
Ryan Wojcik
Verified Expert in Product Management
Product Manager
Tulsa, OK, United States
Toptal member since August 5, 2020
Ryan is a 'pragmatic visionary' who assesses complex projects for quick wins and long-term strategy. With 20+ years of challenging or at-risk projects, Ryan merges business and technology to relay key facts to decision-makers and contributors. He works comfortably with senior executives, business strategists, end users, engineering, and QA teams to combine all perspectives into the final deliverable. Ryan is a senior-level contributor who adds value to any technology project.
Project Highlights
Expertise
- Business Process Flow Diagrams
- Feature Roadmaps
- IT Project Management
- IT Projects
- Implementation
- Requirements & Specifications
- SQL
- Technical Business Analysis
Work Experience
Strategic Account Manager
Ascension Healthcare
- Partnered with clinical/business unit leaders and technology associates.
- Provided tactical leadership during disruptive organizational change as well as strategic alignment to an enterprise.
- Guided enterprise technology teams and project managers and served as a project manager for multiple local projects.
- Eliminated legacy process barriers to improve communication across teams.
Data Science Product Manager
Anthem Blue Cross and Blue Shield
- Educated non-data science associates about data models.
- Collaborated cross-functionally across data science, mobile, web, and middleware teams.
- Improved customer experiences in digital channels using models.
- Communicated frequently with the director and executive leaders.
Technical Product Manager
Verinovum
- Created and socialized technical product road map and vision to technical and non-technical staff.
- Provided business-level strategy input to technical and architecture teams.
- Acted as subject matter expert for business and technical issues.
- Directed implementation activities to successfully deliver to client commitments.
IT Project Manager
Verinovum
- Managed client-facing resources to define, build, and deliver functionality to clients.
- Elicited and articulated client needs to the product development team.
- Created technical documentation for developers, operations, and end users.
Senior Product Manager, Contact Center
BOK Financial
- Collaborated with senior executives and contact center staff to create a 2-year strategic roadmap.
- Coordinated vendor resources to implement business requirements.
- Provided subject matter expertise on contact center technology stack.
Consulting Technical Business Analyst
BOK Financial
- Replaced full contact center technology stack including custom IVR and call routing applications.
- Implemented a proprietary enterprise general ledger accounting system.
- Provided subject matter expertise for enterprise automation tool.
- Participated in Senior Business Analyst Council in order to improve processes and educate junior employees.
- Mentored junior employees and interns by offering hands-on experience.
Senior Consulting Analyst
FIS Global
- Provided project team leadership for implementations at multiple client banks.
- Acted as subject matter expert to clients team members.
- Produced a platform training curriculum to be used by employees unfamiliar with the system.
Senior Business Systems Analyst
BOK Financial
- Innovated with several high-profile web-based projects.
- Assisted IT leadership with process improvement initiatives including project methodology and training opportunities.
- Received promotion to AVP and bonus compensation for extraordinary service.
Project History
Healthcare Data-Curation
Led the design and development of a healthcare data processing platform in pursuit of a strategic market opportunity.
I was able to articulate previous challenges with healthcare data processing and influence the new design. Depending on the functional area, my input was provided as design specification documents with descriptive text, wireframes, business process flows, and sample API request/responses. I also used a Wiki to capture and distribute business and technical knowledge.
From a technology perspective, the platform is comprised of Cassandra, Elasticsearch, MS SQL data stores, and frequently stores data as JSON documents. Microservices are written in C# (MVC) or Python. Services are hosted on Windows and Linux servers, with some migration to Docker containers. The web UI is a series of React applications and runs on IIS. Currently, I am running the data center with long-term plans to move to the cloud as the product expands.
Data Processing Platform for Regional HIE Clients
Led clients and internal teams to develop and implement custom platform functions for processing live feeds of PHI patient data.
The HIE platform is a SaaS platform that acquires and normalizes healthcare data from numerous hospital systems. Aggregated patient data is available to doctors in the web-based portal and the HIE organization through data files delivered over SFTP. The platform was built using C# as a series of Windows services interacting with a combination of MS SQL and Elasticsearch storage. The web portal is Bootstrap with C# APIs for data access or manipulation (MVC).
