
George Kalmpourtzis
Verified Expert in Design
Designer
George is an award-winning product designer, user researcher, and learning expert. He has worked with clients like Disney, Forbes, BNP Paribas, the European Commission, Technicolor, HealthCare.com, Amadeus, and several European Universities. He is a lead figure and published author on instructional design, customer engagement, user research, Scaled Agile, and gamification. George is also a university lecturer and author of two books on learning experience design and design processes.
Portfolio
Work Experience
Lead User Researcher
European Commission
- Led user research initiatives for the European Statistics Institute, focusing on generative research.
- Set up ResearchOps for the European Statistics Institute.
- Proposed training initiatives on user research, UX, and design thinking.
Principal UX Designer and Researcher
Infinitivity Design Labs
- Served as the principal consultant of a design agency focusing on user research, UX design, gamification, and instructional design.
- Built The Kabuji Legends blockchain-powered NFT narrative universe, including world-building, narrative design, and game design.
- Provided gamification consulting on R&D projects with clients and partners from banking, insurance, healthcare, education, training, research, and academia.
- Designed over 20 mobile applications and video games.
- Coached and trained on user research, UX strategy, gamification, and learning experience design.
UX and Gamification Designer
BH2 Innovations Inc
- Designed the gamification strategy of a medical equipment maintenance software portal.
- Built an MVP for a medical equipment maintenance software portal based on a previously established gamification strategy.
- Conducted preliminary research, helping myself and the team make more informed decisions.
User Researcher
HealthCare
- Organized and oversaw the recruitment process for HealthCare's user research studies. Set up ResearchOps to streamline the recruitment processes in the future.
- Conducted exploratory research for several HealthCare projects.
- Ran remote moderated usability feedback sessions for new interfaces proposed by HealthCare.
Lead Product and Games Designer | Web 3.0
The Kabuji Project
- Oversaw the scope and vision definition of the Kabuji project, including MVP scope, vision, and technical stack selection.
- Designed and oversaw the game mechanics, NFT distribution, and worldbuilding of the narrative universe of the project.
- Oversaw the design of the project's visual elements, working with different artists.
Lead UX Strategist
BNP Paribas
- Conducted usability research for the company's fintech products.
- Provided UX strategy consulting on various international projects of the BNP Paribas Group.
- Proposed design solutions for fintech products and services.
- Facilitated ideation workshops about the creation of fintech products and services.
Lead User Researcher
Disneyland Paris
- Established the company's ResearchOps by streamlining the user research processes of the department.
- Conducted qualitative and quantitative user research to provide actionable insights for product and design teams.
- Organized and facilitated ideation workshops and design sprints with company stakeholders.
Senior User Designer and Researcher
Amadeus
- Led the user experience design and research process for various B2B products.
- Proposed design solutions, prototyped, and ran usability tests with real users.
- Established an iterative design and user research methodology based on frameworks and approaches like design thinking and double diamond.
Senior UX Designer
Technicolor
- Designed the interface of the operating system for a global consumer electronics manufacturer's smart TV.
- Ran design workshops, proposed design ideas, and prototyped them.
- Proposed a design thinking approach to designing the product.
Lead Learning Experience Designer
Maskott
- Designed the entire learning resources platform of the French Ministry of National Education.
- Built two award-winning mobile learning apps focusing on mathematics and geography.
- Created the design for six educational games on mathematics education.
- Developed applications and learning solutions for various external clients, like Orange, Microsoft, and ENS Lyon.
Principal Designer
Playcompass Entertainment
- Oversaw the design of eighteen mobile apps and games for traveling, news, entertainment, eCommerce, and education.
- Designed three award-winning games for the Xbox, mobile, and desktop devices.
- Managed teams of 5-25 people, implementing various projects for clients.
Education
Doctoral Degree in Human-computer Interaction
Aristotle University of Thessaloniki - Thessaloniki, Greece
Bachelor's Degree in Education
University of Western Macedonia - Florina, Greece
Master's Degree in Advanced Information Systems
Aristotle University of Thessaloniki - Thessaloniki, Greece
Bachelor's Degree in Electrical and Computer Engineering
Aristotle University of Thessaloniki - Thessaloniki, Greece
Certifications
Certified SAFe® Program Consultant (SPC)
Scaled Agile, Inc.
Agile Certified Coach (ICP-ACC)
ICAgile
ITIL V4
ITIL
Certified Scrum Product Owner (CSPO)
Scrum Alliance, Inc.