Laurie Harvey, Product Manager in Port St. Lucie, FL, United States
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Laurie Harvey

Verified Expert  in Product Management

Growth Product Manager

Location
Port St. Lucie, FL, United States
Toptal Member Since
October 26, 2018

Laurie is a skilled manager who drives unprecedented results. Starting from the ground up, she's a strong leader and leverages her ability to inspire results, focusing on prioritizing high-impact efforts. She has led both marketing and product management during her extensive career. Laurie has delivered B2B and B2C offerings for startups and enterprises, exceeding customer expectations, solving their most pressing challenges, and fulfilling new market opportunities.

Project Highlights

Ramp Revenues From $3 Million to $25 Million in 18 Months
Led the project for cloud-based analytics solving critical problems for service providers covering 18 million users.
Contract Management
Reduced costs of goods by over 50%.
Cyber Security Sales Enablement Playbook
Designed and published a 66-page Cyber Security Sales Playbook for service providers—$1 billion sales funnel.

Expertise

Work Experience

Senior Director of Product Management

2021 - PRESENT
Presidio
  • Doubled the average client value (ACV) by introducing three-tier pricing and flex services.
  • Elevated the cybersecurity brand with the introduction of Presidio MDR, a managed detection and response cybersecurity solution to detect and isolate cyber threats within minutes of detection.
  • Improved investment decision-making by introducing product management methodologies and data-driven analysis of potential new offerings.
  • Established new sales enablement tools and processes for the practices and portfolio teams, driving cross-functional offerings to meet market needs.

Head of Product Growth

1999 - PRESENT
Above Voice
  • Established Florida business operations for the InteliGlas Smart Building platform leveraging artificial intelligence to automate operations in office buildings, schools, and labs, working with commercial real estate, schools, and medical labs.
  • Developed ROI modeling demonstrating how building owners can reduce their electrical costs by 30-45%, increase their net operating income and property valuations by millions. Developed climate offset models showing savings in relatable references.
  • Introduced CleanAir by InteliGlas(TM) to support the return of employees to their offices post COVID-19.
  • Integrated sensors for detection of occupancy, water, ballistics, and clean air technologies to monitor the overall building climate and reduce costs.

Senior Director Product Management, Calix Cloud

2016 - 2018
Calix
  • Created over $25 million in new business while slashing costs and improving gross margins by over 30% to exceed 85% supporting over 18 million subscribers.
  • Led a team of six people, including project managers, product managers, and solution architects. I launched two new Calix Cloud offers for network intelligence and analytics, including network-based systems and mobile applications.
  • Coordinated with 24x7 engineering leveraging local and offshore resources.
  • Managed stakeholder interactions, project managing to ensure smooth onboarding and revenue recognition processes.
  • Created customer pricing incentives to move from legacy to new SaaS platforms.
  • Created ROI models to demonstrate value to customers—tied with customer success to monitor and adjust programs to achieve the desired ROI.

Director, Product Management, Communications Service Providers

2011 - 2015
Symantec Corporation
  • Managed a 3-year $1B plan for three security platforms—Next-Generation Network Protection (NGNP), mobile security, and MDM/MAM solving network threat challenges including identity, fraud, spam, compound threats, traffic analytics, parental controls.
  • Managed a global matrixed organization of key stakeholders across marketing and engineering to launch the $1 billion plan.
  • Served as a thought leader for security in a network functions virtualization (NFV) architecture.
  • Distinguished as Symantec Top Talent in 2015, recognizing my cross-functional leadership skills.
  • Created Symantec Sealed (Partner) Program for MDM/MAM–signing over 40 partners in six months.

Account Executive

2010 - 2011
Aegis Mobility
  • Led marketing and sales activities for Aegis Mobility, working with insurance companies, regulatory bodies, and partner manufacturers.
  • Deployed a mobile endpoint distracted driving software and fleet management interfaces to mitigate liability and risk.
  • Managed the project evaluations with regulatory bodies with mobile apps for distracted driving.
  • Worked with insurance company customers who wanted to reduce their enterprise customer risks.

Director, Business Development, Convergent Communications

2007 - 2010
CGI Group
  • Wrote and implemented the business plan for Unified Communications addressing telecom service providers as a sales channel for enterprise customers.
  • Implemented an OSS/BSS infrastructure for software as a service (SaaS).
  • Pioneered the testing center of excellence practice.
  • Managed customer projects in test automation.
  • Managed the projects for mobile, IP, and UC telecom services at Sprint, AT&T, and CenturyLink.

