Michael Mihai Diaconescu, Project Manager in London, United Kingdom
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Michael Mihai Diaconescu

Verified Expert  in Project Management

Project Manager

Location
London, United Kingdom
Toptal Member Since
March 12, 2019

Mihai is a seasoned program and project manager and transformation consultant with extensive experience in digital transformation, process optimization, automation, software development, and technology integration. He strategically navigates change and manages senior relationships within tier-1 banks, global blue-chip companies, and startups. He restructures troubled projects, solves problems, and devises operating models and agile methodologies, fostering collaboration and long-term success.

Project Highlights

Operating Model and E2E Program Management for M&A at HR Services Co.
Streamlined and delivered an end-to-end integration program for a recent corporate acquisition at Reward Gateway, an HR company. Created a new TOM, processes, and tools to enable the company to complete acquisitions in the future successfully.
Client-focused Digital Operations Transformation | Agile and DevOps Implementation
Achieved +30% IT and operations efficiencies via a global process framework transformation to a 1,500+ employee organization.
Digital Transformation for Agile, DevOps, and ITSM Operating Model
Achieved 12% in budget savings in IT/Operations by rolling out a global process transformation and adopting Agile and DevOps principles.

Expertise

Work Experience

Project Manager

2024 - PRESENT
Bodega Solutions LLC
  • Led the development of an API-integrated dashboard for client and agency-facing direct mail and digital marketing services. Facilitated discovery phase to define objectives, gather requirements, define the roadmap, identify skills, and confirm budget.
  • Led the definition of requirements and documentation of user stories into a structured and prioritized product backlog aligned with the client's timeline. Consistently led scrum ceremonies and managed deliverables, risks, issues, and change requests.
  • Successfully delivered on time/budget a state-of-the-art scalable, flexible platform leveraging team expertise with digital marketing dashboards, ArcGIS, and Placer.ai, providing real-time campaign insights, interactive maps, and advanced analytics.

Senior Project Manager and Management Consultant

2023 - 2024
Thrive Therapeutic Software
  • Led the process optimization and automation initiatives at a mental health clinic, collaborating with software engineers, therapists, clinicians, nurses, and operations staff to enhance efficiency and effectiveness across the process landscape.
  • Redesigned the web and mobile applications to optimize therapy processes, increase client engagement, and reduce administrative workload, leading to more accurate patient data and improvements in appointment scheduling efficiency.
  • Implemented automated workflows across the intake and triage team, therapists, clinicians, nurses, and operations support to reduce processing time by up to 40% and enhance overall service delivery.

Senior Project Manager

2023 - 2024
Vi4D, Inc.
  • Managed the scope definition and product roadmap for an innovative data visualization tool at a pioneering startup, from concept definition, discovery workshops, and user consultation to A/B testing and prototype validation.
  • Oversaw the creation of prototypes and storyboards, fostering iterative development and continuous improvement. Navigated the project towards success through strategic MVP creation and user validation, leveraging feedback loops for refinement.
  • Orchestrated product stage research and development, managing project timelines, budgets, and resources. Ensured efficient execution by balancing critical dependencies and risks. Prepared the business case for securing investor funding.

Senior Program Manager and Scrum Master

2023 - 2024
Allen Media Group
  • Effectively streamlined the program plan for integrating user-facing websites, mobile apps, streaming set-top boxes, and smart TVs with backend Media Asset Management (MAM) systems at a prominent Entertainment Enterprise headquartered in the US.
  • Helped the enterprise optimise the delivery of digital cable and satellite channels offering a diverse array of original programming, syndicated content, television premieres, weather updates, motion pictures, and streaming services.
  • Proficiently implemented the customised Agile Scrum plan in Jira, facilitating backlog management, sprint planning and progress tracking. Regular reviews and retrospectives fostered continuous improvement, driving successful outcomes.

