George Kalmpourtzis

Designer in Paris, France

Member since March 8, 2021

George is a lead product designer, user researcher and learning expert. For the past 15 years, he has worked with clients such as Disney, Amadeus, BNP Paribas, European Commission, Technicolor, HealthCare.com, Maskott, and various public institutions and universities. He is a lead figure and published author on instructional design, customer engagement, design processes in scaled agile organizations, and gamification. George is also a university lecturer and author of two books on the subject.

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Portfolio

Digital Design

Disneyland Paris Reservation Platform
- UX Design
- User Research
- Wireframing
- Prototyping
- Usability Testing
- Accessibility
- UX Strategy
- IA Strategy
- Design Thinking
- Workshop Facilitation
- User Interviews
- Qualitative Research
- Qualitative Reports
- Quantitative Research
- UX Audits
- UX Research
- Training & Training Content Development
- Ideation
- Ideation Workshops
- Design Sprints
- Service Design
- Reservation Flow
- Travel
- Atomic UX Research
- Service Blueprints
Sound Master App for iOS
- UX Design
- User Research
- Product Design
- Business Design
- Value Proposition Canvas
- Story Mapping
- iOS SDK
- Objective-C
- Swift
- Xcode
- Figma
- Sketch
- Prototyping
- UserZoom
- Optimal Workshop
- OptimalSort
- Lookback
- Maze
- Atomic Design
- Research
- ResearchOps
- UX Research
- Mobile Apps
- iOS
- User Personas
- Journey Mapping
- Wireframing
Tactileo Education
- Web Design
- UX Design
- User Research
- UX Research
- Mobile Apps
- Web App UX
- Tablet UX
- User Interviews
- Focus Groups
- Qualitative Research
- Instructional Design
- Adult Learning
- Gamification
- Mobile Prototypes
- Prototyping
- UI Design
- Design Systems
- Digital Resources
- Learning Management Systems (LMS)
- Web Content
- Writing & Editing
- E-learning
- Edtech
- Educational Games
- B2B
- Business to Business (B2B)
- Ideation
- Ideation Workshops
- Design Sprints
- Service Design
- Analytics
- Personas
- User Journeys
- Task Analysis
- Information Architecture (IA)
- Card Sorting
- Usability Testing
Auto Pilot
- Web Design
- User Interface (UI)
- User Experience (UX)
- Mobile Design
- Branding
- Responsive Web Design (RWD)
- Drop Shipping
- Dashboards
- Analytics
- Metrics
- UX Strategy
- UX Design
- Information Architecture (IA)
- Navigation
- Dark UIs
- Light UI
- eCommerce
- eCommerce UX
- SaaS
- SaaS Design
- Service Design
- User Journeys
- Personas
- Hotjar
- Web Analytics
- User Onboarding
- Onboarding
Tactileo Map
- Android
- Eclipse IDE
- UX Design
- Product Design
- Usability Testing
- User Research
- Facilitation
- Qualitative Research
- Quantitative Research
- MVP Design
- Augmented Reality (AR)
- Maps
- Education
- Edtech
- UX Research
- Contextual Inquiry
- Mobile Apps
- Google Maps
- Location Services and Maps
- Wireframing
- UX Prototyping
- Prototyping
- E-learning
- Instructional Design
- Learning
- Adult Learning
- Educational Games
- K-12 Education
- Adult Education
- Educational Platform Design
- GIS
- Location Services
- Ideation
- Ideation Workshops
- Design Sprints
OS Interface for Smart TV
- UX Design
- User Research
- Smart TV
- Prototyping
- Sketch
- Business Model Canvas
- Workshop Facilitation
- UX Strategy
- Consumer Electronics
- Smart Home Technology
- Wireframing
- UX Prototyping
- Mockups
- Sketch 4
- Documentation
- Writing & Editing
- User Experience (UX)
- UX Research
- User Personas
- Journey Mapping
- Customer Journeys
- Interaction Design (IxD)
- Ideation
- Ideation Workshops
Puji's Shootout Game
- Game Design
- UX Design
- Usability Testing
- User Research
- UI Design
- Game Development
- iOS SDK
- Objective-C
- Qualitative Research
- UX Testing
- Mobile Game Design
- Ideation
- Ideation Workshops
Sugar Roll Game
- UX Design
- User Research
- Interaction Design (IxD)
- Product Design
- Game Design
- iOS SDK
- Objective-C
- Swift
- UX Prototyping
- Adobe Photoshop
- Adobe Illustrator
- Sketch
- Adobe Animate
- Games
- Game Development

