Jon is available for hire
Hire JonJon Gatrell
Verified Expert in Product Management
Product Manager
Location
Tilaran, Guanacaste Province, Costa Rica
Toptal Member Since
May 9, 2022
Jon spent over 20 years helping global technology companies grow their revenues, product portfolios, and teams. He has built compliant and secure solutions for trading supply chain transactions, supporting global payments, and serving customers in over 100 countries. With over 10 years as a consultant and trainer, Jon worked with global brands like Adobe, Microsoft, Tata Communications, and IBM to drive changes in process and culture to achieve business results.
Product ManagementB2B Product ManagementStakeholder ManagementStakeholder EngagementData AnalyticsMarket Strategy and Research Product ManagerSaaS Product ManagementSaaSSoftware as a Service (SaaS)Product CoachMinimum Viable Product (MVP)Product Portfolio ManagerHead of ProductProduct OwnerProduct Strategy Consultant
Project Highlights
Customer and Product Rationalization Initiative
Increased revenue by $1.3 million on an annual basis for an unprofitable customer segment and achieved levels of profit for the segment, which was accretive to the overall business.
ProductStart
Collaborated with a team to take a product from ideation to beta in under nine months.
Market Research Services
Established a market research offering that represents around 20% of the business revenues since launch.
Expertise
Work Experience
Chief Product Officer and Chief Operations Officer
2020 - 2021
Loren Data
- Delivered a reduction in infrastructure costs of 20%+ with a new user interface deployed on Azure.
- Established new packaging and pricing for the existing portfolio, which increased the win rate for new customers and drove a 34% revenue increase in 2021.
- Delivered self-service onboarding capabilities, which reduced implementation timelines by around 12 days.
- Established a customer success role resulting in increased revenue of over 40% and increased NPS by 16% for the customer segment served by the success team.
Instructor
2010 - 2020
Pragmatic Institute
- Partnered with IBM AI solution team to roll out a global transformation to establish common methods and measures for over 300 team members.
- Increased the revenue by more than 15% by rearchitecting and repackaging the courseware throughout the portfolio.
- Managed a customer interview and win-loss initiative, which ultimately realigned all corporate messages based on the feedback from the market.
- Served as the first instructor responsible for consulting and teaching the whole portfolio and maintained an NPS, which placed me in the top three instructors throughout my tenure.
VP Product Management
2009 - 2010
Stonebranch
- Managed end of life initiative of a legacy iSeries product and migration to other platform offerings resulting in over 80% retention of customers and nearly 90% of existing revenues.
- Launched the first cloud-based solution for a managed file transfer solution, exceeded the business plan in both users and revenue expectations in the first 90 days, and broke even on development costs in less than nine months.
- Established and built formal agile and product management processes and developed formal product management discipline.
VP Product Strategy and Marketing
1999 - 2009
Inovis (OpenText)
- Managed the consolidation of over 200 APIs and 14 internal systems due to acquisitions and reduced infrastructure, software licenses, and support resources by $3,000,000 annually.
- Oversaw the consolidation of multiple legacy applications and hosted solutions into a single platform resulting in a 30% reduction in infrastructure costs.
- Awarded the Chairman's Award for Innovation and named to the President's Circle two times for excellence in product management.
Project History
Customer and Product Rationalization Initiative
https://www.pragmaticinstitute.com/resources/articles/product/analyze-this/Increased revenue by $1.3 million on an annual basis for an unprofitable customer segment and achieved levels of profit for the segment, which was accretive to the overall business.
While managing cloud products with over $32 million in revenue and 10,000+ customers, I identified a segment of unprofitable customers. The project centered on data analysis and customer interviews and developed an annual pre-pay plan to migrate the customers in collaboration with the finance team. I was responsible for all customer communications, system changes, and compliance requirements to migrate the customers.
ProductStart
https://productstart.ioCollaborated with a team to take a product from ideation to beta in under nine months.
Acted as an investor and the product lead at ProductStart.io. The solution provides consistent processes, artifacts, and skills development for individuals and teams to effectively communicate with stakeholders and partners across the business.
Market Research Services
Established a market research offering that represents around 20% of the business revenues since launch.
Market-Driven Business is a consultancy and training organization that provides workshops and custom services to bridge the gap between traditional training and implementation to make training investments stick.
Education
1994 - 1996
Coursework in Geography
Eastern Michigan University - Ypsilanti, MI, USA
1990 - 1994
Bachelor's Degree in Political Science
Eastern Michigan University - Ypsilanti, MI, USA
Certifications
DECEMBER 2021 - PRESENT
Salesforce Customer 360
Salesforce
JANUARY 2021 - PRESENT
High Velocity Sales
Salesforce
JANUARY 2021 - PRESENT
Salesforce Cloud Basics
Salesforce
JUNE 2020 - PRESENT
Pragmatic Marketing Level VII
Pragmatic Institute
NOVEMBER 2019 - PRESENT
The Business of Data Science
The Data Incubator, Pragmatic Institute
FEBRUARY 2019 - FEBRUARY 2020
Scaled Agile Framework (SAFe)
Scaled Agile
Collaboration That Works
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