Brandon Hill-Jowett
Verified Expert in Project Management
Project Manager
Edinburgh, United Kingdom
Toptal member since September 22, 2020
Brandon has a contagious enthusiasm and passion for Agile project management and has joined Toptal to share his 20 years of experience in using Agile tools and techniques to achieve successful digital transformations. With a strong business and technical background, Brandon's led teams of 60+ in both public and private sectors along the path to success for international organizations and SMEs alike. He's revolutionized delivery across cloud, web, AI, and mobile for B2B and B2C initiatives.
Project Highlights
Expertise
Work Experience
Senior Agile Coach in the Financial Sector
Natwest Group
- Joined the team as an Agile coach to transform the Agile release train to deliver better quality at pace, by changing the structure to enable cross-functional teams to deliver 400% faster.
- Converted a legacy monolith mortgage system into a current technology using microservices and React to reduce the cost of change and create a database-agnostic platform.
- Coached three leaders, two release train engineers, two product managers, eight product owners, 12 scrum masters, seven SMEs, and seven teams to have an agile mindset and psychological safety to inspect and adapt.
- Mentored leaders and program managers to generate prioritization techniques that were appropriate for portfolio-level value delivery.
- Increased Agile maturity from 33% to 73% in six months by inspiring scrum masters to create an improvement backlog,.
- Set up a capability framework and pathways to inspire adoption and to address learning gaps to empower all roles in the organization.
- Acted as a release train engineer to demonstrate servant leadership and help program directors to transition to RTEs.
- Implemented consistent reporting in Jira which were aligned with the objectives and key results.
- Mapped out the delivery model from development to production and implemented automation using DevOps.
Senior Microsoft Product Owner in Multinational Manufacturing
Phillip Morris International
- Joined the PMI as the digital workplace product owner to improve processes and adoption to over 70,000 people, while reducing time to market by six months.
- Provided the strategy and created a roadmap for the digital transformation of the Office 365 product suite across 50 different countries and cultures.
- Created a learning-and-adoption framework which reduced handovers by 80%.
Senior Agile Coach in the Financial Sector
Royal Bank of Scotland
- Provided leadership with strategy and coaching to build capability, frameworks, and culture change for over 30,000 colleagues, using Agile ways of working.
- Spearheaded a 6-week, discovery, and incubation program for new customer journey teams.
- Coached, advised, and supported the standing up of 22 new teams—taking them from underperforming teams to hyper-performing.
- Initiated the Agile playbook with 20 videos and held Lean coffee meetings as an Agile community facilitator.
- Analyzed 12 different Agile maturity assessments to generate an RBS specific set of success criteria for maturity goals.
- Pioneered continuous funding and governance to automate the definition of done, thereby reducing manual intervention by 98%.
- Initiated the Agile playbook with 20 videos and held Lean coffee meetings as an Agile community facilitator.
CEO of a Digital Marketing Agency
Tag Social Solutions (Pty) Ltd
- Started a digital marketing agency to satisfy the demand in the country for quality audience building and lead generation in the below the line industry.
- Created, managed, and grew publisher-and-supplier relationships to the benefit of the customer.
- Negotiated and executed terms for new partner relationships.
- Fostered cross-organizational collaboration with third-party suppliers to consolidate goals and align objectives for customer marketing initiatives.
- Researched and kept up to date so as to be at the pulse of the industry and to generate actionable insights for the business.
- Collaborated with large organizations to set out their marketing visions and goals and then created digital marketing campaigns with metrics to achieve success.
- Grew the income and client base and then sold the company to immigrate abroad.
- Used social media platforms like Google, Facebook, Twitter, Instagram, Periscope, TikTok, Christopher AI, and third-party technology providers to achieve marketing objectives for clients.
Head of Application Solutions for a Microsoft Gold Partner
iSolve Business Solutions (Pty) Ltd
- Transitioned from a Microsoft certified trainer to developer, principal engineer, solution architect, and worked up to the position of head of application solutions for an international Microsoft Gold partner.
