David Diatikar, Project Manager in San Antonio, TX, United States
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David Diatikar

Verified Expert  in Project Management

Project Manager

Location
San Antonio, TX, United States
Toptal Member Since
May 17, 2021

David applies lean business agility thinking and servant leadership to provide clients with the right tools and services to maximize value. His experience spans retail IT (Sears), financial services and insurance (Wells Fargo, TDI, AIG, USAA, and AMEX), automotive (Tier 1-3 suppliers to Ford and GM), chemicals, plastics, light assembly, and food, Outcomes at BorgWarner, Panduit, TDI, and Citizens Bank showcase David's lean project skills.

Project Highlights

TDI Claims Process Improvement Project
Created end-to-end value stream maps for each of TDI's Canadian claims processes for eight lines of business and created immediate, short, and long-term road maps for each of them. Documented duplicate processes across lines of business.
U.S. Army Combat, Combat Service Support Simulation Exercises
Conducted combat and or combat service support war simulation exercises for battalion, brigade, division, and corp-level units.
Home Equity Line of Business Re-design
99% reduction in defects, 67% FTE reduction, 86% cycle time reduction, and over $8 million in savings.

Expertise

Work Experience

Project Manager

2022 - 2023
Navistar
  • Consolidated project requests from three business groups (operations, advanced manufacturing, and site IT) into a single continuously prioritized backlog. This enabled the coordinated delivery of business-defined value.
  • Transitioned the implementation and development team to Agile methods successfully. The outcome significantly enhanced team flexibility, responsiveness, and adaptability to continuously changing requirements.
  • Implemented Jira and later integrated DevOps project management tracking tools, complete with dashboards and metrics, streamlining project monitoring and enhancing overall efficiency.
  • Achieved a remarkable 50% increase in delivery efficiency, measured in hours per story of complex technical products.
  • Led the 2023 follow-on project, focusing on stabilizing and identifying future optimization opportunities. The Navistar AME team, the local operations team, IT, and the vendor collaborated to understand Navistar's needs and deliver products.
  • Managed project deliverables in Service Now (Navistar project management tracking and reporting tool).

Business Process Designer

2022 - 2022
Hearst - Technology
  • Conducted a lean startup development project to validate and improve the Hearst Technology Services' Process Improvement Workshop.
  • Evaluated the client's already successful pilot process—which was generating satisfaction among their in-house customers—and elevated this process to a world-class standard. The methodology I selected was Test and Learn.
  • Conducted four workshops together with the client. Each was tweaked with what was learned in the preceding workshop.
  • Developed marketing materials to help promote the client selling this service within their in-house group and others.

PMP Program/Project Manager

2022 - 2022
Peregrine
  • Handled project manager integration representing Peregrine Technologies to implement their Next-Gen SCOUT platform with the California Office of Emergency Services.
  • Ensured requirements and deliveries met the end client's needs.
  • Worked to reorganize schedule and resources to accelerate deliveries where possible.

Operational Excellence and Consulting Principal

2021 - 2022
Citizens Financial Group
  • Documented and mapped the current home equity line of credit (HELOC) process, from application to final closing.
  • Identified errors, missing information, mistakes, bottlenecks, and other impediments hindering the flow of the HELOC process. Assessed the impact of these issues on capacity (productivity) and cycle time from application to closing.
  • Implemented some "just do it" improvements and recommended others for the process. These strategic enhancements eliminated defects at their source, elevated productivity, and significantly reduced the end-to-end cycle time.
  • Worked on an initiative that was ranked first out of the top 5 projects in the Enterprise IT portfolio for 2023.
  • Handled a re-engineering effort that reduced defects by 99%, leaving minimal errors or issues necessitating human resolution.
  • Streamlined operations, reducing full-time employee (FTE) hours by 67%.
  • Made the typical time between loan application and loan closing 86% faster, with the average duration shrinking to 5 days.
  • Worked on re-engineering initiatives that yielded over $8 million in hard currency savings, showcasing the financial benefits of the optimized HELOC process.

Enterprise Business Process and Project Manager Expert (Contract)

2019 - 2020
Wells Fargo
  • Provided project and program support for the PVSI line of business (operational excellence), including reengineering through definition and improvement phases.
  • Delivered business process management (BPM) engineering analysis, models, designs, and other documentation for over 500 financial services processes meeting modeling (BPM), regulatory (FDIC), and other agency standards.
  • Identified duplicate processes in the enterprise inventory.
  • Coached project team members in BPM, Lean, and Agile best practices over five business groups.

