Weiyun Hsu, Designer in Taipei, Taiwan
Weiyun Hsu

Designer in Taipei, Taiwan

Member since January 22, 2018
For the past 5 years, I have been working as a data-informed UX Designer — mostly dealing with complicated services that create massive business growth and high user satisfaction. My cross-cultural and international experiences that, working with giant companies, global agency, and promising start-up have benefited me with a comprehensive perspective on product design.
Weiyun is now available for hire

Portfolio

Digital Design

Employment

  • Design Lead

    2018 - PRESENT
    AlfredCamera
    • AlfredCamera is the winner of Google Play Best of 2019.
    • Top 1 rated by 30 million users on Google Play (4.7) and App Store (4.8) in the home security category.
    • Decrease 50% Customer Support workload via Customer Support System design.
    • Decrease 20% user complaints via Motion Detection Tutorial design.
    • Increase 10x app rating via App Satisfaction Pop-up design.
    • Decrease 1-star rating of Live session 16% on iOS, 28% on Android via Loading Status design.
    • Increase Premium user satisfaction, Free user purchase rate via Zoom Optimization.
    • Lead the first-ever rebranding project to convey new brand value, and increase 24% brand identity score to “Friendly”, and get positive feedback.
    • Build up the internal design system to improve productivity, communication, and consistency.
    • User lifetime feedback system to oversee user experience and set up key metrics.
    Technologies: Figma, Zeplin, Sketch, InVision
  • UX Specialist

    2017 - 2017
    TigerSpike
    • Work with a professional team consists of designers from 19 countries to help our client Emirates Airlines achieve a better user experience.
    • Decreased the customer service cost for Emirates Airline by self-navigating 80% of users to their needs.
    • Oversee consistency of website and received compliments via user feedback.
    Technologies: UXPin, Sketch, Trello, Remote User Research Tools

Education

  • Master's degree in Industrial Design
    2012 - 2014
    National Cheng Kung University - Tainan, Taiwan
  • Bachelor's degree in Graphic Arts and Communications
    2008 - 2012
    National Taiwan Normal University - Taipei, Taiwan

Experience

Location

Taipei, Taiwan

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