Edgar Emilio Polanco Gomez

Edgar Emilio Polanco Gomez

Colima, Mexico
Member since August 28, 2018
Edgar is a senior project manager with more than 20 years of experience in the IT industry who specializes in software quality assurance and development. He's skilled at leading remote and multinational teams in agile and waterfall environments within a variety of organization sizes, from startups to large Fortune 500 organizations. His expertise encompasses various industries including healthcare, telecommunications, eCommerce, and education.
Edgar is now available for hire
Project Highlights
  • Led a team of around 20 QA Automation engineers located all around the globe to meet the tight goals of more than 10 products
  • Led the order management worldwide group of PMs in the divestiture of the retail store solutions (RSS) business to ToshibaGCS
  • Led the successful deployment of the N1 Registry's MVP planned to help on finding better treatments for cancer patients.
Expertise
  • Agile Project Management
  • Behavior-driven Development (BDD)
  • Healthcare
  • Jira
  • Mobile/Web Project Management
  • Project Management Professional (PMP)
  • QA Automation
  • Software QA
Education
Select Certifications
Employment
  • Software Engineering Manager
    2018 - 2019
    Aurea Software
    • Interviewed, selected, onboarded, and coached candidates from a global talent pool to meet the aggressive goals for more than ten products.
    • Led a team of around 20 QA automation engineers located all around the globe across multiple products and technologies (Protractor, Re-quest-promise [API testing], Cucumber/Selenium and Appium).
    • Performed daily and weekly track of the team effort based on specific metrics for the test automation work from shared and owned Jira dashboards, Allure Reports/Jenkins, Test Rail results and GSheets.
    • Created my own Google sheet dashboards with summarized pulled data from Jira and other web services (using self-developed Python scripts).
    • Followed up on escalations, communicated and removed blocked issues, and adjusted the plan and team allocation to meet our goals.
    • Held weekly one-on-ones and daily team meetings to communicate strategies, weekly goals, and review team and individual performance.
    • Reported progress status to VPs of Engineering.
    • Followed, tracked, and reacted to the organization's compliance program on a daily and weekly basis. Reviewed and tracked the team summary (hours, metrics, cost per unit vs target cost per unit, intensity & focus), and aligned activities and goals.
    • Performed Gemba walks to all the team to identify best and bad practices and share them with the team.
  • Agile Project Manager/Sr Software QA Manager
    2015 - 2018
    unosquare
    • Tracked project progress, risks, issues, and client expectations from Kanban and Scrum projects.
    • Validated and documented standard operating procedure (SOP) documents to evaluate, confirm and improve the processes related to the teams' work.
    • Worked to formalize the organizational PMO with templates, process guidelines, and metrics.
    • Documented project review scorecards (highlights, milestones, risks, and issues).
    • Presented project review scorecards and progress to the client services director.
    • Interviewed project management candidates for the PMO team and QA candidates for the customers.
    • Facilitate Scrum events for different teams and customers (stand up/daily meeting, sprint planning, grooming sessions, sprint demos, and sprint retro).
    • Gathered customers' requirements and documented them in user stories.
    • Designed workflow charts and diagrams for customers' user stories.
    • Reviewed and clarified expected interfaces and user interaction with UX/UI designers for customers' projects.
    • Directly managed customers' requirements and expectations.
    • Prepared and reviewed software test plans and test strategies for different customers.
    • Contributed during software development engineering tests with Cucumber scenarios (Gherkin), Ruby, and Selenium-Java.
    • Planned the performance and load testing strategy with Blazemeter/JMeter for a customer's web application.
    • Demonstrated team deliverables from release to customer's executives.
    • Held one-on-one meetings to coach individual contributors and remove blockers.
  • Project Manager/Business Analyst
    2011 - 2015
    IBM
    • Led the order management worldwide group of PMs in the divestiture of the retail store solutions (RSS) business to ToshibaGCS (Wave 1, 2, 3, 4 and ISC release).
