Wojciech Flig, Product Manager in Warsaw, Poland
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Wojciech Flig

Verified Expert  in Product Management

Product Manager

Location
Warsaw, Poland
Toptal Member Since
June 23, 2022

Wojciech has a master's degree in economics with a background in quantitative methods in economics and information systems. One of his biggest achievements is growing a single B2C product into a product portfolio, increasing revenue by 20% and net promoter score by 8%. Wojciech is comfortable negotiating with C-level stakeholders and working with Agile frameworks, including Scrum, Kanban, and Waterfall. His programming experience also enables him to communicate well with developers.

Project Highlights

Open Banking Solution for Tink
Drove conversion rates (CR) by 40pp by leading a team on a strategic OB product.
Cash-cow Product Strategy for a BNPL SaaS Company
Organized the maintenance and feature development for a key product at a buy-now-pay-later (BNPL) company, freeing up 85% of resources.

Expertise

Work Experience

Product Manager

2022 - PRESENT
Freelance (for a Swedish BNPL Fintech Company)
  • Launched a new product that enables upselling and grows margin by up to 7% and increases the general CX. Responsible for ideation, research and implementation of the product.
  • Leaned and optimized the support and maintenance flow for a cash-cow product in the maturity phase, freeing 85% of resources to work on new products while keeping the existing product's stability and service-level agreements.
  • Identified and proposed the possible closure of one of the most expensive systems due to maintenance and infrastructure costs, doubling the cheaper analytics effort and decreasing the development effort by 70%.
  • Introduced a new long-term strategy, OKRs, and roadmap for the entire product area to enable the dev team to focus on feature work rather than bug fixes, increasing time spent on features by 30% and boosting stakeholders' satisfaction.

Product Owner

2021 - 2022
Tink
  • Improved the open banking (OB) payments conversion rate by 30 percentage points (pp) on the market and by 53pp on key clients' traffic for end-to-end (e2e) flow for German customers.
  • Identified three key improvement areas for the cooperation with Tink's biggest OB aggregation customer and launched a team to raise the conversion rate by 20pp.
  • Shortened the mean time to repair (MTTR) by over 10% by designing a new monitoring and alerting process for at least five development teams.
  • Supported acquiring another fintech and integrating their systems into Tink's environment within six months.

Technical Project Manager

2021 - 2021
Freelance (for a Cloud AI Company)
  • Led the bidding process for a contract with a top pharmaceutical company in the EU.
  • Won the bidding with a favorable contract; our project margin was estimated to be 12pp higher than our average.
  • Designed a new cloud-based financing tool for one of the biggest delivery companies in Europe.
  • Investigated and consulted the pivotal change in company strategy to focus on new work areas and change the company structure.

Senior Product Owner

2019 - 2021
ERGO Digital IT
  • Managed three teams in parallel and reduced time to market (T2M) by 20% by combining the work into one area with a shared strategy that supported the productivity.
  • Owned at least six products, including eCommerce and call center applications for the sales of insurance products.
  • Oversaw the transition process of over 50 different products from one company to another, maintaining business as usual and metrics.
  • Supervised the work of multiple teams in a multi-national environment, with meetings held in German and English.
  • Maintained relationships and communicated expectations with C-level stakeholders of a multi-billion dollar corporation.
  • Designed and led the transition from monolithic to microservices and micro-frontend architecture, saving 30% on development costs.
  • Optimized the cross-team development effort, saving over 100,000 euros per project.
  • Estimated over 20 projects and planned multiple initiatives in the pre-development stage.
  • Organized at least four projects worth 1-10 million euros each.

System and Business Analyst

2018 - 2019
Payarto
  • Designed a relational database for a collection system.
  • Developed a portion of the system as a Java developer.
  • Prepared documentation, including low- and high-level design, for the solution.
  • Transferred the detailed system requirements into Jira tickets.

