Ajay A. Joshi, Project Manager in Vadodara, Gujarat, India
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Ajay A. Joshi

Verified Expert  in Project Management

Project Manager

Location
Vadodara, Gujarat, India
Toptal Member Since
October 25, 2018

Ajay has three decades of global experience in IT operations—developing and delivering programs and projects for multinational corporations, such as General Electric (GE), Citi, and small and midsize organizations. Besides possessing a wealth of hands-on experience, Ajay's expertise is building and managing high-performing IT teams that deliver business value by developing world-class applications.

Project Highlights

Automated Customer Dashboards
Helped generate $5 million in revenue from returning GE customers who could now review performance data.
Book a Hostess for Your Exhibition Stall
Consulted with the owner of a site in building a platform which was unique and could be used easily by the customers.
eCommerce Site to Sell Books
Ran discovery workshops, developed the MVP, and created the product roadmap.

Expertise

Work Experience

Founder | Enterprise Application Selection Expert

2009 - PRESENT
ERP Consultants India
  • Recommended enterprise resource planning (ERP) and customer relationship management (CRM) solutions to multiple clients.
  • Helped set up the project management office (PMO) for an environmental agency.
  • Created an international growth roadmap for multiple IT companies.
  • Managed the sales for an ITES client. The services included piping engineering and stress analysis.
  • Oversaw a complex ERP implementation for an organization with a pan-India presence.
  • Created a BI roadmap for a healthcare manufacturer for the PMO.
  • Evaluated BI tools for a healthcare service provider.

Project Manager

2023 - 2023
Georgia-Pacific LLC - Main
  • Helped with the milestones completion in a timely manner.
  • Worked with the transformation office to streamline how initiatives were monitored and reported on.
  • Acted as an administrator for Wave, McKInsey's program management tool.
  • Maintained knowledgebase for Georgia Pacific to incorporate a new way of procurement for the business.

Project Manager

2022 - 2023
Georgia-Pacific LLC - Main
  • Worked with category leaders to facilitate the execution of strategic initiatives to get multi-million dollars of savings. Set up a process to keep data clean in the program management tool.
  • Set up cadence to update information in various sources and present them to senior leadership, highlighting areas that needed intervention.
  • Used the Wave Initiative Management tool to manage various initiatives and milestones, their schedules, and benefits.

Project Manager

2021 - 2022
Georgia-Pacific LLC - Strategic Sourcing and Procurement
  • Set up a workflow for reporting weekly work progress across multiple projects.
  • Set up a smartsheet to track various milestones for better tracking and visibility.
  • Managed cross-functional team engagement with the project owner.

Business Plan Consultant

2021 - 2021
Bandar Real Estate
  • Helped the owner develop a business plan based on the prevailing situation in Kuwait.
  • Created a financial model to help the owner understand capital needs.
  • Helped develop services to be offered by the business with clear value props.

Program Manager

2021 - 2021
Product Madness
  • Created program schedules for seven projects. Coordinated with a program manager, risk and program manager, and finance to report on the overall program.
  • Developed a Smartsheet-based program schedule for senior management reporting.
  • Designed SOPs for the program schedule maintenance, which was accepted by the business.

Vice President of Operations and Delivery

2014 - 2018
Rishabh Software Pvt Ltd
  • Grew the team by 50% year over year (YOY) for three years in a row.
  • Spearheaded the company's transition to Agile across all engagements, including working with clients to do the transition.
  • Grew a corporate account by over 200% by getting more projects by working with the CIO of the company to align operations with their expectations.
  • Aligned the learning and organization development (L&OD) to meet organizational goals; the earlier L&OD was activity-based and not result-oriented.
  • Helped increase the billing rate by increasing the productivity and quality of the service offered.
  • Led the transition to a consultative approach regarding client interactions, which resulted in increased work and rates from multiple clients.

Project Manager

2006 - 2008
Citi
  • Acted as the development project manager for a USD $200 million software application which was used by over 11,000 call center associates globally.
  • Oversaw the development of a customer-reconciliation project across multiple lines of business (LOBs).

IT Director

2001 - 2006
Porteum, Inc.
  • Led the IT for US and India operations.
  • Led the development of an application for the department of vital records; it was meant to facilitate the maintenance and issuance of various certificates.
  • Helped conceptualize an application to collate and utilize building information extracted from drawings.

Senior Project Manager

1996 - 2001
General Electric (GE) Industrial Systems
  • Led the development of a suite of applications to support a Six Sigma initiative.
  • Led the development of automated dashboard creation for key customers using information from data warehouses.
  • Managed a Clarify CRM implementation for three call centers located in the US and the UK.

Developer

1994 - 1996
Computer Horizons
  • Worked on a product re-engineering project for Navistar International.

Programmer

1991 - 1994
Patni Computer Systems
  • Developed Byte Editor with the C programming language.
  • Automated the pricing book for GE Motors.

Automated Customer Dashboards

Helped generate $5 million in revenue from returning GE customers who could now review performance data.

I developed a BI-based automated dashboarding application for key customers, which allowed them to track GE's performance for key matrices. Additionally created special data marts to fulfill application needs.

