George is available for hire
Hire GeorgeGeorge Kalmpourtzis
Verified Expert in Design
Designer
Location
Paris, France
Toptal Member Since
March 8, 2021
George is an award-winning product designer, user researcher, and learning expert. He is a lead figure and published author on human-centered AI, user research, instructional design, customer engagement, and gamification. George is also a university lecturer and author of two books on learning experience design and design processes. He has worked with clients like Disney, Forbes, BNP Paribas, the European Commission, Technicolor, HealthCare.com, Amadeus, and several European universities.
Portfolio
Work Experience
Lead User Researcher
2022 - PRESENT
European Commission
- Led user research initiatives for the European Statistics Institute, focusing on generative research.
- Set up ResearchOps for the European Statistics Institute.
- Proposed training initiatives on user research, UX, and design thinking.
- Designed a PowerBI dashboard design and analytics for user research insights presentation.
Technologies: User Research, Microsoft Power BI, Qualitative Research, Quantitative Research, Survey Design, Surveys, UX Audits, User Interviews, Profiling, Competitor Analysis & Profiling, Personas, Jobs to be Done (JTBD), User Journeys, Customer Journeys, Journey Mapping, Task Analysis, Information Design, Information Architecture (IA), Usability Testing, Accessibility, UX Strategy, IA Strategy, User Profiles, Stakeholder Management, Content Management Systems (CMS), Content Management, Copywriting, Instructional Design, Articulate Storyline, Quantitative User Research, Quantitative Analysis, Profile Design, User Segments, Segment, Market Segmentation, Customer Segmentation, Statistical Analysis, Statistical Data Analysis, Qualitative Reports, Dashboards, Web Analytics, Analytics, Customer Research, User Surveys, Online Surveys, Questionnaires, Multivariate Testing, Remote Usability Testing, Tableau, Consumer Insights, Customer Insights, Market Insights, SharePoint, Microsoft 365
Principal UX Designer and Researcher
2016 - PRESENT
Infinitivity Design Labs
- Served as the principal consultant of a design agency focusing on user research, UX design, gamification, and instructional design.
- Served as a human-centered AI and explainable artificial intelligence (XAI) consultant.
- Built The Kabuji Legends blockchain-powered NFT narrative universe, including world-building, narrative design, and game design.
- Provided gamification consulting on R&D projects with clients and partners from banking, insurance, healthcare, education, training, research, and academia.
- Designed over 20 mobile applications and video games.
- Coached and trained on user research, UX strategy, gamification, and learning experience design.
Technologies: Design Thinking, UX Design, User Research, Figma, Gamification, Instructional Design, Adobe Captivate, Articulate Storyline, Adobe Experience Design (XD), Augmented Reality (AR), Game Design, Blockchain, Non-fungible Tokens (NFT), Learning, Adult Education, Continuing Education, Educational Platform Design, Educational Videos, Educational Portals, Educational Games, Vocational Education, Training, Training & Training Content Development, Sustainability, Information Systems, Information Architecture (IA), Navigation Design, Navigation, Qualitative Research, Surveys, Questionnaires, UX Writing, Copywriting, Blockchain Platforms, Blockchain as a Service, User Experience (UX), Data Visualization, Mobile Game Design, User Journeys, Customer Engagement, Customer Journeys, Journey Mapping, Personas, User Personas, Task Analysis, Information Design, Nudge Theory, Dashboards, Accessibility, Remote User Testing, UX Research, UI Design, MVP Design, Design Leadership, Web3, Machine Learning, Generative AI, Human-centered AI, HCAI, Human-computer Interaction (HCI), Explainable Artificial Intelligence (XAI), Artificial Intelligence as a Service (AIaaS), Generative Artificial Intelligence (GenAI), Artificial Intelligence Product Manager, Artificial Intelligence (AI)
Instructional Designer
2023 - 2023
Draganfly Inc
- Coordinated with stakeholders to identify user needs and learning gaps and perform task analysis to propose a learner-centered curriculum configuration that met organizational needs.
- Provided design and development of the curriculum for a UAV training program.
- Performed content audits and inventories and interacted with organization stakeholders to identify needs for content development.
Technologies: Instructional Design, Aircraft & Airlines, Government, Education, E-learning, Training, User Research, Curriculum Design, Curriculum Development, Curriculum Development & Delivery, Adult Learning, Training Content, Learning Strategy, Content Management Systems (CMS), Learning Management Systems (LMS)
Lead User Researcher
2023 - 2023
Forbes Media - Q.ai (Fintech)
- Designed and executed qualitative and quantitative user research studies on improving Q.AI's mobile app interface.
