Raymond is available for hire

Raymond Sharma

Verified Expert in Design

Designer

Location

Vancouver, BC, Canada

Toptal Member Since

January 30, 2018

Ray is an award-winning, multidisciplinary experience designer, online and off, with 20+ years of experience delivering valuable, usable, engaging, and rewarding experiences for all. He has led organizations and teams, managed products and projects, and worked hands-on to provide design leadership, design thinking strategies, UX research, UX design, interaction design, and creative UI designs.

Interface Design User Interface (UI)Wireframing Ideation Workshops Prototyping UX Research Visual Design Complex Application User Interfaces (UI)UX Prototyping Research UI Patterns Product Design UX Audits Web Design Layout

Work Experience

Lead Product Designer

2022 - 2023

Altos Labs

Led the design strategy and the UX and UI design for a one-stop cloud-based bioinformatics solution to access complex technologies meant for scientists who build data applications or perform data analytics to extract insights.
Delivered user-driven solutions to support Altos in automating the creation and management of computing resources while reducing the costs and the need to maintain a high-end R&D AWS Cloud infrastructure.
Conducted user research with scientists, developers, and other stakeholders to design interfaces and workflows that promoted learning by doing.
Leveraged UX and UI methodologies to design a complex application supporting the broad, unstructured goals or nonlinear workflows of highly-trained users in specialized domains.
Designed and delivered a robust design system for applications across Altos that led to faster development while maintaining consistent, usable design standards.
Helped users adopt more efficient methods with the new designs providing flexible and fluid pathways and coordinated transitions among multiple tools and workspaces.
Set the new UI to reduce clutter without reducing capability, ease the transition between primary and secondary information, and make necessary information more visually salient.

Technologies: Data Visualization, Design Workshops, Product Design, Design Thinking, UX Design, UI Design, Web App UX, Web App UI, Web App Design, High-fidelity Prototypes, User Research, Scientific Data Analysis, Data Modeling, User Journeys, Responsive Web Apps, Mobile Design, Component Libraries, Visual Design, Layout, Layout Design, WebApp, Productivity, Rapid Prototyping, User Testing, UI Components, User Validation Testing, Presentation Design, Spreadsheets, Copywriting, Content Writing, Interaction Design (IxD), App Design, Journey Mapping, UX Wireframes, Design Systems, Branding, Style Guides, Feature Prioritization, Healthcare, Dashboard Design, Design Leadership, Admin Panels, Heuristic Analysis

CX Expert | Ideation Workshop Facilitator

2022 - 2022

Koch Industries - Koch Global Solutions

Organized, planned, and delivered an innovation and ideation workshop with Koch Senti to understand better and explore consumer, product, and market strategies for the Senti intelligent sensing technology.
Contributed to this workshop that used the virtual whiteboarding Miro and post-presentations, helping to bring a collective understanding from multiple stakeholders to areas for further exploration and a future strategy for the business.
Worked on this workshop that leveraged several vital questions to identify its customers, evaluate opportunities, and prioritize business focus.

Technologies: Ideation Workshops, Workshop Facilitation, Design Workshops, Ideation, User Research, Workshops, UX Workshops, User Experience (UX), Product Design, Visual Design, Layout, Layout Design, User Testing, User Validation Testing, Presentation Design, Copywriting, UX Wireframes, Design Leadership

Client Design Services and Strategy Lead | Design Director

2018 - 2022

Toptal LLC

Grew design and customer experience services for Toptal to meet the needs of its clients with the top 3% of designers across the globe to accomplish the amazing.
Worked with enterprises, SMBs, and startups across the globe to bring them the world's top design thinkers, innovators, UX researchers, and UX/UI designers (interaction, visual, and communications).
Collaborated with revenue teams to grow accounts, which included creating design capability presentations and RFPs.
Mentored talent and product teams on design best practices and processes.
Consulted on internal initiatives to increase Toptal core services and revenue and improve its software.