Project Manager | Subject Matter Expert (Contract)

2018 - 2019
Cisco
  • Provided project and program support for the Cisco learning group line of business (operational excellence), including re-engineering through definition and improvement phases.
  • Led the project team members to deliver models and optimize the end-to-end certification class process. Reduced cycle time by 40%.
  • Led the project team members to identify redundancies, waste, cycle time reduction opportunities, and what tasks to automate for over 20 learner partner processes. Killed a $1.2 million immature project.
  • Coached the Cisco learning team members in project management professional (PMP) methods and personal growth.

Senior Business Process and Project Expert (Contract)

2018 - 2018
USAA
  • Led the project team and created business process management models, process engineering analyses, and other deliverables for re-engineering 10 critical procurement processes.
  • Modeled the process lifecycle of selected legal-related procurement processes.
  • Integrated risk management data into business process management models and metadata repositories.

Senior Business Process and Project Expert (Contract)

2017 - 2018
Beyond LLC
  • Led an ad hoc project team to develop, train, and implement an umbrella of guiding processes (pre-order to cash) within and across Beyond studios.
  • Documented a hybrid Agile framework for end-to-end processes from order receipt to customer delivery in four locations.
  • Coached project team members in Lean and Agile best practices.

Master Black Belt Instructor | Project Expert (Contract)

2016 - 2017
Verisk Analytics
  • Co-taught Green Belt certification classes (45 students) supporting program implementation of the corporate Lean Six Sigma program for Verisk. Prepared testing materials for student certification.
  • Clarified how lean Six Sigma and Agile methodologies interact with an agile student team.
  • Co-led a major kaizen project freeing up to 35 FTEs.
  • Coached 25 students on their process improvement projects. Student projects freed up 14 FTEs.
  • Developed teaching materials and taught the hands-on cost of delay techniques, which is a method to prioritize work backlogs.

Senior Lean Six Sigma Manufacturing Project Engineer | Senior Business Process Project Engineer

2001 - 2015
Various Manufacturing and Business Companies
  • Led a project team within the BPM enterprise data and analytics office that delivered BPM analysis, modeling (lifecycle), and documentation of 31 key processes.
  • Led the team to commonize 28 processes across business units.
  • Taught the Agile Certified Practitioner classes (PMI).
  • Coached Agile development teams with their interactions in the BPM processes documented. Some process models used Blueworks for simulations, first used at AMEX in their technology center in 2011.
  • Led a three-person team that modeled AIG's end-to-end global claims processes.
  • Led a five-person team that modeled TDI’s end-to-end processes of their Canadian claims processes for eight lines of business. Delivered process documentation, definitions, and analysis.
  • Coached a project team and client practitioners in DMAIC and DFSS Black Belt practices.
  • Served as a senior process management consultant for Sears Holdings Corporation. Modeled, standardized, and coached campaign processes for retail, including print, web, and email. Coached Agile development tiger teams.
  • Acted as a director of Lean manufacturing for a food and beverage company.

Lieutenant Colonel

1976 - 2003
United States Army
  • Held different command positions, such as exercise director, brigade chemical team leader, armor company commander, and depot dining facility manager. My specialties included chemical, logistical, and combined arms operations.
  • Acted as a battalion executive officer, battalion operations officer (activated for Desert Storm), battalion supply officer, and training team leader.
  • Served as a test and evaluation officer on projects like binary nerve agent artillery firing tables, red phosphorus smoke effectiveness, and B1 bomber terrain and cruise missile terrain-following guidance system studies.

Senior Lean Six Sigma Manufacturing Project Engineer

1995 - 2001
Panduit
  • Delivered $1+ million by applying Lean Six Sigma principles in baseline and future state simulations in projects for multiple divisions, such as power connector, rack fabrication, tools, heat shrink tape, central warehouse, and wiring components.
  • Supported the global process improvement group (Black Belt) to implement integrated Lean and Six Sigma solutions on several global projects.
  • Conceived, designed, and wrote strategic Lean business unit plans (focused factories) for the tool division. The plan was implemented, yielding an estimated annual savings of 10% of the divisional budget.
  • Led the projects that converted assembly operations from mass production shop order systems to mixed model cellular Lean Six Sigma techniques for high- and low-volume products—the high-volume changes returned $100,000 annually.
  • Handled the project that converted batch subassembly builds in major subassemblies (from 30 to as few as three).
  • Managed and led projects that delivered tailored training to all levels of plant personnel, both operations and management support systems, including staffing, inventory management, engineering, and quality systems.
  • Led a project to design; configured moving the tool division to Tinley Park.