Vice President Business Development – Americas

2005 - 2007
Aepona
  • Ran national sales and marketing for Appium AB, exceeding partnering and revenue goals until they were acquired by Aepona.
  • Managed a team of project managers, product managers, solution architects, and sales personnel to implement large service provider contracts.
  • Established new partner programs for channel programs and sales.

Senior Director Marketing

2001 - 2003
Leapstone Systems (acquired by Motorola)
  • Delivered marketing support for over $20 million in revenues in the first 18 months for this startup.
  • Reduced costs and improved margins by renegotiating contracts to less than 50% of the original costs.
  • Branded the company (originally Comstellar Networks).
  • Created pricing generating $18 million in revenues.
  • Managed partnerships, media, and events, coordinating channel programs, analysts and media sessions, and all of the sales enablement programs.
  • Created an industry-leading mobile application provisioning system working as the leader of a multi-vendor strategy for secure application delivery for the telecom companies, working with Sun Microsystems, Appium, and Leapstone.
  • Created and published the telecom services delivery system (TSDS) strategy for mobile applications working with Sun Microsystems on the Java 2 Mobile Edition platform, together with Appium and Leapstone.

Director of Product Line Management

1999 - 2001
Nortel Networks
  • Created a 3-year service provider funnel of $700 million, leading a team of 160 people to create Nortel’s first carrier-grade applications platform program based on SOA and web 2.0 (SaaS infrastructure).
  • Managed directly project management, product management, and product marketing for the Managed Application Services Platform.
  • Led the acquisition of Epicon for $300 million in June 2000 to incorporate a key remote delivery technology.
  • Awarded Nortel Top Talent in 2001, in recognition for developing a significant business opportunity and completing a strategic acquisition in record time.

Ramp Revenues From $3 Million to $25 Million in 18 Months

Led the project for cloud-based analytics solving critical problems for service providers covering 18 million users.

When measuring the success of any business, the two key performance indicators that drive me are revenues and gross margins. In this case, I implemented a series of tactics to drive results:
- Streamlined/consolidated the suite of products to simplify the services.
- Focused on differentiable value (DV) to drive competitiveness.
- Created role-based product/service offerings to target specific problems/needs and shorten the sales cycle.
- Changed the business model and pricing, demonstrating the differential value to customers with very strong ROI models.
- Re-architected the cloud platforms (adopting clustering) to reduce the number of VMs/servers.
- Implemented full multi-tenancy and multi-layered security.

Achieved revenue goals of taking a $3 million business and turning it into a $25 million business. I took gross margins from under 65% to over 85% (on track to go to 92% by the end of 2018).

Contract Management

Reduced costs of goods by over 50%.

I negotiated and re-negotiated contracts in support of reduced costs, better SLAs, and protection of intellectual rights for both inbound and outbound contracts. I am accomplished in working with lawyers on protecting the business terms required for a successful business relationship.

Cyber Security Sales Enablement Playbook

Designed and published a 66-page Cyber Security Sales Playbook for service providers—$1 billion sales funnel.

As the product manager, I organized the global marketing teams to structure both enterprise and consumer cybersecurity products into sell-to, sell-through, and sell with business models to drive new sales opportunities with communications service providers.

Healthcare Engineering Manager

Led the development of the second major mobile application for a major healthcare company with over 79 million members.

Oversaw seven scrum teams using the SAFe methodology to deliver 4-week releases. Managed a successful major client beta program of the newest release of their mobile application, which was being released to this client's 100,000 members. Worked with product management and product owners to prioritize key customer priorities.

Product Management Author/Editor

https://www.toptal.com/product-managers/product-management/software-pricing-strategy-and-architecture

Published a suite of articles pertaining to product management.