Open Banking Solution for Tink

Drove conversion rates (CR) by 40pp by leading a team on a strategic OB product.

Tink is the biggest OB fintech in Europe. As a connectivity team, we drove the CR on strategic markets for our key products.

MY ROLE
I led the investigation, owned the process and results, and populated the organization's growth in different markets by educating product colleagues.

THE CHALLENGE
The initial CR was around 25%, and there were no prospects for an organic increase. The lead customer was very edge-case heavy, and it was difficult to optimize a solution based on the analysis of their traffic alone. The user journey ownership was also spread across multiple teams.

THE SOLUTION
We engaged in data analysis, A/B testing, and hypothesis testing processes. We identified at least five key improvement areas for the organization after focusing on customer and specific e2e user journeys. The changes recommended in these areas increased the CR to over 65%, enabling us to skyrocket on the market and exceed the market benchmarks set by leaders.

Development Process and T2M Optimization with Micro-frontends

Led an architectural change in an area generating over five million USD in monthly sales, enabling the organization to react quickly to competition, drastically reducing development costs and shortening T2M.

Ergo is one of Germany's leading insurance companies and is a part of Munich RE, the world's largest reinsurance company.

MY ROLE
I owned the digital products supporting B2C sales of key insurances.

THE CHALLENGE
Managing development costs and T2M is challenging in creating innovative solutions for corporations in regulated industries, which gave our minor competitors a big advantage. To solve this, we had to rethink the software development process and design a new solution that would:

• Comply with company policy and industry regulations.
• Not require a long transition and changes in other departments.
• Be satisfactory for our developers and stakeholders.

THE SOLUTION
Given these constraints, we came up with a synergizing solution of micro-frontends. We had a layered environment of multiple microservices supporting main business applications. After further analysis, we distinguished common parts in the core apps. Using micro-frontends instead of having a whole tailor-made solution for each product came with some restrictions on the stakeholder's requirements. However, the limits were negligible compared to the 30% cost reduction and the shortening of development time per product to approximately eight weeks.

Cash-cow Product Strategy for a BNPL SaaS Company

Organized the maintenance and feature development for a key product at a buy-now-pay-later (BNPL) company, freeing up 85% of resources.

The fintech I worked for was a strong payment service provider (PSP) in the Nordic market, which devoted its resources to maintaining key PSP and BNPL products.

MY ROLE
I owned the product and the project's outcome.

THE CHALLENGE
At one point, the organization switched to working on a new BNPL SaaS platform. This move required freeing up resources while keeping business as usual for the PSP product, which was also the primary revenue stream for the company. My task was to free the resources by creating new processes for the old product.

THE SOLUTION
We analyzed the product's systems and architecture to identify key areas of development and the minimum number of people needed to maintain the solution. We also increased the quality of our documentation to shorten the onboarding process and easily add new people in crunch periods. Then, we closed services and solutions that were not bringing significant value.

Combined with multiple smaller steps, these key actions enabled us to reduce the development team from over 20 people to only four developers working on the solution, increasing stakeholders' and customers' satisfaction.
2016 - 2022

Master's Degree in Economics

SGH Warsaw School of Economics - Warsaw, Poland

2012 - 2016

Bachelor's Degree in Quantitative Methods in Economics and Information Systems

SGH Warsaw School of Economics - Warsaw, Poland

APRIL 2023 - PRESENT

Coaching Advanced

CoachWise

FEBRUARY 2023 - FEBRUARY 2028

Change Management Foundation

APMG International

FEBRUARY 2023 - FEBRUARY 2028

Change Management Practitioner

APMG International

MAY 2022 - PRESENT

Coaching Essentials

CoachWise

MAY 2022 - PRESENT

Mentoring Essentials

CoachWise

AUGUST 2021 - PRESENT

Professional Scrum Product Owner II (PSPO II)

Scrum.org

AUGUST 2021 - PRESENT

Professional Scrum Product Owner I (PSPO I)

