Abi Olatunde, Project Manager in London, United Kingdom
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Abi Olatunde

Verified Expert  in Project Management

Project Manager

Location
London, United Kingdom
Toptal Member Since
October 28, 2019

Abi's unique blend of expertise across enterprise architecture, business analysis, and program delivery has seen him lead and support large enterprise programs across education, entertainment, defense, and government organizations. He has provided leadership and delivery assurance to teams delivering programs in excess of £50 million through excellent C-level stakeholder management and hands-on delivery coaching.

Project Highlights

Major Airline Business Process Outsourcing
Developed enterprise architecture collateral to support the scoping, definition, budgeting, and governance of the program.
Customer Co-browsing Point of Sale Enhancements
Led the redesign and piloting of a delivery focused approach for the planning and analysis phase for product enhancements.
Website Mobile Optimization
Delivered the consolidation, replatforming, and mobile optimization of the customer-facing website for BBC TV Licensing.

Expertise

Work Experience

Delivery Manager

2017 - 2021
Capita
  • Worked with the bid/sales team, divisional directors, and the solution director to develop enterprise architecture collateral to support the scoping, definition, budgeting, and governance of a transformation program for a major UK airline.
  • Led a team of business architects and analysts to design and launch the business architecture and analysis elements of Capita’s transformation methodology. Headed the architecture and design community of practice, consisting of about 600 members.
  • Transitioned to a delivery assurance role to lead delivery assurance reviews for major programs with contract values exceeding £50 million with a specific focus on business architecture and business analysis delivery capabilities.

Project Manager/Lead Business Analyst

2016 - 2017
Carphone Warehouse
  • Participated in project kick-off meetings with the product development team and delivery partners to define ways of working and the product set for the project's planning and analysis phase.
  • Facilitated workshops with the head of product and category leads to agree on and document the goals, objectives, and measures for establishing the scope of requirements using TOGAF 9 viewpoints.
  • Worked with the UX designer to document the requirements for the look and feel of the recommended deals to be displayed on the assisted sales platforms.
  • Led requirements elaboration sessions with the business and product managers in order to capture the stakeholder and solution requirements for the delivery of the new customer journey for the assisted product sales platform.
  • Produced the user acceptance test (UAT) plan and approach document and supported product managers with the creation of UAT scenarios and scripts.

Business Architect/Project Manager

2013 - 2016
BBC TV Licensing
  • Led the definition of business architecture to effectively support business strategy and modernize the license fee, achieve PCI compliance, implement a technology refresh specifically for the CRM solution, Call Center, and enhancements to BBC iPlayer.
  • Provided design direction and support for delivery teams to modernize the licensing mainframe system, including developing new payment options and integrating with campaign management systems.
  • Led and delivered a suite of projects comprising the mobile optimization of customer-facing websites and the replacement of agent workflow management systems.
  • Led the planning and execution of user acceptance testing across the program.
  • Developed and documented the approach for the deployment of the agreed solution in conjunction with the business architect and solution architects.

Project Manager/Business Analyst

2009 - 2013
BOCX Consulting
  • Led and delivered digital transformation to the web services for Hanzmilla, a business consultancy and asset management company, including the upgrade of onboarding and reporting e-portal.
  • Guided and delivered the rebuilding of Gateway's international website and audio/video streaming portals to reach a wider audience and improve their customer relationship management (CRM) system.
  • Managed concept prototyping for Lepton Academy by collaborating with Moodle developers, interface analysis, sketching, wireframes, and content development, acting as the primary point of contact for change requests.
  • Led and managed a program of projects covering product inventory migration, CRM system upgrade, and eCommerce website projects for SENAP Ltd.
  • Delivered documentation across several projects, ranging from governance, requirements management, design, and benefits planning.

Major Airline Business Process Outsourcing

Developed enterprise architecture collateral to support the scoping, definition, budgeting, and governance of the program.

