Client-Focused Digital Operations Transformation, Agile & DevOps Implementation
Achieved IT and Ops efficiencies of 30%+ via global process framework transformation to a 500+ employee organization.
Remodeled and optimized development, BAU, and ITIL service management processes through global Agile, DevOps, and ITSM/ITIL process transformation and a new operating model (TOM) rolled out to 500+ users in the risk management division of BNP Paribas Bank in London, Paris, New York, Brussels, Hong Kong, Singapore, and Mumbai.
Digitized service management tickets and process flows bringing cohesion to data-driven decisions, generating 30%+ efficiencies in IT and operations.
ITSM Artificial Intelligence Platform
Achieved corporate production operations efficiencies of 30%+.
Successful implementation of an artificial intelligence platform to monitor, learn, and take corrective action on production support processes and applications as part of the service management transformation program at BNP Paribas Bank.
The artificial intelligence platform supported the ITSM automation that boosted service availability to 99% and helped reduced support efforts by 30%.
The tool monitored over 200 systems and data feeds from all divisions of the bank in London, Paris, New York, Brussels, Hong Kong, Singapore, and Mumbai.
ServiceNow Implementation and ITSM Digitalization
Successful restructuring and delivery of a troubled ServiceNow implementation project. Shifted focus to user experience (UX).
Coordinated and deployed a UX-driven cloud-based ServiceNow platform to 500+ users in five countries as part of the service management transformation program at BNP Paribas Bank.
Enabled the digitalization of development and operations activities through full integration with the Jira system, bringing cohesion to data-driven decisions while optimizing performance and UX/client experience.
Digital Asset Management Platform
Delivered a cloud-based £6.5 million asset management platform and digitized 3+ million digital assets in nine countries.
Initiated and directed a cloud-based £6.5 million digital asset management (DAM) platform and digitized 3+ million media assets at Kingfisher Plc. that were scattered across 20+ legacy systems, now used in 1,000+ offices in nine countries.
Implemented Agile and DevOps enabling SDLC and release speed as well as best-in-class application flows with a focus on UX-centric customer journeys.
Overhauled the TOM integrating product management (SAP), product information (Riversand PIM), digital asset (OpenText DAM) and eCommerce (ATG).
Startup Wellness Business and Technology Platform
Delivered a state-of-the-art digital platform for a startup wellness business.
Engaged to create the business plan, target operating model, financial, legal, and HR for a wellness startup.
Effectively employed lean startup techniques like creating incremental MVPs, split-testing, and validated learning. Selected, hired, and managed local and offshore IT providers, copywriters, legal and financial advisers, suppliers, and digital marketing agencies required to launch the company.
Successfully delivered UX design and Agile development of a responsive digital application with complex booking and account management, coupons, rewards scheme, loyalty tiers, API integration with SMS, address lookup, and geolocation.
Digital Agile, DevOps and ITSM Transformation
Achieved 12% budget savings in IT/Operations by rolling out a global process transformation and adoption of Agile and DevOps.
Deployed new policies, procedures, tools, and organizational structures for a global IT and operations process framework transformation to 1,500+ corporate and investment banking users at BNP Paribas Bank in London, Paris, Brussels, New York, Singapore, Hong Kong, and Mumbai.
Successfully defined process and coordinated creation of a £150+ million Global Markets ITO budget. Implemented business intelligence for reporting and analyzing financial forecasts, effort, headcount, offshoring, vendors, and P&L.
Agile consultancy to a multi-million-pound project portfolio for FI, FX, P&L, and regulatory industries.
Agile Fixed-income Technology Platform Development and Integration
Rescued and delivered (a month early) a behind-schedule, over-budget fixed-income business and IT migration program.
Restructured and executed a $22 million Agile model fixed-income acquisition program at BMO Financial Group, developing and delivering a platform that integrated 20+ systems.
Managed 60+ resources, two Big Four consultancies, and 10+ vendors in NY, Chicago, Toronto.
Implemented front-, mid-, and back-office STP integration in compliance with strict FINRA regulations.
Implemented a complex $1.8 million business intelligence suite for reporting and analytics on underwriting, client deals, P&L, and portfolios.
Digital Loan Management Platform for Car Dealership Financing
Delivered early and saved $150,000 via Agile and UX/CE tuning.
Delivered six weeks early and saved $150,000 by adopting Agile methodology and employing user experience optimizations (UX/CE tuning) on a $1.5 million digital project enabling BMO Financial Corporate Lending to provide automobile dealership financing to 20+ car manufacturers in the US after the 2008 market crash.
Financial Asset Management Platform Development and Integration
Revived, restructured, and delivered a troubled merger program and united a divided team from two corporate cultures.
Revived a struggling $17 million merger program for a client-facing global asset management portal at Royal Bank Capital Markets by restructuring scope, development, and QA processes, reorganizing 10+ teams of 40+ resources, seven vendors, and three consultancies (including Big Four) in Toronto, Montreal, and Luxembourg.
Roadmapped and spearheaded the delivery of the end-to-end solution using Agile SDLC, integrating front-, mid-, and back-office.
Business Intelligence Reporting and Data Warehousing
Generated $240,000 savings via Agile and delivered three weeks ahead of schedule.
Managed a $3.7 million program that delivered a business intelligence platform (business objects) for reporting, analysis, and dashboard capabilities on project management, software development, ITIL/operational support processes, call center/service desk, and automated banking machines (ATM) across all BMO Financial Services Bank offices and branches in Canada.
Managed 11 internal teams (40+ resources), six vendors, and two consulting firms (including Big Four) in a cross-functional/matrix environment in Toronto and Montreal.
Sarbanes-Oxley (SOX) Regulatory Compliance Process and Tech Platform
Successfully directed the timely delivery of a very aggressive schedule for rolling-out SOX regulations to in 40+ countries.
Met regulatory mandates and avoided significant penalties for the bank by delivering on a very aggressive timeline a $9 million program that implemented user access management processes and supporting technologies required by Sarbanes-Oxley regulatory legislation at American Express.
Developed and implemented security controls for access rights to 130+ American Express and Ameriprise Financial systems distributed in 40+ countries on five continents across the world.
Online Travel Booking and Cards (Client Membership and Loyalty Rewards)
Achieved $750,000 savings using Agile methodologies on a $12 million world-first credit card rewards and travel program.
Successfully delivered a complex $12 million industry-first loyalty program enabling AMEX card holders to claim reward points towards services from eligible fashion, airline, and hotel partners.
Managed 11 project managers, 17 teams of 140+ people, 15+ vendors, three consulting firms, and seven external business partners in the US, Canada, UK, Italy, and France.
Saved the company $750,000 through the adoption of Agile methodology for SDLC.
Business Intelligence Reporting and Analytics Platform Development (New)
Created an under $100,000 BI solution for small and medium enterprises to compete with major players like Cognos.
Successfully delivered a flagship business intelligence suite for Knowledge4You Corporation and positioned it as a niche market leader against competitive platforms like Cognos, Business Objects, Informatica, and Microstrategy.
Played a key role in defining sales plans and marketing strategies specific to the company’s target niche market segment.