Raymond is available for hire
Hire RaymondRaymond Sharma
Verified Expert in Design
Designer
Vancouver, BC, Canada
Toptal member since March 15, 2018
Bio
In a career spanning 20 years, Ray has expertise in delivering products and services that have captivated and delighted millions. He is an acclaimed leader in creating exceptional experiences, providing consultancy, spearheading international teams, and delivering world-class solutions for Fortune 500 enterprises, small to medium businesses, and startups.
Experience
- Discovery - 20 years
- Prototyping - 20 years
- Product Design - 20 years
- UX Research - 20 years
- Interface Design - 20 years
- Design Thinking - 20 years
- UX Design - 18 years
- UX Strategy - 16 years
Portfolio
FX Trading | CCY Volatility Grid
Technical Forex ConceptsFinancial UXBanking & FinanceForex Trading RoomUser Interface (UI)UI Patterns+ 25 more
Loan Workflow Manager
Loans & LendingBanking & FinanceUser Experience (UX)Commercial BankingCorporate FinanceApp UX+ 29 more
Banking User Experience Platform
Banking & FinanceUX LeadershipUser ResearchQualitative ResearchQuantitative User ResearchPrototyping+ 47 more
Work Experience
Founder | Director
2015 - PRESENT
perBodhi Experience Design
- Established a consultancy dedicated to delivering cutting-edge digital services that harness the power of HCI, research, design best practices, and UX/UI to bring significant value to both end users and businesses.
- Spearheaded the digital strategy for a retail store, orchestrating the design, development, and utilization of analytics in WordPress. This resulted in a remarkable surge of over 32% in eCommerce presence, customer engagements, and in-store visits.
- Provided comprehensive design solutions to enhance customer satisfaction for various clients. Facilitated design thinking workshops that resulted in increased funding and groundbreaking innovations, incorporating user research, UX, and UI design.
- Designed and developed multiple WordPress sites with eCommerce, affiliate links, CRM, and analytics integrations.
- Developed and implemented analytics to drive business growth, elevating SEO and social media influence to secure top Google Search and Facebook rankings within the local community.
- Collaborated with startups to refine their business model canvas through immersive workshops, one-on-one mentoring, comprehensive UX research, and innovative UX and UI design. This involved crafting MVPs and prototypes to bring their visions to life.
- Collaborated with a startup and prototyped a mobile app in Axure to connect young people with offers and services from local lifestyle businesses.
- Mentored and advised entrepreneurs, startups, and students in design thinking, UX, and UI design. This also involved spearheading an IoT community working group and delivering courses on prototyping and business model execution.
- Achieved a remarkable 20% increase in SEO rankings by enhancing user experience, refining site navigation, creating new content, and implementing front-end development for a WordPress website dedicated to a recruitment marketplace.
- Took charge of both online and offline coordination, creative direction, brand, and marketing for a 20,000-capacity festival. Delivered web, mobile, and print assets while managing the build-up and event on the day.
Technologies: Adobe Illustrator, Adobe Photoshop, Adobe Creative Suite, Google Analytics, WordPress, Axure, Photography, Interface Design, User Interface (UI), Wireframing, UX Prototyping, Mockups, Mobile Mockups, High-fidelity Mockups, Information Architecture (IA), Agile UX, WordPress Design, User Journey Maps, Design Thinking, Ideation Workshops, User-centered Design (UCD), UX Research, Prototyping, UI Design, UX Strategy, Ideation, User Experience (UX), Lean UX, Web Applications, Visual Storytelling, Enterprise Design, Digital Strategy, PowerPoint Templates, IA Strategy, Usability Testing, Internet of Things (IoT), WordPress Themes, PowerPoint Design, Workshop Facilitation, UX Audits, Empathy Mapping, Digital Ecosystem Mapping, B2C, Responsive Web Design (RWD), Web Design, Agile Product Management, Product Management, Product Roadmaps, Product Strategy, Scrum, Personas, User Personas, User Journeys, Product Design, Intranets, Responsive Web Apps, Mobile Design, Social Networks, Employee Engagement, Component Libraries, Visual Design, B2B, Enterprise Application Design, Layout, Layout Design, WebApp, Rapid Prototyping, User Testing, Pitch Decks, Presentation Design, Spreadsheets, Copywriting, Content Writing, Interaction Design (IxD), App Design, Journey Mapping, UX Wireframes, Design Systems, Branding, JavaScript, Style Guides, Design Leadership, Admin Panels, Software as a Service (SaaS), Heuristic Analysis, Figma, Data-driven Design, Figma Prototyping
Lead Product Designer
2022 - 2023
Altos Labs
- Crafted the design strategy and spearheaded the UX and UI design for an all-in-one cloud-based bioinformatics solution that empowered scientists to effortlessly build applications and conduct data analytics to unlock valuable insights in their work.
