Hire the Top 3% of Freelance Customer Success Managers

Toptal is an exclusive network of top Customer Success experts, consultants, managers, and professionals. Top companies and startups hire freelance Customer Success Managers from Toptal for their mission-critical marketing campaigns and projects.

No-Risk Trial, Pay Only If Satisfied.

Hire Freelance Customer Success Managers

Jennifer Rustigian

Freelance Customer Success Manager
United StatesToptal Member Since July 18, 2023

Jennifer is a seasoned marketer and communications leader experienced in SaaS, technology, PR, and the public sector. She worked in both the agency world and in-house, building impactful marketing campaigns and communication strategies for B2B and B2C businesses. Jennifer has a solid ability to thrive in fast-paced environments and proven expertise working with all-level executives and within global teams across product, customer success, and engineering in the US, UK, Asia-Pacific, and Israel.

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Juho Harmaa

Freelance Customer Success Manager
FinlandToptal Member Since April 11, 2022

Juho is a senior marketing and business leader with 17 years of experience building and growing innovative online businesses. He has led marketing, product, design, and engineering teams and has a strategic and data-led approach to marketing. Juho is a problem solver, an entrepreneur at heart, and a team player.

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Nicole Elizabeth Smith

Freelance Customer Success Manager
ItalyToptal Member Since November 9, 2022

Nicole, a seasoned digital marketer from the US, now in Como, Italy, brings over 12 years of experience in marketing, management, and content strategy. Partnering with brands like Verizon, Birchbox, Fiat, and international startups, she's achieved milestones such as 2,000% organic social media growth and 300% sales increase through innovative marketing strategies. Nicole's adept project management and collaborative approach have propelled brands globally, driving transformative business growth.

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Andra Sas

Freelance Customer Success Manager
SpainToptal Member Since October 13, 2023

Andra is a seasoned marketing expert with 12 years of experience, specializing in crafting global integrated marketing strategies aligned with core business goals. Her expertise spans digital marketing, partner marketing, customer journey management, events, and PR across the tech, oil and gas, and real estate sectors. With an entrepreneurial mindset, strong work ethic, and a passion for collaboration, Andra delivers measurable results through innovative marketing strategies.

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Alastair Thompson

Freelance Customer Success Manager
BrazilToptal Member Since October 3, 2022

Alastair is a seasoned revenue operations and marketing expert with agency and corporate experience. He led a marketing agency for seven years, managing over $1 million in annual advertising budgets for clients on five continents. Alastair's secret sauce is his ability to lead multicultural teams in the planning and executing of data-driven, revenue-focused growth and go-to-market campaigns. He takes leadership seriously, keeps his skillset updated, and loves being challenged by new projects.

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Taylor Kartavicius

Freelance Customer Success Manager
CanadaToptal Member Since August 29, 2022

Taylor is a curious, creative, and empathetic marketing strategist with a background in science. Creating a unique combination of customer-first marketing with the necessary analytical skills to test and iterate. His specialty is understanding your customers, positioning your product, and developing marketing strategies for long-term growth. Taylor's strategic guidance is based on qualitative and quantitative insights, which guarantees consistent and predictable business growth.

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Belinda Conde

Freelance Customer Success Manager
SpainToptal Member Since August 30, 2023

With over nine years of cross-functional experience, Belinda is a top-notch marketing expert. Specializing in B2B and B2B SaaS marketing, she spent the past decade driving tangible KPI growth, contributing significantly to revenue, branding, and positioning. With a strong focus on data-driven insights, Belinda successfully crafted global marketing strategies that are customer-centric, attainable, and profitable.

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Discover More Customer Success Managers in the Toptal Network

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Trustpilot
THE TOPTAL ADVANTAGE

98% of Toptal clients choose to hire our talent after a risk-free trial.

Toptal's screening and matching process ensures exceptional talent are matched to your precise needs.

