Jon Gatrell
Verified Expert in Product Management
Product Manager
Jon spent over 20 years helping global technology companies grow their revenues, product portfolios, and teams. He has built compliant and secure solutions for trading supply chain transactions, supporting global payments, and serving customers in over 100 countries. With over 10 years as a consultant and trainer, Jon worked with global brands like Adobe, Microsoft, Tata Communications, and IBM to drive changes in process and culture to achieve business results.
Project Highlights
Expertise
Work Experience
Chief Product Officer and Chief Operations Officer
Loren Data
- Delivered a reduction in infrastructure costs of 20%+ with a new user interface deployed on Azure.
- Established new packaging and pricing for the existing portfolio, which increased the win rate for new customers and drove a 34% revenue increase in 2021.
- Delivered self-service onboarding capabilities, which reduced implementation timelines by around 12 days.
- Established a customer success role resulting in increased revenue of over 40% and increased NPS by 16% for the customer segment served by the success team.
Instructor
Pragmatic Institute
- Partnered with IBM AI solution team to roll out a global transformation to establish common methods and measures for over 300 team members.
- Increased the revenue by more than 15% by rearchitecting and repackaging the courseware throughout the portfolio.
- Managed a customer interview and win-loss initiative, which ultimately realigned all corporate messages based on the feedback from the market.
- Served as the first instructor responsible for consulting and teaching the whole portfolio and maintained an NPS, which placed me in the top three instructors throughout my tenure.
VP Product Management
Stonebranch
- Managed end of life initiative of a legacy iSeries product and migration to other platform offerings resulting in over 80% retention of customers and nearly 90% of existing revenues.
- Launched the first cloud-based solution for a managed file transfer solution, exceeded the business plan in both users and revenue expectations in the first 90 days, and broke even on development costs in less than nine months.
- Established and built formal agile and product management processes and developed formal product management discipline.
VP Product Strategy and Marketing
Inovis (OpenText)
- Managed the consolidation of over 200 APIs and 14 internal systems due to acquisitions and reduced infrastructure, software licenses, and support resources by $3,000,000 annually.
- Oversaw the consolidation of multiple legacy applications and hosted solutions into a single platform resulting in a 30% reduction in infrastructure costs.
- Awarded the Chairman's Award for Innovation and named to the President's Circle two times for excellence in product management.
Project History
Customer and Product Rationalization Initiative
https://www.pragmaticinstitute.com/resources/articles/product/analyze-this/Increased revenue by $1.3 million on an annual basis for an unprofitable customer segment and achieved levels of profit for the segment, which was accretive to the overall business.
ProductStart
https://productstart.ioCollaborated with a team to take a product from ideation to beta in under nine months.
Market Research Services
Established a market research offering that represents around 20% of the business revenues since launch.
Education
Coursework in Geography
Eastern Michigan University - Ypsilanti, MI, USA
Bachelor's Degree in Political Science
Eastern Michigan University - Ypsilanti, MI, USA
Certifications
Salesforce Customer 360
Salesforce
High Velocity Sales
Salesforce
Salesforce Cloud Basics
Salesforce
Pragmatic Marketing Level VII
Pragmatic Institute
The Business of Data Science
The Data Incubator, Pragmatic Institute
Scaled Agile Framework (SAFe)
Scaled Agile
Skills
Tools
Balsamiq, Jira, Microsoft Dynamics CRM, Balsamiq Mockups, GIS
Paradigms
Pragmatic Marketing, Azure DevOps, HIPAA Compliance, Agile, Scrum, Agile Product Management, Requirements Analysis, Data-driven Design, DevOps, B2C, Digital Marketing Best Practices, Data Science, Agile Project Management
Other
Agile Sprints, CRM APIs, SOC 2, User Onboarding, Project Scoping, Product Roadmaps, Pricing, Product Launch, User Requirements, Business Cases, Market Discovery, User Personas, Buyer Personas, Product Management, Training Content, Product Marketing, Requirements, Market Research, Product Positioning, Roadmaps, Product Strategy, Feature Prioritization, Backlog Management, Data Analysis, Customer Segmentation, B2B Product Management, Workshops, Discovery Workshops, Workshop Facilitation, Sales Enablement, Market Strategy and Research Product Manager, Customer Satisfaction, Cross-functional Collaboration, Cross-cultural Management, Cross-functional Team Leadership, Stakeholder Management, Stakeholder Engagement, Stakeholder Interviews, User Interviews, Design Validation, Minimum Viable Product (MVP), Knowledge Sharing, Localization, Growth Marketing Product Manager, Portfolio Management, Product Portfolio Manager, Mockups, SaaS Product Management, SaaS, Go-to-market Plans, Go-to-market Strategy, Multi-channel, Digital Transformation, Change Leadership, Transformational Leadership, APIs, Software as a Service (SaaS), Estimation & Planning, Customer Relationship Management (CRM), Financial Systems, Technical Product Management, People Management, Chief Product Officer (CPO), Strategic Planning, Leadership, Technology, Program Management, Waterfall Methodology, Marketing Strategy, User Research, Launch Strategy, Market Fit, eCommerce, Workflow, Head of Product, Product Ownership, Customer Insights, Product Discovery, Data Analytics, Product Owner, Product Vision, Business Strategy, Continuous Discovery, Product Coach, Product Leadership, Product Research, Product Strategy Consultant, Scaled Agile Framework (SAFe), Security Audits, Data Visualization, UX Design, UI Design, Solution Design, Freshdesk, Amazon Web Services (AWS), Marketing Automation, CRM Design, Fintech, COO, Chief Operations Officer (COO), Rebranding, Big Data, Product Design, Direct to Consumer (D2C), Balance Scorecards, Supply Chain, Customer Success, Development, Marketing, Agile Data Science, Salesforce, Salesforce Sales Cloud, Salesforce Service Cloud, International Affairs, Geographic Information Systems, HubSpot CRM, Dynamics CRM 365, Organizational Design
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