Now hiring
IT Ops Support Engineer
Now hiring

IT Ops Support Engineer

About Toptal

Toptal is a global network of top freelance talent in business, design, and technology that enables companies to scale their teams, on-demand. With $100+ million in annual revenue and over 40% year-over-year growth, Toptal is the world’s largest fully remote company.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Position Description

As an IT Operations Support Engineer, you will be responsible for providing and maintaining access to services, applications, and corporate technologies. You will be accountable for company-wide technical on-boarding and off-boarding processes. This role includes administration of credentials, preparation of technical documentation, and auditing. Your natural ability to be resourceful is essential as you will continuously look for opportunities to make improvements and deliver value to the organization as a whole.

This is a remote position that can be done from anywhere. Due to the remote nature of this role, we are unable to provide visa sponsorship. Resumes and communication must be submitted in English.

Responsibilities:

As a member of the ITOps team, you will participate in the new hire process for each newly hired employee. You will work closely with our People team and support the on- and off-boarding activities of our team members. The ITOps engineer acts as a central point of contact for resolving user management and access requests and provides support mostly related to reported issues with the company tools and user roles. This includes supporting engineering teams in carrying out actions that require increased privileges that they might otherwise lack, as well as general questions about the use of certain software. You will research and implement innovative, creative and, if possible, automated approaches to repetitive tasks.

In the first week, expect to:

  • Onboard and integrate into Toptal.
  • Learn about Toptal’s company-wide tools and systems.

In the first month, expect to:

  • Streamline processes for onboarding and offboarding.
  • Streamline processes for managing technical tool data including documentation.

In the first three months, expect to:

  • Work closely with the People team and the other ITOps team members.
  • Be able to resolve user management and access requests.
  • Have a clear overview of the company structure.

In the first six months, expect to:

  • Develop and communicate processes and protocols for company-wide tools.
  • Manage the onboarding of tools and creation of accounts.

In the first year, expect to:

  • Provide IT support, often related to issues with access to the company tools and user roles.
  • Manage access to the company services and tools.

Requirements:

  • Strong knowledge of remote troubleshooting multiple OS (Windows, macOS, Linux, etc.).
  • Strong knowledge of G-Suite/Slack/Jira administration.
  • Strong knowledge of Network and Credential management (VPN, Cloud-based Password Managers).
  • Strong knowledge of how browsers work (cookies, sessions, extensions) - the majority of the tools we use are web-based.
  • Proficient in Writing Technical Documentation (JIRA/Confluence or Wiki).
  • Basic knowledge of Linux distributions administration CENTOS/RHEL.
  • Basic knowledge of Cloud provider administration (AWS/GCP).
  • Familiar with infra/engineering tools (Git, Newrelic, Rollbar, etc.).
  • Familiar with network services (DNS, DHCP, SMTP, SFTP, SSH, Telnet, etc.).
  • Familiar with security tools such as OpenVAS, Nessus, etc. is a plus.
  • Experience supporting users in a global environment and varying time zones.
  • Creative person, out of the box approach, willing to adapt and learn, technically oriented, and focused on results.
  • Must be comfortable with working under pressure and adhering to deadlines without sacrificing quality.
  • Must have the ability to communicate with teams via Slack and other collaboration tools.
  • Must have outstanding written and verbal communication skills.
  • Must be a self-starter who can define strategy and execute with limited guidance.
  • Must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
For Toptal Use Only: #individualcontributorEurope #individualcontributorSA #LI-REMOTE #LI-CS1

Who You Will Work With

Ismael Peinado

Ismael Peinado

Chief Technology Officer

As Toptal's Chief Technology Officer, Ismael leads the company's engineering organization, driving process and culture to ensure top quality delivery from our team of world-class engineers. Ismael was formerly the CEO and Co-Founder of Blue4, a distributed media system used in the aerospace and entertainment industries. He leverages over twenty years’ experience in providing commercial, operational, and technical leadership for B2B, B2C, and government organizations from early-stage startup to large-high growth market leaders. Ismael has a BE and BS in Industrial Engineering from the Universidad de Málaga.

Emiliano Ritiro

Emiliano Ritiro

Director of Engineering

As one of Toptal's Directors of Engineering, Emiliano is responsible for all new development and maintenance related to client acquisition, client experience, and retention as well as the tools that provide operational support for Sales and Talent Matching. Emiliano has a lean, product-first mentality. He has led the development of software for enterprises and startups, including Deloitte, Bago, and Virgin. Emiliano has a Master's in Computer Engineering from the University of Buenos Aires.

Michelle Labbe

Michelle Labbe

Chief People Officer

As Toptal's Chief People Officer, Michelle is accountable for our People and Recruiting teams, creating and maintaining a world-class experience for all Toptal team members through hiring, developing, and retaining our top talent. Previously, she served as Chief People Officer at ICR. Her 20+ year career has included senior Talent leadership roles across both the startup and agency world, spanning multiple industries. Michelle has a Bachelor’s in Political Science from the University of Arizona.

View the Whole Team

Working at Toptal

We're changing the way the world works. Toptal is not only a place to progress your career and design your own lifestyle, but also a company where you'll learn how to develop innovations that push business and technology forward.
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Working at Toptal has been the best experience of my career. Every day I'm surrounded by intelligent, thoughtful, and hard-working colleagues that push me to be better.

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