Philippe Araujo, Product Manager in London, United Kingdom
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Philippe Araujo

Verified Expert  in Product Management

Product Manager

Location
London, United Kingdom
Toptal Member Since
November 5, 2020

Phil is an agile, SaaS, and mobile product manager who has led the development of various products in industries, such as IoT, bank, insurance, and HR, in B2B and B2B2C organizations. He has a proven track record of remotely leading teams of 25+ for startups for the top ten banks and insurance companies. Phil is thoughtful, enthusiastic, creative, up for a challenge, and known for leading and inspiring his teams to develop new and growing existing products for the international markets.

Project Highlights

Increased MRR by 20% and Decreased Contractor Errors by 40% for the First SaaS Project
Migrated 20,000 workers for registration and compliance of the self-serve solution to be used by all COVID-19 centers in the UK.
Launch of a New Mobile Product from MVP to V1 with Growth and Revenue
Took ownership and rescued the mobile project, launching the first product after 300 months acquiring quickly 200 users, and creating and launching three new products from MVP to version 1 in less than a year.
Increased Driver Retention and Onboarding Conversion by 20%
Led the design and implementation of Mixpanel and new communication to drive a better engagement during the onboarding and retention process.

Expertise

Work Experience

Digital Innovation Consultant | Product Manager

2020 - PRESENT
Freelance Client
  • Designed and defined new innovative solutions for a multinational company in Switzerland. Ran customer discovery, multi-disciplinary workshops, design thinking, and customer interviews.
  • Led the digital transformation project for the innovation department of a multinational company, implementing, coaching, training, and managing a multidisciplinary team on digital best practices.
  • Developed the roadmap of an innovation strategy for a new product related to connected objects pursuing the company's strategy around the IoT.
  • Improved processes and digital innovation awareness.

Digital Innovation Manager

2022 - 2023
Engage
  • Spearheaded and uncovered groundbreaking insights in the UK's HR tech market through customer discovery.
  • Planned and executed a targeted customer discovery process for a specific audience, which entailed collecting data, conducting over 700 business calls, and conducting qualitative and innovative one-on-one interviews.
  • Uncovered new and valuable insights about the HR tech market in the UK, which helped drive critical business decisions and company strategies.
  • Conducted a customer discovery process, uncovering the pain points and challenges faced by the target audience and their unmet needs and desires, and gained a deep understanding of what truly mattered to them.

Teaching Fellow

2021 - 2023
Cambridge Spark
  • Prepared, designed, and delivered a workshop and provided information on product management in AI for apprentices in the UK.
  • Trained over 800 business analysts, product managers, data scientists, and engineers in product management and digital transformation.
  • Prepared, designed, and delivered the content for workshops in digital transformation, emerging technology, digital product management, decision-making, and storytelling for product managers.

Chief Product Officer

2019 - 2020
Brightmile
  • Drove a growth mindset to accelerate the prioritization (using KPIs and RICE score prioritization) by redesigning the roadmap definition process on Airtable.
  • Improved stakeholder relationships with new KPIs and dashboards, scaling the communications system with Mixpanel and giving a base supporting the change to come in the product.
  • Improved market penetration in France with a specific solution and commercial replicable offering opening a potential growth of 1500 drivers by the end of the year (almost 250% of the current database).
  • Improved the understanding and diminished dropout on onboarding by 30% by designing a revamped onboarding sequence (marketing email and onboarding sequence on mobile), and a new user journey.
  • Designed and defined a new engagement solution and design on iOS and Android; used email to grow sustainable engagement in the mobile app which helped businesses reach their safety goals.
  • Improved the understanding and tone of app voice by leading the team in a complete review of the design on the mobile app (iOS and Android) for clients in the fleet management industry.

