Lead CRM Consultant2018 - PRESENTUP Consulting S.A.
- Successfully implemented and oversaw projects on Sales, Service, and Community Cloud for 10+ clients.
- Prepared and presented Salesforce client demos.
- Defined the project scope and minimal viable product.
- Estimated required effort and prepared quotes.
- Held business analysis workshops and gathered requirements.
- Designed project architecture and data model.
- Implemented business workflows and requirements using clicks and code across all available Salesforce technologies.
- Executed unit testing and UAT Testing followup.
- Trained clients, and created technical documentation and user guides.
Research And Development: Analyst Developer2017 - 2018GlobeMed Group
- Designed a support ticket management system with SLA tracking, notifications, and escalations.
- Coded a chatbot for the company's website using Rest integration with an AI web service.
Salesforce Consultant2015 - 2017EI-Technologies
Technologies: Visualforce, REST, Salesforce
- Configured objects and fields, validation rules, workflows, process builders, and visual flows.
- Developed Visualforce pages triggers, batches, and REST web services.
- Implemented bug fixes and change requests on existing software within given SLAs.
- Coordinated with front office teams for planning, release roadmap, and solution design.
- Executed white and black box testing.