Tiffany Stepp
Verified Expert in Design
Designer
Austin, TX, United States
Toptal member since May 23, 2023
Tiffany is a UX designer and creative leader with 10+ years of experience building, testing, and iterating on internal and customer-facing experiences for startups, agencies, and enterprise B2B and B2C organizations. She collaborates closely with cross-functional teams and executive stakeholders, serving as a liaison to translate user needs into clear solutions. From personas and journeys to feature use cases, she presents qualitative and quantitative insights aligned to business goals and KPIs.
Experience
- Mobile Design - 15 years
- UX Design - 15 years
- Graphic Design - 15 years
- Branding - 15 years
- Responsive UI - 15 years
- Landing Page Design - 15 years
- Rapid Prototyping - 15 years
- Design Reviews - 15 years
Portfolio
Dun & Bradstreet – Supply & Comply
Cisco SecureX & Secure Client
Work Experience
Senior Product Designer
ViaTech Publishing Solutions
- Worked with a Fortune 500 healthcare client to build the end-to-end design of Symphio, a document orchestration and customer communications management (CCM) platform.
- Led and architected the UX for Symphio CCM. Mapped personas, led research, ran interviews and tests, and built libraries and guidelines.
- Iterated modules on Arranger/Collaborate, streamlined and cut onboarding time, reduced friction, and enabled faster turnaround for complex, intuitive workflows for high-stakes documents.
- Produced compliant, executive-ready presentations for a regulated healthcare platform, partnering with cross-functional teams to translate complex content into clear, brand-aligned decks while meeting tight deadlines and defined review processes.
Senior UX Designer
Fidelity Investments
- Led comprehensive audits across multiple verticals and departments to streamline user experience, ensure brand consistency, and create scalable design standards that could be adopted organization-wide. Presented findings to key leadership.
- Worked with the audit and migration strategy for the flagship mobile app, and specifically focused on streamlining the flows in budget and cash-flow screens.
- Improved overall user flows by streamlining steps and working with copywriting and content to create unified, clear calls-to-action across verticals.
- Supported enterprise presentation production at Fidelity, partnering with cross-functional teams to deliver brand-compliant, executive-ready materials within centralized creative operations and regulated review workflows.
- Owned the efficient production of executive and stakeholder presentations, ensuring alignment with enterprise brand governance and regulatory requirements while scaling delivery through standardized processes, reusable templates, and approved tools.
Senior UX Designer
Cisco
- Designed all user flows in Secure Client from wireframes to high-fidelity mock-ups. Presented storyboards to walk stakeholders and customers through solutions to streamline robust, technical functionality in Secure Client and the SecureX platform.
- Laid out walkthroughs and interview questions to gather qualitative and quantitative customer feedback across company sizes, regions, and industries. Compiled results and identified strategic wins, then communicated solutions to stakeholders and iterated on designs.
- Conducted a full audit of the SecureX platform to identify issues and propose solutions regarding design system migration and consistency, usability, accessibility ranking issues in severity and estimated story points.
- Designed data-rich, interactive tiles for various products and use cases, providing a dashboard offering visibility across all parts of a user security portfolio, delivering metrics, activity feeds, and the latest threat intelligence.
- Translated data-heavy product insights into clear, executive-ready presentations using data visualization, infographics, and narrative UX storytelling to drive alignment and decisions.
- Produced decks for design critiques, workshops, and stakeholder reviews, partnering cross-functionally to communicate complex technical concepts with clarity and consistency.
- Standardized reusable presentation templates and modular assets within enterprise governance models to improve turnaround time and quality at scale.
- Helped users configure, manage, deploy, and investigate data and potential threats easily on their dashboard and throughout the platform.
Director of Product & UX Designer
Porchlight
- Conducted research, testing, and interviews to prioritize tasks and create a product roadmap that supported both product and company-level OKRs.
- Streamlined user flows and designed the interface to effortlessly move users from activation to engagement to virality.
- Implemented new features into iterated designs with UX best practices, customer feedback, and development constraints in mind.
- Worked with CMO to design and A/B test landing pages and ads that explain the various use-cases of the Porchlight app to potential niche users and tracked their success through click-through rates. Communicated findings to direct each step of the funnel.
- Worked as Director of Product and regularly created executive-ready presentations that translated behavioral health data, engagement metrics, research insights, and operational findings into clear, actionable narratives.