Employment

Lead User Researcher
2022 - PRESENT
European Commission
- Led user research initiatives for the European Statistics Institute, focusing on generative research.
- Set up ResearchOps for the European Statistics Institute.
- Proposed training initiatives on user research, UX, and design thinking.
Technologies: User Research, Microsoft Power BI, Qualitative Research, Quantitative Research, Survey Design, Surveys, UX Audits, User Interviews, Profiling, Competitor Analysis & Profiling, Personas, Jobs to be Done (JTBD), User Journeys, Customer Journeys, Journey Mapping, Task Analysis, Information Design, Information Architecture (IA), Usability Testing, Accessibility
Principal UX Designer and Researcher
2016 - PRESENT
Infinitivity Design Labs
- Served as the principal consultant of a design agency focusing on user research, UX design, gamification, and instructional design.
- Built The Kabuji Legends blockchain-powered NFT narrative universe, including world-building, narrative design, and game design.
- Provided gamification consulting on R&D projects with clients and partners from banking, insurance, healthcare, education, training, research, and academia.
- Designed over 20 mobile applications and video games.
- Coached and trained on user research, UX strategy, gamification, and learning experience design.
Technologies: Design Thinking, UX Design, User Research, Figma, Gamification, Instructional Design, Adobe Captivate, Articulate Storyline, Adobe Experience Design (XD), Augmented Reality (AR), Game Design, Blockchain, Non-fungible Tokens (NFT), Learning, Adult Education, Continuing Education, Educational Platform Design, Educational Videos, Educational Portals, Educational Games, Vocational Education, Training, Training & Training Content Development, Sustainability, Information Systems, Information Architecture (IA), Navigation Design, Navigation, Qualitative Research, Surveys, Questionnaires, UX Writing, Copywriting, Blockchain Platforms, Blockchain as a Service, User Experience (UX)
UX and Gamification Designer
2022 - 2022
BH2 Innovations Inc
- Designed the gamification strategy of a medical equipment maintenance software portal.
- Built an MVP for a medical equipment maintenance software portal based on a previously established gamification strategy.
- Conducted preliminary research, helping myself and the team make more informed decisions.
Technologies: UX Design, Gamification, Instructional Design, Information Architecture (IA), Figma, User Engagement, Learning, Adult Learning, Health IT, Healthcare IT, Digital Health, Medical Software, Medical Devices, UX Writing, Copywriting, User Experience (UX), Mockups, UI Design
User Researcher
2022 - 2022
HealthCare
- Organized and oversaw the recruitment process for HealthCare's user research studies. Set up ResearchOps to streamline the recruitment processes in the future.
- Conducted exploratory research for several HealthCare projects.
- Ran remote moderated usability feedback sessions for new interfaces proposed by HealthCare.
Technologies: User Research, UX Research, User Personas, Persona Development, Customer Journeys, User Flows, Workshops, Questionnaires, Survey Development & Analysis, Confluence, Jira, Interviews, Qualitative Research, User Experience (UX), Digital Health, Health IT, Healthcare IT, Gamification, Health Insurance
Lead UX Strategist | Neobanks, B2B & Financial Education
2021 - 2022
BNP Paribas
- Conducted usability research for the company's fintech products.
- Provided the UX strategy consulting on various international projects of the BNP Paribas Group.
- Proposed design solutions for fintech products and services.
- Facilitated ideation workshops about the creation of fintech products and services.
Technologies: Adobe Experience Design (XD), SharePoint, Figma, Miro, Learning, Adult Learning, Mobile Learning, User Engagement, Customer Engagement, Sustainability, Surveys, Survey Design, Questionnaires, Design Research, Operations Research, UX Research, User Research, UX Strategy, Facilitation, Workshop Facilitation, Design Sprints, Google Design Sprints, User Experience (UX)
Lead User Researcher
2019 - 2020
Disneyland Paris
- Established the company's ResearchOps by streamlining the user research processes of the department.
- Conducted qualitative and quantitative user research in order to provide actionable insights for product and design teams.
- Organized and facilitated ideation workshops and design sprints with company stakeholders.
Technologies: Lookback, Optimal Workshop, Sketch, InVision, SharePoint, Figma, Intranets, Dashboards, Web Dashboards, Information Architecture (IA), Navigation Design, Navigation, Design Sprints, UX Design, User Research, User Interviews, Usability, Usability Testing, Accessibility, Information Design, Operations Research, UX Research, User Experience (UX)
Senior User Designer and Researcher
2017 - 2019
Amadeus
- Led the user experience design and research process for various B2B products.
- Proposed design solutions, prototyped, and ran usability tests on them with real users.
- Established an iterative design and user research methodology based on frameworks and approaches like design thinking and double diamond.
Technologies: Quantitative Research, User Research, Qualitative Research, UserZoom, B2B, Dashboards, Information Architecture (IA), Confluence, SharePoint, Jira, NDC (New Distribution Capabilities), User Experience (UX)
Senior UX Designer
2017 - 2017
Technicolor
- Designed the interface of the operating system for a global consumer electronics manufacturer's smart TV.
- Ran design workshops, proposed design ideas, and prototyped them.
- Proposed a design thinking approach to designing the product.
Technologies: User Research, User Journey Maps, User Personas, Sketch, UX Design, Information Architecture (IA), UX Wireframes, Prototyping, UX Prototyping, User Experience (UX)
Lead Learning Experience Designer
2013 - 2016
Maskott
- Designed the entire learning resources platform of the French Ministry of National Education.
- Designed two award-winning mobile learning apps focusing on mathematics and geography.
- Created the design for six educational games on mathematics education.
- Designed applications and learning solutions for various external clients, like Orange, Microsoft, and the ENS Lyon.
Technologies: User Research, UX Design, SharePoint, iOS, Android, Instructional Design, Learning Management Systems (LMS), Customer Experience Management, Content Creation, E-learning, Video Games, Educational Games, Information Systems, Learning, Adult Learning, Higher Education, Continuing Education, UX Writing, Copywriting, User Experience (UX)
Principal Designer
2008 - 2013
Playcompass Entertainment
- Oversaw the design of eighteen mobile apps and games for traveling, news, entertainment, eCommerce, and education.
- Designed three award-winning games for the Xbox, mobile, and desktop devices.
- Managed teams of 5-25 people, implementing various projects for clients.
Technologies: User Research, Product Management, Project Management, UX Design, Information Systems, Learning, iOS, Learning Management Systems (LMS), E-learning, Higher Education, Game Design, Mobile Game Design, Mobile Game UX, Training, Training & Training Content Development, ICT Training, User Experience (UX)