Contact Center Technology Upgrade
Identified existing bottlenecks and led a team of internal and contractor resources to deliver a contact center full-stack technology replacement in half the original estimated time for the project with iterative MVPs along the way.
Cultivated relationships with call center management to effectively elicit and understand business needs. Collaborated with international vendors to build custom voice and call routing applications. Partnered with the internal development team to build account access web services for voice applications.
Motivated team members with analysis-paralysis to take action. Provided leadership by example, by doing what 'could not be done'. Mentored junior analysts during this time to raise the caliber of the entire team.
REGIS Accounting System
Delivered a proprietary general ledger accounting system with challenging business partners and sudden loss of primary analyst.
Developed mutual working trust with a challenging business partner to elicit remaining requirements. Worked closely with project manager, QA manager, and developers for successful delivery.
RBC Bank, TouchPoint Sales, and Service
Delivered the sales and marketing module of a TouchPoint platform along with an internally developed management reporting database.
Assisted with the design and testing of a custom reporting solution for vendor database. Worked directly with the developer to validate reporting solutions and create user training materials. Provided weekly status reports to senior project management.
Webster Bank, TouchPoint Sales, and Service
Led a team of client and vendor analysts to define and deliver new functionality for managing safe deposit boxes at branch banking locations.
Education
Bachelor of Science Degree in Business Administration
Oral Roberts University - Tulsa, Oklahoma, USA
Master's Degree in Business Administration (MBA)
University of Tulsa - Tulsa, Oklahoma, USA
Skills
Tools
Kibana, Office 365, Balsamiq, HP Quality Center (QC), Slack, Postman, SoapUI, Microsoft OneNote, ELK (Elastic Stack), Figma, Confluence, Retool, Microsoft Visual Studio, Crystal Reports, TFS, Jira, HP QuickTest Professional (QTP), PuTTY, Toad, Draw.io, Google Workspace, Microsoft Project, Apache Tomcat, Zoom, Microsoft Word, Visio, ProdPad, SendGrid
Paradigms
Requirements Analysis, Software Testing, Agile Product Management, Microservices, Azure DevOps, HL7 FHIR Standard, Kanban, Scrum, Agile, DevOps
Industry Expertise
Banking & Finance, Healthcare, Music
Platforms
Raspbian, SharePoint, Azure, Zendesk
Other
SQL, Business Analysis, Technical Business Analysis, User Requirements, Requirements, Analysis, Business Requirements, Design Requirements, Requirements & Specifications, System Requirements, Functional Requirements, Software Requirements Specifications (SRS), Implementation, IT Projects, IT Project Management, Microsoft SQL Server, Business Process Analysis, Business Process Flow Diagrams, Wireframing, QA Testing, Health IT, UI Prototyping, Smartsheet, Microsoft Excel, Team Leadership, Contact Centers, API Integration, Web UI Design, Web App Design, APIs, Software QA, Call Centers, Documentation, Product Requirements Documentation (PRD), HTML, Software Consulting, Project Leadership, JSON, IVR, Dropbox, Web Development, Client Relations, Relationship Building, Relational Databases, Quality Assurance (QA), Product Roadmaps, Product Strategy, Client Services, Elasticsearch, Feature Roadmaps, Genesys, Project Management, Technical Product Management, SSL, MIDI, ITSM, IT Service Management (ITSM), Automation, IIS, BizTalk, VoIP, Music Production, Roadmaps, Test Automation, Workforce Management (WFM), MySQL, Raspberry Pi, Linux, Options, C#, Electronic Medical Records (EMR), Teams, XML, CSS, Relational Database Design, REST, REST APIs, RESTful Microservices, SOAP, Release Management, ASP.NET, Project Portfolio Management (PPM), Microsoft PowerPoint, Visual Studio, Wikis, RESTful Development, Account Management, IP Networks, Oracle Cerner, ServiceNow, IT Services, Product Management, Data Science Product Manager, FullStory, Visual Studio Code (VS Code), Formstack
How to Work with Toptal
Toptal matches you directly with global industry experts from our network in hours—not weeks or months.
Share your needs
Choose your talent
Start your risk-free talent trial
Top talent is in high demand.
Start hiring