- Coordinated with various company stakeholders (from C-level to delivery) on planning, framing, and executing research studies, drafting hypotheses, and identifying priorities.
- Oversaw the execution of user research studies, from research scope framing, research design, user recruitment, session running, analysis, synthesis, communication, and dissemination.
- Set up the organization's ResearchOps configuration to make user research available and accessible to all organization stakeholders.
Technologies: User Research, Surveys, Market Research, User Interviews, A/B Testing, Strategy, UX Design, Fintech, Finance, Qualitative Research, Quantitative Research, Usability Testing, Competitor Analysis & Profiling, User Profiles, Client Interviews, Design Research, User Journey Maps, Machine Learning, Explainable Artificial Intelligence (XAI), Artificial Intelligence (AI), Artificial Intelligence as a Service (AIaaS), Generative Artificial Intelligence (GenAI), Mixed Method Research, Usability, Remote Usability Testing, Unmoderated Remote Usability Testing, UX Research, Survey Design, Online Surveys, User Surveys, Customer Interviews, Journey Mapping
UX and Gamification Designer
2022 - 2022
BH2 Innovations Inc
- Designed the gamification strategy of a medical equipment maintenance software portal.
- Built an MVP for a medical equipment maintenance software portal based on a previously established gamification strategy.
- Conducted preliminary research, helping myself and the team make more informed decisions.
Technologies: UX Design, Gamification, Instructional Design, Information Architecture (IA), Figma, User Engagement, Learning, Adult Learning, Health IT, Healthcare IT, Digital Health, Medical Software, Medical Devices, UX Writing, Copywriting, User Experience (UX), Mockups, UI Design, Data Visualization, Dashboard Design, SaaS, Software as a Service (SaaS), SaaS Design, UX Strategy, Onboarding, User Onboarding, Customer Engagement, UX Flows, Task Flows, User Flows, Web UX, Web App UX
User Researcher
2022 - 2022
HealthCare
- Organized and oversaw the recruitment process for HealthCare's user research studies. Set up ResearchOps to streamline the recruitment processes in the future.
- Conducted exploratory research for several HealthCare projects.
- Ran remote moderated usability feedback sessions for new interfaces proposed by HealthCare.
Technologies: User Research, UX Research, User Personas, Persona Development, Customer Journeys, User Flows, Workshops, Questionnaires, Survey Development & Analysis, Confluence, Jira, Interviews, Qualitative Research, User Experience (UX), Digital Health, Health IT, Healthcare IT, Gamification, Health Insurance, User Profiles, User Segments, Customer Segmentation, Market Segmentation, Personas, Buyer Personas, Qualitative Reports, Usability, Usability Testing, UserZoom, Research, Recruitment, Atomic Design, Stakeholder Management, Stakeholder Mapping, Quantitative Research, Surveys, Survey Design, Web Usability, System Usability
Lead Product and Games Designer | Web 3.0
2021 - 2022
The Kabuji Project
- Oversaw the scope and vision definition of the Kabuji project, including MVP scope, vision, and technical stack selection.
- Designed and oversaw the game mechanics, NFT distribution, and worldbuilding of the narrative universe of the project.
- Oversaw the design of the project's visual elements, working with different artists.
Technologies: Web3, Non-fungible Tokens (NFT), Blockchain as a Service, Blockchain, Blockchain Game Development, Ethereum, Game Design, UX Leadership, Leadership, UX Strategy, CX Strategy
Lead UX Strategist
2021 - 2022
BNP Paribas
- Conducted usability research for the company's fintech products.
- Provided UX strategy consulting on various international projects of the BNP Paribas Group.
- Proposed design solutions for fintech products and services.
- Facilitated ideation workshops about the creation of fintech products and services.
Technologies: Adobe Experience Design (XD), SharePoint, Figma, Miro, Learning, Adult Learning, Mobile Learning, User Engagement, Customer Engagement, Sustainability, Surveys, Survey Design, Questionnaires, Design Research, Operations Research, UX Research, User Research, UX Strategy, Facilitation, Workshop Facilitation, Design Sprints, Google Design Sprints, User Experience (UX), Usability Testing, Fintech, B2B, Financial UX, Education, Gamification, Training & Training Content Development, Software as a Service (SaaS), Stakeholder Management, Data Visualization, Design Thinking, Design Thinking Facilitation, SaaS Design, Roadmaps, UX Roadmaps, Product Roadmaps, Usability Analysis, Dashboard Design, UX Design, Customer Experience, Customer Journeys, Digital Transformation, Agile UX, Agile, Stakeholder Mapping, Stakeholder Interviews, Scaled Agile Framework (SAFe), Web App Design, Web App UX, Design Leadership
Lead User Researcher
2019 - 2020
Disneyland Paris
- Established the company's ResearchOps by streamlining the user research processes of the department.