Technologies: Salesforce, G Suite, Slideshows, Management Consulting, Best Practices in Design, Leadership, Product Consultant, Consulting, UX Mentoring, Mentorship & Coaching, User Experience (UX), Design Thinking, Ideation Workshops, User-centered Design (UCD), Prototyping, UI Design, UX Strategy, Ideation, Customer Experience, Digital Strategy, PowerPoint Templates, AR Interfaces, Usability Testing Expert, PowerPoint Design, Workshop Facilitation, Roadmaps, Digital Ecosystem Mapping, B2C, Web Design, Agile Product Management, Product Management, Product Roadmaps, Product Strategy, Scrum, User Journeys, Product Design, Intranets, Mobile Design, Social Networks, Employee Engagement, Visual Design, Dashboards, B2B, Layout, Layout Design, WebApp, Productivity, Pitch Decks, Presentation Design, Spreadsheets, Copywriting, Content Writing, App Design, Journey Mapping, Style Guides, Design Leadership, User Stories, Customer Relationship Management (CRM)

Founder | Director

2015 - 2019

perBodhi Experience Design

Founded a consultancy that delivered design, development, and marketing of digital services that leveraged HCI, research, design best practices and methodologies, and UX and UI to build value and reward for end users and businesses.
Led the digital strategy for a retail store, designing, building, and leveraging analytics. Increased the eCommerce presence, engagements, and in-store visits by over 500%.
Supplied full-lifecycle design practices to improve the customer experience across multiple clients. Conducted design thinking workshops leading to additional funding and innovative solutions, including qualitative user research, UX, and UI design.
Designed, set up, and developed a WordPress site with eCommerce, CRM, and analytics integrations that enabled others to administer and update the site with ease.
Identified and built analytics to grow businesses, increasing SEO and social media impact and achieving the top Google Search and Facebook rankings in the local community.
Worked with startups to evolve their business model canvas through workshops, mentoring, UX research, UX design, and UI design, including creating MVPs and prototypes.
Consulted on developing startup business models through audience research and rapid prototyping, including consulting with Ogopo.go to create a mobile app bringing offers and services from local lifestyle businesses to young people.
Mentored and consulted with entrepreneurs, startups, and students in design thinking, UX, and UI design. This included leading an IoT community working group and running courses in prototyping and business model execution and processes.
Led the online and offline coordination, creative direction, brand, and marketing for a 20,000-capacity festival, delivering web, mobile, and print assets while managing the build-up and event on the day.

Technologies: Adobe Illustrator, Adobe Photoshop, Adobe Creative Suite, Google Analytics, WordPress, Axure, Photography, Interface Design, User Interface (UI), Wireframing, UX Prototyping, Mockups, Mobile Mockups, High-fidelity Mockups, Information Architecture (IA), Agile UX, WordPress Design, User Journey Maps, Design Thinking, Ideation Workshops, User-centered Design (UCD), UX Research, Prototyping, UI Design, UX Strategy, Ideation, User Experience (UX), Lean UX, Web Applications, Visual Storytelling, Enterprise Design, Digital Strategy, PowerPoint Templates, IA Strategy, Usability Testing Expert, Internet of Things (IoT), WordPress Themes, PowerPoint Design, Workshop Facilitation, UX Audits, Empathy Mapping, Digital Ecosystem Mapping, B2C, Responsive Web Design (RWD), Web Design, Agile Product Management, Product Management, Product Roadmaps, Product Strategy, Scrum, Personas, User Personas, User Journeys, Product Design, Intranets, Responsive Web Apps, Mobile Design, Social Networks, Employee Engagement, Component Libraries, Visual Design, B2B, Enterprise Application Design, Layout, Layout Design, WebApp, Rapid Prototyping, User Testing, Pitch Decks, Presentation Design, Spreadsheets, Copywriting, Content Writing, Interaction Design (IxD), App Design, Journey Mapping, UX Wireframes, Design Systems, Branding, JavaScript, Style Guides, Design Leadership, Admin Panels, Software as a Service (SaaS), Heuristic Analysis

Product Designer

2018 - 2018

TBTTS, Inc

Used Axure to design and prototype the world's first blockchain ecosystem for fully compliant issuing, trading, clearing, and settling of tokenized securities.
Led and guided the design process through paper concepts, rapid prototyping, and higher-fidelity designs to convey information architecture, visual design, and interaction.
Managed the project and collaborated remotely across time zones with the client and key stakeholders to realize the system vision.
Leveraged Axure, online collaboration, and Adobe Photoshop, Illustrator, and Acrobat to convey various stages of the deliverables and final concepts.