Book a Hostess for Your Exhibition Stall

https://www.bookmyhostess.com/

Consulted with the owner of a site in building a platform which was unique and could be used easily by the customers.

Bookmyhostess.com is a platform for the online booking exhibition staff, hostesses, models, and promoters. The motivation for creating this website is to make an innovative platform and user-friendly application that makes booking hostesses, promoters, and models easier and faster. The platform has a full workflow, including getting approval as a hostess and one for the customers.

One View | Chordiant Implementation at Citi Credit Card Services

Achieved a user base for the app of 11,000 call center associates globally, with the app development occurring in four separate locations.

One View was a Chordiant-based CRM implementation at Citi to service calls generated by credit card customers. The customers were either using Citi cards or cards managed by Citi. The development took about 125,000 man-hours and was carried out for over 12 months. In 2006, it was the largest IT project undertaken by Citi.

Business Management System

Re-engineered a legacy application in one year which had evolved over the past decade using the Agile methodology.

I created an enterprise application suite that replaced a legacy application. The new application had better UX, demonstrated productivity improvement for the business, and enabled better information tracking.

BI Roadmap Creation and Tool Evaluation

Created a roadmap for integrating a BI tool into a client's existing application.

In order to provide additional services to their client, I worked with a healthcare service provider to create a roadmap to embed the BI tool into the existing application.

The assignment also involved creating detailed evaluation criteria and evaluating as well as recommending a BI tool to the client.

As part of the evaluation, five tools were evaluated.

eCommerce Site to Sell Books

Ran discovery workshops, developed the MVP, and created the product roadmap.

To detail out the idea of selling books online for a client based in the Middle East, I ran the discovery phase based on goals and objectives.

We wrote one-line user stories and defined the MVP based on user persona identification, followed by creating the product roadmap used by the marketing team to launch campaigns.

Execution Methodology for a Public Relations Company

Set up execution methodology for a public relations company based in UAE. The methodology allowed the customer to streamline and automate the execution of their engagements. It allowed them to win more orders.

The client approached us with the problem of being unable to execute multiple engagements. Our study concludes that there was a lack of visibility of tasks and their dependencies and no way to quickly onboard new resources to any engagement. We broke all tasks into phases and defined dependencies, skills needed, and templates for most deliverables. This was followed by implementing part of the methodology in ClickUp.

Development of Business Requirements Document (BRD) for a Client to Develop Sales Tool for Hotels

Conducted sessions to understand user profiles and requirements, categorize them, and develop single-line user stories. Worked with the client to create a Multi-Generation Product Plan (MGPP), which included some research.

Developed a full-scale business requirement document (BRD) that allowed the client to use it as a basis to get product development started. BRD development included identifying user personas. Defined the functionality needed to develop a minimum viable product (MVP). I also worked with the team to create a non-functional prototype that would allow the client to seek funding.

The Multi-Generation Product Plan was included in the BRD. The MGPP also identified user groups being brought into the platform in a phased manner.

MGPP also included a high-level milestone chart.

Based on identified user stories, I wrote one-line user stories. All of the user stories were then prioritized to create development and release plans.
1988 - 1991

Master's Degree in Computer Applications

Madhav Institute of Technology and Science - Gwalior, India

1985 - 1988

Bachelor's Degree in Mathematics

Government Science College - Gwalior, India

APRIL 2021 - PRESENT

Introduction to Designing Data Lakes on AWS

Amazon Web Services (via Coursera)

APRIL 2019 - APRIL 2021

BTA Certified Blockchain Business Foundation

Blockchain Training Alliance

FEBRUARY 1998 - PRESENT

Green Belt

General Electric (GE)

Tools

Jira, Microsoft Excel, Microsoft Project, ETL, Slack, Google Sheets, Tableau, Microsoft Power BI

Platforms

Enterprise Resource Planning (ERP), Blockchain, Zoho CRM, Android

Paradigms

Agile Project Management, Agile, Organizational Change Management (OCM), Scrum, Design for Six Sigma, Change Management, Digital Marketing Best Practices

Industry Expertise

Banking & Finance, Digital Marketing

Other

Program Management, Process Definition, Project Delivery, IT Project Management, Project Management Office (PMO), Project Planning, Business Requirements, Project Management, Client Delivery Management, Enterprise Project Management, CRM Systems, Discovery Workshops, Enterprise Tool Selection, Process Mapping, App Development, Software Evaluation, Budgeting, Reporting, Web & Mobile Applications, Data Management, Enterprise, Stakeholder Management, eCommerce, Business Intelligence (BI), Digital Project Management, Master Data Management (MDM), Business Consulting, Startups, Digital Marketing Strategy, Business Process Re-engineering, Workflow Optimization, ERP Implementation, Roadmaps, Business Analysis, Resource Management, Risk Management, Vendor Management, Teamwork, Financial Reporting, Data Lakes, Big Data, Agile Program Management, Scheduling, Smartsheet, Business Plan Consulting, ClickUp, eCommerce UX, Waterfall Methodology, Hybrid Project Management, Manufacturing, Procurement, Sourcing, Security, Workflow, Customer Relationship Management (CRM), Operations, Strategic Sourcing, Strategic Planning & Execution, Training, Wave, Business Transformation Program Management

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