Andy Chiang, Product Manager in Palo Alto, United States
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Andy Chiang

Verified Expert  in Product Management

Product Manager

Location
Palo Alto, United States
Toptal Member Since
June 14, 2020

Andy loves to learn about customer problems and to solve them with modern technologies. For both small startups and large global corporations, Andy has led teams in product management, supply chain strategy, and technology consulting. Andy's built and scaled world-class product teams from 3 to 30 people and has successfully grown software businesses from $50,000 to $50 million in revenue. Andy is passionate about ensuring customer success and always strives for excellence.

Project Highlights

Artificial Intelligence (AI) Invoice Audit Platform
Led the design, build, and rollout of an AI invoice audit platform in an agile environment in under six months.
Technical Product Manager
Wrote detailed product requirements documents (PRD) for a cryptocurrency project. This included detailed requirement descriptions and use cases that covered happy path scenarios, edge cases, and error cases.
Asset Management and IoT Project
Led a product management team to define and build an asset management system using image recognition, optical character recognition, Internet of Things (IoT), and spatial 3D mapping.

Expertise

Work Experience

Product Director and Product Lead

2023 - PRESENT
Yara
  • Created a continuous innovation process for the Digital Innovation Americas team, which includes North and South America.
  • Managed the product management team covering all digital products within Yara Americas.
  • Led portfolio review process to analyze existing digital capabilities, understand goals and objectives, determine gaps, and create a roadmap to fill the gaps and achieve goals.

Advisor

2020 - PRESENT
Self-employed
  • Advised customers on spend management software solutions to help with buying decisions.
  • Consulted with customers on invoice and tax compliance software solutions.
  • Offered guidance to customers on strategic sourcing process and software solutions as they moved from traditional sourcing to electronic sourcing.
  • Advised customers on product management best practices, helping develop product management processes and implementing software tools.

VP of Product Management

2020 - 2022
ServiceChannel
  • Built a five-year product strategy and a one-year product roadmap, working with the executive team.
  • Conducted market research sessions, interviewing over 50 customers and potential customers to determine the overall product direction.
  • Designed and built the "Facilities Spend Index" to showcase ServiceChannel's depth of data and expertise, as seen here: https://servicechannel.com/facilities-spend-index/.

Head of Product

2018 - 2020
AppZen
  • Hired an entire product team of 12 made up of product managers, UX designers, business analysts, and QA analysts.
  • Launched two artificial intelligence (AI) B2B enterprise products from idea to launch in under ten months. One was an AI-powered invoice audit product, and the other was an AI platform to enable customers to build their own AI audit models.
  • Created product management processes and implemented tools to manage the product development process from idea to launch.
  • Designed wireframes using Balsamiq and wrote stories using Jira.
  • Developed the product strategy and quarterly roadmaps for each product, along with each product manager's objectives and key results (OKRs).
  • Designed a data analytics module for managers to review team performance.
  • Built an executive dashboard for high-level data analysis of time and cost savings.

Director of Product Management

2014 - 2018
Coupa
  • Managed two B2B enterprise software products in an Agile environment, specifically strategic sourcing and electronic invoicing products. Created and oversaw the product strategy and quarterly roadmaps.
  • Led customer advisory boards to understand customer needs and obtain feedback on existing capabilities and future roadmap plans.
  • Designed wireframes and user experience flows to share with customers and get feedback.
  • Enabled internal sales, external partners, and solution consultant teams by creating sales guides, product presentations, training, and detailed customer case studies.

Director of Supply Chain Strategy

2004 - 2013
Gap
  • Rolled out e-sourcing tools across a worldwide user base in less than two months, including software go-live, user training, and change management.
  • Created a methodology for direct merchandise sourcing, which reduced direct costs by over $40 million annually.
  • Developed order management and invoicing system, which improved efficiency by 67%.
  • Established and oversaw processes for change management and training.
  • Analyzed existing business processes and recommended areas where technology could improve efficiencies. Built a technology product roadmap for Gap's worldwide supply chain organization.

Managing Consultant

1999 - 2004
Ariba
  • Managed global consulting practice for Ariba Enterprise Sourcing: e-sourcing methodology development, running of e-sourcing events, software installation, and customization.
  • Managed strategic sourcing projects for a variety of clients, including Agilent, Amgen, ChevronTexaco, Disney, ExxonMobil, General Dynamics, and Home Depot.
  • Built technical and business training curriculum for e-sourcing.
  • Trained clients and consulting firms on e-sourcing tools and methodologies.

Artificial Intelligence (AI) Invoice Audit Platform

https://www.appzen.com/

Led the design, build, and rollout of an AI invoice audit platform in an agile environment in under six months.

AppZen is a provider of an AI-powered audit platform used by over 1,800 large and small organizations worldwide. After the success of the Expense Report Audit product, it was decided to build the following product to focus on invoice audit.