Working for one of the premier business process outsourcing firms in the UK with major contracts in the private and public sectors, I was responsible for delivery assurance on a major contact center outsourcing contract for a major UK airline as the business architect based within the transformation delivery excellence function. I worked alongside the bid/sales team, contact center management divisional directors, and the solution director to develop enterprise architecture collateral to support the scoping, definition, budgeting, and governance of four transition and transformation programs.

Customer Co-browsing Point of Sale Enhancements

Led the redesign and piloting of a delivery focused approach for the planning and analysis phase for product enhancements.

As one of Europe's top consumer electronics and mobile retailers, Dixons Carphone continues to lead the way with insight-driven customer engagement, generating revenue of more than £9.7 billion yearly. The project was commissioned to deliver enhancements to the existing customer sales journey to deliver higher conversion rates for new mobile phone contract signups.

Website Mobile Optimization

Delivered the consolidation, replatforming, and mobile optimization of the customer-facing website for BBC TV Licensing.

Founded in 1922, the BBC is one of the most valuable brands of British origin. As an iconic brand and global leader, BBC has been at the forefront of quality TV programming and broadcasting for the last 94 years. BBC TV Licensing is the principal revenue generation arm of the BBC and is responsible for the collection of TV licensing fees of more than £3.2 billion each year. As the business architect within the architecture team, I was responsible for the definition of business architecture to effectively support business strategy to modernize the license fee, achieve PCI compliance for the payment systems, and implement a technology refresh across the TV licensing enterprise specifically for the CRM solution for the call center and enhancements to BBC iPlayer.
2005 - 2007

Master's Degree in Multimedia Systems Design

University of Westminster - London

1999 - 2004

Bachelor's Degree in Electrical & Electronics Engineering

University of Ado Ekiti - Nigeria

JUNE 2020 - PRESENT

Certified Scrum Product Owner (CSPO)

Scrum Alliance

JUNE 2016 - PRESENT

Professional Scrum Master Level I (PSM I)

Scrum.org

AUGUST 2015 - PRESENT

TOGAF 9 Certified

The Open Group

FEBRUARY 2009 - PRESENT

ISEB Foundation in Business Analysis

BCS

FEBRUARY 2009 - PRESENT

Prince 2 Practitioner

AXELOS

Tools

Asana, Office 365, Visio, Microsoft Project, Slack, Jira, Siebel CRM

Industry Expertise

Aircraft & Airlines, Government, Entertainment & Leisure, Retail & Wholesale, Telecommunications, Aerospace & Defense, Insurance

Paradigms

Scrum, Agile Product Management, Agile Project Management, User Acceptance Testing (UAT), Waterfall Development, Agile, TOGAF, BPMN, Azure DevOps, DevOps

Platforms

Magento

Other

Discovery Workshops, Project Delivery, Software Project Management, Business Analysis, Mobile, Program Management, Business Process Flow (BPF), Mobile Apps, Blueprint, Product Ownership, Product Owner, Project Management, IT Governance, Business to Business (B2B), Enterprise Architecture, Mobile UX, Web UI, Program Assurance, Scaled Agile Framework (SAFe), Solution Architecture, Requirement Traceability Matrices, Functional Requirements, Visual Studio Team Services (VSTS), Project Discovery, Bid Management, Process Modeling, Business Process Outsourcing (BPO), Quality Assurance (QA), Process Documentation, Process Improvement Project Management, Stakeholder Analysis, Cross-functional Collaboration, Field Service & Distribution, Compliance, Content Management Systems (CMS), Electronic Payments, Point-of-Sale (POS) Systems, Card Payments, Objectives & Key Results (OKRs), Software Development, Automation, Social Media Platforms, Design, Use Case Analysis, Operating Models, CRM APIs, POS, Lean UX, Axure, Wireframing, User Requirements, PCI Compliance, Email Design, Email Campaigns, Mobile UI, Requirements, Stakeholder Management, Solution Design, Business Transformation, Problem Management, Consumer Electronics, Engineering Design, User Research, Media, User Experience (UX), User Flows, Product Discovery, Business Process Optimization, Discovery, Backlog Grooming, Feature Prioritization, Strategy, Business Architecture, Consulting, Scrum Master, Sprints, Agile Coaching, Technical Project Management

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