Marcos Saiz, Project Manager in Montevideo, Montevideo Department, Uruguay
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Marcos Saiz

Verified Expert  in Project Management

Project Manager

Location
Montevideo, Montevideo Department, Uruguay
Toptal Member Since
June 7, 2019

Marcos has worked in diverse companies with different roles and methodologies. He founded, advised, and sold a couple of startups. He was a senior consultant, regional manager, and practice leader for a US-based consulting firm. Lately, Marcos has performed due diligence and cross-functional integration of acquired companies (across engineering, support, finance, etc.). He currently leads a project management office and oversees strategic modernization projects for legacy software products.

Project Highlights

Feng Office Collaboration Platform Development
Managed the development until it became a feature-rich collaboration platform used by millions around the world.
Lead Discovery and POC for Leading Radio Station
Led the discovery and MVP phases of a bigger project for a leading radio station.
Managed the Credit Platform Project for an International Bank
Led the project from requirements gathering until months after go-live, ensuring the success of the project.

Expertise

Work Experience

Integrations Director | PMO Director

2023 - PRESENT
Generix Group
  • Coordinated the due diligence and integration planning for the acquisition of DDS software.
  • Managed the transformation project for their legacy MPRP communication gateway application. This modernization project included coordination across development teams, DevOps, product management, cloud IT/SaaS, and customer support.
  • Managed the transformation projects to modernize and adapt the legacy AIO application to the French e-invoicing reform. The goals included re-architecture, infrastructure updates, performance improvement, and several functional additions.
  • Managed the technical documentation team, training a new manager to define key performance indicators and manage operational improvement projects.
  • Managed the PMO team, overseeing digital transformation and technical projects across the organization: data center migrations, implementation of different tools, cloud migrations, product development, and more.
  • Created and managed product roadmaps for both AIO and GCN products.
  • Combined agile practices with traditional PMP methodology to achieve results and satisfy different stakeholders.

Project Manager | Professional Services Leadership (via Toptal)

2020 - 2023
ServiceRocket, Inc
  • Joined the team as a project manager to salvage a project with one of the Big Five tech giants. Effectively oversaw the Agile project to grow the account, resulting in a fivefold increase in account size over two years.
  • Held the Latin America regional manager interim role, managing a team specializing in Atlassian migrations and implementations and serving mid-market to enterprise customers in the US and UK. Hired and trained key resources for the team.
  • Served as a partner practice lead and implemented an execution framework to standardize worldwide processes across the professional services practice. Defined key performance indicators, documented processes, and executed improvement projects.
  • Worked as a professional services resource manager and oversaw the resource allocations across the worldwide PS organization, defining the people growth strategy, owning the budget and resource utilization, and defining hiring guidelines.
  • Oversaw the technical sales and delivery activities for a broad portfolio of projects (including NetSuite ERP implementations and customizations and e-learning systems customizations) across several industries.
  • Represented the company with partners, prospects, and customers. Managed ServiceRocket's biggest customer program, consisting of several multi-year, multimillion-dollar projects.

VP of Integration Management

2018 - 2021
ESW Capital
  • Managed due diligence projects and overall company integration projects for 30 companies for over $1 billion.
  • Integrated and closely managed server migrations to AWS, creating CI/CD pipelines, improving the overall software quality, source code migrations, compliance certifications, finance systems migrations, new support team training, and more.
  • Addressed operational efficiency in different teams by defining metrics, documenting processes, and executing productivity improvement projects. Achieved up to 10 times productivity after applying an improvement framework.
  • Managed communication across the organization using agile techniques, which included the acquisition target and internal stakeholders ranging from CEOs to ICs.
  • Aligned 30 functional leaders and their teams to perform a complete and prompt 4-week due diligence and a 90-day full integration into ESW Capital processes.
  • Ran the company on par with the acquiring company CEO for 90 days.

Software Engineering Manager

2015 - 2018
Aurea Software
  • Orchestrated a 100-person team composed of engineering and managed services individual contributors across 10+ teams with several projects per team.
  • Delivered strategic projects such as PCI compliance, data center to AWS migrations, full deployment automation, and 50% hardware cost reduction initiatives.
  • Defined and implemented the standards for continuous integration and continuous delivery across the organization, using agile methodologies such as Scrum and Kanban.
  • Managed all projects focused on adding features and fixing defects in four different portfolio products.
  • Interviewed 100+ individual contributors, hired tens, and had to release tens as well.
  • Managed a hosted EDI platform with 350 million transactions/year from 160 different sources.
  • Worked in a globally distributed and dynamic environment, meeting aggressive goals.
  • Audited and optimized the IT infrastructure worth millions in annual AWS costs, simplifying the footprint and halving costs twice in six months.
  • Implemented solutions to measure and enhance the teams' productivity in a globally distributed workforce.