- Engaged in user research with scientists, developers, and other stakeholders to create interfaces and workflows that encouraged experiential learning.
- Utilized UX and UI methodologies expertly to craft a sophisticated application that caters to the diverse and intricate needs of highly skilled users in specialized fields, allowing for seamless navigation through nonlinear workflows.
- Crafted and implemented a powerful design system for all Altos' applications, resulting in accelerated development timelines and upholding uniform, user-friendly design principles.
- Empowered users to embrace enhanced efficiency through innovative designs, offering adaptable and seamless pathways, and harmonized transitions across various tools and workspaces.
- Revamped the UI to declutter without sacrificing functionality, facilitate a smooth shift between primary and secondary information, and enhance the visibility of essential information.
- Delivered user-driven solutions to support Altos in automating the creation and management of computing resources while reducing the costs and the need to maintain a high-end R&D AWS cloud infrastructure.
Technologies: Data Visualization, Design Workshops, Product Design, Design Thinking, UX Design, UI Design, Web App UX, Web App UI, Web App Design, High-fidelity Prototypes, User Research, Scientific Data Analysis, Data Modeling, User Journeys, Responsive Web Apps, Mobile Design, Component Libraries, Visual Design, Layout, Layout Design, WebApp, Productivity, Rapid Prototyping, User Testing, UI Components, User Validation, Presentation Design, Spreadsheets, Copywriting, Content Writing, Interaction Design (IxD), App Design, Journey Mapping, UX Wireframes, Design Systems, Branding, Style Guides, Feature Prioritization, Healthcare, Dashboard Design, Design Leadership, Admin Panels, Heuristic Analysis, Figma, Figma Prototyping
CX Expert | Ideation Workshop Facilitator
2022 - 2022
Koch Industries - Koch Global Solutions
- Organized, planned, and delivered an innovation and ideation workshop with Koch Senti to understand better and explore consumer, product, and market strategies for the Senti intelligent sensing technology.
- Contributed to this workshop that used the virtual whiteboarding Miro and post-presentations, helping to bring a collective understanding from multiple stakeholders to areas for further exploration and a future strategy for the business.
- Worked on this workshop that leveraged several vital questions to identify its customers, evaluate opportunities, and prioritize business focus.
Technologies: Ideation Workshops, Workshop Facilitation, Design Workshops, Ideation, User Research, Workshops, UX Workshops, User Experience (UX), Product Design, Visual Design, Layout, Layout Design, User Testing, User Validation, Presentation Design, Copywriting, UX Wireframes, Design Leadership
Client Design Services and Strategy Lead | Design Director
2018 - 2022
Toptal LLC
- Grew design and customer experience services for Toptal to meet the needs of its clients with the top 3% of designers across the globe to accomplish the amazing.
- Worked with enterprises, SMBs, and startups across the globe to bring them the world's top design thinkers, innovators, UX researchers, and UX/UI designers (interaction, visual, and communications).
- Collaborated with revenue teams to grow accounts, which included creating design capability presentations and RFPs.
- Mentored talent and product teams on design best practices and processes.
- Consulted on internal initiatives to increase Toptal core services and revenue and improve its software.