Senior Program and Project Manager of Mergers and Acquisitions

2023 - 2023
Reward Gateway
  • Streamlined due diligence and day-one operations integration at Reward Gateway for a recent corporate acquisition across business, operations, and technology (Salesforce, Oracle NetSuite, custom platforms).
  • Achieved 30% faster project delivery through strategic agility, optimizing requirements, dependencies, risks, and roles. Led a high-performing 30+ team, streamlined workstreams, and pioneered agile PMO practices.
  • Implemented procedures and tools for capturing lessons learned and integrating those in the continual improvement process. Created blueprints for anticipated future initiatives.
  • Created training materials and trained and coached teams on project management best practices for Agile, Waterfall, and Hybrid methodologies. Worked with vendors to implement Jira BigPicture and Deep Clone and roll them out to the teams.

Program Director, Digital Transformation

2020 - 2023
Asygma Consulting
  • Led impactful business growth and operational streamlining through strategic digital transformation and process optimization across diverse industries (finance, healthcare, retail, manufacturing, food).
  • Consulted clients on cloud migration strategies to achieve higher scalability, versatility, security, and reliability levels. Devised transformation strategies by validating change ideas via POCs and MVPs.
  • Championed cutting-edge solutions with cloud computing, robust process automation, centralized data management, dynamic applications leveraging Azure, Amazon AWS, and platforms such as Dynamics ERP/Business Central, CRM, Power Platform, and Office365.
  • Built foundations for reliable service delivery by designing and optimizing processes and systems for managing SLAs, high availability, backup, disaster recovery, and business continuity in public-private cloud architectures.
  • Designed and helped clients implement and optimize SDLC, Agile, DevOps, CI/CD, and Quality Assurance by integrating on-prem, cloud, and hybrid operations, production support, and operating models.

Transformation Program Manager

2022 - 2022
Portman Dental Care
  • Drove 35% efficiency and expedited a 2-year-old backlog delivery via digital transformation and a new operating model for Business Insights after a corporate merger, including E2E demand management, ITSM, Agile, and Jira.
  • Managed the vendor selection process for a new ERP system for finance, procurement and inventory, offices and associates, HR, payroll, and workflow management (MS D365, SAP S/4HANA, Sage X3, Oracle NetSuite, Epicor).
  • Drove the company-wide development of governance, procedures, and tools for quality assurance, data strategy, and the single source of truth for data to enable fast and reliable access to information and cut risk for ill-informed decisions.

Senior Digital Transformation Programme Manager | Content Delivery Director

2019 - 2020
Culture Trip
  • Led and directed digital content delivery initiatives at Culture Trip, boosting time-to-market by 270%, overseeing end-to-end development of a multi-million digital asset management platform, and fostering strategic partnerships.
  • Completed the company-wide business discovery successfully and defined the roadmap for digital transformation. Led the creation of the AWS cloud-based OpenText Media Management DAM and IPV Curator online video editing platform.
  • Secured the CXO support and generated 30% operational efficiencies by automating workflows and integrating CMS, DAM, video editing, stock photography websites, Monday.com, contractor management, finance, CMS, and global content distribution.
  • Boosted requirements and development efficiency and quality by successfully coaching the user community and development team on Agile Scrum and Behavior-Driven Development (BDD) principles and methodology in the UK, US, Israel, and China offices.

Senior Program Manager and Transformation Consultant

2017 - 2018
BNP Paribas
  • Headhunted to remodel and digitize service management processes, achieving corporate IT&O efficiencies 30%+ and 99% service availability via global Agile, DevOps, ITSM transformation via ServiceNow, and novel risk mitigation AI platform.
  • Worked as an agile scrum master for the successful development of an artificial intelligence platform integrated with ServiceNow for ITSM automation that boosted service availability to the 99% expected threshold.
  • Managed cross-functional teams, vendors, and consultancies. Chaired executive meetings and troubleshot issues and progress reports. Reported to COO and SVP levels.

