Marko Dakic, Product Manager in Belgrade, Serbia
Marko is available for hire
Hire Marko

Marko Dakic

Verified Expert  in Product Management

Product Manager

Location
Belgrade, Serbia
Toptal Member Since
July 22, 2019

Marko has over five years of product management experience working for both Fortune 500 companies and startups. He is a data-driven strategic thinker with solid client empathy, especially those searching for a great user experience. He's worked with remote teams building fintech and workforce management products during his tenure. Freelancing allows him to work on unique projects from all around the world.

Project Highlights

Humanity | Auto-fill Schedule Feature
Led the feature development, design, and launch from private beta to a live release.
Diool | Payment Solution
Led product development in the early stages from the business model to UX design.
FIS Derivatives Utility | End-of-day Processing Feature
Worked as a member of a large remote team in the development of an end-of-day processing solution for major global banks.

Expertise

Work Experience

Product Manager

2021 - 2023
Forbes Media - Q.ai - Main
  • Collaborated closely with the company founder/CEO to shape the strategy for an award-winning AI-powered wealth management app.
  • Crafted a new product vision and strategy in collaboration with design and engineering teams, securing stakeholder approval.
  • Led user research and partnered with a UX designer to enhance the user experience, resulting in a remarkable increase in the NPS score from -30 to 4.
  • Assisted the engineering team in enhancing their processes, doubling delivery speed, improving transparency, and reducing stress levels.
  • Worked, as part of the product team, on the user onboarding experience that contributed to monthly double-digit growth of the user base during 12 months.

Product Manager

2020 - 2021
HTEC Group
  • Worked closely with the executive team to define the MVP, funding flows, and KYC process.
  • Collaborated with the UX team on mobile app design, from signup/login design to major feature flows.
  • Contributed to the app integration with different liquidity providers while working with the development team.
  • Worked with the compliance team to define the KYC flows while evaluating and integrating with KYC vendors.
  • Worked on product design for fintech app in loan underwriting using machine learning.

Product Owner

2018 - 2020
Humanity
  • Launched an auto-scheduling feature as a part of a large SaaS platform.
  • Researched the competition and analyzed enterprise customer needs through interviews.
  • Coordinated the creation and execution of the go-to-market strategy.
  • Defined the feature specs and coordinated the UX design process.
  • Established the metrics-tracking plan and made data-driven decisions.

Freelance Product Manager

2018 - 2019
Diool
  • Established the initial product roadmap for mobile payment.
  • Worked closely with the design team on the initial mobile app UX.
  • Collaborated with the CEO in defining the business model and pricing.
  • Researched global and African payment apps.
  • Defined features for the MVP.
  • Established the business-specific market place.
  • Defined payment platform interactions with banks and payment card providers.

Senior Product Analyst

2013 - 2018
FIS (formerly Sungard)
  • Worked as a member of large remote team.
  • Specified feature requirements.
  • Wrote automated tests.
  • Acted as a scrum master.
  • Planned the product road map with the product director.

Co-founder

2014 - 2014
Glooky
  • Founded a startup with three friends.
  • Defined the MVP and roadmap.
  • Pitched to investors on startup events.
  • Defined the marketing strategy.
  • Worked on the UX design.

FX Trader

2010 - 2013
Banca Intesa
  • Traded FX spots and forwards.
  • Managed the bank's FX and local currency liquidity.
  • Traded on a local money market.
  • Conducted market research.
  • Increased swap trading volume from USD $5 million per day to $80 million per day.

Humanity | Auto-fill Schedule Feature

http://www.humanity.com

Led the feature development, design, and launch from private beta to a live release.

The auto-fill schedule feature allows users to assign employees quickly on their shifts. Developing this feature gives the company a competitive edge in workforce management for enterprise clients.

It was critical to understand how different users assign their workforce and what are their business specifics. The biggest challenges were understanding and aligning these specific flows into unique UX. Interviewing clients and quickly delivering based on their input allowed me to overcome these challenges and provide a product that gives excellent value to my customers.

Diool | Payment Solution

Led product development in the early stages from the business model to UX design.

Diool is an early-stage startup trying to solve payment and money transfer issues in West Africa. A lack of a banking infrastructure allows fintech startups to leverage telco networks and provide customers with service based on smooth UX and rich set of features.

Significant challenges included building a UX that makes monetary transactions simple without compromising users' security. In the end, we were able to develop a unique business model based on merchant network competing for customer flow.

FIS Derivatives Utility | End-of-day Processing Feature

Worked as a member of a large remote team in the development of an end-of-day processing solution for major global banks.

At the end of the trading day, a set of processes have to be triggered to close trading books and be in line with CCP (clearing house) books. These processes include fee and commission calculation, initial margin calculation, collateral management, etc.

Understanding the flows and messaging of different exchanges and CCPs and combining them into a single easy-to-use solution was a significant challenge. Working tightly with several SMEs, allowed the team to overcome these issues and deliver a critical feature.
2001 - 2007

Bachelor's Degree in Organizational Sciences

Belgrade University - Belgrade, Serbia

Tools

Bloomberg, Tableau, Jira, Slack

Industry Expertise

Financial Services, Financial Markets

Paradigms

Agile Product Management, Agile Workflow, Scrum, Agile, Agile Project Management, Requirements Analysis

Platforms

Blockchain

Other

Startups, Feature Prioritization, SaaS, Trading, Fintech, Workforce Management (WFM), Product Management, Business Analysis, Requirements, Product Strategy, Product Roadmaps, Go-to-market Plans, User Research, Business Models, Product Marketing, Product Frameworks, Innovation, Product Ownership, Product Discovery, Product Delivery, Software as a Service (SaaS), Product Owner, Finance, Mobile Payments, Digital Payments, SaaS Product Management, Feature Roadmaps, Remote Work, Minimum Viable Product (MVP), Product Design, Mobile Apps, Feature Backlog Prioritization, Crypto, User Experience (UX), Cryptocurrency, Stakeholder Interviews, User Stories, Lean Startups, Communication, Competitive Analysis

Collaboration That Works

How to Work with Toptal

Toptal matches you directly with global industry experts from our network in hours—not weeks or months.

1

Share your needs

Discuss your requirements and refine your scope in a call with a Toptal domain expert.
2

Choose your talent

Get a short list of expertly matched talent within 24 hours to review, interview, and choose from.
3

Start your risk-free talent trial

Work with your chosen talent on a trial basis for up to two weeks. Pay only if you decide to hire them.

Top talent is in high demand.

Start hiring