Jovana Jakovljević

The telco industry brings enormous complexity to eCommerce in terms of a very diversified portfolio of services, devices, and bundles. Implementation was done in three huge regional operators with a significant market share in their countries. Enabling fully integrated end-to-end online sales of mobile prepaid and postpaid tariff plans and associated devices, as well as bundles of landline, mobile telephony, internet, and television services, was an enormous success. Portals were integrated with the internal stocks, billing systems, payment gateways, top-up systems, etc.

This implementation was done for three giant regional operators with a significant market share in their countries. Implementing self-care portals and mobile apps in the telco industry requires complex integrations with internal systems, such as ERP, billing, CRM, and others. Enabling users to manage their services by themselves and pay monthly bills online brought significant value to customers and decreased the workload on call centers and shops.

This platform was successfully used by the main telco and cable operators in the Balkans and was a foundation for an online shopping mall. It was integrated with internal systems within telco operators' software ecosystem, as well as with various payment gateways and with a leading national delivery carrier.

I managed the development of a product from its beginning and throughout the following lifecycle stages by ensuring that it complied with all global regulations and that patients included in the clinical trials were treated with respect.

When the company initiated a strategic Agile transformation, I was involved in spreading and aligning new product management and ownership practices with new Scrum processes. In collaboration with the agile coach and other internal stakeholders, I increased the adoption of the Agile methodology by embedding product ownership within newly formed cross-functional teams.