Senior Lean Six Sigma Manufacturing Project Engineer

1993 - 1995
Sprague Devices
  • Led a project to upgrade Ford and General Motors' required process control plans for existing and new product launches. The requirements included failure effects mode analysis (FEMA), root cause analysis, and reaction control plans.
  • Spearheaded projects to design and implement mixed model manufacturing cells.
  • Led project proposals to merge Michigan City and Nappanee plants using Toyota Production System concepts. Provided floor support using the Shainin method.

Senior Lean Manufacturing Project and Line Engineer

1986 - 1993
BorgWarner Automotive
  • Served as a project team leader to design and develop a $3.7 million lean manufacturing line using the Toyota Production System methods.
  • Proposed and demonstrated a groundbreaking process design change that significantly reduced engagement pin variation in Maji-Band automatic transmission bands sold to GM and Ford.
  • Led project team engineers and craft personnel in designing and implementing material handling systems that linked various manufacturing cells together. Integrated external vendors as needed. Savings exceeded $450,000 annually.
  • Led capital equipment projects that included justifications, selection, purchase, installation, and startup (over $700,000). Equipment bought included CNC equipment, metal-stamping presses, specialty equipment, and an adhesive drying system.
  • Led the adhesive replacement project. The work followed the DMAIC method and included the solicitation of vendors, planning, testing, and acquiring required approvals from Ford and General Motors, and final implementation.
  • Used quality function deployment (the House of Quality (HOQ)) and design of experiments (DOE) methods as needed to explore using a power coating adhesive that would eliminate burning off the solvent from the current adhesive.

TDI Claims Process Improvement Project

Created end-to-end value stream maps for each of TDI's Canadian claims processes for eight lines of business and created immediate, short, and long-term road maps for each of them. Documented duplicate processes across lines of business.

I established, resourced, and led an ad hoc five-person company project team.

• Met with the client team and negotiated project deliverables.
• Conceived and trained my team on project concepts and methods.
• Conducted discovery to identify gaps before interviews and workshops.
• Managed stakeholder expectations.
• Created drafts on post-its on roll paper of each end-to-end process.
• Conducted in-person workshops to validate and or update value stream maps. Documented immediate, short-term, and long-term pain points.
• Searched for and found duplicate processes that should be standardized or eliminated to improve processes.
• Delivered findings documented on roll-out end-to-end drawings and in excel.
• Client presented findings to senior management, with my team present to answer questions.

Verisk Lean Six Sigma Office Implementation

Board certified 40 Verisk Green Belt candidates. Coached 25 students on their process improvement projects freeing up 14 FTEs. Facilitated a class-wide Kaizen event freeing up to 35FTEs.

Assisted in the effort of establishing and implementing the Corporate Lean Six Sigma program for Verisk. Co-taught the initial two waves of Green Belt Classes and coached and mentored through the implementation of 25 Green Belt projects.

Sturdy Control Recovery Project

Led the Sturdy control recovery project. As a result, Ford and General Motors removed Sturdy from their vendor watchlist.

• Met all Ford and General Motors requirements for three new product launches.
• Introduced operations equipment efficiency (OEE) measures in manual-paced production.
• Created Kanban inventory systems that pull from the production line, delivery carts (parts warehouse), and central stores for high-volume products. Introduced a two-bin parts system to provide a clear signal to the material handler regarding when to replenish parts bins.
• Taught and implemented a basic 5S program on Ford, General Motors, and machine shop production lines. Conceptualized and executed a plan for every part for four production lines.

U.S. Army Test & Evaluation Project Officer Work

Established the firing tables for the 155 mm and 8-inch binary nerve agent rounds

Managed a team of civilian and military personnel to complete the testing required to establish US Army firing tables for the 155mm and 8mm in artillery binary nerve agent rounds. This included planning, firing, spotting, and marking the dispersion cloud, impact location, and recovery of the spent round.

U.S. Army Combat, Combat Service Support Simulation Exercises

Conducted combat and or combat service support war simulation exercises for battalion, brigade, division, and corp-level units.

