Rafal Dylewski, Product Manager in Łódź, Poland
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Rafal Dylewski

Verified Expert  in Product Management

Product Manager

Łódź, Poland
Toptal Member Since
June 17, 2019

Since 2005, Rafal has been designing and documenting profitable software products for corporations and startups. He is a certified technical writer, AI technical writer, and knowledge engineer. He is excellent at technical writing, documentation, knowledge management, and information engineering and has a strong background in robust technical product management, IT business analysis, and technical documentation. Rafal has worked on full SDLC projects and OTS system implementations.

Project Highlights

Launching Technical Documentation System
Contributed to creating a new technical documentation system and standards.
Launch of Collectomate | IoT, Mobile, and Cloud-based Platform to Automate Office Logistics and Click-&-collect Operations
Led product development and successful implementations for various business clients such as Skanska, PwC, and Microsoft.
Trial Master File Optimization and Corporate Wide Integration Project
Designed system enhancements to process millions of clinical trial documents in a more effective and productive way.


Work Experience

DevOps/Platform Technical Writer

2024 - PRESENT
  • Documented advanced technical documentation related to developing and maintaining a hybrid platform empowering digital products.
  • Prepared training materials for L1 and L2 platform engineers.
  • Planned a complex information architecture for platform documentation.

Technical Writer | Knowledge and Content Expert

2021 - PRESENT
  • Worked with senior executives to create comprehensive documentation, knowledge system, and standards for all developed applications, structures, and tools.
  • Created hundreds of documents of different types used by all technical teams and engineers across the organization.
  • Helped facilitate knowledge management, content engineering, and information sharing inside the organization.
  • Contributed to content and document migration initiatives.

Technical Business Analyst | Writer

2016 - PRESENT
  • Worked as the head of product, specifically on the platform for office logistics and click-&-collect automation.
  • Managed and was responsible for the overall solution development in the following technologies: mobile native, React Native, progressive web apps, web, IoT, hardware, and cloud.
  • Successfully implemented office and retail verticals (clients like Skanska, Microsoft, PwC, Credit Agricole, and Kinnarps).
  • Oversaw the full product lifecycle, backlog management, client feedback, and product roadmap.
  • Engaged in business development planning, strategy, operations, and partnership management.

Technical Writer

2023 - 2024
Pfizer - Customer Experience (CX) Design team
  • Helped the design system team create and document the company-wide design system.
  • Developed technical specifications for design components, patterns, templates, learning content, and tutorials.
  • Planned content for dedicated portals and information architecture to capture and categorize knowledge for easy access.

Technical Business Analyst | Writer

2017 - 2019
  • Worked as a technical BA in an eTMF system development (IT system analysis, requirements elicitation, and documentation) employed by thousands of business users worldwide.
  • Worked on multinational teams (US, UK, Germany, and Switzerland).
  • Oversaw and was responsible for designing interfaces between eTMF and external systems (using technologies like TIBCO, pubdb, enterprise service bus, SharePoint, Informatica, and Oracle).
  • Involved in innovative projects related to robotic process automation (UiPath and document indexing automation).
  • Handled data analysis and data structure design to move information between different corporate systems.


2014 - 2015
  • Worked as a CPO and was responsible for the overall concept and implementation of a real-time communication platform for event owners and venues.
  • Covered biggest events in Poland with more than 50,000 fans.
  • Managed the development of a cross-technological solution—covering web, mobile, cloud, and iBeacons.
  • Researched the market, created product roadmaps, and ran experiments with customers during events.
  • Managed the product backlog and supervised the development teams, designers, and testers.

Proxy Product Owner

2011 - 2012
  • Worked for a multinational project, developing custom ticketing and CRM solutions for the Euro 2012 Tournament.
  • Acted as a proxy product owner and account manager for six European countries (federations participating in the tournament).
  • Consulted, analyzed, and specified custom changes to the standard Ticketmaster platform; created system analysis and design specifications, using BPMN and UML models and user stories. Resulting in 1.4 million tickets sold via the platform, millions of fans, and full stadiums in all eight host cities.
  • Onboarded and supported users and business stakeholders.

SAP Consultant

2009 - 2010
  • Acted as supplier relationship management SAP module consultant and product owner.
  • Designed the changes to standardize the product based on specific company requirements.
  • Created models and composed requirement documentation.
  • Worked between business stakeholders, subject matter experts, and more than five software development team.
  • Supported more than 40 business users in the transition stage of the project.

Business Process Consultant

2007 - 2008
PKN Orlen
  • Engaged in business process optimization for the purchasing operations of the biggest oil company in Central Europe.
  • Designed and modeled as-is and to-be purchasing business processes and operations, based on model-driven architecture standards (BPMN, SVBR, BMM, and UML).
  • Was involved in a gap-fit analysis for an SAP system implementation.
  • Took part in the concept preparation for the purchasing process automation using SAP system capabilities covering everyday business activities of more than 500 people.
  • Maintained the business and system documentation.

IT System Analyst

2006 - 2006
GE Money Bank
  • Modeled and designed a prototype of a web-based IT project portfolio monitoring system.
  • Rolled out for more than 15 project managers, program managers, and system delivery managers in IT service delivery department of the bank.
  • Acted as a proxy product owner and translated complex business requirements into a high-level design system and specifications.
  • Coordinated a small team of developers.
  • Maintained the documentation to meet bank SDLC standards.

