Solutions Architect, Consultant, User Experience (UX) Lead EMEA & US, Dell Business Services
2015 - 2016
- Ideated experiences that created the need and fuel the adoption of digital experience strategies.
- Served as the UX lead for EMEA region.
- Implemented a customer-centric approach to researching, creating and evaluating customer journey mapping and future-state customer experience maps.
- Ideated and prioritized use cases to reduce customer pain points and improve customer experience, NPS and NSS scores across multiple touchpoints.
- Led an enterprise digital transformation strategy.
- Developed omnichannel experience strategy for B2B, B2C, B2B2C, B2B2B helping increase user engagement, customer spend, customer satisfaction through better customer experience.
- Won an award for outstanding financial contribution to Dell for the business I led them to win.
Technologies: Adobe Illustrator, Adobe Photoshop, Adobe XD, iMove