Technologies: Microsoft Excel, Adobe Illustrator, Adobe Photoshop, Axure, User Interface (UI), Wireframing, Complex Application User Interfaces (UI), UX Prototyping, UI Patterns, Web App Design, Mockups, SaaS Design, User-centered Design (UCD), Prototyping, UI Design, UX Strategy, Ideation, User Experience (UX), Web Applications, Visual Storytelling, Usability Testing Expert, Web App UI, Web Design, Product Management, Product Strategy, Product Design, Responsive Web Apps, Mobile Design, Component Libraries, Visual Design, Dashboards, B2B, Enterprise Application Design, Layout, Layout Design, WebApp, Rapid Prototyping, UI Components, User Validation Testing, Spreadsheets, Copywriting, Content Writing, Interaction Design (IxD), App Design, Journey Mapping, UX Wireframes, Design Systems, Annotated Wireframes, Style Guides, Admin Panels, Sketch, Software as a Service (SaaS)

Principal User Experience Consultant

2013 - 2014

Tobias & Tobias Consultancy

Took responsibility for leading simultaneous projects while working closely with clients, stakeholders, and developers (often global) from the pitch to inception and execution.
Facilitated a client’s product visions by researching, conceiving, wireframing, sketching, prototyping, and mocking up user experiences for digital products.
Served as a subject matter expert and evangelist in meeting business, customer, and user needs.
Collaborated and actively participated with multidisciplinary teams to deliver successful outcomes within tight deadlines.
Led and worked hands-on to deliver desktop and mobile solutions for Deutsche Bank Autobahn, Fidelity UK Investments' investment app, and First Western Trains.

Technologies: Microsoft Excel, Microsoft Word, Axure, Microsoft PowerPoint, Adobe Photoshop, Adobe Illustrator, Adobe Acrobat Pro, Mindjet, Mind Mapping, OmniGraffle, SaaS, SaaS Design, UX Design, UX Research, Responsive UX Design, Presentations, Design Thinking, Ideation Workshops, Field Studies, User-centered Design (UCD), Prototyping, UI Design, UX Strategy, Ideation, User Experience (UX), Lean UX, Web Applications, Visual Storytelling, Enterprise Design, Payment Gateways, Digital Strategy, PowerPoint Templates, IA Strategy, Software Interfaces, Usability Testing Expert, Banking UI Designer, PowerPoint Design, Web App UX, Web App UI, UX Audits, Workshops, Management Consulting, B2C, Responsive Web Design (RWD), Web Design, Agile Product Management, Product Management, Product Strategy, Scrum, Personas, User Personas, User Journeys, Product Design, Responsive Web Apps, Mobile Design, Social Networks, Employee Engagement, Component Libraries, Visual Design, Dashboards, B2B, Enterprise Application Design, Layout, Layout Design, WebApp, Productivity, Rapid Prototyping, User Testing, UI Components, User Validation Testing, Pitch Decks, Presentation Design, Spreadsheets, Copywriting, Content Writing, Interaction Design (IxD), Journey Mapping, UX Wireframes, Design Systems, JavaScript, Annotated Wireframes, Style Guides, Feature Prioritization, Healthcare, Dashboard Design, Design Leadership, User Stories, White Label Design, Admin Panels, Sketch, Software as a Service (SaaS), Heuristic Analysis

Senior Architect: User Experience

2008 - 2012

Finastra

Led and worked hands-on with the global UX team to deliver usable, functional, and intuitive software applications of high complexity for the banking, treasury, trading, risk, and healthcare industries across desktop, web, mobile, and cloud.
Led the design program for a white-label experience banking platform for Misys that consolidated legacy financial technologies into a new flexible, unified, and highly configurable experience platform.
Designed the UI and interaction patterns for a cloud-based carbon emission certificate trading and compliance SaaS-based platform.
Consulted on and assisted in designing an electronic health record (EHR) for Allscripts, working with the US design team to conduct qualitative research and create journey maps and design concepts.
Program managed projects, including obtaining funding, conducting strategic requirements gathering, program planning, business case development, stakeholder engagement and leadership, vendor selection, definition management, and design management.
Followed an iterative design process, progressively creating detailed designs and higher-fidelity prototypes through sketches, wireframes, and prototypes to refine the best design solutions.
Led and mentored interdisciplinary, distributed teams with members in London, India, Manila, and the United States. Worked directly with clients, end-users, managers, and senior stakeholders for a worldwide distributed user population.
Reduced operational costs and improved usability and brand value through a common user interface, interaction patterns, training, standards creation, implementations, and governance.