Technologies: Salesforce, Google Workspace, Slideshows, Management Consulting, Best Practices in Design, Leadership, Product Consultant, Consulting, UX Mentoring, Mentorship & Coaching, User Experience (UX), Design Thinking, Ideation Workshops, User-centered Design (UCD), Prototyping, UI Design, UX Strategy, Ideation, Customer Experience, Digital Strategy, PowerPoint Templates, AR Interfaces, Usability Testing, PowerPoint Design, Workshop Facilitation, Roadmaps, Digital Ecosystem Mapping, B2C, Web Design, Agile Product Management, Product Management, Product Roadmaps, Product Strategy, Scrum, User Journeys, Product Design, Intranets, Mobile Design, Social Networks, Employee Engagement, Visual Design, Dashboards, B2B, Layout, Layout Design, WebApp, Productivity, Pitch Decks, Presentation Design, Spreadsheets, Copywriting, Content Writing, App Design, Journey Mapping, Style Guides, Design Leadership, User Stories, Customer Relationship Management (CRM)
Product Designer
2018 - 2018
TBTTS, Inc
- Used Axure to design and prototype the world's first blockchain ecosystem for fully compliant issuing, trading, clearing, and settling of tokenized securities.
- Led and guided the design process through paper concepts, rapid prototyping, and higher-fidelity designs to convey information architecture, visual design, and interaction.
- Managed the project and collaborated remotely across time zones with the client and key stakeholders to realize the system vision.
- Leveraged Axure, online collaboration, and Adobe Photoshop, Illustrator, and Acrobat to convey various stages of the deliverables and final concepts.
Technologies: Microsoft Excel, Adobe Illustrator, Adobe Photoshop, Axure, User Interface (UI), Wireframing, Complex Application User Interfaces (UI), UX Prototyping, UI Patterns, Web App Design, Mockups, SaaS Design, User-centered Design (UCD), Prototyping, UI Design, UX Strategy, Ideation, User Experience (UX), Web Applications, Visual Storytelling, Usability Testing, Web App UI, Web Design, Product Management, Product Strategy, Product Design, Responsive Web Apps, Mobile Design, Component Libraries, Visual Design, Dashboards, B2B, Enterprise Application Design, Layout, Layout Design, WebApp, Rapid Prototyping, UI Components, User Validation, Spreadsheets, Copywriting, Content Writing, Interaction Design (IxD), App Design, Journey Mapping, UX Wireframes, Design Systems, Annotated Wireframes, Style Guides, Admin Panels, Sketch, Software as a Service (SaaS), Figma, Figma Prototyping
Principal User Experience Consultant
2013 - 2014
Tobias & Tobias Consultancy
- Took responsibility for leading simultaneous projects while working closely with clients, stakeholders, and developers (often global) from the pitch to inception and execution.
- Facilitated a client’s product visions by researching, conceiving, wireframing, sketching, prototyping, and mocking up user experiences for digital products.
- Served as a subject matter expert and evangelist in meeting business, customer, and user needs.
- Collaborated and actively participated with multidisciplinary teams to deliver successful outcomes within tight deadlines.
- Led and worked hands-on to deliver desktop and mobile solutions for Deutsche Bank Autobahn, Fidelity UK Investments' investment app, and First Western Trains.
Technologies: Microsoft Excel, Microsoft Word, Axure, Microsoft PowerPoint, Adobe Photoshop, Adobe Illustrator, Adobe Acrobat Pro, Mindjet, Mind Mapping, OmniGraffle, SaaS, SaaS Design, UX Design, UX Research, Responsive UX Design, Presentations, Design Thinking, Ideation Workshops, Field Studies, User-centered Design (UCD), Prototyping, UI Design, UX Strategy, Ideation, User Experience (UX), Lean UX, Web Applications, Visual Storytelling, Enterprise Design, Payment Gateways, Digital Strategy, PowerPoint Templates, IA Strategy, Software Interfaces, Usability Testing, Banking UI Design, PowerPoint Design, Web App UX, Web App UI, UX Audits, Workshops, Management Consulting, B2C, Responsive Web Design (RWD), Web Design, Agile Product Management, Product Management, Product Strategy, Scrum, Personas, User Personas, User Journeys, Product Design, Responsive Web Apps, Mobile Design, Social Networks, Employee Engagement, Component Libraries, Visual Design, Dashboards, B2B, Enterprise Application Design, Layout, Layout Design, WebApp, Productivity, Rapid Prototyping, User Testing, UI Components, User Validation, Pitch Decks, Presentation Design, Spreadsheets, Copywriting, Content Writing, Interaction Design (IxD), Journey Mapping, UX Wireframes, Design Systems, JavaScript, Annotated Wireframes, Style Guides, Feature Prioritization, Healthcare, Dashboard Design, Design Leadership, User Stories, White Label Design, Admin Panels, Sketch, Software as a Service (SaaS), Heuristic Analysis, Data-driven Design
Senior Architect: User Experience
2008 - 2012
Finastra
- Led and worked hands-on with the global UX team to deliver usable, functional, and intuitive software applications of high complexity for the banking, treasury, trading, risk, and healthcare industries across desktop, web, mobile, and cloud.
