Christopher Barklem
Verified Expert in Design
Designer
Batam, Batam City, Riau Islands, Indonesia
Toptal member since March 12, 2022
Christopher is one of the most experienced creative minds in the industry, with over two decades in product design. Over 25 million users utilize his interactions on a day-to-day basis. His award-winning work is integrated into over 700 banks worldwide (100 million users), in small to enterprise companies, as seen in SaaS, B2B, B2C, C2C, government, and education. Christopher is a creative leader with over a decade of experience building and managing creative teams.
Portfolio
Work Experience
UX Leader | UX Manager | Creative Director | Senior UX Designer | Senior Product Designer
Freelance
- Contributed to building a digital onboarding process for Banco Sabadell by leading the project's user experience with an ambitious target of nine months. The project went live to the public in December 2021.
- Designed the award-winning National Geographic Learning education platform, which became the leading English language tool for teachers in 2021. More than 1.5 million students have used the application to continue their English studies at home.
- Helped in Oracle's Redwood redesign project by redesigning how users think about enterprise system dashboards. Used smart algorithmic logic and machine learning to enhance the day-to-day working lives of over 25 million users.
- Redesigned the Polymatica data science application, which increased its market share by over 26% in the first 12 months after relaunch.
UX/UI Designer
HeliumDeploy
- Provided a complete UX and sales audit of the company's Shopify marketing website and conversion flows.
- Examined the company's product offerings to allow it to scale sales and support operations.
- Designed flows and landing pages to engage and convert sales into product packages.
CRO Designer
Beyond Dept
- Audited funnel process to increase conversions and quality. Used analytical data to make design decisions focused on reducing friction and increasing the number of customers that found the product which suited their needs.
- Analyzed the sites and funneled traffic to gain key insights into the user's behaviors. Redesigned the funnel process to reduce friction and increase conversations.
- Redesigned the UI to allow the user to move faster and understand more of what the task required.
UX/CX Strategy Consultant
FICO
- Led the CX strategy transformation for a Fortune 500 SaaS company serving the financial industry. The project involved mapping the current state, identifying best practices, and defining a 10x target operating model.
- Held 21 stakeholder interviews and five SME interviews to gather key insights and align on the company's current state and 10x vision; also did over 38 hours of CX research interviews.
- Designed the current state, transitional states, and future operating model.
- Held seven hours of client workshops to align stakeholders on key insights.
- Designed customer and sales journeys for the company's target customer models.
Creative Director | Head of User Experience
Strands
- Designed the first personal financial management application, which won the Finovate award for best new banking application and is now integrated into over 600 banks worldwide.
- Created the first Agile UX processes, which worked seamlessly with Agile development. Shared this methodology with over 100 startups in Barcelona, which radically changed how the industry of UX works today.
- Designed the first personal financial management application called MoneyStrands, which won the Finovate Awards for best new financial application and the Webby design award for best application design.
Education
Bachelor’s Degree in Building Surveying BSc
Northumbria University - Newcastle, England
Certifications
Interaction Design Specialization
UC San Diego via Coursera
CIW Web Design Specialist
CIW
Professional Qualification in Solaris Systems, UNIX, Oracle Database, Network Engineering
Sun Education
MCSE
Microsoft
Skills
Tools
Figma, Sketch, InVision, Adobe XD Design, Adobe Analytics, UX Tools, Google Sheets Development, Miro Development, Sublime Text 3, Git, Adobe Illustrator, Photoshop, Bubble, Jira, Confluence, Adobe InDesign, OmniGraffle Design, Balsamiq, Zeplin Design, Adobe Creative Suite Design, Origami Studio
Languages
HTML5, CSS, HTML, HTML5, JavaScript, PHP, Java
Platforms
UserZoom, iOS Design, Android Design, WordPress Design, Adobe Creative Suite Design, Mobile App Design, Unix, Oracle Database, Shopify, Webflow Design, Google Sites, Visual Studio Development
Industry Expertise
Marketing Design, Retail & Wholesale, Consumer Products, Technology, Advertising Management, Real Estate
Other
