SEPTEMBER 2020 - PRESENT

Salesforce Certified Einstein Analytics and Discovery Consultant

Salesforce.com

AUGUST 2020 - PRESENT

Salesforce Certified Identity and Access Management Designer

Salesforce.com

AUGUST 2020 - PRESENT

Salesforce Certified System Architect

Salesforce.com

JUNE 2020 - PRESENT

Salesforce Certified Integration Architecture Designer

Salesforce.com

DECEMBER 2019 - PRESENT

Salesforce Certified Development Lifecycle and Deployment Designer

Salesforce.com

NOVEMBER 2019 - PRESENT

Salesforce Certified Application Architect

Salesforce.com

NOVEMBER 2019 - PRESENT

Salesforce Certified Platform App Builder

Salesforce.com

NOVEMBER 2019 - PRESENT

Salesforce Certified Sharing and Visibility Designer

Salesforce.com

JULY 2019 - PRESENT

Salesforce Certified Data Architecture and Management Designer

Salesforce.com

AUGUST 2016 - PRESENT

Salesforce Certified Platform Developer

Salesforce.com

NOVEMBER 2015 - PRESENT

Salesforce Certified Administrator

Salesforce.com

Libraries/APIs

Salesforce API, REST APIs, Salesforce REST API

Tools

Git, Batch Apex, Visualforce Pages, Salesforce Sales Cloud, Salesforce Einstein, Lightning Design System, Jenkins, Salesforce CPQ, Salesforce Marketing Cloud, Field Service Lightning

Frameworks

Visualforce, Lightning Components, OAuth 2

Languages

Apex, APEX Code, SQL, JavaScript

Paradigms

REST

Platforms

MacOS, Windows, Salesforce, Visual Studio Code (VS Code), MuleSoft, CloudCraze

Storage

Databases, Database Management Systems (DBMS), MySQL, Oracle PL/SQL, Salesforce Commerce Cloud

Industry Expertise

Marketing

Other

Software, Artificial Intelligence (AI), Compilers, Computer Networking, Integration, SFDC Configuration, Workflow, Enterprise Integration Patterns (EIP), Data Flows, Analytics, Software Development Lifecycle (SDLC), Role Hierarchy, Salesforce Sharing Rules, Salesforce Certified Platform App Builder, Salesforce.com Administration, Salesforce Service Cloud, Salesforce Lightning, Data Migration, Web Services, Debugging, Community Clouds, Templates, ServiceMax, Salesforce Apex, Payment Gateways, Salesforce Community, Certified Salesforce Administrator, Business Consulting, APIs, Software Architecture, Cloud, Salesforce Community Cloud Certification, Identity Design, Task Flows, Single Sign-on (SSO), Data Architecture, Chatbots, Streaming, Health, Information Technology, Enterprise Architecture, Security, Contact Sharing, User Profiles, User Roles, SOAP, SAML-auth, Large Data Sets, Data Modeling, Call Centers, Community, Websites, Partner Management, Omnichannel Marketing, Console Apps, Email, Spam Filtering, Salesforce Journey Builder, Email Studio, Design Tools, Lightning Web Components (LWC), API Integration, Technical Architecture, Finance, Architecture

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