- Led the design program for a white-label experience banking platform for Misys that consolidated legacy financial technologies into a new flexible, unified, and highly configurable experience platform.
- Designed the UI and interaction patterns for a cloud-based carbon emission certificate trading and compliance SaaS-based platform.
- Consulted on and assisted in designing an electronic health record (EHR) for Allscripts, working with the US design team to conduct qualitative research and create journey maps and design concepts.
- Program managed projects, including obtaining funding, conducting strategic requirements gathering, program planning, business case development, stakeholder engagement and leadership, vendor selection, definition management, and design management.
- Followed an iterative design process, progressively creating detailed designs and higher-fidelity prototypes through sketches, wireframes, and prototypes to refine the best design solutions.
- Led and mentored interdisciplinary, distributed teams with members in London, India, Manila, and the United States. Worked directly with clients, end-users, managers, and senior stakeholders for a worldwide distributed user population.
- Reduced operational costs and improved usability and brand value through a common user interface, interaction patterns, training, standards creation, implementations, and governance.
Technologies: Agile, Wikis, Portals, CSS, HTML, Liferay, Visio, Microsoft Excel, Microsoft Word, Adobe Illustrator, Adobe Photoshop, Axure, UX Design, UI Design, Mobile, Mobile UX, Mobile UI, Apple Watch, Enterprise SaaS, Mobile Banking, Online Banking, Islamic Banking, Consumer Banking, Digital Banking, Private Banking, Healthcare Management Systems, Healthcare IT, Electronic Health Records (EHR), Interface Design, User Interface (UI), Wireframing, Complex Application User Interfaces (UI), UX Prototyping, UI Patterns, Web App Design, Mockups, Mobile Mockups, High-fidelity Mockups, Information Architecture (IA), User Experience (UX), Agile UX, SaaS Design, User Journey Maps, Portal Design, Design Thinking, Ideation Workshops, Field Studies, User-centered Design (UCD), UX Research, Prototyping, UX Strategy, Ideation, Lean UX, Web Applications, Customer Experience, Visual Storytelling, Enterprise Design, Payment Gateways, PowerPoint Templates, IA Strategy, Software Interfaces, Diary Studies, Usability Testing, Banking UI Design, Internet of Things (IoT), WordPress Themes, PowerPoint Design, Web App UX, Web App UI, Health IT, Workshop Facilitation, UX Audits, Roadmaps, Workshops, Management Consulting, Digital Ecosystem Mapping, B2C, Responsive Web Design (RWD), Web Design, Agile Product Management, Product Management, Product Roadmaps, Product Strategy, Scrum, Personas, User Personas, User Journeys, Product Design, Intranets, Responsive Web Apps, Mobile Design, Social Networks, Employee Engagement, Component Libraries, Visual Design, Dashboards, B2B, Enterprise Application Design, Layout, Layout Design, WebApp, Productivity, Rapid Prototyping, User Testing, UI Components, User Validation, Pitch Decks, Presentation Design, Spreadsheets, Copywriting, Content Writing, Interaction Design (IxD), Journey Mapping, UX Wireframes, Design Systems, JavaScript, Annotated Wireframes, Style Guides, Feature Prioritization, Healthcare, Dashboard Design, User Stories, White Label Design, Admin Panels, Customer Relationship Management (CRM), Software as a Service (SaaS), Heuristic Analysis, Data-driven Design
Head of Information Architecture and User Experience
2006 - 2008
Euromonitor International
- Increased business revenue streams, reduced operating costs, and improved brand awareness through research and user-centric redesign of Euromonitor's market research, business intelligence reports, and data on industry products.
- Developed business cases, elicited business, and did a usability analysis to determine the acquisition and implementation of a SaaS architecture.
- Translated ideas and prototypes into production-ready designs while understanding the high-level constraints of the user, technology, business, and brand.