I conceived, planned, executed, and evaluated 10 combat and combat service support computer simulation exercises within a 5-state area, aligning closely with the client unit's objectives and requests.

WORK DONE
• Tailored exercises to meet specific needs and challenges identified by client units, ensuring relevance and effectiveness in exercise training objectives. - Conducted thorough evaluations of each exercise, analyzing performance metrics and participant feedback to assess effectiveness and identify areas for improvement.
• Collaborated closely with client units to incorporate exercise outcomes into their improvement plans for the following training year, facilitating continuous growth and readiness enhancement.
• Utilized exercise outcomes as key indicators to determine the readiness of units for potential deployment, providing critical insights for strategic decision-making.
• Demonstrated strong project management skills, effectively coordinating logistics, resources, and timelines to ensure seamless execution of exercises.
• Fostered positive relationships with client units, earning a reputation for professionalism, reliability, and dedication to achieving training objectives.

Home Equity Line of Business Re-design

99% reduction in defects, 67% FTE reduction, 86% cycle time reduction, and over $8 million in savings.

Consulting engineering principal, program management (contract).

I handled program management support for the home equity line of business (operational excellence), including:
• Led a comprehensive re-engineering initiative, beginning with documenting the entire home equity line of credit process, mapping its stages from application to final closing.
• Identified errors, missing information, mistakes, bottlenecks, and other impediments hindering the flow of the HELOC process. Assessed the impact of these issues on capacity (productivity) and cycle time from application to closing.
• Leveraged our analysis findings to implement some improvements and recommend others for the process. These strategic enhancements eliminated defects at their source, elevated productivity, and significantly reduced the end-to-end cycle time.

This initiative ranked first out of the top 5 projects in the Enterprise IT portfolio for value delivered.

Implement Rockwell Manufacturing Execution System (MES)

Proided customization software to enable the MES system to met user needs.

WORK DONE
• Consolidated project requests from three business groups (operations, advanced manufacturing, and site IT) into a single continuously prioritized backlog. This enabled the coordinated delivery of business-defined value.
• Transitioned the implementation and development team to Agile methods successfully. The outcome significantly enhanced team flexibility, responsiveness, and adaptability to continuously changing requirements.
• Implemented Jira and later integrated DevOps project management tracking tools, complete with dashboards and metrics, streamlining project monitoring and enhancing overall efficiency.
• Achieved a remarkable 50% increase in delivery efficiency, measured in hours per story of complex technical products.
• Led the 2023 follow-on project, focusing on stabilizing and identifying future optimization opportunities for the STX platform, demonstrating a commitment to continuous improvement and alignment with strategic initiatives. The Navistar AME team, the local Navistar production and operations team, Navistar IT, and the vendor (Rockwell Automation) collaborated to understand the needs and requirements of Navistar and deliver the software products.
• Managed project deliverables in Service Now.
2006 - 2008

Coursework Toward a JD in Contract Law and Patents in Common, Criminal, Contract, and Property Law

Concord Law School - Los Angeles, California

1993 - 1995

Master's Degree in Master of Military Art and Science

United States Army General Command and Staff College - Dover, Delaware

1989 - 1993

Master's Degree in Business Administration (MBA)

Keller Graduate School of Management - Chicago, Illinois

1983 - 1986

Associate Degree in Business Administration

Volunteer State Community College - Gallatin, Tennessee

1970 - 1975

Bachelor of Science Degree in Chemical Engineering

Tennessee Tech University - Cookeville, Tennessee

JANUARY 2019 - JANUARY 2024

Project Management Professional (PMP)

Project Management Institute (PMI)

JANUARY 2019 - JANUARY 2024

Certified SAFe® Practice Consultant

Scaled Agile

MAY 2017 - JUNE 2024

SAFe Product Owner / Product Manager

Scaled Agile

MAY 2016 - JANUARY 2024

Leading SAFe

Scaled Agile

APRIL 2016 - PRESENT

PMI Agile Certified Practitioner (PMI-ACP)

Project Management Institute (PMI)

MARCH 2013 - PRESENT

Hospital Management

Tata Consultancy Services

FEBRUARY 2013 - PRESENT

Supply Chain Management

Tata Consultancy Services

OCTOBER 2009 - JANUARY 2024

Six Sigma Black Belt Certification

American Society for Quality

Tools

Project Management & Work Tracking Tools, Visio, Zoom, Jira, Microsoft Project, Miro, Confluence