    • Created a worldwide project plan, budget, and schedule for different divestiture and acquisition of Order-2-Cash projects.
    • Led the Agile coaching group for the IBM CIO Mexico group. Coached different teams to “safely” walk from Waterfall development to Scrum methodology on complex projects in order to reach shorter deployments.
    • Managed the project portfolio for the O2C Hardware (HW) Latin America tower. Rolling up the project portfolio status. Created a general HW LA architecture from the asset information and application owners feedback.
    • Led the students for a smarter planet (SFSP) program in Mexico.
    • Led the Students for a Smarter Planet: Mexico Cybersecurity Challenge, a university national contest sponsored by the IBM VP of Cybersecurity and SFSP program with big impact in the Mexican university sector.
    • Managed the IBM Mexico Smartcamp 2013 event project in Guadalajara.
  • Software Quality Assurance Manager
    2009 - 2011
    unosquare
    • Worked on site with the customer (Missouri; Seattle and Portland, OR, USA) for process and tools training.
    • Interviewed, hired, and coached the nearshore QA teams from scratch based in the customers' needs.
    • Managed multiple nearshore teams on projects with very tight deadlines and high visibility.
    • Created and reported metrics directly to the executive levels (CTO and CEO) for the software development and testing projects.
    • Directly managed customer requirements and expectations.
    • Prepared and reviewed SOW documents for different projects/customers.
    • Consulted and provided recommendations to improve the software development life cycle (SDLC) integrating the QA area for the internal and external customers in Agile and Waterfall environments.
    • Planned and led the efforts to certificate the QA engineers into the ISTQB (international software testing qualification board) foundational certification.
  • Software Engineer/Staff Software Engineer - Architect
    2004 - 2009
    IBM
    • Participated in the strategy development for the IBM Mexico System & Technology Lab.
    • Contributed to software development, architect, and design. CPS (Code Program-ming Support), development and testing for the AS/400 – iSeries – System I Kernel OS on the SNA & communications team. Participated and helped in several Crit-Sit and Sev1 support problems. Helped with the design and implementation for SNA EE/IPv6.
    • Served as a technical leader in the TCP/IP Apps team. Designed and developed from scratch the implementation of the RIPng routing protocol in System i. Supported with the Development for the OSPF (IPv4 and IPv6) routing protocol. Provided technical advice for the implementation of other routing protocols on IPv6 protocols. Received two iSeries LUG (Large User Group) memento awards because of that work.
    • Led the introduction of SSME (Service science, management, and engineering) in Mexico. Created the business case to formalize the national team and presented it to IBM Executives.
    • Acted as the IBM group leader in the national Community of Theory and Practice SSME/ITSM (Service science & IT Service Management).
    • Created plans for the introduction of SSME, Service management and ITILv3 in Mexican universities.
  • CEO and Co-founder
    2002 - 2004
    SDNet
    • Created the business plan from scratch for IT consulting services to local customers.
    • Made business decisions; analyzed marketing practices and results; did technology research and closed sales deals.
    • Designed and developed, from scratch, different web solutions (PHP and ASP) and Windows applications (VB6) for clients in the Mexican states of Colima and Jalisco.
  • Software Engineer
    2000 - 2002
    Universidad de Colima
    • Researched, developed, designed, and documented a cross-platform (Linux and Windows) web-based library system for the UNESCO (Biblioteca Digital Latinoamericana). Developed Linux installation scripts.
    • Designed, developed, and documented different IT systems for internal controls and external customers from the university (Windows and Web apps).
    • Developed a web platform for the Unix administrators linked to a Unix script to create new users (DevOps web-script).
    • Worked as a server administrator for Windows 2000 and NT 4.0. and as an IT security administrator (system updates and system logs reviews).
    • Led the software development area for the DIGESET (2000).
Project History
  • Aurea Software
    Led a team of around 20 QA Automation engineers located all around the globe to meet the tight goals of more than 10 products