- Rolled out new web products and features within this environment, improving the overall architecture, usability, and design for users while also improving internal processes, increasing productivity, and reducing overhead.
- Delivered collaboration, personalization, publishing, search, knowledge management, and other web 2.0 and 3.0 technologies to clients and businesses.
- Led workshops and conducted usability research to identify and document requirements.
- Spearheaded the development of Passport, which became Euromonitor's flagship product and won numerous awards in its market for content and usability.
Technologies: Portals, CSS, HTML, Microsoft PowerPoint, Axure, Adobe Illustrator, Adobe Photoshop, Market Research & Analysis, Business Intelligence (BI), Consumer Insights, UX Research, UX Design, UI Design, Mobile, Web, Big Data, Data, Complex Web Systems, BI Reports, Reports, Infographics, Presentations, Vendor Selection, Interface Design, User Interface (UI), Wireframing, Complex Application User Interfaces (UI), UX Prototyping, UI Patterns, Web App Design, Mockups, High-fidelity Mockups, Information Architecture (IA), User Experience (UX), SaaS Design, User Journey Maps, Portal Design, Design Thinking, Ideation Workshops, Field Studies, User-centered Design (UCD), Prototyping, UX Strategy, Ideation, Web Applications, Customer Experience, Visual Storytelling, Digital Strategy, PowerPoint Templates, IA Strategy, Diary Studies, Usability Testing, PowerPoint Design, Web App UX, Web App UI, Workshop Facilitation, UX Audits, Roadmaps, Workshops, Digital Ecosystem Mapping, Web Design, Product Management, Product Roadmaps, Product Strategy, Scrum, Personas, User Personas, User Journeys, Product Design, Intranets, Responsive Web Apps, Mobile Design, Social Networks, Employee Engagement, Component Libraries, Visual Design, Dashboards, B2B, Enterprise Application Design, Layout, Layout Design, WebApp, Productivity, Rapid Prototyping, User Testing, UI Components, User Validation, Pitch Decks, Presentation Design, Spreadsheets, Copywriting, Content Writing, Interaction Design (IxD), Journey Mapping, UX Wireframes, Design Systems, Branding, JavaScript, Annotated Wireframes, Style Guides, Feature Prioritization, Dashboard Design, White Label Design, Admin Panels, Software as a Service (SaaS), Heuristic Analysis, Data-driven Design
Head of Information Architecture
2003 - 2005
Centrica
- Reduced operational costs and improved work practices and knowledge sharing to all group employees across the corporate center, British Gas, Centrica Energy, Direct Energy (USA), Automobile Association, One.Tel, and Dyno.
- Led the information architecture and taxonomy in designing, developing, and implementing the global intranet and extranet across various mediums and technological platforms, including desktops, laptops, mobile, and navigational systems.
- Improved knowledge-based sharing through improvements in the overall search and findability of information.
- Ensured that the intranet and related products complied with the Disability Discrimination Act (DDA) for accessibility through forums, documentation, and user testing.
Technologies: Plumtree, Portals, Pencil & Paper, Adobe Illustrator, Adobe Photoshop, Microsoft Word, Microsoft Excel, Visio, User Interface (UI), Wireframing, Complex Application User Interfaces (UI), UX Prototyping, UI Patterns, Web App Design, Mockups, Mobile Mockups, Information Architecture (IA), User Experience (UX), Agile UX, SaaS Design, WordPress Design, User Journey Maps, Portal Design, Design Thinking, Ideation Workshops, User-centered Design (UCD), UX Research, Prototyping, UX Strategy, Ideation, Web Applications, Visual Storytelling, Enterprise Design, PowerPoint Templates, Software Interfaces, Usability Testing, Internet of Things (IoT), PowerPoint Design, Web App UX, Web App UI, Workshop Facilitation, UX Audits, Empathy Mapping, Roadmaps, Workshops, Digital Ecosystem Mapping, B2C, Web Design, Agile Product Management, Product Roadmaps, Scrum, Personas, User Personas, User Journeys, Product Design, Intranets, Employee Engagement, Component Libraries, Visual Design, Dashboards, B2B, Enterprise Application Design, Layout, Layout Design, WebApp, Productivity, Rapid Prototyping, User Testing, UI Components, User Validation, Pitch Decks, Presentation Design, Copywriting, Content Writing, Interaction Design (IxD), Journey Mapping, UX Wireframes, Design Systems, Annotated Wireframes, Style Guides, Feature Prioritization, Dashboard Design, Design Leadership, User Stories, Admin Panels, Customer Relationship Management (CRM), Software as a Service (SaaS), Heuristic Analysis, Data-driven Design
Lead Information Architect
2001 - 2003
Object One (Now Digitas)
- Worked on RFPs, met with clients and end users to gather requirements, and led research and UX activities for a range of clients, primarily within government services.