Senior Consultant | Project Manager

2012 - 2015
Urudata Software
  • Led the team that created a credit platform for one of the biggest Latin American banks. Managed the project since requirements creation until users were trained and the system was stable in production.
  • Created the customer-facing waterfall project plan while running the teams internally using Agile.
  • Implemented the knowledge management system in the biggest Uruguayan oil company.
  • Managed the development of the directors' assistance application. Led the team that started with requirement collection up to the implementation and training of executives.
  • Led the development team that developed the document management solution sold by Urudata and implemented in the oil company.
  • Managed the overall project, defining deliverables for the customer, 3rd party vendors that provided other parts of the solution, and other project managers that the solution interacted with.

Founder | Director | Special Project Manager

2008 - 2013
Feng Office
  • Contributed to the definition of business model, strategic planning, market analysis, technology positioning, financial analysis, relationship with investors, and supporting organizations.
  • Created the operations area and handled software development (web application and eCommerce site), server infrastructure, and customer relationship management.
  • Handled the IT infrastructure, including auditing the current infrastructure and increasing its efficiency while implementing solutions to increase staff productivity.
  • Defined the marketing and sales strategies, implemented process automation, and defined tactics and promotional campaigns. Developed the end-to-end strategy for advertising agencies.
  • Hired and trained tens of developers who were part of the team.
  • Managed sales and marketing projects aimed at increasing sales.
  • Managed several projects to decrease support ticket throughput.
  • Oversaw the server infrastructure, including running several projects to increase availability and responsiveness while controlling costs.
  • Led a multidisciplinary team of 15 using Agile methodologies in a startup environment. Handled the information architecture, design, and implementation projects of Feng Office for more than 200 companies and organizations worldwide.

Teacher

2007 - 2009
Universidad de la República
  • Taught information security to undergraduates, including setting up the information security labs and assisting students during class.
  • Taught programming to first-year students, including algorithms and their efficiency.
  • Led the Web 2.0 Mastery course for postgraduates.
  • Served as a tutor for a degree project while working with the Human-Computer Interaction Group.

Feng Office Collaboration Platform Development

http://www.fengoffice.com

Managed the development until it became a feature-rich collaboration platform used by millions around the world.

Feng Office was born as my end of career project while studying systems engineering. I developed it with a colleague as an open source project under the name of OpenGoo. It was rated with the highest grade and was the basis for the venture. The project was recognized and supported by international organizations such as Prosperitas Capital Partners, Allied Venture, and IDB. Uruguayan supporter institutions include the National Agency for Research and Innovation, the Fondo Emprender, the Banco de la República Oriental del Uruguay and the Fundación Ricaldoni. International press articles, over a million visits to its website, more than 300,000 users and translations to 25 languages make Feng Office one of the world's most popular cloud-based project management systems.

Si Quiero Wedding Gifts Portal

Relaunched the portal to make it a fully operating business.

I partnered to acquire this portal specializing in newlyweds' gift lists. After the acquisition, I revamped the portal, relaunched it with improvements, and successfully sold it. I handled the IT infrastructure and software development during my tenure.

Lead Discovery and POC for Leading Radio Station

Led the discovery and MVP phases of a bigger project for a leading radio station.

Led the discovery phase, which resulted in requirements being defined. Successfully managed the development of the MVP using Agile methodologies and handed over to a peer to continue development for the full scope.

Infocasas Team Building and Development Team Ramp Up

http://www.infocasas.com.uy

Designed the operations area including engineering, SaaS, and support.

My responsibilities included key team members recruitment, the definition of internal procedures for development, server management areas, advice on the angel investment round, and successful elaboration of funding plans and training of the future CTO.

Infocasas is a VC-backed real estate portal for homeowners and real estate agents who wish to sell or rent properties. It currently operates in several Latin American countries and is backed by a Malaysian VC fund.

Managed the Credit Platform Project for an International Bank

Led the project from requirements gathering until months after go-live, ensuring the success of the project.