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Toptal in the press

... allows corporations to quickly assemble teams that have the right skills for specific projects.

Despite accelerating demand for coders, Toptal prides itself on almost Ivy League-level vetting.

Our clients
Creating an app for the game
Conor Kenney
Creating an app for the game
Leading a digital transformation
Elmar Platzer
Leading a digital transformation
Building a cross-platform app to be used worldwide
Building a cross-platform app to be used worldwide
Drilling into real-time data creates an industry game changer
Drilling into real-time data creates an industry game changer
Testimonials
The relationship with Toptal from the beginning has really paid off for us. We’re extremely happy with our talent, and hope that they’re happy too. We’re really trying to transform the way we do our jobs.

Eric Heisler

Digital Development Leader, Owens Corning

Toptal’s methodology gave me confidence that we had the best chance of getting an A-team brought together quickly.

Deron Triff

Co-founder, WaitWhat

I think the thing about Toptal is—like the name—it’s top talent, and that’s the kind of talent that I want to recruit as well.

Ginni Saraswati

Founder, Ginni Media

Toptal truly is a turnkey solution. The whole thing is packaged for you. Toptal supports everything for you end-to-end so you can just focus on your core business.

Ted Blosser

Co-founder, Workramp

For years, Toptal has been our ‘secret weapon’ for staying competitive in our industry.

Tony Wang

Co-founder and CEO, Adcrush

How to Hire Customer Success Managers Through Toptal

1

Talk to One of Our Industry Experts

A Toptal director of marketing will work with you to understand your goals, technical needs, and team dynamics.
2

Work With Hand-Selected Talent

Within days, we'll introduce you to the right Customer Success manager for your project. Average time to match is under 24 hours.
3

The Right Fit, Guaranteed

Work with your new Customer Success manager for a trial period (pay only if satisfied), ensuring they're the right fit before starting the engagement.

FAQs

  • How are Toptal Customer Success managers different?

    At Toptal, we thoroughly screen our Customer Success managers to ensure we only match you with talent of the highest caliber. Of the more than 200,000 people who apply to join the Toptal network each year, fewer than 3% make the cut. You’ll work with marketing experts (never generalized recruiters or HR reps) to understand your goals, technical needs, and team dynamics. The end result: expert vetted talent from our network, custom matched to fit your business needs.

  • Can I hire Customer Success managers in less than 48 hours through Toptal?

    Depending on availability and how fast you can progress, you could start working with a Customer Success manager within 48 hours of signing up.

  • What is the no-risk trial period for Toptal Customer Success managers?

    We make sure that each engagement between you and your Customer Success manager begins with a trial period of up to two weeks. This means that you have time to confirm the engagement will be successful. If you’re completely satisfied with the results, we’ll bill you for the time and continue the engagement for as long as you’d like. If you’re not completely satisfied, you won’t be billed. From there, we can either part ways, or we can provide you with another expert who may be a better fit and with whom we will begin a second, no-risk trial.

Tap Into World-Class Talent

  • Trusted Experts Only

    Trusted Experts Only

    All of our talent are seasoned experts who ramp up quickly, readily contribute as core team members, and work with you to minimize onboarding time.

  • The Right Fit

    The Right Fit

    We have a knack for matching you with the right fit. Start working with your new hire on a no-risk trial period, paying only if satisfied.

  • Scale as Needed

    Scale as Needed

    Hire talent within 48 hours and scale your team up or down as needed, no strings attached.

  • Seamless Hiring

    Seamless Hiring

    We handle all aspects of billing, payments, and NDA’s. Let us take care of the overhead while you focus on building great products.

  • Flexible Engagements

    Flexible Engagements

    Choose the engagement type that suits your needs — hourly, part-time, or full-time — with the ability to change anytime.

  • Expert Talent Matching

    Expert Talent Matching

    Focus on your project and enjoy support from your dedicated account executive and expert talent matcher.

Top Customer Success Managers Are in High Demand.

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