Scrum.org

MARCH 2021 - PRESENT

Microsoft Certified: Azure Fundamentals

Microsoft

MARCH 2021 - PRESENT

Microsoft Certified: Azure Data Fundamentals

Microsoft

Tools

Confluence, Google Analytics, ETL, Tableau, Kibana, Grafana, Jira, Azure VDI, Slack, Git, GitHub

Paradigms

Agile Workflow, Maintainability, Agile, Testing, Scrum, Microservices, Microservices Architecture, Waterfall Development, Desktop Web Design, B2C, Database Design, Change Management

Industry Expertise

Life Insurance

Platforms

Azure IaaS

Other

Economics, Creative Problem Solving, Problem Management, Complex Problem Solving, Roadmaps, Feature Analysis, Feature Roadmaps, Stakeholder Management, Sprint Retrospectives, Productivity, Optimization, Feature Prioritization, Feature Backlog Prioritization, Backlog Management, Backlog Grooming, Analysis, API Connectors, Integration, API Integration, System Integration, API Management, Cost Estimation, Project Estimation, Estimations, Estimation & Planning, Scrum Product Owner, Process Design, Business Analysis, IT Business Analysis, Product Lifecycle Management (PLM), Data Analysis, Requirements & Specifications, User Stories, Technical Product Management, Project Timelines, Technical Business Analysis, Certified Scrum Product Owner (CSPO), Product Owner, Project Management, Finance, Financials, Macros, Cross-departmental Collaboration, Stakeholder Analysis, Stakeholder Engagement, Scrum Master, Feature Planning, Feature-driven Development (FDD), Analytics, Connectivity, Online Banking, Open Banking APIs, A/B Testing, Test Cases, Insurance Product Manager, Release Management, Planning, Remote Work, Remote Team Leadership, Product Ownership, Scrum Product Owner Contractor, Professional Scrum Product Owner (PSPO), Hypothesis Testing, Value Creation, ROI, SQL, Relational Databases, Relational Database Design, Objectives & Key Results (OKRs), UML Diagrams, UML, Customer-centered Product Development, Systems Analysis, REST APIs, Project Lifecycle, Software Development Lifecycle (SDLC), Lean Product Manager, Credit Cards, Coaching, Business Coaching, Agile Coaching, Software Requirements Specifications (SRS), Test Specifications, Functional Specifications, Waterfall Delivery, Documentation, API Documentation, Technical Project Management, User Requirements, Go-to-market Plans, Go-to-market Strategy, Econometrics, User Experience (UX), Lean, Lean IT, Competitive Analysis, Competitive Strategy, Competition Research, Data, Big Data, Amazon Web Services (AWS), Amazon S3 (AWS S3), SDKs, Front-end, Front-end Design, Bank Transactions, Mobile UI, Monitoring, React, JSON, Java, JavaScript, Jira Administrator, Compliance, Property Insurance, Management, IT Management, Business Setup, Scrumban, Value Analysis, Data Lakes, Azure Data Lake, Azure SQL Databases, Azure PaaS, SaaS, Platform as a Service (PaaS), PostgreSQL, NoSQL, SaaS Product Management, OCR, AI Design, PCI DSS, PCI Compliance, IT Audits, Research, R&D, Image Processing, Image Recognition, Natural Language Processing (NLP), Process Flows, IT Governance, Data Governance, Government Contracting, Customer Development, Business to Business (B2B), eCommerce, eCommerce UI, Requirements, System Architecture, IT Systems Architecture, Bitbucket, RESTful Microservices, Architecture, Product Management, IT Product Management, B2B Product Management, App Product Management, APIs, Payment APIs, Mentorship & Coaching, Scrum Coaching, XML, UX Specifications, Generative Pre-trained Transformers (GPT), Communication, Crisis Management, Decision Analysis, Data-informed Decisions, Machine Learning, Artificial Intelligence (AI)

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