- Conducted end-user interviews at the start and end of delivering client solutions.
- Delivered task flows, information architecture, sitemaps, wireframes, user interface designs, and requirements for one of the UK’s best-regarded internet agencies.
- Pitched, won, and delivered information architecture and user experience design for the award-winning Stockton Borough Government Council site serving 180,000+ people and many personas.
- Delivered the UK government education standards website and the UK government drugs intranet.
Technologies: CSS, HTML, Microsoft Excel, Microsoft Word, Adobe Illustrator, Adobe Photoshop, Interface Design, User Interface (UI), Wireframing, Complex Application User Interfaces (UI), UX Prototyping, UI Patterns, Mockups, Information Architecture (IA), User Experience (UX), User Journey Maps, Design Thinking, Ideation Workshops, Field Studies, User-centered Design (UCD), UX Research, Prototyping, UX Strategy, Ideation, Visual Storytelling, PowerPoint Templates, PowerPoint Design, Workshop Facilitation, UX Audits, Workshops, B2C, Web Design, User Personas, User Journeys, Product Design, Visual Design, B2B, Enterprise Application Design, Layout, Layout Design, WebApp, Rapid Prototyping, User Testing, UI Components, User Validation, Pitch Decks, Presentation Design, Spreadsheets, Copywriting, Interaction Design (IxD), App Design, Journey Mapping, UX Wireframes, Design Systems, Annotated Wireframes, Style Guides, Dashboard Design, Heuristic Analysis
Head of Design
1999 - 2001
LineOne (Now TalkTalk)
- Reported to the CEO while providing creative direction in visual and interaction design and managing resource allocation, hiring, budgets, and schedules.
- Increased click-through rates and commercial value through the redesigned LineOne and Tiscali websites.
- Designed the mobile presence and template-driven sign-up CD products.
Technologies: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Visio, Adobe Illustrator, Adobe Photoshop, Interface Design, User Interface (UI), Wireframing, UX Prototyping, UI Patterns, Mockups, Mobile Mockups, High-fidelity Mockups, Information Architecture (IA), User Experience (UX), Design Thinking, Ideation Workshops, User-centered Design (UCD), UX Research, Prototyping, UI Design, UX Strategy, Ideation, Visual Storytelling, Digital Strategy, PowerPoint Templates, Usability Testing, PowerPoint Design, Workshop Facilitation, UX Audits, Empathy Mapping, Workshops, B2C, Web Design, Product Strategy, Personas, User Personas, User Journeys, Product Design, Intranets, Employee Engagement, Visual Design, B2B, Enterprise Application Design, Layout, Layout Design, WebApp, Rapid Prototyping, User Testing, UI Components, User Validation, Pitch Decks, Presentation Design, Spreadsheets, Copywriting, Content Writing, Interaction Design (IxD), Journey Mapping, UX Wireframes, Design Systems, Branding, Annotated Wireframes, Style Guides, Design Leadership, White Label Design, Customer Relationship Management (CRM)
Senior Designer and Web Master
1996 - 1999
Multiactive Software (Now Maximizer, Inc.)
- Joined the company to lead the design team right after completing my Vancouver Film School Multimedia Diploma. Delivered UX and UI designs for Concord Pacific and Dunn & Bradstreet.
- Led the design of the UX and UI of Canada's first MLS realty website with a team of designers.
- Led the architecture, user testing, interface design, prototyping, and XML/HTML coding of templates for the CRM and eCommerce software for web and desktop.
- Delivered the COMDEX award-winning ecBuilder while recruiting and managing a team of five designers.
- Designed a user- and action-based navigation system to funnel users based on their choices within a website that integrated with Maximizer CRM and ecBuilder eCommerce website builder.
