Ihsan Ahmed Zaheer, Product Manager in Lisbon, Portugal
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Ihsan Ahmed Zaheer

Verified Expert  in Product Management

Product Manager

Location
Lisbon, Portugal
Toptal Member Since
December 2, 2020

Ihsan has over ten years of diverse experience in product ownership and management and a DevOps and business analysis background. Having worked in the enterprise and startup ecosystem, he is an entrepreneur at heart with a tech background. Ihsan has led cross-functional teams of five-40 people to launch successful B2C and B2B products. AI, fintech, and healthcare are the domains where Ihsan has subject matter expertise. He can lead development teams to measurable development initiatives.

Project Highlights

Micro Bank and Money Transfer Mobile Application
As an independent product consultant, I led the user experience overhauling effort for money transfer via a mobile application that saw the number of weekly returning customers increase by 5-fold, the metric at that time.
Technical Product Manager - Autonomous Vehicles
Released a successful dev tool for AI and robotics engineers working on next-gen autonomous vehicles technology, reduced simulation costs by 20 % in one quarter, and improved testing accuracy by 35 % over two quarters.
DAO Enablement and Decentralized Finance (DeFi) Platform (Web3)
Discovered, designed, and road mapped a DAO enablement platform, built the product development processes from scratch working with the CEO and eng team from Ethereum, and drove the underlying DeFi product to support the DAO enablement platform.

Expertise

Work Experience

CEO and Product Consultant

2019 - PRESENT
Peoplab
  • Consulted 14 clients in three continents for Agile product development strategies.
  • Generated US $4 million in new revenue for three products by strategizing the growth focused development.
  • Helped clients cut the development cost by 30-50% for both on-site and remote organizations by implementing Agile manifesto and creating successful Agile teams.
  • Achieved 50-80% growth of new business in three months for technology providers by helping them market their services in a more meaningful manner.
  • Consulted to build purpose-fit cross-functional technology teams based on Lean principles.

Product Owner

2018 - 2020
Navetor
  • Raised the number of customers from 40 to 900 in the first six months of a B2B SaaS product.
  • Took ownership of the product which we moved from a desktop application to cloud-based B2B SaaS. It is the third most trusted product in its domain across North America.
  • Took a feature-heavy desktop application and revamped the entire product into a lightweight and likable SaaS product that still met the business needs.
  • Designed the end-to-end CX for multiple diverse segments of customers, e.g., age range between 24-65+ and customers with on-site and mobile services.
  • Led the initiative to give a completely new direction to the product, which we monitored using customer data and product analytics.

Product Manager, Business Analyst, and Product Owner

2015 - 2018
Arbisoft
  • Launched successful B2B and B2C products for Arbisoft, Pakistan's top offshore web and data engineering service. One of the products saw 40 million downloads in two years.
  • Led the product to secure $10 million Series B funding.
  • Collaborated with stakeholders and ensured transparency in the entire development lifecycle while directing a 20-people cross-functional solid team.
  • Ensured a free flow of internal and external feedback regarding the product and incorporated the feedback while focusing on the metrics.
  • Removed redundancies proactively and mitigated risks to ensure a seamless delivery of value.
  • Contributed to data engineering, data warehousing, and master data management products as a business analyst and product manager.

Lead Quality Assurance Engineer and Scrum Master

2014 - 2015
Kualitatem
  • Served as a software testing consultant for retail, healthcare, and eCommerce clients, including a multi-billion-dollar retail group.
  • Led a team of 10-25 testers, mentored team members, and delivered five testing projects.
  • Advised the clients on selecting the right tools and processes to ensure software quality.
  • Coached clients with implementing industry standards (ISO, HIPAA, ISMS) and conducted internal audits.

Senior Software Configuration Management Engineer

2007 - 2013
CureMD
  • Ensured successful deployments of a .NET-based web application.
  • Implemented Jira and Agile development methodology (Scrum).
  • Transitioned the application from .NET 2 to .NET 4.
  • Provided the customers with both high-level and low-level support.

