Senior UX Designer
2011 - PRESENT
Predictive UX, LLC
- Worked with multidisciplinary teams in agile environments with a primary focus on guiding user experience design and product strategy through analysis, research, and usability studies.
- Led the UX design for internal applications and customer-facing websites for large organizations like USDA, AARP, AOL, Red Hat, PwC, Sprint Nextel, National Geographic, the National Park Service, the World Bank, and more.
- Created responsive user experience designs for a variety of clients. A typical client was AARP Travel. The work included competitor research, conversion strategies, wireframing, and designing complex group user flows; AARP serves over 40 million subscribers.
- Designed interactive maps for the Google Maps API for various clients (e.g., The Forest Service visitor map and the AARP travel destination map).
- Designed the UX for a social-enabled common learning portal for the National Park Service to serve the learning and career development needs for over 22,000 park service employees.
- Designed the B2C user experience screens and data tables for Red Hat Developers which launched at DevNation to thousands of developers.
- Worked with Sodexo's HR Portal; the work included taxonomy design, requirements development, content analysis, content type design, and governance development for Sodexo’s new role-based self-service HR Portal serving over 400,000 employees.
- Led the UX design for PwC’s global Tax Knowledge Management initiative for tax professionals, launched globally to over 9,000 tax professionals. It involved complex topics and deep content repositories.
- Completed a user experience design concept for the Centers for Medicare and Medicaid Services (CMS) for the Health Information Oversight System (HIOS) to decrease the complexity of the user experience. It involved a back-end data application for Healthcare.gov.
- Designed product roadmaps, conducted usability testing, and defined the value proposition of projects for C-level executives.
Technologies: HotGloo, InVision, Photoshop, Jira