Dominik Mayer, Product Manager in Ho Chi Minh City, Ho Chi Minh, Vietnam
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Dominik Mayer

Verified Expert  in Product Management

Product Manager

Location
Ho Chi Minh City, Ho Chi Minh, Vietnam
Toptal Member Since
December 24, 2018

Dominik believes that a strong passion for life comes with seeking out challenges, knowledge, and new experiences every day—both personally and professionally—to develop independence, spur intellectual freedom, and embolden creativity. As a product management consultant, he propels businesses to build better, sustainable product lines that benefit their brand and their vision for the future.

Project Highlights

Creating a Product Organization
Transformed a project into a product organization by defining standardized products that were sold in a scalable way.
Indian Malls
Conducted interviews with Indian mall operators, retailers, and industry experts and drafted a minimum viable product.
GDPR Compliance
Made sure the client‘s chatbot system was compliant with the European General Data Protection Regulation (GDPR).

Expertise

Work Experience

Director

2017 - PRESENT
Mitado
  • Introduced Shape Up to increase product and software development efficiency.
  • Coached internal product teams on a one-on-one basis and in group workshops.
  • Led team of operations, customer service, legal, and IT setting up organizational and technical measures to ensure data protection compliance avoiding a shutdown or considerable fines.

Product Management Consultant

2015 - 2017
str84wd Products
  • Worked as a project lead optimizing the client's prepaid tech stack which minimized release downtimes by 65%.
  • Analyzed the call scenarios of more than three million telecommunication customers before and during a migration.
  • Wrote specifications for the target system with an implementation budget of more than €2 million.
  • Identified, approached, and interviewed more than 40 mall operators, retailers, and industry experts.
  • Compiled a 65-page research report and facilitated strategic decisions.

Senior Product Manager

2015 - 2015
Windeln.de
  • Oversaw the German and Chinese web and mobile shop.
  • Set up processes for requirements, tests, and releases enabling double the monthly releases.
  • Led the release of the Chinese mobile website and the Aptamil Reservation Service.

Product Manager

2012 - 2015
Mercateo
  • Led a change in management in the transition from a project-based to a product-based organization. Defined Holacracy-inspired roles to clarify accountabilities inside the product team.
  • Defined eight standardized, combinable products out of the former project portfolio reducing complexity, decreasing customer decision time from months to weeks/days.
  • Introduced market-driven pricing to identify customers using the platform strategically.
  • Trained sales team presenting product portfolio at SMBs and multinational corporations.
  • Managed the product portfolio targeted at strategic purchasers.
  • Visited around three customers per month, understanding their product use and needs (e.g. procurement workflows, ERP systems, logistics setups).
  • Developed roadmaps and planned the execution as the product owner of a ten-person Scrum team (e.g., link features of new catalog management from the current version to get early feedback).
  • Optimized internal processes to lower customer acquisition and connection costs.
  • Transformed the organization to support systematic product development.
  • Worked with the IT department to implement agile software development processes.

Creating a Product Organization

Transformed a project into a product organization by defining standardized products that were sold in a scalable way.

The company had a sales force that presented potential customers with many options for integrating the company‘s products into the customer systems. This led to very long decision times as customers thought a lot about the right setup. Internally there was no standard way of handling new customers which made each new customer a costly and time-intensive project.

In cooperation with legal, sales, project management, and operations departments, I created standard products with easy-to-understand product descriptions. The products could be booked separately or combined for a deeper integration.

This led to a massive decrease in acquisition and onboarding time and cost and allowed the company to massively increase sales.

Indian Malls

Conducted interviews with Indian mall operators, retailers, and industry experts and drafted a minimum viable product.

The client wanted to launch an existing product in the Indian market that was targeted at Indian malls.

I was flown to Bangalore and Chennai and used cold approaches to get in touch with the managers of several malls and mall developers. After learning about the problems those mall developers face, I could then validate that there is a need for the product.

GDPR Compliance

Made sure the client‘s chatbot system was compliant with the European General Data Protection Regulation (GDPR).