Worked with Toptal editing to publish a series of articles pertaining to product management.
1982 - 1986

Bachelor's Degree Equivalent in Business Administration

McGill University - Montreal, Quebec, Canada

MARCH 2020 - PRESENT

Certified Partner Integrator - InteliGlas Smart Building Technology

InteliGlas Corporation

NOVEMBER 2016 - PRESENT

SPIN (R) Sales Training

Huthwaite International

Tools

Jira, Trello, Atlassian, HubSpot, Confluence, HubSpot COS, Salesforce Marketing Cloud, Slack, Zoom

Platforms

Azure, Enterprise Resource Planning (ERP), Marketo

Paradigms

B2B2C, Network Function Virtualization (NFV), Software-defined Networking (SDN), Agile, Pragmatic Marketing, Agile Product Management, Agile Workflow, Kanban, Agile Project Management, Business to Business to Consumer (B2B2C), API Architecture, Web Architecture, Application Architecture

Industry Expertise

Telecom Equipment & Solutions, Healthcare, Telecommunications, Sales & Marketing, Computer Security, Real Estate

Other

B2B Lead Generation, Brand Marketing, Content Strategy, Marketing Plans, Pricing Strategy, Sales Pitches, Social Media Content, Branding, Content Marketing, Email Marketing, Pitch Decks, Promotion, Sales, Web Content, Customer Acquisition, Business Development, Growth, Growth Marketing, Growth Marketing Product Manager, Growth Strategy, Launch Strategy, New Product Development, New Products, New Products & Services, Product Growth, Product Launch, SaaS, Enterprise SaaS, SaaS Product Management, SaaS Product Marketing, Market Strategy and Research Product Manager, Startups, Startup Growth Strategy Development, User Conversion, Website Conversion, Digital Marketing, Product Analytics, Management, P&L Management, Strategy, Portfolio Management, Solution Portfolio Management, Agile Marketing, IT Security, Endpoint Security, Planning, Sales Growth, Channel Strategy, B2B Partnerships, Partnership Strategies, Strategic Partnerships, Partner Management, Partnership Analysis, Channel Management, Price Analysis, Pricing Software, Dynamic Pricing, Competitor Analysis & Profiling, Pitch Preparation, Pitch Deck Consultant, White Papers, Writing & Editing, Product Coach, Business Strategy, Business to Business (B2B), Product Leadership, Change Leadership, Team Mentoring, Mentorship & Coaching, Feature Planning, Feature Prioritization, Feature Roadmaps, Minimum Viable Product (MVP), Competitive Strategy, Chief Product Officer (CPO), Product Consultant, SaaS Design, Building Management Systems (BMS), Identity, Social, Websites, Organic SEO, Content Creation, Direct Marketing, Referrals, B2B, Funnel Marketing, Marketing Programs, Sales Funnel, Campaign Management, Content Management, Media, Cloud, Monetization, Monetization Models, B2B Product Management, Early-stage Startups, User Experience (UX), Business Systems Analysis, Healthcare Product Manager, IT Business Analysis, Customer Relationship Management (CRM), Dashboards, Web Applications, Managed Services, Managed Service Providers (MSP), Target Market Strategy, API Management, ROI, Microsoft Office, Mentorship, Partnerships, Cybersecurity, Mergers & Acquisitions (M&A), Sales Enablement, Contract Negotiation, Analytics, Security, Cloud Services, Margin Optimization, Negotiation, Pricing Models, Customer Success, Strategy Planning, Product Planning, Marketing Strategy, Marketing, Technology Strategy & Architecture, Strategic Planning & Execution, Product Strategy, Product Marketing, Product Lifecycle Management (PLM), Project Portfolio Management (PPM), Product Management, Software as a Service (SaaS), Software Development Lifecycle (SDLC), Access Control, Profit & Loss (P&L), Single Sign-on (SSO), Authentication, Networks, Team Leadership, Leadership, Pricing, Microsoft PowerPoint, Microsoft, Microsoft Excel, Salesforce, Freelancing, Enterprise, Business Analysis, Feature Backlog Prioritization, Product Roadmaps, Go-to-market Plans, User Research, Business Models, Product Design, Product Frameworks, Innovation, Product Ownership, Product Owner, Waterfall Delivery, Product Delivery, Requirements, Product Discovery, Interim CPO, Software Project Management, Digital Project Management, Scaled Agile Framework (SAFe), Mobile/Web Project Management, Product Portfolio Manager, Waterfall Methodology, IoT Protocols, Google SEO, SD-WAN, Test Automation, Data Analytics, Machine Learning, GDPR, Internet of Things (IoT), Mobile Apps, Mobile UX, Mobile Data, Mobile, Android, Professional Scrum Product Owner (PSPO), Teams, BlueJeans, Artificial Intelligence (AI), Building Operations, Fintech, Philanthropy, Request for Proposal (RFP)

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