Marko Dakic
Verified Expert in Product Management
Product Manager
Belgrade, Serbia
Toptal member since July 22, 2019
Marko has over five years of product management experience working for both Fortune 500 companies and startups. He is a data-driven strategic thinker with solid client empathy, especially those searching for a great user experience. He's worked with remote teams building fintech and workforce management products during his tenure. Freelancing allows him to work on unique projects from all around the world.
Project Highlights
Expertise
- Agile
- Business Analysis
- Financial Markets
- Fintech
- Product Management
- SaaS
- Tableau
- Workforce Management (WFM)
Work Experience
Product Manager
Forbes Media - Q.ai - Main
- Collaborated closely with the company founder/CEO to shape the strategy for an award-winning AI-powered wealth management app.
- Crafted a new product vision and strategy in collaboration with design and engineering teams, securing stakeholder approval.
- Led user research and partnered with a UX designer to enhance the user experience, resulting in a remarkable increase in the NPS score from -30 to 4.
- Assisted the engineering team in enhancing their processes, doubling delivery speed, improving transparency, and reducing stress levels.
- Worked, as part of the product team, on the user onboarding experience that contributed to monthly double-digit growth of the user base during 12 months.
Product Manager
HTEC Group
- Worked closely with the executive team to define the MVP, funding flows, and KYC process.
- Collaborated with the UX team on mobile app design, from signup/login design to major feature flows.
- Contributed to the app integration with different liquidity providers while working with the development team.
- Worked with the compliance team to define the KYC flows while evaluating and integrating with KYC vendors.
- Worked on product design for fintech app in loan underwriting using machine learning.
Product Owner
Humanity
- Launched an auto-scheduling feature as a part of a large SaaS platform.
- Researched the competition and analyzed enterprise customer needs through interviews.
- Coordinated the creation and execution of the go-to-market strategy.
- Defined the feature specs and coordinated the UX design process.
- Established the metrics-tracking plan and made data-driven decisions.
Freelance Product Manager
Diool
- Established the initial product roadmap for mobile payment.
- Worked closely with the design team on the initial mobile app UX.
- Collaborated with the CEO in defining the business model and pricing.
- Researched global and African payment apps.
- Defined features for the MVP.
- Established the business-specific market place.
- Defined payment platform interactions with banks and payment card providers.
Senior Product Analyst
FIS (formerly Sungard)
- Worked as a member of large remote team.
- Specified feature requirements.
- Wrote automated tests.
- Acted as a scrum master.
- Planned the product road map with the product director.
Co-founder
Glooky
- Founded a startup with three friends.
- Defined the MVP and roadmap.
- Pitched to investors on startup events.
- Defined the marketing strategy.
- Worked on the UX design.
FX Trader
Banca Intesa
- Traded FX spots and forwards.
- Managed the bank's FX and local currency liquidity.
- Traded on a local money market.
- Conducted market research.
- Increased swap trading volume from USD $5 million per day to $80 million per day.
Project History
Humanity | Auto-fill Schedule Feature
http://www.humanity.comLed the feature development, design, and launch from private beta to a live release.
It was critical to understand how different users assign their workforce and what are their business specifics. The biggest challenges were understanding and aligning these specific flows into unique UX. Interviewing clients and quickly delivering based on their input allowed me to overcome these challenges and provide a product that gives excellent value to my customers.
Diool | Payment Solution
Led product development in the early stages from the business model to UX design.
Significant challenges included building a UX that makes monetary transactions simple without compromising users' security. In the end, we were able to develop a unique business model based on merchant network competing for customer flow.
FIS Derivatives Utility | End-of-day Processing Feature
Worked as a member of a large remote team in the development of an end-of-day processing solution for major global banks.
Understanding the flows and messaging of different exchanges and CCPs and combining them into a single easy-to-use solution was a significant challenge. Working tightly with several SMEs, allowed the team to overcome these issues and deliver a critical feature.
Education
Bachelor's Degree in Organizational Sciences
Belgrade University - Belgrade, Serbia
Skills
Tools
Bloomberg, Tableau, Jira, Slack
Paradigms
Agile Product Management, Agile Workflow, Scrum, Agile, Agile Project Management, Requirements Analysis
Industry Expertise
Financial Services, Financial Markets
Platforms
Blockchain
Other
Startups, Feature Prioritization, SaaS, Trading, Fintech, Workforce Management (WFM), Product Management, Business Analysis, Requirements, Product Strategy, Product Roadmaps, Go-to-market Plans, User Research, Business Models, Product Marketing, Product Frameworks, Innovation, Product Ownership, Product Discovery, Product Delivery, Software as a Service (SaaS), Product Owner, Finance, Mobile Payments, Digital Payments, SaaS Product Management, Feature Roadmaps, Remote Work, Minimum Viable Product (MVP), Product Design, Mobile Apps, Feature Backlog Prioritization, Crypto, User Experience (UX), Cryptocurrency, Stakeholder Interviews, User Stories, Lean Startups, Communication, Competitive Analysis
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