Healthcare Providers Information Consolidation Product

As an Arbisoft business analyst, I led the requirement gathering and analysis phase by understanding the complex problems and interviewing the end customers.

The client provides healthcare software services to providers, practice, and the public. One of the products is focused on consolidating providers' information across multiple data sources and predicting availability and scheduling information.

Healthcare Data Exchange Solutions

As an Arbisoft business analyst, I understood the complex data pipelining and analysis system to gather requirements for a product's implementation and regular iterations.

The client provides health information exchange services among healthcare providers, public healthcare authorities, and third-party vendors and auditors. Services included defining data interfaces, data pipelines, warehouses, and master data management.

Micro Bank and Money Transfer Mobile Application

https://easypaisa.com.pk

As an independent product consultant, I led the user experience overhauling effort for money transfer via a mobile application that saw the number of weekly returning customers increase by 5-fold, the metric at that time.

The application is the most widely used Pakistani mobile wallet, mobile payments, and branchless banking solution. The application offers seamless registration, onboarding, and a thoughtful user experience design, ensuring customer success.

EHR and Practice Management System

As a product owner in Navetor, I took ownership of a desktop application and transformed it into a B2B SaaS product that the customers loved as the subscriptions grew from 40 to 900 in the first six months.

The product itself is a comprehensive EHR and practice management system for veterinary practices across North America. The product offers seamless selections of different modules in any combination for its customers to use and integrations with third-party systems.

Price Comparison and Booking Application - Travel

Led the price accuracy leg of the product which compares hundreds of travel websites for the price of hotels, flights, and car rentals for its two million active monthly customers.

It is an all platform (web, mobile) price comparison and booking application, and it is one of the top five applications worldwide in its category. The application lets the customers search for hotels, flights, and car rentals and compare hundreds of travel websites for the best rates and offers to book with the runtime availability option.

Food/Goods Delivery System

http://www.cheetay.pk

As an Arbisoft product manager, I led the CX design, development, and growth of Cheetay to score $10 million in Series B funding. It has web and mobile apps for over 10 million active monthly users.

Cheetay.Pk is a platform where you can order food, groceries, stationery, and medicine from its web or mobile apps. The delivery runners use another rider app to stay in the system while we also designed an elaborated back-office admin dashboard for restaurants, business owners, and the company itself.

Fintech Remittance Mobile Application

As an independent product consultant, I led the user experience, interface design, P/L strategy, and success metrics of the mobile application that saw a user rating of 4.8 after more than 10,000 downloads in the first month post-launch.

VowPay offers to send instant remittances abroad. The application provides a quick signup option and the facility to connect to a bank account or payment using a credit card for funds transfer. VowPay also offers to track the remittance the customer has sent.

Customization and Implementation of EdX

http://www.edx.org

Worked as a product manager and business analyst with a team behind a complex and customised implementation of an open-source LMS for one of the biggest business consultancies worldwide.

EdX is a massive North American open-source learning management system and course provider. The client who consults top businesses worldwide wanted a customized solution based on this platform to train and track the progress internally for its employees worldwide.

Technical Product Manager - Autonomous Vehicles

Released a successful dev tool for AI and robotics engineers working on next-gen autonomous vehicles technology, reduced simulation costs by 20 % in one quarter, and improved testing accuracy by 35 % over two quarters.

Cruise is the first autonomous vehicle company to be issued a commercial license to charge for public rides. I worked with the development acceleration team assigned with key metrics like cost appropriation, eng accuracy and excellence, and iteration time, which helped Cruise launch its public-facing product on time.

DAO Enablement and Decentralized Finance (DeFi) Platform (Web3)

Discovered, designed, and road mapped a DAO enablement platform, built the product development processes from scratch working with the CEO and eng team from Ethereum, and drove the underlying DeFi product to support the DAO enablement platform.

A DAO enablement platform that is incognito at the moment at Ethereum. The product's vision is set to resolve problems in core life processes by leveraging web3 technologies and decentralized financing.