My duties started with requirement gathering, solution architecture, and design. I then led the implementation team, trained users, and ensured the system implementation was a success.

The customer was the most valuable Latin American bank.

Clinic Management Application

Designed and developed a clinic management application for the healthcare industry.

I was in charge of requirements collection, development, and production implementation of a clinic management application.

The system's main features included patient management, clinical history, availability and agenda management, and debt management.

I led a team of three engineers in developing this project. We successfully launched and implemented the system in six months and maintained it in production for several years.
2010 - 2010

Postgraduate Courses in Finance, Economics, Operations, and HR

ORT University - Montevideo, Uruguay

2002 - 2008

Bachelor's Degree in Software Engineering

Universidad de la Republica - Montevideo, Uruguay

JANUARY 2017 - PRESENT

DevOps Leader

DevOps Institute

Tools

Jira, Visual Studio .NET, Jenkins, TeamCity, JavaScript Debugging, Amazon EBS, AWS SDK, MySQL Workbench, MySQL Performance Tuning, Visual Studio 2013, Visual Studio 2015, Zoom, Asana, Trello, JavaScript Testing, PostgreSQL, Visual Studio 2012, TFS, Microsoft Team Foundation Server, GitHub, Git, Subversion (SVN), CVS, Confluence, Slack, Miro

Platforms

Windows, Amazon Web Services (AWS), MacOS, Amazon EC2, Xamarin, SharePoint

Paradigms

Scrum, Kanban, Waterfall Development, Continuous Integration (CI), Continuous Delivery (CD), Object-oriented Programming (OOP), Agile, Web Architecture, Agile Project Management, Waterfall Delivery, Design Thinking, Service-oriented Architecture (SOA), Key Performance Metrics, Test-driven Development (TDD), Behavior-driven Development (BDD), CMMI, Change Management

Industry Expertise

Software, Oil & Gas, Banking & Finance, Venture Capital, Law, Entertainment & Leisure, Real Estate, Energy, Pharmaceuticals, Healthcare, Professional Services

Other

Technical Project Management, Project Tracking, Business Requirements, Stakeholder Management, Software as a Service (SaaS), Global Team Management, Project Management, Program Management, Software Development, Software Development Management, IT Systems Architecture, Cross-functional Team Leadership, GitFlow, Project Management Office (PMO), Startups, Data Analysis, Operational Efficiency Improvement, Process Documentation, IT Project Management, R&D, Consulting, Business & Digital Transformation, Backlog Management, Migration, Cloud Migration, Risk Management, Mergers & Acquisitions (M&A), Post-merger Integration, Due Diligence, Customer Support, MySQL, SQL Server 2016, PMO, Agile Sprints, Scrum Master, Web UI, Amazon S3 (AWS S3), SQL Server 2008 R2, Microsoft SQL Server, CakePHP, Data Center Migration, Website Migration, Data Migration, Database Migration, Waterfall Methodology, Process Improvement Project Management, Training, Operational Assessments, Small Business, Workflow, Agency, Process Improvement, Product Management, Agile Coaching, Business Transformation, Business Analysis, Productivity, Project Discovery, BlueJeans, Finance, Web Application Architecture, JavaScript, Mobile, Mobile Web, Web UX, Mobile UX, AWS HA, Oracle 11g, Microsoft, Visual Studio 2017, jQuery, AngularJS, PCI Compliance, GDPR, Legal, Recruitment, Project Management SRO, Stakeholder Engagement, Certified ScrumMaster (CSM), Customer Service, Acquisitions, Key Performance Indicators (KPIs), Software Project Management, Education, Information Security, IT Security, Programming, Algorithms, Tutoring, Economics, Business, Operations, Sales, Human Resources (HR), Engineering, Computer Science, Computer Architecture, Robotics, Neural Networks, User Experience (UX), Web Development, Databases, Algebra, Probability Theory, Calculus, Team Building, Company Strategy, Product Growth, System Architecture, Microsoft Teams, Google Workspace, IT Infrastructure, IT Operations Management (ITOM), IT Consulting, Development, Jira Administration, Workshops, Healthcare IT, Patient Services, Project Management Professional (PMP), Smartsheet, Chief of Staff, Digital Project Management, Process Design, Process Flows, Process Mapping, Process Modeling, Business Process Modeling, Business Process Management (BPM), Learning Management Systems (LMS), ClickUp

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