    - Interviewed, selected, onboarded and coached candidates from a global talent pool to meet the aggressive test automation goals.
    - Followed, tracked and reacted to the Organization's Compliance program in daily and weekly basis: Reviewed and tracked Team summary (hours, metrics, Cost per Unit vs target Cost per Unit, intensity & focus); Activities alignment and Goals
    - Performed daily and weekly track of the team effort based on specific metrics for the test automation work from shared and owned Jira dashboards, Allure Reports/Jenkins, Test Rail results and GSheets
    - Created own Google sheet Dashboards with summarized pulled data from Jira and other web services (using own developed python scripts)
    - Followed up on the implementation of Gated-commits, Github Continuous Integration checks and configuration of IDE plugins with static code analysis tools running to confirm my team's code meets our Coding Standards
    - Held weekly 1-1s and daily team meetings to communicate strategies, weekly goals and review team and individual performance.
    - Followed up escalations; communicated and removed blocked issues
    - Adjusted the plan and team allocation to meet our goals.
    - Reported progress status to VPs of Engineering

  • unosquare PMO
    Led planning of organizational PMO and worked to formalize it with templates, process guidelines, and metrics.

    - Documented the PMO's metrics descriptions and planned system to track them.
    - Tracked project progress, risks, issues and client expectations from Kanban and Scrum projects.
    - Validated and documented standard operating procedure (SOP) documents to evaluate, confirm and improve the processes related to the teamwork.
    - Documented project review scorecards (highlights, milestones, risks, issues).
    - Presented project review scorecards and progress to client services director
    - Interviewed project management candidates for the PMO team

  • Healthsparq
    Led the QA activities for the search component of the product and during its refactoring to adapt the microservices approach.

    - Prepared software test plans and strategies (regressions, smoke, and integration).
    - Reviewed and triaged errors Jenkins reports
    - Led bug triage meeting from the reported issues in Jira
    - Reviewed performance testing and load testing strategy and performed and reported the results with Blazemeter/Jmeter
    - Worked on Cucumber scenarios (Gherkin) and coded their Ruby steps to automatically test backend code.
    - Demo'ed team's deliverables to executives during monthly release demo call
    - Interviewed QA candidates

  • Hubbub
    Led Cambia's Hubbub team to deploy new features through Agile's Kanban process.

    - Tracked progress status and issues from the Kanban board
    - Held 1-1s and team meetings to follow up on the team's progress and coach Individual contributors
    - Reviewed and removed blockers reported by the team
    - Documented project review scorecards (highlights, milestones, risks, issues)
    - Followed up on improvement of test coverage report and reduction of the number of bugs caused by the team

  • IBM's Retail Group Divestiture to ToshibaGCS
    Led the order management worldwide group of PMs in the divestiture of the retail store solutions (RSS) business to ToshibaGCS

    - Documented worldwide project plan, budget, and schedule for the whole project in different waves/releases (1, 2, 3, 4, and ISC release).
    - Held weekly team meetings on progress-milestones, spent budget, risks, and issues per geographic area (US, Canada, Latam, EMEA, and Asia)
    - Removed and tracked team blockers
    - Reviewed and clarify budget inconsistencies
    - Documented the project scorecard (goals completed, next milestones, risk, issues)
    - Reported overall project status to the global director of order-2-cash.

  • IBM CIO Mexico's Agile Coaching Group
    Led the establishment of the IBM CIO Mexico's agile Coaching group.

    - Prepared and presented Agile best practices training material for different IBM CIO Mexico's teams
    - Prepared a guideline to safely walk from Waterfall development to Scrum methodology on complex projects
    - Led a group of PMs with Agile experience to work as Agile coaches for internal teams

  • Unosquare's New Nearshore QA Area
    Led establishment of a new nearshore's QA team for unosquare's customers in Mexico.

    - Worked on site with the customer (Missouri; Seattle and Portland-OR, USA) for process and tools training.
    - Interviewed, hired and coached the QA team from scratch based in the customers' needs
    - Managed multiple nearshore teams on projects with very tight deadlines and high visibility
    - Created and reported metrics directly to the executive levels (CTO and CEO) for the software development and testing projects.
    - Prepared and reviewed SOW documents for different projects/customers.
    - Consulted and provided recommendations to improve the software development life cycle (SDLC) integrating the QA area for the internal and external customers in Agile and Waterfall environments
    - Planned and led the efforts to certificate the QA engineers with the ISTQB (International Software Testing Qualification Board) foundational certification

  • CureOne N1 Registry MVP
    Led the successful deployment of the N1 Registry's MVP planned to help on finding better treatments for cancer patients.

    - Facilitated Scrum events for teams (stand up/daily meeting, sprint planning, grooming sessions, sprint demos, and sprint retro).
    - Defined and documented customer requirements with user stories
    - Designed workflow charts and diagrams for the user stories
    - Reviewed and clarified expected interfaces and user interaction with UX/UI designers
    - Directly managed customer requirements and expectations
    - Reviewed test plans and strategy for the product
    - Met the HIPAA compliance certification
    - Followed up on HIPAA compliance certification for the team and confirmed and refactored the product to get it in compliance.

Education
  • Master's degree in Computer Science
    2007 - 2010
    Universidad Autonoma de Guadalajara - Guadalajara, Mexico
  • Bachelor's degree in Telematics Engineering
    1998 - 2002
    Universidad de Colima - Colima, Mexico
Certifications
  • IBM Experienced Project Manager
    JULY 2013 - PRESENT
    IBM
  • Project Management Professional (PMP)
    DECEMBER 2010 - DECEMBER 2019
    Project Management Institute (PMI)

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