Technologies: Agile, Wikis, Portals, CSS, HTML, Liferay, Visio, Microsoft Excel, Microsoft Word, Adobe Illustrator, Adobe Photoshop, Axure, UX Design, UI Design, Mobile, Mobile UX, Mobile UI, Apple Watch, Enterprise SaaS, Mobile Banking, Online Banking, Islamic Banking, Consumer Banking, Digital Banking, Private Banking, Healthcare Management Systems, Healthcare IT, EHR, Interface Design, User Interface (UI), Wireframing, Complex Application User Interfaces (UI), UX Prototyping, UI Patterns, Web App Design, Mockups, Mobile Mockups, High-fidelity Mockups, Information Architecture (IA), User Experience (UX), Agile UX, SaaS Design, User Journey Maps, Portal Design, Design Thinking, Ideation Workshops, Field Studies, User-centered Design (UCD), UX Research, Prototyping, UX Strategy, Ideation, Lean UX, Web Applications, Customer Experience, Visual Storytelling, Enterprise Design, Payment Gateways, PowerPoint Templates, IA Strategy, Software Interfaces, Diary Studies, Usability Testing Expert, Banking UI Designer, Internet of Things (IoT), WordPress Themes, PowerPoint Design, Web App UX, Web App UI, Health IT, Workshop Facilitation, UX Audits, Roadmaps, Workshops, Management Consulting, Digital Ecosystem Mapping, B2C, Responsive Web Design (RWD), Web Design, Agile Product Management, Product Management, Product Roadmaps, Product Strategy, Scrum, Personas, User Personas, User Journeys, Product Design, Intranets, Responsive Web Apps, Mobile Design, Social Networks, Employee Engagement, Component Libraries, Visual Design, Dashboards, B2B, Enterprise Application Design, Layout, Layout Design, WebApp, Productivity, Rapid Prototyping, User Testing, UI Components, User Validation Testing, Pitch Decks, Presentation Design, Spreadsheets, Copywriting, Content Writing, Interaction Design (IxD), Journey Mapping, UX Wireframes, Design Systems, JavaScript, Annotated Wireframes, Style Guides, Feature Prioritization, Healthcare, Dashboard Design, User Stories, White Label Design, Admin Panels, Customer Relationship Management (CRM), Software as a Service (SaaS), Heuristic Analysis

Head of Information Architecture and User Experience

2006 - 2008

Euromonitor International

Increased business revenue streams, reduced operating costs, and improved brand awareness through research and user-centric redesign of Euromonitor's market research, business intelligence reports, and data on industry products.
Developed business cases, elicited business, and did a usability analysis to determine the acquisition and implementation of a SaaS architecture.
Translated ideas and prototypes into production-ready designs while understanding the high-level constraints of the user, technology, business, and brand.
Rolled out new web products and features within this environment, improving the overall architecture, usability, and design for users while also improving internal processes, increasing productivity, and reducing overhead.
Delivered collaboration, personalization, publishing, search, knowledge management, and other web 2.0 and 3.0 technologies to clients and businesses.
Led workshops and conducted usability research to identify and document requirements.
Spearheaded the development of Passport, which became Euromonitor's flagship product and won numerous awards in its market for content and usability.

Technologies: Portals, CSS, HTML, Microsoft PowerPoint, Axure, Adobe Illustrator, Adobe Photoshop, Market Research & Analysis, Business Intelligence (BI), Consumer Insights, UX Research, UX Design, UI Design, Mobile, Web, Big Data, Data, Complex Web Systems, BI Reports, Reports, Infographics, Presentations, Vendor Selection, Interface Design, User Interface (UI), Wireframing, Complex Application User Interfaces (UI), UX Prototyping, UI Patterns, Web App Design, Mockups, High-fidelity Mockups, Information Architecture (IA), User Experience (UX), SaaS Design, User Journey Maps, Portal Design, Design Thinking, Ideation Workshops, Field Studies, User-centered Design (UCD), Prototyping, UX Strategy, Ideation, Web Applications, Customer Experience, Visual Storytelling, Digital Strategy, PowerPoint Templates, IA Strategy, Diary Studies, Usability Testing Expert, PowerPoint Design, Web App UX, Web App UI, Workshop Facilitation, UX Audits, Roadmaps, Workshops, Digital Ecosystem Mapping, Web Design, Product Management, Product Roadmaps, Product Strategy, Scrum, Personas, User Personas, User Journeys, Product Design, Intranets, Responsive Web Apps, Mobile Design, Social Networks, Employee Engagement, Component Libraries, Visual Design, Dashboards, B2B, Enterprise Application Design, Layout, Layout Design, WebApp, Productivity, Rapid Prototyping, User Testing, UI Components, User Validation Testing, Pitch Decks, Presentation Design, Spreadsheets, Copywriting, Content Writing, Interaction Design (IxD), Journey Mapping, UX Wireframes, Design Systems, Branding, JavaScript, Annotated Wireframes, Style Guides, Feature Prioritization, Dashboard Design, White Label Design, Admin Panels, Software as a Service (SaaS), Heuristic Analysis