Technologies: Visio, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Adobe Photoshop, Interface Design, User Interface (UI), Wireframing, Complex Application User Interfaces (UI), UX Prototyping, UI Patterns, Web App Design, Mockups, Information Architecture (IA), User Experience (UX), SaaS Design, User Journey Maps, Portal Design, Design Thinking, Ideation Workshops, User-centered Design (UCD), UX Research, Prototyping, UI Design, UX Strategy, Ideation, Web Applications, Visual Storytelling, Enterprise Design, Payment Gateways, Digital Strategy, PowerPoint Templates, Software Interfaces, Diary Studies, Usability Testing, PowerPoint Design, Workshop Facilitation, UX Audits, Empathy Mapping, Workshops, B2C, Web Design, Product Management, Product Strategy, Personas, User Journeys, Product Design, Intranets, Employee Engagement, Visual Design, B2B, Enterprise Application Design, Layout, Layout Design, WebApp, Productivity, Rapid Prototyping, User Testing, UI Components, User Validation, Pitch Decks, Presentation Design, Spreadsheets, Copywriting, Content Writing, Interaction Design (IxD), Journey Mapping, UX Wireframes, Design Systems, Branding, JavaScript, Annotated Wireframes, Style Guides, Admin Panels, Customer Relationship Management (CRM)
Education
1996 - 1997
Diploma in New Media
Vancouver Film School - Vancouver, Canada
1993 - 1996
Diploma in Retail Management
Sainsbury's PLC Management Program - London, England
1989 - 1992
Bachelor of Arts Degree in Product Design
Ravensbourne College of Design and Communications - London, England
Certifications
MARCH 2011 - PRESENT
Agile Scrum Product Owner
Mountain Goat Software
Skills
Tools
Axure RP Pro, Illustrator CC, UX Tools, Adobe CC, Microsoft OneNote, Prototyping on Paper (POP), Microsoft PowerPoint, Figma Prototyping, InVision, UXPin, Visio, Dreamweaver 2018, InDesign CC, Microsoft Outlook, Sketch, 123D Design, Excel 2016, Flash, Slack, Adobe Experience Design (XD), Adobe, Google Analytics, Adobe Creative Suite, Adobe Photoshop, Adobe Illustrator, OmniGraffle, Microsoft Word, Pencil & Paper, Microsoft Excel, Asana, Google Workspace, Photoshop CC, Premiere Pro CC, Miro, Jira, Spreadsheets
Platforms
Mobile, WordPress, Google Chrome, Microsoft Edge, Internet Explorer, Apple, Windows, Figma, Web, Microsoft, iOS, Android, Chrome OS, PC, MacOS, Axure, Apple Watch, Salesforce
Industry Expertise
Banking & Finance, Healthcare, Events, Retail & Wholesale, Marketing, Investments
Languages
HTML5, HTML, CSS4, CSS, XML, PHP, JavaScript
Other
Software Interfaces, Interactive Web Design, Interface Design, Interaction Design (IxD), Ideation, Inspiration, User Interface (UI), Device Interaction, Interactive UX, Interactive UI, Wireframing, Navigation, User Analysis, Analytics, Proposal Design, Task Flows, Task Analysis, Portals, Personalization, Consumer Banking, Mobile Banking, Online Banking, Commercial Banking, UX Flows, Ideation Workshops, User Journeys, User Journey Maps, User Paths, Customer Research, Usability Guidelines, Usability Engineering, Interviewing, Client Interviews, Customer Interviews, Stakeholder Interviews, Personas, Card Sorting, Use Cases, Field Studies, Usability Testing, Ease of Use, User Roles, Usability, Usability Heuristics, Web Usability, User Flows, Prototyping, UX Research, User Research, Rapid Prototyping, Design Leadership, UX Leadership, Design Research, Web Research, Low-fidelity Mockups, Information Architecture (IA), User Experience (UX), Story Mapping, Web Portals, Navigation Design, eCommerce UX, Agile UX, Design, Graphical User Interface (GUI), Visual Design, App UI, UX Strategy, IA Strategy, Digital Strategy, App Design, Desktop App Design, Android App Design, Web App Design, Responsive UX Design, Responsive UI, Accessibility, Complex Web Systems, Complex Application User Interfaces (UI), Dashboard Design, SaaS Design, WordPress