Weiyun Hsu, Designer in Taipei, Taiwan
Weiyun Hsu

Designer in Taipei, Taiwan

Member since January 22, 2018
For the past five years, Weiyun has been working as a data-informed UX designer, mostly dealing with complicated services that create massive business growth and high user satisfaction. Weiyun's cross-cultural and international experiences—working with giant companies, global agencies, and promising startups—have provided her with a comprehensive perspective on product design.
Weiyun is now available for hire

Portfolio

Digital Design

Employment

  • Design Lead

    2018 - PRESENT
    AlfredCamera
    • Led the first-ever rebranding project to convey new brand value, increasing the brand identity score by 24%.
    • Built-up the internal design system to improve productivity, communication, and consistency, which included the customer support system design, the motion detection tutorial design, the loading status design, and the app satisfaction pop-up design.
    • Outperformed in increasing 10x the app rating and decreasing the customer support workload by 50%, user complaints by 20%, and the 1-star rating of live sessions (by 16% on iOS and 28% on Android).
    • Oversaw the user experience and set up key metrics through the user lifetime feedback system.
    • Increased premium-user satisfaction and free-user purchase-rate via Zoom optimization.
    Technologies: InVision, Sketch, Zeplin, Figma
  • UX Specialist

    2017 - 2017
    TigerSpike
    • Worked with a professional team of designers from 19 countries to help our client, Emirates Airlines, achieve a better user experience.
    • Decreased the customer service cost for Emirates Airlines by self-navigating 80% of users to their needs.
    • Oversaw consistency of the website and received compliments via user feedback.
    Technologies: User Research, Trello, Sketch, UXPin

Education

  • Master's degree in Industrial Design
    2012 - 2014
    National Cheng Kung University - Tainan, Taiwan
  • Bachelor's degree in Graphic Arts and Communications
    2008 - 2012
    National Taiwan Normal University - Taipei, Taiwan

Experience

Location

Taipei, Taiwan

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