Mohamed Zarrugh, Finance Expert in Scottsdale, AZ, United States
Mohamed Zarrugh

Finance Expert in Scottsdale, AZ, United States

Member since May 12, 2022
Mohamed has held executive internal consulting roles for JPMorgan Chase and Wells Fargo, transforming operations with annualized expense reductions up to $180 million. He is a finance expert that perfectly blends the academic knowledge of an Industrial Engineering degree and MBA with deep business acumen and technical know-how. Specializing in strategic planning, performance management, and process improvement initiatives, Mohamed is willing to leverage his experience with other clients.
Mohamed is now available for hire

Career Highlights

Case studies

Expertise

  • Analytics
  • Innovation
  • Management Consulting
  • Net Promoter Score (NPS)
  • Performance Management

Employment

  • Advisory and Adjunct Faculty Member

    2015 - PRESENT
    Benedictine University
    • Advised the university on undergraduate and graduate MBA program expansion and development to reach broader and more relevant curriculum design in the business management, strategic planning, operations management, and business analytics courses.
    • Helped develop and administer the Operation Research and Linear Programming courses, which outline the process of creating models to apply in various decision-making applications.
    • Changed and enhanced the Operations Management course offering, which entails many process improvement approaches and case examples with best practices.
    Focus areas: Strategic Planning & Execution, Operations Management, Analytics, Financial Data Analytics
  • Strategy Consulting Leader

    2017 - 2022
    Wells Fargo
    • Changed the service treatment strategies to reduce contact center expenses, increasing first contact resolution by 5%.
    • Increased digital adoption by 10% with targeted analytical approaches and conversion enhancements.
    • Improved the servicing strategy for consumers with high-net-worth (HNW) and private bank relationships, enhancing the net promotor score by 5%.
    Focus areas: Startegy Consulting, Lean Analytics, Performance, Strategic Initiatives, Contact Centers, Business Performance Management (BPM), Performance Management, Performance Analysis, Process Improvement, Change Management, Channel Management, Teradata, Microsoft, Microsoft SQL Server, Knowledge Management, Data Strategy, Process Flows, Net Promoter Score (NPS), Customer Satisfaction, Digital Strategy, Customer Segmentation, Customer Analysis, Digital Marketing Strategy, Growth Marketing, Digital Experience Design, Growth Strategy, Customer Analytics, Data Analytics, Customer Insights, Data Analysis, Big Data, Data-driven Marketing, Data Science, Market Sizing, Market Research, Market Segmentation, Financial Planning & Analysis (FP&A), Agile, Documentation, Finance, Customer Experience, Digital Transformation, Customer Success, Fintech, Transformational Leadership
  • Internal Consultant Executive

    2006 - 2017
    JPMorgan Chase
    • Reduced full-service channel customers towards a self-serve process, representing annualized savings of $12 million.
    • Proposed process-improvement recommendations to claims operations with annualized savings of $50 million.
    • Transformed fee servicing towards differentiated treatment with annualized savings of $180 million.
    • Reduced customer attrition in credit card businesses with annualized savings of $1 million.
    Focus areas: Strategy, Performance Testing, Performance Reports, Channel Management, Digital Channels, Corporate Stragty, Contact Centers, Balance Scorecards, Leadership, Business Performance Management (BPM), Performance Management, Strategic Planning, Teradata, Microsoft, Microsoft SQL Server, Knowledge Management, Data Strategy, Process Flows, Forecasting, Revenue & Expense Projections, Product Strategy, Business Strategy, Sales Compensation, Omnichannel Marketing, Sales Strategy
  • Contract Management Consultant

    2004 - 2006
    State of Oregon
    • Redesigned collection processes based on willingness and ability to pay with improved compliance.
    • Enhanced servicing strategies through outbound targeted communication.
    • Decreased receivables by over 30% in two years, from $3.8 billion to $2.6 billion.
    Focus areas: Digital Channels, Contact Centers, Performance Testing, Performance Analysis, Performance Management, Performance Reports, Payment Collection, servicing, Teradata, Microsoft, Microsoft SQL Server, Knowledge Management, Data Strategy, Process Flows, Business Audit, Design, Management Consulting

Education

  • Master’s Degree in Business Administration (MBA)
    2002 - 2003
    Oregon State University - Corvallis, Oregon, USA
  • Bachelor's Degree in Industrial Engineering
    1991 - 1994
    Oregon State University - Corvallis, Oregon, USA
  • Bachelor's Degree in Mathematics
    1988 - 1991
    University of Oregon - Eugene, Oregon, USA

Certifications

  • Leadership Development Forums
    JUNE 2003 - PRESENT
    Oregon State University
  • Professional Member – Institute of Industrial & Systems Engineers
    JUNE 1995 - PRESENT
    Institute of Industrial & Systems Engineers (IISE)
  • Industrial Engineering Career Forums
    JUNE 1994 - PRESENT
    Oregon State University

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