Hire the Top 3% of Freelance Customer Success Managers

Toptal is an exclusive network of top Customer Success experts, consultants, managers, and professionals. Top companies and startups hire freelance customer success managers from Toptal for their mission-critical marketing campaigns and projects.

No-Risk Trial, Pay Only If Satisfied.

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Find and hire Top Customer Success Managers worldwide. Simply click on your preferred time zone on the map.

Trusted by leading brands and startups

Hire Freelance Customer Success Managers

Kirat Pannu

Freelance Customer Success Manager
UTC-08:00
Canada
Toptal Member Since May 9, 2023

Kirat is a marketing and strategy expert with extensive experience serving diverse clients, from startups to market leaders and Fortune 500 enterprises. He uses his in-depth knowledge of market dynamics and consumer psychology to craft effective campaigns and strategies and deliver growth for B2B and B2C clients. With expertise in data analysis, creative ideation, and lead generation, Kirat is a valuable asset to any organization seeking to enhance its brand awareness and drive business growth.

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Jennifer Rustigian

Freelance Customer Success Manager
UTC-08:00
United States
Toptal Member Since July 18, 2023

Jennifer is a seasoned marketer and communications leader experienced in SaaS, technology, PR, and the public sector. She worked in both the agency world and in-house, building impactful marketing campaigns and communication strategies for B2B and B2C businesses. Jennifer has a solid ability to thrive in fast-paced environments and proven expertise working with all-level executives and within global teams across product, customer success, and engineering in the US, UK, Asia-Pacific, and Israel.

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Jennifer Cummings

Freelance Customer Success Manager
UTC-08:00
United States
Toptal Member Since July 31, 2024

Jennifer is an award-winning marketing leader with nearly 20 years of experience in B2B and B2C segments. She excels in directing and executing multimedia campaigns, developing ROI-focused media strategies, and managing media mix modeling for performance optimization. Jennifer's expertise includes SEM, TV, print, radio, email, and SEO content creation and management. She also produces customer testimonials, white papers, and case studies and is skilled in project management and product launches.

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Michael Fertman

Freelance Customer Success Manager
UTC-05:00
United States
Toptal Member Since September 17, 2024

Michael is a data-driven B2B marketing consultant with over 20 years of experience accelerating growth through high-impact strategic marketing initiatives. He has doubled growth rates for numerous SaaS, fintech, AI, and data services products. Michael brings deep expertise in B2B SaaS positioning, packaging, pricing, messaging, and sales enablement. He has a track record of enhancing brand visibility, accelerating ARR growth, increasing market penetration, and leading high-performing teams.

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Gabriel Ignacio

Freelance Customer Success Manager
UTC-05:00
Canada
Toptal Member Since April 18, 2022

Gabriel is an entrepreneurial expert-generalist (polymath) with diverse experience and a reputation for getting things done. He has worked at global, regional, and C-suite levels as CEO and COO in four early-stage startups, two top global banks (RBC and Citi), and a multinational consumer packaged goods company (Nestlé). Gabriel is passionate about leveraging digital and account-based marketing, finance, entrepreneurship, and technology to make the world a better place for generations to come.

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Aravind Sundar

Freelance Customer Success Manager
UTC+00:00
United Kingdom
Toptal Member Since July 31, 2024

Ara is a growth marketer with experience working with companies at various stages. He specializes in developing and delivering global marketing strategies and GTM strategies as a fractional CMO. Presently, Ara works closely with companies on their data management and analytics setups for effective attribution and scalable paid ads strategies.

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Julia Ulida

Freelance Customer Success Manager
UTC+01:00
Poland
Toptal Member Since September 13, 2024

Julia is a visionary chief marketing officer with over a decade of success in scaling tech startups and eCommerce ventures. Known for tripling revenue and spearheading market expansions, she expertly blends analytical rigor with creative marketing strategies to drive substantial growth. Julia transforms brands' digital footprint and accelerates business success.

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Nancy Ezzat

Freelance Customer Success Manager
UTC+02:00
Egypt
Toptal Member Since August 19, 2024

Nancy is a dynamic marketing manager with a proven track record of driving brand growth and sales. She excels in developing and executing marketing strategies from ideation to implementation. An experienced leader of cross-functional teams, Nancy focuses on enhancing customer experience and fostering collaboration. Proficient in data analysis, she leverages insights for product growth and manages marketing activities across the funnel.

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Juho Harmaa

Freelance Customer Success Manager
UTC+02:00
Finland
Toptal Member Since April 11, 2022

Juho is a senior marketing and business leader with 17 years of experience building and growing innovative online businesses. He has led marketing, product, design, and engineering teams and has a strategic and data-led approach to marketing. Juho is a problem solver, an entrepreneur at heart, and a team player.

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Zeeshan Aga

Freelance Customer Success Manager
UTC+04:00
United Arab Emirates
Toptal Member Since July 18, 2024

Zeeshan is a dynamic AI-first marketing leader with 17+ years of experience driving corporate growth and revenue strategies. He excels in strategic B2B go-to-market (GTM) executions and leveraging generative AI for customer-centric approaches. Known for his visionary leadership, Zeeshan transforms organizations by enhancing customer engagement and market relevance. His expertise spans B2B marketing, SaaS GTM strategies, and supply chain transformation, achieving robust ROI and impactful results.