I led the team in the ideation, design, build, and rollout of the invoice audit product by pulling a subset of the designers, engineers, and QA into a separate "war room" so that we could iterate very quickly. I managed 11 beta launch partners as we launched this new product, and we were able to convert two beta partners to paying customers immediately.

Technical Product Manager

Wrote detailed product requirements documents (PRD) for a cryptocurrency project. This included detailed requirement descriptions and use cases that covered happy path scenarios, edge cases, and error cases.

Black Hole Industries is building a new blockchain known as Sifchain, with an accompanying cryptocurrency called Rowan. The goal is to allow any global asset to move freely between different blockchains and do so quickly and at the lowest price possible. I was part of the original product team to help define the requirements of the entire system from idea to launch.

Asset Management and IoT Project

https://servicechannel.com/

Led a product management team to define and build an asset management system using image recognition, optical character recognition, Internet of Things (IoT), and spatial 3D mapping.

ServiceChannel is a leading facilities management platform helping organizations manage business-critical assets. One of the most significant pain points to managing assets is getting the asset info into the system. I led a team to build out an asset ingestion system that used image recognition, optical character recognition, Internet of Things (IoT), and spatial 3D mapping. That made it very easy for non-technical users to get asset information into the platform and then later identify issues when they come up.

Tools

Jira, Figma, Slack, Zoom, Confluence, Balsamiq

Industry Expertise

Financial Services, Digital Banking, Agriculture, Agrotech

Paradigms

Agile Product Management, Requirements Analysis, Agile Project Management, Iterative Design, Iterative Development, Agile, Scrum, HIPAA Compliance

Other

Product Management, Enterprise SaaS, B2B, Management, Sourcing, Procurement, IT Projects, Communication, Product Roadmaps, Project Management, IT Project Management, User Stories, Presentations, Teaching, Artificial Intelligence (AI), User Requirements, Sprint Planning, Machine Learning, Feature Backlog Prioritization, Enterprise Software, Feature Roadmaps, Planning, Analysis, Finance, Fintech, Minimum Viable Product (MVP), Consulting, Roadmaps, Project Scoping, New Product Development, Product Development, Fintech Consultant, Feature Analysis, Go-to-market Strategy, Brainstorming, Product Coach, Product Launch, Project Scheduling, Cloud Services, Two-sided Marketplaces, Growth Strategy, Customer Acquisition, Community Growth, Technical Product Management, Agile Leadership, Implementation, Process Flows, User Feedback, Project Planning, Focus Groups, Requirements & Specifications, Business Analysis, Lean Startups, Product Requirements Documentation (PRD), B2B Product Management, Product Growth, Market Research & Analysis, Project Timelines, Scope Management, Product Strategy Consultant, Cost Analysis, Stakeholder Management, Backlog Management, User, Digital Solutions, Salesforce, Product Owner, Feature Prioritization, User Acceptance Testing (UAT), Competitive Analysis, Competitor Analysis & Profiling, Workflow, Design Sprints, Data Collection, SaaS Product Management, Technical Hiring, Agile Sprints, Proof of Concept (POC), Pitch Presentations, Algorithms, Design, Qualitative Research, Quantitative User Research, iOS, Release Management, Mobile Apps, Complex Problem Solving, Cross-functional Collaboration, Specs, Key Performance Indicators (KPIs), Billing Systems, Product Vision, Business Models, Financials, Product Ownership, Software Development Management, Supply Chain, User Research, Data Analysis, Platforms, Web Applications, Digital Product Management, Web & Mobile Applications, Database-driven Web App Development, Launch Strategy, Supply Chain Management (SCM), Leadership, Chief Product Officer (CPO), Coaching, Product Strategy, UX Design, Technical Analysis, Technical Leadership, Business Process Modeling, Business Process Analysis, Wireframing, User Experience (UX), Product Design, Business Cases, Data Analytics, Mentorship & Coaching, Workshop Facilitation, Backlog Grooming, Startups, SaaS, Competitive Strategy, Market Research, User Interface (UI), UI Design, Process Mapping, Cost Reduction & Optimization (Cost-down), Retail & Wholesale, Inventory Management Systems, Product Lifecycle Management (PLM), Software as a Service (SaaS), Inventory Management, Strategy, Mobile, Internet of Things (IoT), Artificial Intelligence Product Manager, Digital Marketing Strategy, Growth Marketing, IT Strategy, Architecture, Technical Project Management, Mobile Applications, Community Management, APIs, Monetization, Developer Relations, Websites, Monetization Models, Web Design, Revenue Strategy, A/B Testing, Growth Hacking, Process Design, Scrum Master, Forms, LaunchDarkly, White Labeling, Payment APIs, Natural Language Processing (NLP), Digital Marketing Product Manager, Marketing, Generative Pre-trained Transformers (GPT), Aha!, Airtable, Smartsheet, Google, Software Development Lifecycle (SDLC), Cryptocurrency, eCommerce, Process Mining, Proptech

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