- Led and worked hands-on with the global UX team to deliver usable, functional, and intuitive software applications of high complexity for the banking, treasury, trading, risk, and healthcare industries across desktop, web, mobile, and cloud.
- Led the design program for a white-label experience banking platform for Misys that consolidated legacy financial technologies into a new flexible, unified, and highly configurable experience platform.
- Designed the UI and interaction patterns for a cloud-based carbon emission certificate trading and compliance SaaS-based platform.
- Consulted on and assisted in designing an electronic health record (EHR) for Allscripts, working with the US design team to conduct qualitative research and create journey maps and design concepts.
- Program managed projects, including obtaining funding, conducting strategic requirements gathering, program planning, business case development, stakeholder engagement and leadership, vendor selection, definition management, and design management.
- Followed an iterative design process, progressively creating detailed designs and higher-fidelity prototypes through sketches, wireframes, and prototypes to refine the best design solutions.
- Led and mentored interdisciplinary, distributed teams with members in London, India, Manila, and the United States. Worked directly with clients, end-users, managers, and senior stakeholders for a worldwide distributed user population.
- Reduced operational costs and improved usability and brand value through a common user interface, interaction patterns, training, standards creation, implementations, and governance.
Technologies: Agile, Wikis, Portals, CSS, HTML, Liferay, Visio, Microsoft Excel, Microsoft Word, Adobe Illustrator, Adobe Photoshop, Axure, UX Design, UI Design, Mobile, Mobile UX, Mobile UI, Apple Watch, Enterprise SaaS, Mobile Banking, Online Banking, Islamic Banking, Consumer Banking, Digital Banking, Private Banking, Healthcare Management Systems, Healthcare IT, EHR, Interface Design, User Interface (UI), Wireframing, Complex Application User Interfaces (UI), UX Prototyping, UI Patterns, Web App Design, Mockups, Mobile Mockups, High-fidelity Mockups, Information Architecture (IA), User Experience (UX), Agile UX, SaaS Design, User Journey Maps, Portal Design, Design Thinking, UX, Ideation Workshops, Field Studies, User-centered Design (UCD), UX Research, Prototyping, UX Strategy, Ideation, Lean UX, Web Applications, Customer Experience, Visual Storytelling, Enterprise Design, Payment Gateways, PowerPoint Templates, IA Strategy, Software Interfaces, Diary Studies, Usability Testing Expert, Banking UI Designer, Internet of Things (IoT), WordPress Themes, PowerPoint Design, Web App UX, Web App UI, Health IT, Workshop Facilitation, UX Audits, Roadmaps, Workshops, Management Consulting, Digital Ecosystem Mapping, B2C, Responsive Web Design (RWD), Web Design, Agile Product Management, Product Management, Product Roadmaps, Product Strategy, Scrum