Education

Doctoral Degree in Human-computer Interaction
2013 - 2018
Aristotle University of Thessaloniki - Thessaloniki, Greece
Bachelor's Degree in Education
2009 - 2014
University of Western Macedonia - Florina, Greece
Master's Degree in Advanced Information Systems
2009 - 2011
Aristotle University of Thessaloniki - Thessaloniki, Greece
Bachelor's Degree in Electrical and Computer Engineering
2003 - 2009
Aristotle University of Thessaloniki - Thessaloniki, Greece

Certifications

Certified SAFe® Program Consultant (SPC)
JANUARY 2021 - PRESENT
Scaled Agile, Inc.
Agile Certified Coach (ICP-ACC)
NOVEMBER 2020 - PRESENT
ICAgile
ITIL V4
NOVEMBER 2020 - PRESENT
ITIL
Certified Scrum Product Owner (CSPO)
JUNE 2020 - PRESENT
Scrum Alliance, Inc.

Experience

Game Design15 years
UX Strategy15 years
Training & Training Content Development15 years
Instructional Design15 years
Gamification15 years
UX Design15 years
User Research15 years
Information Architecture (IA)14 years

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Designer in Paris, France

Portfolio

Employment

Lead User Researcher

Principal UX Designer and Researcher

UX and Gamification Designer

User Researcher

Lead UX Strategist | Neobanks, B2B & Financial Education

Lead User Researcher

Senior User Designer and Researcher

Senior UX Designer

Lead Learning Experience Designer

Principal Designer

Education

Certifications

Experience

Location