- Conducted qualitative and quantitative user research to provide actionable insights for product and design teams.
- Organized and facilitated ideation workshops and design sprints with company stakeholders.
Technologies: Lookback, Optimal Workshop, Sketch, SharePoint, Figma, Intranets, Dashboards, Web Dashboards, Information Architecture (IA), Navigation Design, Navigation, Design Sprints, UX Design, User Research, User Interviews, Usability, Usability Testing, Accessibility, Information Design, Operations Research, UX Research, User Experience (UX), Profiling, User Profiles, Web Usability, Design Leadership, Booking Systems, Reservation Flow, Hotels & Lodging, Hospitality
Senior User Designer and Researcher
2017 - 2019
Amadeus
- Led the user experience design and research process for various B2B products.
- Proposed design solutions, prototyped, and ran usability tests with real users.
- Established an iterative design and user research methodology based on frameworks and approaches like design thinking and double diamond.
Technologies: Quantitative Research, User Research, Qualitative Research, UserZoom, B2B, Dashboards, Information Architecture (IA), Confluence, SharePoint, Jira, User Experience (UX), Data Visualization, Personas, Stakeholder Management, Software as a Service (SaaS), Complex Web Systems, Travel Design, Web App UX, Web App Design, Design Leadership, ResearchOps, Atomic Design, UX Research, Usability Testing, UX Strategy, CX Strategy, User Profiles, Market Segmentation, Customer Segmentation, UX Workshops
Senior UX Designer
2017 - 2017
Technicolor
- Designed the interface of the operating system for a global consumer electronics manufacturer's smart TV.
- Ran design workshops, proposed design ideas, and prototyped them.
- Proposed a design thinking approach to designing the product.
Technologies: User Research, User Journey Maps, User Personas, Sketch, UX Design, Information Architecture (IA), UX Wireframes, Prototyping, UX Prototyping, User Experience (UX)
Lead Learning Experience Designer
2013 - 2016
Maskott
- Designed the entire learning resources platform of the French Ministry of National Education.
- Built two award-winning mobile learning apps focusing on mathematics and geography.
- Created the design for six educational games on mathematics education.
- Developed applications and learning solutions for various external clients, like Orange, Microsoft, and ENS Lyon.
Technologies: User Research, UX Design, SharePoint, iOS, Android, Instructional Design, Learning Management Systems (LMS), Customer Experience Management, Content Creation, E-learning, Video Games, Educational Games, Information Systems, Learning, Adult Learning, Higher Education, Continuing Education, UX Writing, Copywriting, User Experience (UX), Web App UX, Web App Design, Minimum Viable Product (MVP), Audits
Principal Designer
2008 - 2013
Playcompass Entertainment
- Oversaw the design of eighteen mobile apps and games for traveling, news, entertainment, eCommerce, and education.
- Designed three award-winning games for the Xbox, mobile, and desktop devices.
- Managed teams of 5-25 people, implementing various projects for clients.
Technologies: User Research, Product Management, Project Management, UX Design, Information Systems, Learning, iOS, Learning Management Systems (LMS), E-learning, Higher Education, Game Design, Mobile Game Design, Mobile Game UX, Training, Training & Training Content Development, ICT Training, User Experience (UX)
Education
2013 - 2018
Doctoral Degree in Human-computer Interaction
Aristotle University of Thessaloniki - Thessaloniki, Greece
2009 - 2014
Bachelor's Degree in Education
University of Western Macedonia - Florina, Greece
2009 - 2011
Master's Degree in Advanced Information Systems
Aristotle University of Thessaloniki - Thessaloniki, Greece
2003 - 2009
Bachelor's Degree in Electrical and Computer Engineering
Aristotle University of Thessaloniki - Thessaloniki, Greece
Certifications
JANUARY 2021 - PRESENT
Certified SAFe Program Consultant (SPC)
Scaled Agile, Inc.
NOVEMBER 2020 - PRESENT
Agile Certified Coach (ICP-ACC)
ICAgile
NOVEMBER 2020 - PRESENT
ITIL V4
ITIL
JUNE 2020 - PRESENT
Certified Scrum Product Owner (CSPO)
Scrum Alliance, Inc.
Experience
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