Platforms

Enterprise Resource Planning (ERP)

Paradigms

Lean Project Management, Design for Six Sigma, Change Management, Organizational Change Management (OCM), Requirements Analysis, Six Sigma, Kanban, Waterfall Delivery, Key Performance Metrics, BPMN, Agile Software Development, Agile Project Management, Agile, Lean, Implementation Project Management, B2B, Agile Product Management, Acceptance Testing, Scrum, Organizational Analysis, Agile Delivery, Agile Leadership

Industry Expertise

Logistics, Supply Chain Management (SCM), Automotive, Chemicals, Insurance, Hospitals

Other

Business Management, Manufacturing, Project Management, Staff Management & Development, Facilitation, Business Process Modeling, Business Process Analysis, Six Sigma Black Belt Certified, Project Design, Process Improvement Project Management, Value Stream Mapping, Teamwork, Coaching, Stakeholder Analysis, Software Development Management, Project Rescue, Lean Manufacturing, Engineering, Business Process Management (BPM), Workshop Facilitation, Continuous Improvement, Team Leadership, Process Design, Training, Kaizen, Value Analysis, Data Collection, Lean IT, IASSC Certified Lean Six Sigma Black Belt (ICBB), Lean Six Sigma, Capacity Planning, Leadership & Coaching, Project Management Professional (PMP), Solution Design, Critical Thinking, Project Planning, Feature Backlog Prioritization, Project Delivery, Program Management, Waterfall Methodology, Business Requirements, Inventory, Best Practices, Cross-functional Team Leadership, Project Leadership, IT Projects, IT Project Management, Status Updates, Client Presentations, Process Flow Design, Process Flows, Team Mentoring, Lean Six Sigma Black Belt, Project Tracking, Agile Transformation, Software Project Management, Project Timelines, Task Management, Process Improvement, Reporting, Certified Project Manager, Business Logic, Team Building, Customer Service, Project Reporting, Process Mapping, Work Breakdown Structure, Digital Project Management, Reports, Program Coordination, Observation, Leadership, Creative Strategy, Business Evaluation, Teams, Consulting, Evaluation, Mentorship & Coaching, Mentorship, Projects, Assembly, QA Testing, Scheduling, Operational Assessments, Project Scoping, Manufacturing Project Management, Business Process Improvement (BPI), Requirements & Specifications, Compliance, Collaboration, Root Cause Analysis, Strategy, Metrics, Employee Training, Research & Critical Thinking, Innovation, Build Processes, Optimization, Functional Mapping, Impact Mapping, Story Mapping, Conflict Resolution, Documentation, Cross-functional Collaboration, New Product Development, Negotiation, Operations Research, Military Operations, Executive Coaching, Executive Consulting, Agile Practices, Scaled Agile Framework (SAFe), Minitab, Team Management, Teaching, Training & Training Content Development, Program Design, Product Launch, Workshops, Stakeholder Interviews, iGrafx, Stakeholder Management, Microsoft Office, Agile Program Management, Failure Mode Effects Analysis (FMEA), One-piece Flow, Training Content, Project Management Certifications, Technical Project Management, Project Lifecycle, Data Analytics, Business Analysis, Backlog Management, Delivery Management, Discovery Workshops, User Stories, Risk Analysis, Risk Management, Budgeting, Finance, Project Scheduling, Data Management, Sprint Planning, Complex Program Management, Business to Business (B2B), IT, Vendor Management, Communication Strategy, Hybrid Project Management, Vendors & Suppliers, Communication, Product Management, Warehouses, Release Management, Resource Management, PI Planning, Stakeholder Engagement, Customer Support, Retrospective Techniques, Accounting, Business Planning, Microsoft Teams, Scrum Coaching, Scope of Work, Supply Chain, Digital Transformation Program Management, Business Transformation Program Management, Process Automation, New Products, Startups, Webex, Agile Coaching, Agile Certified Practitioner, Business Solutions, Operations Management, Inventory Management, Patient Services, Experience Design, Agile Product Delivery, Rapid Improvement Event (RIE), Business Law, Contract Review, Automotive System Knowlege, Business Transformation Project Management, Business Process Re-engineering, Technical Program Management, Product Lifecycle Management (PLM), Fintech, Property Insurance, Chemical Engineering, Implementation, Process Ownership, Design, Sprint Retrospectives, Government Contracting, Mobile Payments, Mobile App Development, Smartsheet, Execution

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