Product Director and Growth Product Manager

2017 - 2019
Engage Technology Limited
  • Reduced 66% of the technical debt in the compliance product by migrating the solution to the new technology stack.
  • Migrated 6,000 business and 20,000+ workers details and compliance documentations helping the business reducing support.
  • Grew the MRR by 20%, reducing the time to compliance and fraud by developing a new registration solution with the automated recognition of ID and API integration.
  • Worked as a growth manager and created new partnerships which led to an additional £150,000+ in revenue with companies such as Reed, Jumio, and Twilio while in compliance and regulation of the contractor product.
  • Created new opportunities and business model changes by discovering new pain points and untapped opportunities by interviewing more than 70 site managers, recruiters, and workers.
  • Improved productivity (75% more than other teams) and happiness of a team of ten engineers remotely in five countries from analytics implementation, new design implementation, integration with an external system, and migration from a legacy system.
  • Acted as a senior product manager, product owner, Agile coach, team leader, innovation and growth manager, and partnership manager.
  • Drove a startup, growth, and innovation mindset under the strategy director to develop a new MVP solution by applying the principle of the lean startup based on Steve Blank principles and design thinking.
  • Led the roadmap definition and strategy for two lines of the product: contractors and recruiting agencies experience for registration and compliance.
  • Increased the completion by 40% in our first try of the compliance process by identifying a full strategy and redesign of the registration/compliance product with two senior UX designers.

Head of Mobile Product | Product Director

2016 - 2017
Michelin Connected Fleet
  • Rescued a year-late development project and developed the roadmap for the Smarter Driver app. Took back control and led the team to redesign and develop the new user experience—driving engagement in four months.
  • Improved team performance by 200% by focusing on and implementing a new work method to deal with technical debt, quality insurance, and incidents with a new leadership style.
  • Developed and launched a new app on iOS and Android: vehicle check and mileage expenses leading to the conversion of more than 500 drivers to the app in the first few months.
  • Led 20 people in three countries in total (seven locations remotely) on the design, mobile, back-end, and front-end experience definition.
  • Spearheaded the innovation and the design of new solutions, including a new driver behavior concept, universal search, new driver profile, weekly fleet manager digest, and analytics integrated with Mixpanel.
  • Oversaw user research and qualitative and quantitative surveys and worked closely with stakeholders and customers from 10 to 4,500 vehicle fleets in different industries, from construction to utilities.
  • Led the development and roadmap for eco-drive, which included defining the new features and experiments to design and develop the product and drive more engagement of drivers and safety managers.

Product Manager | Agile Product Owner | Client Relationship Manager

2014 - 2016
Arcbees
  • Reduced operation costs by 30% and helped the company make more accurate project estimates by adding structure to the proposal process.
  • Led a team of eight people in five different countries in consulting services for clients, led the redefinition of the operation management and offerings, and was responsible for culture definition.
  • Created a new accurate financial model that helped Arcbees bill by almost 90% based on budget, sprint, team velocity, and team availability.
  • Served as an Agile project management/product owner for external and internal projects in industries like banking, retail, and airport industries.
  • Led projects with teams built from client and Arcbees resources, developed roadmaps, gathered requirements for different clients. and finally took responsibility for QA before sending them to the clients for release.

Consultant | Product Manager | Agile Process Manager | ITSM Consultant

2009 - 2014
Fujitsu Canada
  • Created opportunities of $1.5 million+ by creating a 3-month program as a new offering around ITIL and IT service management—helping an organization redesign their process and reduce incidents and problems in their IT process in no time.
  • Merged the IT processes of two organizations and led the development of the product supporting them as a senior IT services architect in the merge of the project team.
  • Held more than 100 workshops and trained 9-12 participants for the definition and implementation of the new processes. Established and structure the roles and responsibilities for the governance and the different KPIs.
  • Streamlined the practices between the services and implement the processes of change management, release management, access management, incident and problem management, and continuous improvement process.
  • Acted as a product manager, product lead, product expert, product owner, Agile coach and Agile practitioner, ITIL consultant expert, and program manager during the full period at Fujitsu.
  • Gathered data from different systems and seek opportunities to improve the organization and processes. Collected data (financial, operational, it system) to conceive dashboards and models for governance purposes.