Senior UX Designer
NBC
- Create site maps to solidify information architecture to key stakeholders and development team to ensure we cover all use cases of the app while keeping flows streamlined and preventing cognitive overload.
- Design high-fidelity wireframes and mock-ups that show how a variety of content will be pushed out to a newly responsive E! News website, the E! app, etc.
- Create detailed functional spec documents for the development team to explain complex functionality across platform.
Application & UX Designer
Dun & Bradstreet
- Conducted research, wrote user personas and stories, and built site maps and interactive high-fidelity wireframes for D&B Supply & Comply.
- Built D&B Optimizer, an application managing data quality within the Salesforce environment.
- Worked with marketing to redesign, test, and optimize landing pages, site functionality, and navigation.
- Translated complex business and risk data into clear, executive-ready presentations using UX principles such as cognitive load reduction, progressive disclosure, and insight-focused storytelling.
UI/UX Designer
Somnio Solutions
- Built interactive wireframes for animations on infographics associated with interactive tools for IBM.
- Designed landing pages and social tiles for IBM and Dell.
- Worked within specific design parameters and brand libraries.
UI/UX Designer
Key Ingredient
- Crafted intuitive, user-focused features that enhanced recipe-sharing and led the end-to-end design of its eCommerce store, creating a seamless integration between community and kitchenware.
- Designed social sharing tools and recipe workflows in Key Ingredient’s iOS and Android apps, enabling users to digitize, organize, and share recipes while ensuring accessibility, clarity, and consistency to boost retention and engagement.
- Led UX design across Key Ingredient’s mobile apps, eCommerce store, and kitchen tablet—creating intuitive recipe-sharing tools, seamless recipe-to-commerce flows, and cohesive cross-platform experiences.
UI/UX Designer
SiteGoals
- Planned and crafted simple, seamless, and intuitive UX for an internal application for David Weekley Homes and top B2B and B2C companies—turning complex business needs into simple, human-centered designs, solving user and business goals.
- Created user stories and low- and high-fidelity wireframes in Axure to evaluate design solutions and present to the internal team and the client.
- Designed and prototyped intuitive UX, streamlining complex workflows into clear, scalable user journeys.
Web Designer
Shelton Interactive
- Served as primary contact for high-profile clients, leading full design lifecycle from vision to launch. Balanced creative execution with strategic alignment, brand integrity, and user-focused outcomes to deliver measurable impact.
- Led high-profile client projects end-to-end—running kick-offs, gathering requirements, creating brand-aligned designs, organizing content, and ensuring user-centered outcomes through collaboration, communication, and strategic execution.
- Delivered high-visibility projects that built client trust, strengthened brand identity, and created user-centered designs—driving audience engagement, supporting marketing goals, and exceeding expectations through strategic execution.
Web Designer
Rainman Creative
- Designed and developed custom websites for high-profile clients, blending bespoke and template systems to deliver responsive, brand-aligned experiences. Led projects end-to-end, ensuring business alignment and client satisfaction.
- Guided clients through the full website lifecycle—strategizing, designing, and launching responsive, brand-aligned sites. Ensured success with clear communication, content support, and post-launch optimization for growth.
- Blended strategy and creativity to manage social media, craft blogs and ebooks, produce videos, capture photography, and design branded campaigns—delivering engaging, multichannel content that elevated client voices and results.