Head of Information Architecture

2003 - 2005

Centrica

Reduced operational costs and improved work practices and knowledge sharing to all group employees across the corporate center, British Gas, Centrica Energy, Direct Energy (USA), Automobile Association, One.Tel, and Dyno.
Led the information architecture and taxonomy in designing, developing, and implementing the global intranet and extranet across various mediums and technological platforms, including desktops, laptops, mobile, and navigational systems.
Improved knowledge-based sharing through improvements in the overall search and findability of information.
Ensured that the intranet and related products complied with the Disability Discrimination Act (DDA) for accessibility through forums, documentation, and user testing.

Technologies: Plumtree, Portals, Pencil & Paper, Adobe Illustrator, Adobe Photoshop, Microsoft Word, Microsoft Excel, Visio, User Interface (UI), Wireframing, Complex Application User Interfaces (UI), UX Prototyping, UI Patterns, Web App Design, Mockups, Mobile Mockups, Information Architecture (IA), User Experience (UX), Agile UX, SaaS Design, WordPress Design, User Journey Maps, Portal Design, Design Thinking, Ideation Workshops, User-centered Design (UCD), UX Research, Prototyping, UX Strategy, Ideation, Web Applications, Visual Storytelling, Enterprise Design, PowerPoint Templates, Software Interfaces, Usability Testing Expert, Internet of Things (IoT), PowerPoint Design, Web App UX, Web App UI, Workshop Facilitation, UX Audits, Empathy Mapping, Roadmaps, Workshops, Digital Ecosystem Mapping, B2C, Web Design, Agile Product Management, Product Roadmaps, Scrum, Personas, User Personas, User Journeys, Product Design, Intranets, Employee Engagement, Component Libraries, Visual Design, Dashboards, B2B, Enterprise Application Design, Layout, Layout Design, WebApp, Productivity, Rapid Prototyping, User Testing, UI Components, User Validation Testing, Pitch Decks, Presentation Design, Copywriting, Content Writing, Interaction Design (IxD), Journey Mapping, UX Wireframes, Design Systems, Annotated Wireframes, Style Guides, Feature Prioritization, Dashboard Design, Design Leadership, User Stories, Admin Panels, Customer Relationship Management (CRM), Software as a Service (SaaS), Heuristic Analysis

Lead Information Architect

2001 - 2003

Object One (Now Digitas)

Worked on RFPs, met with clients and end users to gather requirements, and led research and UX activities for a range of clients, primarily within government services.
Conducted end-user interviews at the start and end of delivering client solutions.
Delivered task flows, information architecture, sitemaps, wireframes, user interface designs, and requirements for one of the UK’s best-regarded internet agencies.
Pitched, won, and delivered information architecture and user experience design for the award-winning Stockton Borough Government Council site serving 180,000+ people and many personas.
Delivered the UK government education standards website and the UK government drugs intranet.

Technologies: CSS, HTML, Microsoft Excel, Microsoft Word, Adobe Illustrator, Adobe Photoshop, Interface Design, User Interface (UI), Wireframing, Complex Application User Interfaces (UI), UX Prototyping, UI Patterns, Mockups, Information Architecture (IA), User Experience (UX), User Journey Maps, Design Thinking, Ideation Workshops, Field Studies, User-centered Design (UCD), UX Research, Prototyping, UX Strategy, Ideation, Visual Storytelling, PowerPoint Templates, PowerPoint Design, Workshop Facilitation, UX Audits, Workshops, B2C, Web Design, User Personas, User Journeys, Product Design, Visual Design, B2B, Enterprise Application Design, Layout, Layout Design, WebApp, Rapid Prototyping, User Testing, UI Components, User Validation Testing, Pitch Decks, Presentation Design, Spreadsheets, Copywriting, Interaction Design (IxD), App Design, Journey Mapping, UX Wireframes, Design Systems, Annotated Wireframes, Style Guides, Dashboard Design, Heuristic Analysis

Head of Design

1999 - 2001

LineOne (Now TalkTalk)

Reported to the CEO while providing creative direction in visual and interaction design and managing resource allocation, hiring, budgets, and schedules.
Increased click-through rates and commercial value through the redesigned LineOne and Tiscali websites.
Designed the mobile presence and template-driven sign-up CD products.