Launching Technical Documentation System

Contributed to creating a new technical documentation system and standards.

There was a strong need to consolidate, structure, and manage comprehensive technical knowledge and documentation spread around the organization. New, best-class documentation was created and new standards were set up to effectively maintain and manage it.

Launch of Collectomate | IoT, Mobile, and Cloud-based Platform to Automate Office Logistics and Click-&-collect Operations


Led product development and successful implementations for various business clients such as Skanska, PwC, and Microsoft.

• Developed complex platform encompassing mobile, IoT, and cloud to automate store and office logistics.
• Led product development
• Setup the start-up operations, marketing, and sales channels.
• Acquired investors for the project.
• Worked on comprehensive full life cycle project.

UEFA Euro Tournament Ticket Sales Web Platform

Developed a custom ticketing and CRM solution—ensuring that over 1.4 million tickets were sold across all 8 sports venues.

• Supported the design and analysis of digital tools to automate and support ticketing sales and operations for the biggest European sports event.
• Developed business processes and sales/CRM digital tools based on Ticketmaster technology.

SAP Implementations

Successfully optimized and upgraded purchasing operations.

• Implemented SAP purchasing and SRM solutions for the biggest oil and telecom companies in Poland.
• Performed a business analysis, system analysis, and gap-fit analysis.
• Provided the implementation concept.
• Implemented and developed custom features.
• Worked on the full life cycle implementation of these projects.

Trial Master File Optimization and Corporate Wide Integration Project

Designed system enhancements to process millions of clinical trial documents in a more effective and productive way.

• Implemented various interfaces between Roche systems and eTMF.
• Automated and enhanced the TMF process.
• Developed specific system interfaces and robotic process automation tools to automate document processing, reduce costs, and improved productivity.
2010 - 2012

Master of Business Administration (MBA) Degree in Business Administration

Gdańsk University of Technology - Gdańsk, Poland and Liverpool, UK

2000 - 2005

Master's Degree in IT in Business

University of Łódź - Łódź, Poland

JUNE 2024 - JUNE 2027

AWS Certified Security - Specialty



Certified Knowledge Manager

Technical Writing HQ

AUGUST 2023 - AUGUST 2026

Certified AWS Solution Architect Associate

AWS Web Services


Certified AI Technical Writer

Technical Writing HQ


Certified Technical Writer

Technical Writing HQ


AWS Certified Cloud Practitioner



Corporate Innovation Certification

Lean Startup Machine


Certified UML Professional



Certified Expert in Business Process Management



PRINCE2® Foundation



Project Management Professional Certification (PMP)

Project Management Institute (PMI)


ITIL Foundation Certification



Visual Paradigm, Jira, Azure Machine Learning, Slack, Zoom, Office 2010, Trello, Asana, YouTrack, Draw.io, Confluence, Git


Scrum, BPMN, Mobile App Design, Data Science, Agile, MVC Design, Agile Product Management, Waterfall Development, PRINCE2, PMBOK, API Architecture, Agile Project Management, DevOps

Industry Expertise

Pharmaceuticals, Commercial Real Estate, Sports, Logistics


Azure, Contentful


Technical Product Management, Technical Business Analysis, IT Business Analysis, Product Requirements Documentation (PRD), Process Documentation, Systems Analysis, System Design, Solution Architecture, Product Ownership, Backlog Management, Business Analysis, Product Management, Requirements, Product Strategy, Product Roadmaps, Go-to-market Plans, User Research, Product Design, Product Marketing, Product Frameworks, Innovation, Product Discovery, BRD, Software Requirements Specifications (SRS), Product Launch, Business Planning, Web Product Management, Product Conceptualization, Business Consulting, Business Systems Analysis, Technical Documentation, API Documentation, Requirements & Specifications, Amazon Web Services (AWS), Documentation, Technical Writing, Business Requirements, Data Flows, Process Flows, Writing & Editing, Knowledge Management, Enterprise Content Management (ECM), Content Management, Knowledge Sharing, SAP, Functional Requirements, Data-driven Decision-making, Machine Learning, Statistical Data Analysis, Data Analysis, Data Analytics, Databases, APIs, Software Architecture, Business Processes, Enterprise Architecture, UML, User Flows, Innovation Management, Process Modeling, Business Models, Business Model Canvas, Business Design, Internet of Things (IoT), Mobile Apps, Software Development Lifecycle (SDLC), Document Management, IT Project Management, Data Strategy, Business Strategy, Solution Design, Content Management Systems (CMS), Copywriting, Information Architecture (IA), Competitor Analysis & Profiling, SaaS Product Management, Conceptualization, Content Creation, Cloud Security, Artificial Intelligence (AI), Python 3, Google Meet, Project Planning, Consulting, Robotic Process Automation (RPA), Data Modeling, Cloud, Enterprise Integration, Project Management Professional (PMP), Web, Technology Consulting, Lucidchart, Modeling, Diagrams, Standards Guide Development, Web Application Architecture, Content Writing, AWS Cloud Architecture, AWS Certified Solution Architect, Management, UI Design, Wikis, Cybersecurity, AWS Cloud Computing Services, Security, Cloud Platforms, Digital Platform Development

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