Education
Bachelor's Degree in Communications, Advertising, and Design
Texas State University - San Marcos, TX, USA
Skills
Tools
Sketch, Miro, InVision, Adobe CC, Sketch 2, Jira, Google Analytics, Adobe Analytics, Apple Push Notifications, Lightning Design System, Aha!, Articulate Storyline 3, Usertesting.com, Manufacturing
Platforms
Figma, Director, UserZoom, Mixpanel, iOS, Android, Azure, Salesforce
Languages
Charity, HTML5, CSS4
Industry Expertise
Healthcare, Cybersecurity
Other
User Feedback, Unbounce, Annotated Wireframes, B2B, Legacy Software, UX Design, Landing Page Design, Mobile Design, User Experience (UX), Branding, UI Design, User Interface (UI), Product Design, Data-informed Visual Design, Graphic Design, Dashboards, Dashboard Design, Design Systems, Web App UX, Content Design, Responsive UI, MVP Design, Design Leadership, B2C, User Journeys, Rapid Prototyping, Design Reviews, Web Design, Material Design, Visual Design, Presentation Design, Data Visualization, Consumer-facing Product Design, Mobile App Design, Web App Design, Responsive Web Design (RWD), Mobile App UI, Meta Ads, Paid Advertising, Design Management, Leadership, Design, Copy Editing, Creative Design, Interactive Dashboards, Salesforce Reporting & Dashboards, Data-driven Dashboards, Business to Business to Consumer (B2B2C), Systems Design, Dark Design, Accessible Design, UX Testing, Cross-platform UX, Cross-functional Team Leadership, Brainstorming, UX Workshops, Business to Consumer (B2C), Narrative UX, Digital Product Design, Creative Direction, UX Mentoring, UX Audits, UI Audits, System Architecture Design, User Validation, UX Research, Beta Testing, Case Studies, Business Strategy, UX Roadmaps, Feature Prioritization, Agile Practices, Agile Project Management, Customer Success, SEO Copywriting, Big Data, Chart Design, Big Data UX Design, Cloud Environments, Website CMS, CRM Design, Orchestration, Stakeholder Management, Asset Design, Sales Funnel, Banner Ads, Social Media Apps, Social Media Strategy, Social Media Campaigns, Social Media Posting, Social Media Analytics, UX Analysis, Digital Marketing Design, User Flows, Journey Mapping, UI Patterns, UI Pattern Library, Design Language, UX Pattern Design, Affinity Mapping, Story Mapping, User Personas, Storyboarding, Drag & Drop, User Onboarding, Product Compliance, Accessibility Consulting, Process Audits, Marketing Design, SaaS Design, SaaS UX Consulting, Software as a Service (SaaS), Enterprise SaaS, Multi-tenant SaaS, SaaS Product Marketing, SaaS Product Management, SaaS Monitoring, SaaS, Software Design, Enterprise Software, Software Testing, iOS UX Design, Android Testing, Mobile Web, Mobile First, Mobile Apps, iPhone, App UI, Responsive Design, Responsive UX Design, Responsive Web Apps, Responsive Email Templates, Email Marketing, Push Notifications, Banner Design, Ad Banners, Pay-per-Click (PPC), Decision Trees, Heat Maps, Cognitive Walkthroughs, Conversational UX, Accessibility, Voice UI Design, Artificial Intelligence (AI), UI Branding, Social Hubs, AI Design, User Testing, Framer, Pitch Decks, eCommerce, Logo Design, Social Media Design, Loyalty Programs, Video Editing, Marketplace Design, WeWeb, Copywriting, B2B Lead Generation, AI Agents, Brand Books, Data Collection, Usability Testing, Management, Executive Consulting, Vibe Coding, Instructional Design, Healthcare Management Systems, HIPAA Compliance, Machine Learning, Mind Maps, AI Chatbots, Pattern Design, A/B Testing, Business to Business (B2B), User Experience Design, User Experience Strategy, App UX, Customer Experience (CX) Design, Customer Experience Management, UIKit, Information Architecture (IA), Analytical Thinking, Stakeholder Interviews, User Interviews, Remote User Testing, Nomenclature, Mobile UI, Mobile UX, eCommerce UX, eCommerce UI, Web UX, Web UX Design, Agile UX, Landing Page Optimization, Client Success, Communication, Visual Communication, Web UI, UX Leadership, Ownership, End-to-end Implementation (E2E), CSS5, Web Content, SEO Content, Wireframing, Responsive Layout, Responsiveness, Cyberattacks, Complex Application User Interfaces (UI), Complex Web Systems, Complex Reasoning, Complex Data Analysis, Complex Problem Solving, User Roles, User Stories, User Journey Maps, UI Maps, UX Flows, Task Analysis, Task Management, Task Flows, Digital Communication, Print Design, Supply Chain Management (SCM), Compliance, Public Sector, Government Contracting, Threat Intelligence, Threat Analysis and Risk Assessment (TARA), Network Security, Endpoint Security, Cloud Security, Applications, Third-party Integration, IoT Security, Mobile Security, Risk Management, Malware Removal, Incident Management, Finance, Fintech, Healthcare Services, Social Media, Healthcare Software, Sales, Data, API Design, Educational Platform Design
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