Eliske Wiggins

As part of the Standard Bank South Africa, we implemented a new payment back-end system to process bulk payments. I served as a product owner and helped implement the regulatory requirements as outlined by the Payment Association of South Africa (PASA).

I participated in regular collaboration with other bank partners on change requests, focusing on ensuring the prioritization of our team's requirements. I was involved in frequent collaboration, planning, communication, and release management activities.

In my role, I helped implement monitoring solutions and the ITSM processes that are aligned with the overall bank's support procedures (bulk payments system run book owner).

Organizational change management and program alignment for the new back-end system were critical components of my daily activities. I supported the team with defect management activities, daily standups, and remote vendor management.

We introduced new ways of working and redefined the team's internal processes. I assisted in building the team's capability by helping with the resource planning and defining roles and responsibilities according to the SAFe Agile model, including knowledge transfer and coaching of the team.

I improved a strategic banking partner’s customer journey. We implemented various optimizations and simplified the overall process to improve the overall customer experience drastically.

I assisted with business process analysis, customer journey mapping, story mapping, and estimations. I acted as both the project owner and Agile coach for all planning and execution events.

With the implementation of the Scaled Agile Framework, I coached the local team on Agile practices, introduced and set up the Agile tooling, ensured alignment of the backlog within the value streams, released management activities, managed defects, and ensured teams reached their sprint goals that progressed toward the product vision and overall business value.

The Agri South Africa communication pilot project was a key strategic driver to enable stable and efficient connectivity for the critical farming sector to stimulate economic and rural development. The automated provisioning workflow was an essential component to achieve business value by reducing lead-times and manual set-up costs.

After installing hardware, the switch on and monitoring of the network data provided us with the ability to automate our internal provisioning workflows and monitor the quality of service.

The pilot included various regions to test satellite connectivity with a phased approach to monitor the network data, extract, translate, and transfer the data as triggers for the business support systems. The solution allowed the provisioning project managers to monitor implementations from initiation to activation.

I worked closely with the network engineers, system development team, and selected pilot customers to monitor the process end-to-end, coordinate, and identify improvement opportunities.

After the pilot implementation, I created the business processes, helped define improvement requirements, and communicated and trained the internal business teams on the new product offering and processes.

I worked on the Google partnership that enables mobile users to discover Spin’s Ford-owned electric bikes and scooters via Google Maps in popular urban areas. The solution helps commuters make use of sustainable multi-modal transportation for shorter journeys in cities, thus helping municipalities and cities reduce traffic in populated areas. I managed the end-to-end engineering program management activities and post-launch IT service management readiness and worked with the internal and external stakeholders to launch the Google partnership.