Inder Ahluwalia

Inder Ahluwalia

Toronto, ON, Canada
Member since September 29, 2019
Inder's success as a project manager was built on a trusted partnership with product owners, operations, UX, DevOps, and development teams. He has expertise in Agile development projects, coaching, training, mentoring, and consulting. He has been a pioneer in combining DevOps, Agile, Lean Portfolio Management, and Design Thinking in a variety of roles, including that of Project Manager, Scrum Master, Agile Coach, and Lean Agile Consultant.
Inder is now available for hire
Project Highlights
Expertise
  • Agile
  • AgileCraft
  • Continuous Delivery (CD)
  • Continuous Integration (CI)
  • Design Thinking
  • DevOps
  • Kanban
  • Scrum
Education
Select Certifications
Employment
  • Agile Project Manager, Agile Coach
    2019 - PRESENT
    Bank of America Merrill Lynch
    • Led the transformation and adoption of Agile into a traditional banking environment using an adaptive coaching style. Worked with teams at various levels of Agile adoption while balancing the needs of keeping the “lights on” and the innovative development of the “platform for future.”.
    • Balanced Agile purism and adaptive delivery. Gathered a cross-functional guiding coalition of change catalysts and acted as their coach and subject matter expert to drive the transformation.
    • Trained and provided guidance to multiple teams in environments in which Agile development is not yet fully adopted and understood.
    • Trained and coached product owners, business sponsors, developers, test engineers, DevOps engineers, partners, and stakeholders to fully understand and feel empowered to incorporate Agile in their lines of business.
    • Communicated the bank’s long-term vision and strategy to inform and influence partners (e.g. business owners) that business agility requires that everyone involved in delivering solutions—business and technology leaders, development, IT operations, legal, marketing, finance, support, compliance, security, and others—use Lean and Agile practices to continually deliver innovative, high-quality products and services faster than the competition.
    • Facilitated identification of value streams and team, portfolio and program-level ceremonies. Coached Agile release trains in relentless improvement, creating transparency using metrics to drive positive change, facilitating the resolution of dependencies, impediments, and risks.
    • Developed detailed work plans, sprints, schedule, and resource plans in conjunction with project team members and the executive sponsor.
    • Acted as a single point of contact for all program and project-related issues and escalations.
    • Managed plans, dependencies, scope, risks issues, and quality-and-deliver projects in line with agreed-upon overall program commitments. Created and managed project budgets.
    • Managed project scope. Investigated and made recommendations on issues that challenged scope boundaries.
    • Managed and tracked project risks and actively drove mitigation strategies.
  • Agile Project Manager
    2018 - 2018
    Scotiabank
    • Drove cultural change within the enterprise by leading the organization and business-line-level initiatives, trained teams, managers, and senior leaders to espouse the Agile transformation, and provided ongoing coaching to help them achieve more than they thought possible. Scotiabank’s product engineering team was transforming the way digital products are built and deployed into the public Cloud using a microservices and open API framework.
    • Acted as the role model in living the Agile methodology and as a change agent to support the organization through successful change.
    • Built and effectively managed multidisciplinary teams. Provided training and coaching to Agile teams as needed; helped teams continuously reflect and improve, becoming more effective in their roles and increasing the outcome, collaboration, and quality practices.
    • Coached and mentored Scrum Masters, product owners, Agile teams, and business owners.
    • Monitored and reported on project traction and progress and, as necessary, coordinated the development discussion and approval of corrective action and/or contingency plans.
    • Created project status reports, highlighting critical issues for management and the overall status of the project.
    • Managed stakeholder relations to ensure that project delivery expectations were clearly defined and met.
    • Drove and tracked change management work as project deliverables were rolled out.
    • Provided clear direction and motivation to project teams.
    • Led and facilitated structured and regular meetings as necessary for successful communication between all team members.
    • Developed and maintained all project documentation.
  • Agile Project Manager, Agile Coach
    2017 - 2017
    Adesa
    • Gained an understanding of the organization’s strategy, capabilities, and culture. Assessed the organization’s ability to change and developed a clear and compelling vision and implementation roadmap for the New Wave; a $25 million digital transformation program.
    • Communicated effectively, inspiring confidence, understanding, and a compelling need to change at all levels of the organization, while empathizing, collaborating, and evolving the message to meet the needs of differing audiences.
    • Defined, monitored, and continually adapted quarterly rolling plans for implementing and anchoring Agile methods and mindsets. Utilized multi-leveled Agile cadences of planning, doing and adjusting to review the progress against strategy and outcomes and to steer the organization through their Agile journey–while continually managing and removing dependencies between teams.
    • Provided role-based Agile training for executives (business and technology), product owners, Scrum Masters, Release Train Engineers (RTE), and development teams.
    • Monitored, measured, and evaluated the results along multiple dimensions, including adoption, maturity, impact, and sustainability. Re-assessed the End State vision based on evolving understanding and recommended course corrections to help the teams continuously improve their delivery flow with the shortest sustainable lead times.
    • Led the team in creating feature roadmaps at the team level, including identifying dependencies, risks, possible impediments, resource issues, and bottlenecks.
    • Facilitated story writing and splitting skills.
    • Partnered with the product, operations, design, and technology stakeholders and leads to identify dependencies, craft delivery strategies, and involved customers in early, incremental delivery of consumable solutions.
    • Facilitated the story and epic-level backlog refinement and prioritization.
    • Ensured impediments were visible and tracked through to resolution, escalating when necessary.
  • Agile Delivery Manager
    2015 - 2016
    Capital One
    • Provided training, tools coaching (Version One, and JIRA) and introduced a Continuous Integration/Continuous Development (CI/CD) pipeline, Test First Development including TDD and ATDD and collective code ownership including pair programming and single branch merges using GitHub.
    • Created the vision and roadmap artifacts, release and program plans with epics, features, user stories, and team dependencies. Facilitated Scrum of Scrums for multiple Agile and Kanban teams.
    • Developed detailed work plans, sprints, and schedule and resource plans in conjunction with project team members and the executive sponsor.
    • Acted as a single point of contact for all program and project-related issues and escalations. Actively managed plans, dependencies, scope, risk issues, and quality and delivered projects in line with the agreed-upon overall program commitments.
    • Created and managed project budgets—managed project scope and risks. Tracked risks and actively drove mitigation strategies.
    • Monitored and reported on project traction and progress and, as necessary, coordinated the development discussion and approval of corrective action and/or contingency plans.
    • Created project status reports, highlighting critical issues for the management and overall status of the project.
    • Managed stakeholder relations to ensure that project delivery expectations were clearly defined and met. Drove and tracked change management work as project deliverables were rolled out.
    • Managed vendor relationships where applicable.
    • Led and facilitated structured and regular meetings as necessary for successful communication between all team members.
    • Developed and maintained all project documentation.
    • Coordinated with partners from product, operations, design, and technology to co-create processes and culture that focused on innovative, well-managed delivery as the Agile Delivery Manager.
    • Used Agile and Lean principles to focus on delivery excellence from project and program management to coordination between product, operations, design, and engineering, integration with horizontal support teams, and other stakeholders.
Project History
  • New Wave: $25 Million Online Car Auction Platform
    Managed a geographically distributed department across four development centers in Canada, the US, and India.

