Jessica Chirambaguwa, Product Manager in Orangeville, ON, Canada
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Jessica Chirambaguwa

Verified Expert  in Product Management

Product Manager

Location
Orangeville, ON, Canada
Toptal Member Since
May 26, 2022

Jessica is an energetic product manager/senior BA with a solid history of achievements in digital product enhancements, including web and app UI/UX, business process standardization, strategic planning, and data governance across various systems to deliver innovative solutions for clients. Her experience includes interacting with various stakeholders, including executives, managers, developers, consultants, end users, SMEs. She has worked with teams of various sizes, spanning many time zones.

Project Highlights

Website Mega Menu
Led the front-end and back-end development to create an appealing UI and a smooth and efficient UX for a global website for 68 countries.
Property Listings Performance Dashboard
Led the design and build in Power BI of a dashboard for real estate brokers and marketers to get insights on the performance, such as interactions and engagements of their property listings.
Homepage Re-design
Led the project to re-design the homepage of a global real estate company based in 68 countries, some with multiple languages.

Expertise

Work Experience

Business Analyst | Product Owner

2022 - 2024
Berry Appleman & Leiden - Main
  • Worked closely with cross-functional teams, including developers, designers, and stakeholders, to gather and prioritize requirements as well as roadmap items.
  • Collaborated with RPA engineers and business users to develop a bot automation process for initiating H-1B visa application processes.
  • Prepared release notes and user guides/operation manual and video recordings for business users to follow when using the automation process.
  • Prepared user stories and acceptance criteria in Jira for developers.
  • Worked with UX designer to create a dashboard for business user interactions.
  • Led daily stand-up meetings between the product and engineering teams.
  • Worked with the product management director to create an annual roadmap of features to be released.

Product Owner

2020 - 2023
Freelance Clients
  • Collaborated with front-end and back-end developers to redesign the global home page and mega menus, elevating the user experience and optimizing data capture for leads across the entire website.
  • Led the UI/UX enhancements for a mobile application that provides brokers with on-the-go summaries of their portfolio's performance.
  • Implemented a dashboard for real estate brokers and marketers to get insights on the performance, such as interactions and engagements of their property listings with Power BI developers.

Product Owner

2022 - 2022
Wash - Software Development Group
  • Worked on a data warehouse project and managed one of the client's products, owning the product backlog and prioritizing its features.
  • Reviewed the product/process flows and translated these flows onto detailed user stories in Jira and made sure the developer's team could understand them.
  • Completed the data mapping required to extract data from several databases through integration to a lease accounting tool.

Senior Business Solutions Specialist

2019 - 2021
Citco
  • Facilitated meetings with clients, business users, and IT team members to understand operational challenges and recommend solutions that drive efficiencies and best practices within their day-to-day operations.
  • Ensured with the development team that business requirements were translated into technical documentation that was cohesive, complete, reusable, and testable.
  • Led a diverse range of stakeholders, communicating effectively by adapting style and technique to a diverse audience.

Website Mega Menu

Led the front-end and back-end development to create an appealing UI and a smooth and efficient UX for a global website for 68 countries.

Collaborated with IT developers and designers to ensure and develop a smooth UX. Ensuring that Google Analytics, marketing leads, and consent data are tracked correctly and stored safely and compliant.

Property Listings Performance Dashboard

Led the design and build in Power BI of a dashboard for real estate brokers and marketers to get insights on the performance, such as interactions and engagements of their property listings.

Designed a dashboard to help ease the burden of compiling complicated listings performance reports. It provided our marketing team and brokers an easy to understand view of how their listings perform in real-time.

Investor Reporting

Led the design and development of assorted financial reports for investor clients.

Using data stored in the company's Yardi ERP system, I managed the requirements gathering and documentation for developing investor reports.

This included understanding investment accounting and performance reporting cycles, operational processes, and workflows.

Homepage Re-design

Re-design of the homepage of a global site scheduled to be launched for the Christmas holidays.

I was the lead business analyst and product owner for the homepage re-design project for Colliers.com. I collaborated with external vendors, regional content authors, and engineering teams. The new homepage will be launched in Canada at the end of November.

Homepage Re-design

Led the project to re-design the homepage of a global real estate company based in 68 countries, some with multiple languages.

I served as a lead business analyst and project manager. In this project, I collaborated closely with an external vendor to enhance the global.com website by introducing new functionality, personalized components, and a refreshed user experience. Also, I led scrums and facilitated stakeholder updates.
2016 - 2020

Bachelor's Degree in Business Administration

Yorkville University - Fredericton, New Brunswick, Canada

JANUARY 2014 - PRESENT

Project Management

Sheridan College

Tools

Jira, Confluence, Zoom, Visio, Office 365, Yardi, Slack

Platforms

SharePoint

Paradigms

Agile Product Management, Requirements Analysis, B2C, Azure DevOps

Industry Expertise

Nonprofits

Other

Business Administration, Business Communication, User Requirements, User Stories, UX Process, Stakeholder Management, Feature Backlog Prioritization, Writing & Editing, English, Executive Presentations, Requirements, Diagrams, Process Mapping, Project Planning, Roadmaps, Microsoft Office, Business Law, Project Management, Business Analysis, IT Projects, Agile Sprints, Process Flows, IT Business Analysis, Documentation, Business Requirements, Stakeholder Engagement, BRD, Product Owner, Backlog Grooming, Websites, Business Process Analysis, Process Development, Product Management, User Interviews, User Interface (UI), User Experience (UX), Feature Roadmaps, Sprint Retrospectives, Sprint Planning, Technical Requirements, Software as a Service (SaaS), Product Requirements Documentation (PRD), Discovery Workshops, Product Roadmaps, Copyright, Process Improvement, Miro, Minimum Viable Product (MVP), Product Delivery, Product Ownership, Digital Product Management, Dashboard Design, Teams, Google Drive, User Acceptance Testing (UAT), Test Scripting, Wireframing, Data Analytics, Requirements, Financial Reporting, Backlog Management, Amazon Web Services (AWS), Redshift, Data Warehouse Design, Acceptance Criteria, Relational Data Mapping, Marketing Technology (MarTech), Process Automation, Robotic Process Automation (RPA), Dashboard Development

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