Samuel Assaf
Verified Expert in Engineering
Salesforce Developer
Samuel is a certified Salesforce application architect with extensive experience in designing tailored Salesforce solutions for his clients. In the past year, he implemented Field Service Lightning, Health Cloud, Sales Cloud, and various integrations and third-party solutions for several enterprises and SMB clients. His drive to squeeze the most out of Salesforce will bridge the gap between the client's vision and the Salesforce expertise they need to bring that vision to life.
Portfolio
Experience
Availability
Preferred Environment
Salesforce, Salesforce Lightning, Field Service Lightning, Blackthorn Payments, Healthcare, Cloud, Salesforce Sales Cloud, Salesforce Community, Salesforce Experience Cloud, Field Service
The most amazing...
...solution I've implemented is a scheduling and payment system for a therapy practice to book appointments and collect payment in Salesforce.
Work Experience
Salesforce Developer | Architect
Self-employed
- Migrated a therapy practice's legacy CRM to Salesforce Health Cloud. Due to the data model of the original CRM, discoveries and thorough data mapping sessions were conducted to prevent any data loss through the migration.
- Designed custom process workflows to increase productivity across the client services, accounting, marketing, and therapy departments. As a result, the number of clicks and manual steps was drastically reduced with their new Salesforce experience.
- Developed a scheduling and payment system using Blackhorn Payments, Lightning Scheduler, REST APIs, and Lightning Web Components. Internal and external users could now book and pay for an appointment online in just four clicks.
- Designed custom apex-sharing to ensure uncompromised security. A client could see multiple therapists, but each therapist should only be able to access their own client's appointments. The custom-sharing design upholds the privacy of every client.
- Launched a secure self-service appointment booking and payment system by using Experience Sites. Clients can log in to the Salesforce Experience Site, complete forms, and book appointments.
- Designed an automatic payment system to automatically charge a client's credit card the day before their appointment. This drastically increased productivity for the accounting department, reduced A/R by 80%, and provided convenience for clients.
Salesforce Delivery Manager
NuAge Experts
- Increased Salesforce implementations by monitoring ongoing projects and developing course correction plans that involved working with project teams and clients.
- Served as a subject matter expert for declarative automation best practices for the project team of 14. Reviewed organization, architecture, and business process design to ensure scalability and ease of use for clients.
- Increased the delivery manager productivity and project monitoring accuracy by implementing new standards and processes, resulting in 12 hours of productivity saved each week across a team of six managers.
Experience
Family TLC—Health Cloud Implementation
As the architect and developer, I led the project and ensured that all business operations were streamlined for the next era of technology. Business advancements included automatic payment with Stripe via Blackthorn Payments, QuickBooks integration via middleware technology, customer portals using Experience Cloud, and internal and external appointment booking using Salesforce Scheduler. As a result, the business deduplicated its data, decreased its AR, and increased productivity across all departments, including therapists, client services, and bookkeeping.
Skills
Tools
Salesforce Sales Cloud, Field Service Lightning
Platforms
Salesforce, Salesforce Experience Cloud
Other
Salesforce Lightning, Blackthorn Payments, Field Service, Certified Salesforce Administrator, Cloud, Salesforce Community, Salesforce Apex, Architecture
Paradigms
Management
Industry Expertise
Healthcare
Languages
Apex
Frameworks
Lightning Components
Certifications
Salesforce Certified Application Architect
Salesforce
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