Increased MRR by 20% and Decreased Contractor Errors by 40% for the First SaaS Project

https://www.engagetech.com/

Migrated 20,000 workers for registration and compliance of the self-serve solution to be used by all COVID-19 centers in the UK.

The Engage Registration and Compliance platform is used by all contractors to register and be compliant with the Right to Work regulation in the UK. I replaced the outdated and complex legacy platform. I led the complete redesign with comprehensive qualitative and quantitative research, migrating to a new technology stack.

The system went from a user-intensive process to a completely self-serve process that leveraged APIs to interconnect with government systems. These interfaces and new business processes supported the rapid validation of data in real-time and reduced the number of errors and manual validation needed (slashing it down by almost 90%).

This was done by primarily running an analysis of the outdated solution, user research qualitative and quantitative, which led to a complete redesign of the user experience with a focus group (clients and contractors) and a complete project to migrate most of the experience to a new technology stack.

Launch of a New Mobile Product from MVP to V1 with Growth and Revenue

https://apps.apple.com/gb/app/smarterdriver/id1248210849

Took ownership and rescued the mobile project, launching the first product after 300 months acquiring quickly 200 users, and creating and launching three new products from MVP to version 1 in less than a year.

Masternaut is an enterprise solution first directed at businesses that want to control their cost and increase safety on the road. I worked on the eco-drive product and was responsible for taking over the new mobile program, which was nine months late on the schedule.

I drove a change in mindset with focus, structure, and best practices reuniting all the stakeholders under one common vision. This led to a redesign of the solution used and replicated for all the products receiving better engagement and using motion and experiences present in the market.

I worked closely with the CEO to ensure transparency, which led to more trust in the team. The team developed and launched the first product successfully after three months after taking over in a good and fun atmosphere.

In the following eight months, two new products were launched on the mobile app, and the process was replicated in over part of the business.

Increased Driver Retention and Onboarding Conversion by 20%

https://apps.apple.com/gb/app/brightmile/id1456776254

Led the design and implementation of Mixpanel and new communication to drive a better engagement during the onboarding and retention process.

Brightmile is a startup developing a new solution non-invasive to track and calculate risk taken by drivers on the road based on their behavior and environment. This application is mandatory and, unfortunately, can be seen negatively from drivers' points of view.

In this context, I created a new onboarding and engagement sequence with emails and notifications. It was supported by the implementation of Mixpanel as a new analytics solution helping me trigger a new onboarding sequence based on user behavior.

The new design and new experience led to a 20% better conversion and engagement during the first months of using the app and the following ones after drivers were dropping out or installing the app.
2006 - 2008

Master of Business Administration (MBA) in IT Managment

Laval University - Quebec, QC, Canada

2003 - 2005

Master's Degree in MIAGE (Technology Methodologies Applied to the Management of Organizations)

IUP Picardie Jules Vernes Amiens - Amiens, France

JUNE 2015 - PRESENT

Professional Scrum Master Level I (PSM I)

Scrum.org

MAY 2013 - PRESENT

Gamification

University of Pennsylvania via Coursera

JUNE 2010 - PRESENT

ISEB Green IT Foundation Certified

British Computer Society

FEBRUARY 2010 - PRESENT

ITIL Foundation V3

ITIL

Tools

Jira, Trello, Excel 2016, Confluence, Asana, Atlassian, UX Tools, Zeplin, Google Docs, Google Slides, Word 2016, Prototyping on Paper (POP)

Platforms

Twilio, Mixpanel, Productboard, Proto.io, AWS IoT

Paradigms

Agile, Kanban, Agile Product Management, Agile Workflow, Agile Software Development, Agile Project Management, Requirements Analysis, Behavior-driven Development (BDD), Gamification, Agile UX, B2C, Scrum, User Testing, B2B2C, Design Thinking, Team Development, Rapid Prototyping, Business to Business to Consumer (B2B2C)