The client operates a chatbot system which provides the users with information about their accounts. With the introduction of the GDPR, the client needed to ensure that the entire system fulfilled all of the legal requirements.

I coordinated the client‘s data protection, operations, and IT teams to assess the system, fix technical issues, and set up all of the necessary processes to ensure full compliance.

Post-merger Integration of a Telecommunications Provider

Largest European customer migration project at the time.

I led the project to optimize the prepaid tech stack minimizing release downtimes by 65 percent. I analyzed the call scenarios of more than three million customers before and during the migration and wrote specifications for the target system with an implementation budget of more than two million euros.
2019 - 2019

Completed a Language Class in Vietnamese

University of Social Sciences and Humanities - Ho Chi Minh City, Vietnam

2010 - 2012

Master of Science Degree in Mechanical Engineering and Management

Technische Universität München - Munich, Germany

2004 - 2010

Bachelor of Science Degree in Mechanical Engineering

Technische Universität München - Munich, Germany

2008 - 2009

Certificate of Intermediate Chinese in Mandarin Chinese

Tongji University - Shanghai, China

MARCH 2018 - PRESENT

HSK 5 (Advanced Chinese)

Hanban, Ministry of Education of the People's Republic of China

SEPTEMBER 2004 - PRESENT

DELF 2nd Degré (Intermediate French)

Républice Française, Ministère de l'Éducation Nationale

Tools

Trello, LaTeX, Jira, Confluence, Cucumber, Figma

Platforms

MacOS, Arch Linux

Paradigms

Requirements Analysis, Agile Product Management, Agile Workflow, Scrum, Kanban, Agile, Test-driven Development (TDD), Waterfall Development, Agile Project Management, Marketplace Platforms

Industry Expertise

Telecommunications, Legal Counsel, Pharmaceuticals, Marketplaces, Education Technology (Edtech)

Other

Consulting, iOS, Lean Startups, Customer Development, Customer Interviews, Lean Development, Lean Product Development, User Research, Requirements, Functional Requirements, Business Requirements, Contract Negotiation, Product Design, Software as a Service (SaaS), Enterprise SaaS, SaaS, Chatbots, Coaching, Contract, Virtual Work, Product Owner, Product Management, Business Analysis, Product Roadmaps, Go-to-market Plans, Business Models, Product Frameworks, Innovation, Product Ownership, Product Discovery, Product Delivery, BRD, Software Requirements Specifications (SRS), Outsourced Product Management Professional, Product Coach, Technical Product Management, Productivity, SaaS Product Management, Minimum Viable Product (MVP), User Interviews, Stakeholder Interviews, Lean Experiments, Notion, Twist, B2B, Customer Discovery, Product Vision, Digital Product Development, Development, Technical Requirements, Feature Roadmaps, Product Requirements Documentation (PRD), Roadmaps, Product Consultant, Requirements & Specifications, B2B Product Management, User Stories, Project Tracking, Business to Business (B2B), Web & Mobile Applications, Technology Trends, eCommerce, Retail & Wholesale, China, Platforms, Asia, Waterfall Delivery, Project Management, Distributed Team Management, Business Model Canvas, GDPR, Natural Language Processing (NLP), Procurement, Growth, Product Strategy, Product Procurement Manager, Product Planning, IT Project Management, User Experience (UX), Shape Up, Technical Project Management, Mentorship & Coaching, Lean, Risk Management, Stakeholder Management, Startups, Strategy, Jobs to be Done (JTBD), Communication, Waterfall Methodology, Product Launch, Early-stage Startups, Feature Backlog Prioritization, Sprint Planning, Generative Pre-trained Transformers (GPT), Vietnam, Management, Mentorship, Leadership, Linux, Elm, Java, Product Marketing, Marketing, Artificial Intelligence (AI), Robotics, Computer Vision, Hardware, Business Strategy, New Products & Services, APIs, Security, Open Source, Messaging, Mechanical Engineering, Research, Product Growth

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