Healthcare Billing Platform

Led the initiative of a comparative billing model for a remote mental healthcare platform and worked with the business and providers to outline the solution that would work in 25 different states.

SonderMind is a remote mental health provider that onboards providers across the US and matches them with patients for their needs. My role as a BA/PO was to discover and implement a complex billing model that could seamlessly work across different states, as the platform could match any provider from any location to a patient. Going across the state borders presented challenges related to provider rates and different insurance-related SOPs.

Product Manager for Real Estate Application

http://www.zameen.com

Worked with C-level executives to discover the requirements for the idea for Pakistan's largest real estate tech app and discovered, roadmapped, and launched it, leading the product and UI/UX design initiative to bring the product from zero to one.

Zameen.com is Pakistan's largest and most used online real estate platform that provides property listing, management, and leasing solutions to 5+ million active users. I was involved with the project at a very early stage and worked closely with the founding team to discover business requirements. My core responsibilities included conducting market and competitive research, road mapping, and carving out an MVP for a quick go-to-market goal.
2006 - 2010

Bachelor's Degree in Computer Engineering

Bahauddin Zakariya University - Multan, Pakistan

Tools

Jira, Atlassian Suite, Asana, Trello, Slack, Microsoft Team Foundation Server, Microsoft Visio, IBM Rational Team Concert (RTC), Office 365, Microsoft Dynamics AX, Cucumber, Apache JMeter, LoadRunner

Platforms

Mixpanel, Azure IaaS

Paradigms

Scrum, Software Testing, Azure DevOps, Agile, Agile Project Management, Agile Product Management, Requirements Analysis, Scalable Application, Key Performance Metrics, B2C, Acceptance Testing, Kanban

Industry Expertise

Education Technology (Edtech)

Other

Microsoft Teams, Clubhouse, Jira Administrator, Technology Consulting, Product Growth, B2B Product Management, Business to Consumer (B2C), Scrum Product Owner, Scrum Master, CX Strategy, Story Mapping, Storyboarding, User Flows, User Stories, Product Management, Pendo, Product Analytics, Product Vision, Customer Insights, Product Design, Product Owner, Backlog Management, Feature Backlog Prioritization, Feature Prioritization, Agile Leadership, Product Ownership, Requirements & Specifications, SaaS, User Experience (UX), Business Analysis, Business Requirements, Documentation, Functional Requirements, Technical Product Management, Product Requirements Documentation (PRD), Requirements, Metrics, Communication, User Research, User Journeys, Stakeholder Interviews, Data Flows, Process Flows, Product Roadmaps, Product Strategy, Stakeholder Management, Mobile eCommerce, Team Management, Sprint Planning, Backlog Grooming, Technical Requirements, Quality Assurance (QA), Minimum Viable Product (MVP), IT Business Analysis, Project Management, Discovery, Process Mapping, Business to Business (B2B), RDBMS, IT Security, Remote Team Leadership, Team Leadership, Customer Journeys, Mentorship, Tech Sales, Business Advisory, Healthcare IT, EdX, Salesforce, Business Process Automation, Use Cases, Fintech, Digital Payments, Mobile Payments, Cryptocurrency Wallets, Business Systems Analysis, Healthcare Product Manager, eCommerce, Coaching, Edtech Design, E-learning, Growth, Data Pipelines, Data Warehousing, Databases, Design Requirements, Miro, Implementation, API Integration, Cloud, Data Structures, Object-oriented Programming (OOP), SQL, .NET, Python, Product Delivery, Agile Coaching, Mobile Apps, Big Data, Artificial Intelligence (AI), Artificial Intelligence Product Manager, Machine Learning, Open Source, Security, WordPress, UX Design, Finance, Scaled Agile Framework (SAFe), Azure Data Factory, Redshift, Master Data Management (MDM), Web Services, APIs, System Integration, Billing Systems, Stripe, Sprint Retrospectives, Business Intelligence (BI), Strategic Planning, Feature Roadmaps

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