Industry Expertise

Health, Insurance, Education Technology (Edtech), Banking & Finance, Sustainability, Nonprofits, Hospitality, Healthcare

Other

Consulting, Business Consulting, IT Projects, IT Project Management, Web Project Management, Agile Leadership, Business Strategy, Roadmaps, Product Roadmaps, Feature Roadmaps, Project Management, App Product Management, Product Management, B2B Product Management, Mobile Product Management, Product Delivery, Product Analytics, Product Strategy, Product Design, Agile Delivery, Business to Business (B2B), Agile Sprints, User Onboarding, Feature Prioritization, User Needs, User Journeys, User Research, User Interviews, User Experience (UX), Agile Coaching, Agile Deployment, Agile Product Delivery, Agile Transformation, Minimum Viable Product (MVP), B2B, IT Product Management, Technical Product Management, Digital Product Management, SaaS Product Management, Leadership, Team Leadership, Technical Leadership, Remote Team Leadership, Cross-functional Team Leadership, iOS, Business Analysis, Business Requirements, Requirements & Specifications, Functional Requirements, Business Models, Product Marketing, Product Frameworks, Product Innovation, Product Ownership, Product Owner, Process Ownership, Product Discovery, Sprint Planning, Product-market Fit, Mentorship & Coaching, Business Process Optimization, Process Flows, Mobile Applications, Requirements, Startups, Discovery Workshops, Discovery, Customer Discovery, Continuous Discovery, Use Case Analysis, Use Cases, Wireframe to Product, Wireframing, Technical Project Management, Technical Requirements, Stakeholder Management, Social Media, Social Media Analytics, Social Media Platforms, Social Media Management, Resource Allocation, Disruptive Innovation, Innovation, Innovation Management, Innovation Strategy, Product Vision, Product Lifecycle Management (PLM), Validation, Cross-functional Collaboration, Process Improvement, Software Development, Workflow, Ideation, Conceptualization, Document Management, MVP Design, Product Research, Web App Development, Product Development, Mobile App Development, Technical Business Analysis, Process Optimization, Product Operations, Training, Software Integration, Project Review, Operations, Workshops, Estimations, Aha!, Airtable, Technology, Web Technologies, Marketing, Algorithms, Project Planning, Game Theory, Mobile Apps, Product Growth, Data Product Manager, Data Products, Growth Strategy, App Growth, Mobile UX, Feature Backlog Prioritization, User Stories, User Acceptance Testing (UAT), Agile Software Testing, Apps, Internet of Things (IoT), Web Product Management, UX Design, Product Leadership, UI Design, Business Research, Competitive Strategy, Design Requirements, Product Strategy Consultant, Market Strategy and Research Product Manager, Competitor Analysis & Profiling, CRM Systems, CRM APIs, Customer Relationship Management (CRM), Healthcare IT, Health IT, Business Process Management (BPM), Desktop App Design, Web App UI, Business Development, Go-to-market Plans, New Business Development, Strategic Partnerships, Partnerships, Partnership Analysis, Partnership Strategies, Marketing Strategy, Edtech Design, Market Research, Gaming, Social Networks, Documentation, Technical Direction, Vendor Selection, Social Media Marketing (SMM), Cost Estimation, Digital Project Management, Project Budget Management, Digital Product Design, API Applications, Lean Startups, Project Timelines, SMS, Texting, Optimization, SMS Marketing, Social Communication, Referrals, Revenue Strategy, Revenue Optimization, Revenue Sharing, Insurance Product Manager, Pricing, Pricing Models, New Product Development, Product Conceptualization, Portfolio Management, Request for Proposal (RFP), Embedded Hardware, IT Infrastructure, Market Research & Analysis, Data-driven Decision-making, Iteration Management, Analytical Thinking, Human Resources (HR), E-learning, API Documentation, Websites, Product