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Binit Agrawala

Freelance Customer Success Manager
UTC+05:00
India
Toptal Member Since August 1, 2024

Binit is a marketing professional with deep expertise in growth marketing, digital and brand strategy, and funnel management. He has a sharp eye for emerging trends and a flair for innovative solutions. From launching new products to building brand awareness and driving user acquisition, Binit consistently delivers exceptional results through winning marketing strategies. His campaigns at edtech and SaaS companies have increased signups by 50%, subscribers by 30%, and platform engagement by 40%.

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THE TOPTAL ADVANTAGE

98% of Toptal clients choose to hire our talent after a risk-free trial.

Toptal's screening and matching process ensures exceptional talent are matched to your precise needs.

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... allows corporations to quickly assemble teams that have the right skills for specific projects.

Despite accelerating demand for coders, Toptal prides itself on almost Ivy League-level vetting.

Our clients
Creating an app for the game
Conor Kenney
Creating an app for the game
Leading a digital transformation
Elmar Platzer
Leading a digital transformation
Building a cross-platform app to be used worldwide
Building a cross-platform app to be used worldwide
Drilling into real-time data creates an industry game changer
Drilling into real-time data creates an industry game changer
Testimonials
The relationship with Toptal from the beginning has really paid off for us. We’re extremely happy with our talent, and hope that they’re happy too. We’re really trying to transform the way we do our jobs.

Eric Heisler

Digital Development Leader, Owens Corning

Toptal’s methodology gave me confidence that we had the best chance of getting an A-team brought together quickly.

Deron Triff

Co-founder, WaitWhat

I think the thing about Toptal is—like the name—it’s top talent, and that’s the kind of talent that I want to recruit as well.

Ginni Saraswati

Founder, Ginni Media

Toptal truly is a turnkey solution. The whole thing is packaged for you. Toptal supports everything for you end-to-end so you can just focus on your core business.

Ted Blosser

Co-founder, Workramp

For years, Toptal has been our ‘secret weapon’ for staying competitive in our industry.

Tony Wang

Co-founder and CEO, Adcrush

How to Hire Customer Success Managers Through Toptal

1

Talk to One of Our Client Advisors

A Toptal client advisor will work with you to understand your goals, technical needs, and team dynamics.
2

Work With Hand-selected Talent

Within days, we'll introduce you to the right customer success manager for your project. Average time to match is under 24 hours.
3

The Right Fit, Guaranteed

Work with your new customer success manager for a trial period (pay only if satisfied), ensuring they're the right fit before starting the engagement.

FAQs

  • How quickly can you hire with Toptal?

    Typically, you can hire a customer success manager with Toptal in about 48 hours. For larger teams of talent or Managed Delivery, timelines may vary. Our talent matchers are highly skilled in the same fields they’re matching in—they’re not recruiters or HR reps. They’ll work with you to understand your goals, technical needs, and team dynamics, and match you with ideal candidates from our vetted global talent network.

    Once you select your customer success manager, you’ll have a no-risk trial period to ensure they’re the perfect fit. Our matching process has a 98% trial-to-hire rate, so you can rest assured that you’re getting the best fit every time.

  • To hire the right customer success manager, it’s important to evaluate a candidate’s experience, technical skills, and communication skills. You’ll also want to consider the fit with your particular industry, company, and project. Toptal’s rigorous screening process ensures that every member of our network has excellent experience and skills, and our team will match you with the perfect customer success managers for your project.

  • At Toptal, we thoroughly screen our customer success managers to ensure we only match you with the highest caliber of talent. Of the more than 200,000 people who apply to join the Toptal network each year, fewer than 3% make the cut.

    In addition to screening for industry-leading expertise, we also assess candidates’ language and interpersonal skills to ensure that you have a smooth working relationship.

    When you hire with Toptal, you’ll always work with world-class, custom-matched customer success managers ready to help you achieve your goals.

  • You can hire customer success managers on an hourly, part-time, or full-time basis. Toptal can also manage the entire project from end-to-end with our Managed Delivery offering. Whether you hire an expert for a full- or part-time position, you’ll have the control and flexibility to scale your team up or down as your needs evolve. Our customer success managers can fully integrate into your existing team for a seamless working experience.

  • We make sure that each engagement between you and your customer success manager begins with a trial period of up to two weeks. This means that you have time to confirm the engagement will be successful. If you’re completely satisfied with the results, we’ll bill you for the time and continue the engagement for as long as you’d like. If you’re not completely satisfied, you won’t be billed. From there, we can either part ways, or we can provide you with another expert who may be a better fit and with whom we will begin a second, no-risk trial.

Tap Into World-Class Talent

  • Trusted Experts Only

    Trusted Experts Only

    All of our talent are seasoned experts who ramp up quickly, readily contribute as core team members, and work with you to minimize onboarding time.

  • The Right Fit

    The Right Fit

    We have a knack for matching you with the right fit. Start working with your new hire on a no-risk trial period, paying only if satisfied.

  • Scale as Needed

    Scale as Needed

    Hire talent within 48 hours and scale your team up or down as needed, no strings attached.

  • Seamless Hiring

    Seamless Hiring

    We handle all aspects of billing, payments, and NDA’s. Let us take care of the overhead while you focus on building great products.

  • Flexible Engagements

    Flexible Engagements

    Choose the engagement type that suits your needs — hourly, part-time, or full-time — with the ability to change anytime.

  • Expert Talent Matching

    Expert Talent Matching

    Focus on your project and enjoy support from your dedicated account executive and expert talent matcher.

Top Customer Success Managers Are in High Demand.

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