Senior Salesforce Developer2016 - PRESENTKeeptruckin
Technologies: NetSuite, FinancialForce, Aha!, Vertex, Helpshift, Zenkraft, DocuSign, RingDNA, Pardot, Zuora, Visualforce, Apex, Salesforce
- Lead a team of 3 and cross-functional collaboration for smooth and on time delivery of requirements.
- Executed order management, supply chain and device activations support for retail customers of KeepTruckin on biggest truck stops chain “Pilot Flying J” in USA resulted in 27.4% increase in revenue.
- Fixed bugs and completed a daily health check of automated processes to maintain key system metrics and data integrity.
- Revamped payment processing to charge customers upfront supporting 40% increase in revenue.
- Integrated Helpshift, an AI powered conversational platform which reduced inbound call volume to half.
- Executed Custom CPQ wizard to expedite the order placement, reducing the number of click from 23 to 8.
- Executed Order fulfilment module, reducing processing time per order from 5 mins to 60 seconds.
- Implemented Sales tax collection module from upcoming and existing customers using Vertex and Zuora.
- Led the platform optimization efforts to manage the growth from ~8k accounts in Q1-2017 to ~100k accounts by Q4-2018.
- Integrated Netsuite with salesforce as inventory management module to bring in inventory depreciation and financial reporting on unified platform.
- Integrated 3pl vendor in SCM flow to improve performance on order shipment and reduce per order shipment cost.
Salesforce Developer2015 - 2016Keeptruckin
Technologies: DocuSign, Zenkraft, Helpshift, Vertex, Aha!, FinancialForce, Zuora, RingDNA, Pardot, Visualforce, Apex, Salesforce
- Designed and developed internal tools in Salesforce to streamline sales/support process.
- Administered Salesforce reports and dashboards to monitor sales and support team's activity.
- Solved technical challenges faced by sales, marketing, and support teams.
- Managed third-party services for sales, support, and marketing, like Pardot, RingDNA.
- Customized Salesforce campaigns according to marketing requirements of the organization.
- Automated fulfillment, return merchandise authorization and acquisition process in Financial Force.
- Developed and updated Chrome app for hardware update and assignment to the customer on Salesforce and the server.
Salesforce Developer2015 - 2015Itroos
Technologies: Visualforce, Apex, Salesforce
- Developed, tested, and deployed business solutions on Salesforce.com platform.
- Designed and managed the execution of test plans.
- Ensured that a quality solution is delivered.
- Adapted to rapidly changing and sometimes ambiguous work situations.
- Managed employee feedback app on Salesforce, To allow managers and employees to communicate easily by utilizing powers of the Salesforce platform over mobile and desktop.
- Implemented and managed various complex sales, marketing, legal and services business processes within multiple organisations.