Design, Mockups, UI Design, Mobile Mockups, UX Prototyping, High-fidelity Mockups, Sketching, PowerPoint Templates, Research, Financial Design, Interviews, eCommerce UI, Portal Design, UI Patterns, App UX, Lean UX, UX Analysis, Adobe UX, Needs Analysis, UX Design, Banking UI Design, Freelancing, Design Thinking, User-centered Design (UCD), Product Design, Discovery, Web Applications, Customer Experience, Visual Storytelling, Enterprise Design, Payment Gateways, Web App UX, Web App UI, Workshop Facilitation, UX Audits, Workshops, B2C, Responsive Web Design (RWD), Web Design, Agile Product Management, Product Management, Product Roadmaps, Product Strategy, Scrum, Finance, B2B, Data Visualization, User Personas, Intranets, Responsive Web Apps, Mobile Design, Social Networks, Employee Engagement, Component Libraries, Enterprise Application Design, Layout, Layout Design, WebApp, Productivity, User Testing, UI Components, User Validation, Pitch Decks, Presentation Design, Content Writing, Journey Mapping, UX Wireframes, Design Systems, Annotated Wireframes, Style Guides, Feature Prioritization, User Stories, White Label Design, Admin Panels, Software as a Service (SaaS), Heuristic Analysis, Data-driven Design, Interactive Tools, Visual Identity, Private Banking, Case Studies, Touch Interactions, Field Research, Animated Interactions, Rich User Interfaces, Mega Navigation Design, Web Analytics, Content Management Systems (CMS), Mind Mapping, Fintech, Feasibility Studies, HTML UI, iPhone, Taxonomy, Customer Analysis, Pivot Tables, Internet of Things (IoT), Excel Reporting, 3D Print Design, 3D Printing, 3D Product Modeling, User Interviews, Observation, Storyboarding, Guerilla Usability Testing, Focus Groups, User Surveys, Benchmarking, Surveys, Mental Model, Remote Usability Testing, Unmoderated Remote Usability Testing, Ethnography, Benchmark Analysis, iOS Guides, User Needs, Mind Maps, WordPress eCommerce, Outlook, eCommerce, Logo Design, Nomenclature, Writing & Editing, PowerPoint Design, Mobile App Design, Customer Relationship Management (CRM), iOS App Design, Windows App Design, Complex Problem Solving, Complex Reasoning, Photography, Brand Identity, SaaS, JavaScript Libraries, Utilities, Big Data, 3D Design, Drupal Sites, Drupal Design, Technical Design, Menu Design, Audio, A/B Testing, Complex Data Analysis, Branding, Brand Development, UI Branding, UX Branding, Consumer Branding, Digital Branding, Dashboards, Web Dashboards, WordPress Themes, Quantitative Analysis, Hybrid Apps, Health IT, Empathy Mapping, Roadmaps, Digital Ecosystem Mapping, Copywriting, Mindjet, Adobe Acrobat Pro, Wikis, Agile, Plumtree, Nonprofits, Startups, Nightlife, Business Ideas, Apps, Lean Startups, Technical Forex Concepts, Financial UX, Forex Trading Room, Qualitative Research, Quantitative User Research, Patterns, Scrum Master, Service Design, Responsive, Loans & Lending, Corporate Finance, Social Media, UI Development, Investing, Leadership, Client Relations, Interface Testing, Interactive PDFs, VR Interfaces, AR Interfaces, Apple Pay, Icon Design, Liferay, Research Studies, Diary Studies, Office 365, Google, Presentations, Mobile UX, Mobile UI, Enterprise SaaS, Islamic Banking, Digital Banking, Healthcare Management Systems, Healthcare IT, Electronic Health Records (EHR), Market Research & Analysis, Business Intelligence (BI), Consumer Insights, Data, BI Reports, Reports, Infographics, Vendor Selection, Slideshows, Management Consulting, Best Practices in Design, Product Consultant, Consulting, UX Mentoring, Mentorship & Coaching, Innovative UX, UX Pattern Design, Customer Journey, Design Patterns, Loans, Risk Management, Credit Risk, Management, Warehouses, Design Workshops, UX Workshops, High-fidelity Prototypes, Scientific Data Analysis, Data Modeling, Project Management
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