    This Openlane online platform, generated about $80 million in revenue and is the most profitable of all the company's offerings. I managed a geographically distributed department across four development centers in Canada, the US, and India.

    I led the redesign and upgrade of Adesa's Cloud-based online car auction solution to maintain Adesa's market-leading position
    New Wave leveraged the latest advances in online and digital technology to deliver a more simplified user experience and enable seamless use across desktop, mobile, and tablet devices. By integrating the advanced analytics, pricing and reporting capabilities it provided an opportunity to not only take care of the existing customers and provided a better experience for them, it also provided an opportunity to grow new customers on that platform going forward.

    KAR is the clear leader in upstream auctions, especially in the private-label sector. It runs such auctions for more than 40 brands in Canada and the U.S., often on behalf of captive finance companies, by tapping the expertise of its Openlane online platform. Roughly 80 percent of vehicles coming off-lease this year will go through a private-label auction powered by KAR.

  • Enterprise Portfolio and Project Management Tool Roll Out
    Managed two teams to roll out an enterprise program portfolio solution across all lines of business.

    Scrum Master for an enterprise program portfolio solution roll out at RBC. Responsible for analyzing, describing, improving, and modifying the existing process to fit the requirements of the enterprise program portfolio management and to apply where possible best practices and market best practices. Supported the knowledge transfer to administrators of the tool, testers, business owners, and operational power users under the concept of "teach them how to fish" all of this within the Agile framework.

    Facilitated the program-level Agile ceremonies and assisted teams in delivering value and driving relentless improvement. Trained Agile teams, coached them through the process of onboarding and initial project sprints, and aided team members in developing skills to become self-sufficient.

    Consulted, educated, coached, and mentored Agile teams, Scrum Masters, product owners, DevOps, and management on Agile practices for delivering high business value. Orchestrated the delivery of Agile-based software deliverables and led the development project team to implement iterative software releases driven by the program.

  • Platform Organization (PLATO)
    Coached a team of engineers and problem-solvers in roles such as enterprise platform engineering and architecture.

    Scotiabank’s Platform Organization (PLATO) is a development platform, which drives velocity, service enablement, and reusability. It’s an integrated set of technical products encapsulating critical enterprise capabilities, automated processes, and social architecture to enable high-velocity application development.

    The PLATO team is comprised of engineers, problem solvers, Agilists, and creatives in roles such as enterprise platform engineering and architecture, enterprise data services, Cloud infrastructure and architecture, product engineering, and product management. Together, the team provides the platform that enables the bank to deliver transformative customer experiences that help our 25 million customers become better off.

    This team of engineers used its public Cloud deployments to completely transform how Scotiabank builds new applications and integrates them into business processes. The bank’s own accelerator product now serves as its own integrated development pipeline, which integrates the required security controls and approvals for code as they move through various stages of production.

Education
  • Master's degree in International Business
    1992 - 1994
    Carleton University - Ottawa, Canada
  • Bachelor's degree in Engineering
    1985 - 1989
    JMI - New Delhi, India
Certifications
  • SAFe® 5 Certified Lean Portfolio Management (LPM)
    JUNE 2019 - PRESENT
    Scaled Agile, Inc.
  • Agility Health Facilitator (AHC)
    JUNE 2018 - PRESENT
    Agile Transformation, Inc.
  • SAFe® 5 Certified Release Train Engineer (RTE)
    JUNE 2017 - PRESENT
    Scaled Agile, Inc.
  • SAFe® 5 Certified Program Consultant (SPC)
    JUNE 2015 - PRESENT
    Scaled Agile, Inc.
  • Certified Scrum Master
    JUNE 2009 - PRESENT
    Scrum Alliance
  • Project Management Professional (PMP)
    JUNE 1998 - PRESENT
    Project Management Institute (PMI)

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