Technologies: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Visio, Adobe Illustrator, Adobe Photoshop, Interface Design, User Interface (UI), Wireframing, UX Prototyping, UI Patterns, Mockups, Mobile Mockups, High-fidelity Mockups, Information Architecture (IA), User Experience (UX), Design Thinking, Ideation Workshops, User-centered Design (UCD), UX Research, Prototyping, UI Design, UX Strategy, Ideation, Visual Storytelling, Digital Strategy, PowerPoint Templates, Usability Testing Expert, PowerPoint Design, Workshop Facilitation, UX Audits, Empathy Mapping, Workshops, B2C, Web Design, Product Strategy, Personas, User Personas, User Journeys, Product Design, Intranets, Employee Engagement, Visual Design, B2B, Enterprise Application Design, Layout, Layout Design, WebApp, Rapid Prototyping, User Testing, UI Components, User Validation Testing, Pitch Decks, Presentation Design, Spreadsheets, Copywriting, Content Writing, Interaction Design (IxD), Journey Mapping, UX Wireframes, Design Systems, Branding, Annotated Wireframes, Style Guides, Design Leadership, White Label Design, Customer Relationship Management (CRM)

Senior Designer and Web Master

1996 - 1999

Multiactive Software (Now Maximizer, Inc.)

Joined the company to lead the design team right after completing my Vancouver Film School Multimedia Diploma. Delivered UX and UI designs for Concord Pacific and Dunn & Bradstreet.
Led the design of the UX and UI of Canada's first MLS realty website with a team of designers.
Led the architecture, user testing, interface design, prototyping, and XML/HTML coding of templates for the CRM and eCommerce software for web and desktop.
Delivered the COMDEX award-winning ecBuilder while recruiting and managing a team of five designers.
Designed a user- and action-based navigation system to funnel users based on their choices within a website that integrated with Maximizer CRM and ecBuilder eCommerce website builder.

Technologies: Visio, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Adobe Photoshop, Interface Design, User Interface (UI), Wireframing, Complex Application User Interfaces (UI), UX Prototyping, UI Patterns, Web App Design, Mockups, Information Architecture (IA), User Experience (UX), SaaS Design, User Journey Maps, Portal Design, Design Thinking, Ideation Workshops, User-centered Design (UCD), UX Research, Prototyping, UI Design, UX Strategy, Ideation, Web Applications, Visual Storytelling, Enterprise Design, Payment Gateways, Digital Strategy, PowerPoint Templates, Software Interfaces, Diary Studies, Usability Testing Expert, PowerPoint Design, Workshop Facilitation, UX Audits, Empathy Mapping, Workshops, B2C, Web Design, Product Management, Product Strategy, Personas, User Journeys, Product Design, Intranets, Employee Engagement, Visual Design, B2B, Enterprise Application Design, Layout, Layout Design, WebApp, Productivity, Rapid Prototyping, User Testing, UI Components, User Validation Testing, Pitch Decks, Presentation Design, Spreadsheets, Copywriting, Content Writing, Interaction Design (IxD), Journey Mapping, UX Wireframes, Design Systems, Branding, JavaScript, Annotated Wireframes, Style Guides, Admin Panels, Customer Relationship Management (CRM)

Education

1996 - 1997

Diploma in New Media

Vancouver Film School - Vancouver, Canada

1993 - 1996

Diploma in Retail Management

Sainsbury's PLC Management Program - London, England

1989 - 1992

Bachelor of Arts Degree in Product Design

Ravensbourne College of Design and Communications - London, England

Experience

Product Design - 20 years Design Thinking - 20 years Interface Design - 20 years Prototyping - 20 years UX Research - 20 years Discovery - 20 years UX Design - 18 years UX Strategy - 16 years