- Led and managed the application solutions department to deliver over 110 bespoke offerings to SMEs and large organizations as a Microsoft partner.
- Served as a senior Agile consultant and project delivery lead for five years—advising C suite and below about relevant Agile methods and practices for their industry, organization and departments.
- Led or collaborated on 13 Agile transformations from organization restructuring to adoption and training.
- Coached executive leadership about Agile best practices, resolving common problems like prioritization, estimation, prediction, transparency, and deployments.
- Radiated metrics like velocity, lead time, cycle time, and burn-down charts to drive continuous improvement, leading to a focus on value for stakeholders and product owners.
- Researched competitors and created business opportunities—winning 80% of tenders and new clients from pre-sales through to sign off.
Founding Member — Training and Consulting
Tutortec Closed Corporation
- Founded a quality training and consulting brand to service the technology industry.
- Set up the company dealing with all aspects of operations, logistics, marketing, commercials, technology, governance, and legal compliance.
- Grew the contractor database to over 240 consultants, servicing our client database of over 50 clients nationally and throughout Africa.
- Created an automated system for clients to request resources, and the appropriate consultants to be contacted for contract engagement, with all processes automated from legal obligation to payments.
- Trained and consulted in the technology space for various industries like education, insurance, banking, consulting, medical, finance, and government.
Project History
First Notification of a Loss Insurance Web Application
Introduced the CIO of a global insurance provider and their leadership team to Agile and delivered the first-ever project using DSDM in a 6-month timescale in light of a projected 18 months.
Operational Application Consolidation for the Insurance Industry
Embarked on a project of massive proportions to amalgamate the functionalities of three systems into one bespoke in-house system, reducing yearly licensing costs by £2 million.
The project followed the usual Waterfall breakdown structure of work and consisted of multiple phases of analysis, development, testing, and finished off with a data migration ETL project which took one year.
Onboarding Portal
Advised on human capital strategy and created an onboarding process and portal that increased delegate subscription by 70% and was 50% faster with an increase in automation.
I managed the project where we used the latest Agile development tools and techniques to create a portal for new delegates out of university to enter into a multinational accounting organization and professional services network.
Strategy Decision Dashboard
Developed a reporting dashboard solution for strategic decision making resulting in faster time to the market than competitors, embracing bleeding edge technology.
The purpose was to allow the CIO of the multinational accounting organization to prioritize investment initiatives
Legacy Application Rewrite
Implemented the digital transformation of four legacy systems to modern patterns, reducing licensing costs by 90% and operational costs by 80% for one of the four big banks in South Africa.
This led to the continuation of our companies services and so far a 10-year relationship still exists.
Mining Feasibility and Reporting Portal
Reengineered software development practices to turn a 5-year project into an 18-month success.
Content Management System
Initiated a revolutionary content management system using Microsoft technologies, taking the telecom's giant client to the cloud.
Intranet
Developed a worldwide multilingual intranet solution done in true Agile style, reducing cost of change from eight weeks to two days,
This involved integrating data from various sources and providing workflows for approval and automation of communication and processes.
Operation Management Platform
Converted 300 requests from a business into a roadmap and backlog, delivering the project in 1/3 of the time using Agile techniques.
We worked together with the company and two teams of eight to create the roadmap and prioritized backlog, and then delivered on that backlog in an iterative manner.
Insurance Switch Integration Workflow
Generated an application service to centralize and process requests for the insurance industry to surface an individual's insurance subscriptions, reducing the manual process for confirming data and ensuring consistency and transparency.
To surface this, we created a switch using .NET and Microsoft technologies to allow metadata and interfaces to be accessible. This enabled subscribing clients to access this data in alignment with regulations to help their clients.
Enterprise Bus for a Healthcare Not-for-profit Organization
Worked as a solution architect and created a roadmap for a technology upgrade to cater for the highly sensitive customer information move to the cloud.
