Muhammad Tanveer Zafar
Verified Expert in Engineering
Force.com Developer
Islamabad, Islamabad Capital Territory, Pakistan
Toptal member since December 21, 2018
Muhammad has over three years of experience designing, developing, managing, and integrating new requirements. He has hands-on experience in 3rd party SaaS software integration with Salesforce which are Zuora, Pardot, Ring-DNA, DocuSign, Zenkraft, HelpShift, Vertex, and Aha.
Portfolio
Experience
Availability
Preferred Environment
Salesforce
The most amazing...
...thing I have developed is an algorithm to rank different journals and conferences combining three different techniques of decision tree algorithm.
Work Experience
Senior Salesforce Developer
Keeptruckin
- Lead a team of 3 and cross-functional collaboration for smooth and on time delivery of requirements.
- Executed order management, supply chain and device activations support for retail customers of KeepTruckin on biggest truck stops chain “Pilot Flying J” in USA resulted in 27.4% increase in revenue.
- Fixed bugs and completed a daily health check of automated processes to maintain key system metrics and data integrity.
- Revamped payment processing to charge customers upfront supporting 40% increase in revenue.
- Integrated Helpshift, an AI powered conversational platform which reduced inbound call volume to half.
- Executed Custom CPQ wizard to expedite the order placement, reducing the number of click from 23 to 8.
- Executed Order fulfilment module, reducing processing time per order from 5 mins to 60 seconds.
- Implemented Sales tax collection module from upcoming and existing customers using Vertex and Zuora.
- Led the platform optimization efforts to manage the growth from ~8k accounts in Q1-2017 to ~100k accounts by Q4-2018.
- Integrated Netsuite with salesforce as inventory management module to bring in inventory depreciation and financial reporting on unified platform.
- Integrated 3pl vendor in SCM flow to improve performance on order shipment and reduce per order shipment cost.
Salesforce Developer
Keeptruckin
- Designed and developed internal tools in Salesforce to streamline sales/support process.
- Administered Salesforce reports and dashboards to monitor sales and support team's activity.
- Solved technical challenges faced by sales, marketing, and support teams.
- Managed third-party services for sales, support, and marketing, like Pardot, RingDNA.
- Customized Salesforce campaigns according to marketing requirements of the organization.
- Automated fulfillment, return merchandise authorization and acquisition process in Financial Force.
- Developed and updated Chrome app for hardware update and assignment to the customer on Salesforce and the server.
Salesforce Developer
Itroos
- Developed, tested, and deployed business solutions on Salesforce.com platform.
- Designed and managed the execution of test plans.
- Ensured that a quality solution is delivered.
- Adapted to rapidly changing and sometimes ambiguous work situations.
- Managed employee feedback app on Salesforce, To allow managers and employees to communicate easily by utilizing powers of the Salesforce platform over mobile and desktop.
- Implemented and managed various complex sales, marketing, legal and services business processes within multiple organisations.
Experience
CPQ
3PL Integration
It increased the efficiency on the scm side and reduced the cost by about 30% which can increase up to 60% in case of peak shipping days.
Custom Territory Management
It helped to route accounts evenly to agents despite being round robin.
Custom Campaign Influence
Zuora Salesforce Integration
It helped out in easy financial reporting and automated revenue generation.
Gainsight Integration with Salesforce
It resulted in customer retention and gave the ability to track customer behavior sooner and rectify it for the better good.
It helped to retain 35% of the customers.
Helpshift as Customer Support
It helped to reduce customer service load by 25%, by suggesting different articles based on keywords using AI.
Netsuite Salesforce Integration
It helped to bring in asset depreciation, accounting, and inventory management together to make assessment easy for the financial user.
Education
Bachelor's Degree in Computer Science
National University of Computer and Emerging Science - Islamabad, Pakistan
Certifications
Salesforce App Builder
Salesforce University
Salesforce Platform Developer 1
Salesforce University
Skills
Libraries/APIs
Salesforce API, Salesforce Development, Salesforce Development, NetSuite API
Tools
Aha!, Salesforce Development, Force.com Migration Tool, Salesforce Sales Cloud, Pardot, RingDNA, Zenkraft, FinancialForce
Languages
Apex, APEX Code, XML
Platforms
Salesforce Design, Helpshift, Force.com IDE, AskNicely
Frameworks
Visualforce
Paradigms
REST
Storage
JSON
Other
Force.com, Zuora, DocuSign, Vertex, SOAP, Salesforce Knowledge, Salesforce Service Cloud, CRM, Gainsight, Salesforce Pardot Marketing, NetSuite, Salesforce Lightning, Fund Accounting & Administration
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