Enhancement, Know Your Customer (KYC), Data Privacy, Go-to-market Strategy, Product Launch, Online Banking, Web Platforms, System Integration, Financial Software, Scheduling, GPS, Geolocation, Web Applications, Digital Transformation, Dashboards, Progress Reporting, Marketing Research & Analysis, Culture Management, People Management, Learning Management Systems (LMS), Pitch Decks, Competition Research, Benchmarking, Scope, Fitness, Program Management, Enterprise, Machine Learning, Sales, API Integration, Human Resource Management Systems (HRMS), ChatGPT, Market Entry, Product Requirements Documentation (PRD), White Labeling, Monetization, Risk Management, Engineering, Legal, Subscriptions, Agency, Business Proposals, Investor Presentations, Market Intelligence, Clubhouse, IT Consulting, Growth, International Growth, Tech Sales, App UX, Onboarding, AARRR, Funnel Analysis, Mixpanel API, Analytics, Email, Feature Planning, Feature Analysis, Feature-driven Development (FDD), User Flows, User Metrics, User Personas, User Retention, User Engagement, User Workflows, User Empathy, User Behavior, User Journey Maps, User Conversion, User Requirements, User Interface (UI), User-centered Design (UCD), Validated User Research, Quantitative User Research, Qualitative Research, Quality Assurance (QA), Jira Administrator, APIs, Storytelling, Story Mapping, Storyboarding, App UI, Product Entry, Product Coach, Product Placement, B2B Partnerships, Web UX, Abstracts, Google Sheets, OneDrive, Green IT, ITIL, IT Service Management (ITSM), ITSM, IT Service Delivery, IT Services, Telematics, Lean Product Manager, Global Product Management, Scrum Master, Scrumban, Scrum Coaching, Scrum Product Owner, Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Certified Scrum Professional, Scrum Testing, UX Flows, UX Testing, UX Thinking, UX Analysis, UX Audits, UX Branding, UX Research, UX Process, UX Strategy, Web App UX, UX Leadership, Web UI, Project Leadership, Change Leadership, Thought Leadership, Leadership Development, Organizational Leadership, Mobile Web, Mobile, Android, Mobile UI, Mobile Design, Technology Consulting, Management Consulting, Technical Consulting, Software Consulting, Projects, Project Rescue, Project Reporting, Project Analysis, Project Lifecycle, Project Support, Project Tracking, Project Scoping, Project Delivery, Project Design, Agile Marketing, Agile Data Science, Presentation Design, Presentations, Client Presentations, Executive Presentations, Sales Presentations, Client Management, Client Reporting, Client Relations, Client Services, Client Relationship Management, Incident Management, Problem Management, Complex Problem Solving, Creative Problem Solving, Migration, Agile Certified Practitioner, Sprints, Design Sprints, Critical Thinking, Product Thinking, Creative Thinking, Clients, Client Lifecycle Management, Strategy, IT Strategy, Data Migration, Agile Program Management, SaaS, Software as a Service (SaaS), SaaS Design, Delivery Management, Delivery, Mobile Data, Data Mining, Data, Custom APIs, Design Leadership, QA Leadership, Teams, Teamwork, Team Mentoring, Team Management, Team Building, Team Effectiveness, Software Development Management, Distributed Team Management, Offshore Team Management, Coaching, Business Coaching, Executive Coaching, Instruction & Coaching, UI Prototyping, Mobile Prototypes, Prototyping, Personas, Communication, Communication Strategy, Unified Communications, Digital Communication, Native Mobile Apps, Business Processes, Business Process Flow Diagrams, Business Process Analysis, Process Analysis, Data Analysis, Scrum Product Owner Contractor, Innovation Labs, Process Innovation, Healthcare Product Manager, Artificial Intelligence (AI), Artificial Intelligence Product Manager, Fintech, Pricing Strategy, Industrial Internet of Things (IIoT), Product Customization, Interviews, Teaching, Research

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