UX Design, UX Research, App UX, Web UX Design, UX Design, UI Design, Commercial Interior Design, Systems, Web Design, E-commerce UX Design, UI Design, Web UI Design, Online Banking, Digital Banking, Fintech Development, UX Design, User Flow Design, UX Design, User Journeys, UX Design, Process Design, Design Systems, UX Design, UX Design, Agile Sprints, Agile Delivery, UX Design, MVP Design, UX Leadership, A/B Testing, UX Design, Design Sprints, Mental Model, Prototype Design, Prototype Design, Prototype Design, Prototype Design, Annotated Wireframes, Card Sorting, Usability Testing, Unmoderated Remote Usability Testing, Quantitative Survey, UX Design, Focus Groups, UX Design, Product Roadmaps, Web Design, Heuristic Analysis, Taxonomy, UX Design, Value Proposition Design, Key Performance Indicators (KPIs), Brainstorming, Graphic Design, Web UI, App UI, Art Direction, Product Design, UX Design, UI Design, User-centered Design (UCD), Interaction Design (IxD), Visual Design, Agile Design, Stakeholder Engagement, Design Strategy, Digital Product Design, Wireframing, User Onboarding, Business Process Modeling, Brand Design, UI Design, Prototyping, Quality Assurance Engineering, UI Style Guides, User Research, UX Design, Visual Storytelling, Virtual Coaching, SaaS Design, Mobile App Design, Mobile App Design, Prototype Design, UI Design, Responsive UX Design, Visual Design, Branding, Web App Design, UI Design, Responsive Web Design, Mockups, E-commerce Website Design, Shopify Design, Conversion, Conversion Rate, CX Strategy, UX Strategy, CX Design, User Behavior, Behavioral Economics, Behavioral Testing, Behavior-driven Design, Behavioral Science, Behavioral Design, Consumer Behavior, Landing Page Design, Web 3.0, Blockchain, Early-stage Startups, Dashboard Design, Personal Finance, UI Design, UX Design, SaaS Design, Component Libraries, Dashboard, Graphic Design, Badges, Web Application, User Testing, Validated User Research, Learning Management Systems (LMS), Design Leadership, Mobile UI Design, Mobile UX Design, Discovery Workshops, UX Design, User Stories, Project Estimation, CRM Design, Usability, Accessibility Development, Target Operating Models, Data Visualization Design, B2B Design, Design, Scrum Master Consulting, Product Management, Agile Design, Product Strategy, Design Thinking, Innovation, Customer Journeys, Business Strategy, Design Consulting, GTM Marketing, Product Strategy Consulting, Startup Development, Lean Startups, Project Design & Management, Product Owners, SaaS Design, Agile Design, Design Strategy, Leadership, Human-centered Design, Marketing Design, Storytelling Design, Stakeholder Interviews, Workshops, Quantitative Research, Design Research, Monetization Product Management, Growth Design, Rapid Prototyping, Web Design, User Experience Strategy, Research, Competitor Analysis, Competitor Analysis & Profiling, Strategic Design, Mobile App, Material Design, UX Wireframes, UI Design, Web Design, Landing Pages, User Conversion, Report Design, Mobile App Design, CRM Design, Content Management Systems (CMS), User Validation, Information Architecture, CRO, Learning, Responsive Design, B2C, Presentation Design, Communication Design, Customer Research, Digital Marketing Product Management, Search, Mobile App, Style Guides, Mockups, Maps, Design Reviews, Website Builders, WYSIWYG Web Builders, Mobile App Design, Web App Design, UI Design, Layout Design, Design Workshops, Feature Prioritization, Remote User Testing, WCAG 2, Native Mobile Apps, Creative Direction, Motion Design, Interactive UI, Touchscreens, Brand Design, Interior Design, Museums & Exhibits, Logo Design, Management, Checkout, Presentations, UX Design, Digital Transformation, Direct to Consumer (D2C), iOS Design, iOS Design, Usability Analysis, Copywriting, Usability Heuristics, UX Review, Interviews, JTBD Interviews, Heuristic Review, Heuristic Reports, Heuristic Evaluation, Heuristic Ideation Technique, Heuristics, Client Interviews, Messaging, UI Prototyping, Proof of Concept (POC), Product Conceptualization, Packaging, User Experience Design, Ideation, Chatbot Design, Design Libraries, Minimum Viable Product (MVP), Stakeholder Management, Audits, Texting, Wizards, Naming, Consumer-facing Product Design, Mobile App Design, WordPress Design, Responsive Web Development, Color Palettes, Typography, DataViz, Qualitative Research, Team Management, Research Reports, Communication Design, Technical Diagrams, Diagrams, Mentorship, Team Mentoring, Emerging Technologies, Website Audits, System Design, UX Design, Survey Consulting, Design Consultation, Cryptocurrency Design, BTC Wallet, Decentralized Finance (DeFi), Service Design, Best Practices in Design, Layout, ERP Development, Data-heavy Design, Adobe UX, Building Services Design, IT Networking, System Architecture, Storage Products, Finance, UX Design, Pattern Libraries, Eye Tracking, Analysis, Task Analysis, Service Blueprints, 2D Animation, Rentals, Cognitive Behavioral Therapy (CBT), Award-winning, Illustration, Apache Solr, Sustainability, Business Intelligence Development, Front-end, Software Design, AI Design, Chatbot Design, Animated Interactions, AI Design, Crypto, JetBrains, Integrated Development Environments (IDE), Drones, NFT, Cryptocurrency Payments, NLP, Cryptocurrency Wallets, 3D Architecture, Surveying, Backups, Game Art, Business Operations, B2C Marketing, UX Design, Enterprise SaaS, 10x Method, Change Management, Mobile App Design
Experience
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