Craig Harsip
Data Engineer and Developer
Craig has 20 years of experience with custom software development and API integrations in high-scale eCommerce environments. An AWS Certified Solution Architect, Craig specializes in the design, implementation, and optimization of databases and workload migration to the cloud. Craig has a track record of leading teams and collaborating with diverse stakeholders of all levels to assess priorities and develop technology strategies.
Portfolio
Experience
Contact Centers - 15 yearsSQL Server 2010 - 10 yearsPython - 3 yearsAmazon RDS - 3 yearsAWS Lambda - 3 yearsAWS Database Migration Service - 2 yearsAmazon Connect - 2 yearsAmazon API Gateway - 2 yearsLocation
Availability
Preferred Environment
AWS Lambda, Amazon API Gateway, Python, Amazon RDS, MacOS
The most amazing...
...innovation I've made was an IVR call flow generator, allowing the system to scale to meet the company's expansion while reducing the developer support required.
Work Experience
Senior Director of Engineering
EF Education First
- Directed the development and execution of multiple projects, establishing the scope and schedule, and balancing the work and needs of the in-house and offshore contract team members.
- Developed the strategy and vision for replacing monolithic apps with a distributed architecture. The new architecture is hosted in Kubernetes and centers around .NET Core microservices, which communicate to external systems via Kafka and StreamSets.
- Drove a series of process improvements which resulted in increased velocity and reduction in post-release outages.
- Developed a repeatable process for migrating the company's on-premise SQL Server databases to AWS RDS PostgreSQL via the AWS Database Migration Service.
Director of Technology
Vistaprint
- Defined the roadmap, communicated with developers and stakeholders, and led the delivery and operational success of seven software development squads.
- Delivered several components of Vistaprint’s new eCommerce platform. These components were primarily Node.js services which were hosted in Kubernetes and then published to a Snowflake data lake.
- Collaborated with other teams to ensure that the processes ran smoothly, i.e., that they could easily refine our platform APIs (which we would later consume) and design APIs that we could later publish.
- Migrated Vistaprint's contact center operations from 45 globally distributed on-premise Cisco and NICE servers to Amazon Connect.
- Implemented data pipelines and speech analytics capabilities using AWS machine learning APIs such as Transcribe and Comprehend, Lambda, Python, and Snowflake SQL.
Senior Manager of Technology
Vistaprint
- Developed and delivered a multiyear technology roadmap.
- Designed and built a set of .NET APIs which abstracted the complexity of Vistaprint's monolithic site architecture from the CRM. These APIs allowed the CRM to support other sites and brands without requiring code changes to the CRM.
- Established Vistaprint’s first full-stack software development team in an offshore office. Recruited and grew the team from the first hire to eight engineers and integrated them into the organization.
- Built the ETL in SQL Server SSIS to populate a data mart sourced from multiple third-party and custom software packages. This data was then imported into Vistaprint's data warehouse for inclusion in multiple cubes and business operations reports.
Senior Lead Software Engineer
VistaPrint
- Designed and implemented innovative contact center solutions, including an IVR-based payment collection system that allowed agents to securely process orders and a data-driven menu system that enabled us to scale to hundreds of unique call flows.
- Rearchitected data pipelines and tools for the creative team to design and deploy a variety of digital product offerings and templates.
- Designed and implemented a customer recognition engine in a database of 10 million customers, which enabled savings of 30 seconds per call at the contact center.
- Led several projects, including three new digital product offerings, and was in charge of the requirements definition, technical specification, implementation, and post-launch analysis.
Experience
Amazon Connect Migration
To make the business case for investment, I authored a 1-page document outlining the limitations of the legacy solution, the promise of the AWS solution, and the cost difference, and presented this to the CEO and chief data officer.
I wrote some scripts to migrate the output of AWS's text analysis services to our data warehouse so that the customer analytics teams could answer the question: "What types of questions can we answer with this data?"
I also led the development team responsible for integrating Connect into our website and CRM and identifying and implementing the networking infrastructure changes required.
CRM Replatform
I was the architect and team lead responsible for designing and implementing the solution.
To support the migration and expansion, I:
• Created microservices layer to abstract the CRM from the knowledge of the implementation details of either site.
• Defined a common interface, enforced that the new site adheres to this interface, and built an adapter on top of the monolith.
• Created an adapter to convert the new interface to the old one so that we would not need to make changes to the legacy CRM and to reduce risk.
Bidask.harsip.com
https://bidask.harsip.com/Skills
Languages
SQL, Stored Procedure, JavaScript, Python, VB.NET, C#, Snowflake, T-SQL (Transact-SQL), Ruby, SQL DML
Tools
Cisco UCCE, Cisco Unified Contact Center Enterprise, Amazon Connect, Query Plan, AWS IAM, Microsoft Excel, AWS Simple Notification Service (SNS), Amazon Simple Queue Service (SQS), Amazon Athena, Amazon CloudWatch, Amazon CloudFront CDN, Looker, RabbitMQ, Microsoft Power BI, Amazon Cognito, Terraform
Paradigms
ETL, Database Design, Agile, Microservices, REST, Business Intelligence (BI)
Platforms
AWS Lambda, Amazon Web Services (AWS), Jupyter Notebook, MacOS, Amazon EC2, Apache Kafka
Storage
Databases, Microsoft SQL Server, DB, SQL Stored Procedures, SQL Views, Relational Databases, JSON, Amazon Aurora, Amazon S3 (AWS S3), SQL Server Integration Services (SSIS), SQL Server DBA, Database Administration (DBA), Data Pipelines, Microsoft DBA, Database Migration, Amazon DynamoDB, SQL Server 2010, MySQL, PostgreSQL, Database Performance, SQL Performance
Other
Amazon RDS, Interactive Voice Response (IVR), CTI, Call Centers, Contact Centers, Data Queries, Data Reporting, Data Modeling, Data Engineering, Query Optimization, Database Optimization, Cloud, Architecture, Amazon API Gateway, Data Transformation, Workforce Management (WFM), AWS Database Migration Service, Data Visualization, eCommerce APIs, CSV File Processing, CSV, Data, Data Architecture, Amazon Route 53, Machine Learning, Linear Regression, Logistic Regression, NICE Systems, SOAP, Amazon Kinesis, Salesforce Service Cloud, Gatsby, Views, StreamSets, ETL Tools, Finance, Data Migration, APIs, Performance Tuning
Frameworks
.NET, ASP.NET, .NET Core
Libraries/APIs
Pandas, REST APIs, Scikit-learn, NumPy, Jira REST API, Node.js, React
Education
Bachelor's Degree in Computer Science
Rensselaer Polytechnic Institute - Troy, NY, United States
Certifications
Classical Machine Learning for Financial Engineering
New York University
AWS Certified Solutions Architect Associate
AWS