We proposed and implemented a K2 workflow, SharePoint for intranet and internet and business intelligence dashboards, as well as a geo-based mobile app.
World-class Case Management System for the Government
Delivered a case management system for the Competition Commission to deal with all cases past and present.
Using SharePoint, K2 workflow tools, we created a business intelligence solution to surface accurate and relevant data with Microsoft BI tools and Power View for each level of management.
Planning, Monitoring, and Evaluation Platform for the Government
Managed a program of 16 projects which included developing a custom operation systems.
The projects involved solution architecture, windows applications, web and mobile applications, BI and workflow applications, and solutions.
Microsoft Office 365 Migration for a Multinational Manufacturing Company
Created and implemented the Microsoft roadmap for the digital transformation of the Office 365 product suite across 50 different countries and cultures.
The team consisted of over 150 people.
Education
Honors Bachelor of Commerce Degree (Cum Laude Project Management) in Business Management
UNISA | The University of South Africa - Pretoria, South Africa
Bachelor of Commerce Degree in Information Systems
UNISA | The University of South Africa - Pretoria, South Africa
Certifications
Certified Product Owner
Scrum Institute
Certified Scrum Master
Scrum Institute
Agile Project Manager Practitioner
APMG International TM
Microsoft Certified Business Management Solutions Professional
Microsoft
Microsoft Certified Information Technology Professional
Microsoft
Microsoft Certified Professional Developer
Microsoft
Microsoft Certified Trainer
Microsoft
Skills
Tools
Office 365, Jira, Zoom, SQL, Visual Studio .NET, Trello, Confluence, Slack, MURAL, Microsoft Yammer, GIS
Paradigms
Agile, B2B, B2C, Agile Project Management, Scrum, DevOps, ITIL Continual Service Improvement (CSI)
Platforms
SharePoint, Azure, Google Analytics 360
Industry Expertise
Financial Services, Banking & Finance, Digital Marketing, Healthcare, Insurance, Life Insurance, Government, Mining, Logistics, Telecommunications, Law, Software
Other
Microsoft, Project Management, Information Systems, IT Strategy, Cybermarketing, Certified Trainer, Microsoft Certified Solutions Developer .NET 4.5 Web Applications Developer, Information Technology, ICT Training, Web Platforms, IT Project Management, Agile Coaching, Stakeholder Engagement, Communication, Consulting, Education, Events, Partner Management, Capability Build-out, Presales, Data, Portals, Objectives & Key Results (OKRs), Workshops, Best Practices, Project Management Professional (PMP), Process Optimization, Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Business Services, Management Consulting, Scrum Master, Product Owner, Web Development, Solution Architecture, Cloud Platforms, DSDM, Manufacturing, CRM Configuration, Digital Strategy, Lean Development, B2C Marketing, Migration, System Design, Business Intelligence (BI), Upgrades, Data Migration, Microsoft Teams, Minimum Viable Product (MVP), Product Management, Discovery Workshops, Project Discovery, Web Applications, Software as a Service (SaaS), Google, Financial Risk Management, Strategy, Economics, Marketing, Business Management, Applications, Coding, Information & Communications Technology (ICT), Business Solutions, Customer Relationship Management (CRM), Intranets, Cloud Migration, Mobile, Web Security, Visual Studio Team Services (VSTS), K2, Coaching, Release Train Engineer (RTE), Product Ownership, Product Roadmaps, Incubation Programmes, Team Mentoring, Scrum Coaching, Business Coaching, Service Design, Facebook, X (formerly Twitter) Marketing, Instagram, Strategic Partnerships, Media, IT Consulting, Custom Solutions, Web & Mobile Applications, Training, Training Content, IT Contracts, Microsoft BI Stack, Digital Transformation, Content Management Systems (CMS), Enterprise Service Bus (ESB), Training & Training Content Development, Dashboards, B2B Product Management, APIs, Notion
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