Senior Digital Project Manager

2017 - 2017
Kingfisher
  • Spearheaded the £6.5 million project for digital transformation, centralizing £3+ million in assets from 20+ legacy systems in nine countries (acquisition integrations) and successfully rolling out efficiencies to 1,000+ offices and stores.
  • Revamped E2E process workflows and operating models, integrating SAP BS HANA, Riversand PIM, OpenText DAM, Adobe Commerce web eCommerce platform, suppliers, and digital media agencies, achieving seamless integration and optimization.
  • Created and managed Agile and hybrid plans integrating all workstreams. Implemented and coached Agile, behavior-driven development (BDD), QA, and DevOps frameworks across a global team. Influenced and negotiated with stakeholders, CXO, and MD.
  • Conducted business discovery and analysis. Performed multiple vendor assessments, bidding, selection, and contract negotiation (achieved a 35% discount on the largest deal) and managed the end-to-end contract lifecycle.

Senior Management Consultant

2016 - 2016
MKDC Consulting
  • Orchestrated the dynamic launch of a startup wellness venture, crafting a robust business model, efficient management structure, impactful financial, legal, HR, and marketing plans, and strong online presence.
  • Led the hands-on design and agile development of a responsive web eCommerce platform and mobile application with complex booking and account management, coupons, loyalty tiers, API integration with SMS, address mapping, and geolocation.
  • Created 40% efficiencies by employing lean startup techniques like behavior-driven development (BDD), creating incremental MVPs, split-testing, and validated learning to expedite the process and minimize costs.
  • Selected proficiently, hired, and managed local and off-shore vendors and partners. Created business and operations strategy. Designed and implemented the target operating model (TOM).

Senior Program Manager and Transformation Consultant

2012 - 2015
BNP Paribas
  • Achieved 12% savings on the £180 million global markets IT&O budget via new PMO, SDLC, ITSM governance, roles, organization, and tools for a global digital process transformation deployed to 1,500+ users across the company's EU, US, and Asia offices.
  • Successfully worked with stakeholders and optimized processes for Agile Hybrid project and product management, architecture, development, release, change, incident, problem, service management, procurement, vendors, asset, and resource management.
  • Monitored a portfolio of strategic multi-million programs for regulatory initiatives, FI, derivatives, P&L, credit, risk, F2B, and e-markets to pilot the adoption and early feedback of the new processes and tools.

Senior Program Manager

2010 - 2012
BMO Bank of Montreal
  • Restructured a failing $22 million fixed-income acquisition program at BMO Financial Group that was already 110% over budget, with web-based front-to-back STP integration, complex business intelligence analytics, and live reporting to regulators.
  • Delivered early and saved the bank $150,000 on a multi-million program, enabling corporate lending to seize the opportunity and enter the US car dealership financing business following the automotive financing disarray in 2009.
  • Reduced operational risk by 27% and operational cost by 12% by automating the back-office processes for deal routing between bookings for FX options deals, monitored positions, P&L, and risk with bookings for FX hedge deals in the US and Canada.
  • Decreased operational risk by 18% and drove 11% cost savings via digitization and automation of the straight-through-processing (STP) capabilities for back-office processes for wholesale banking product operations.
  • Managed 17 project managers and functional managers responsible for teams of more than 60 internal resources, two consulting firms (including Big Four), and more than ten vendors in New York, Chicago, and Toronto.

Senior Program Manager, Business Insights

2009 - 2010
Toyota Motors
  • Led a top critical initiative at Toyota Motors for addressing hidden issues and fault trends in the car manufacturing process via business intelligence and data analytics following a series of dramatic car failures under US federal investigations.
  • Developed a complex business intelligence platform based on a centralized data warehouse and custom ETL processes for importing data from manufacturing, dealerships, and service centers across the globe.
  • Successfully fast-tracked the project and delivered the key benefits by leveraging Toyota's signature Kaizen methodology to generate and manage agile plans with a multitude of cross-divisional teams.

Senior Project Manager

2008 - 2009
RBC Capital Markets
  • Rescued and delivered a struggling $17 million global asset management web portal program by restructuring scope, adopting new development methodologies, reorganizing and integrating 10+ teams, seven vendors, and three consultancies (Big Four).
  • Boosted software delivery by 25% by implementing and optimizing agile and ITIL processes, project management, business analysis, QA, and change management. United a cross-divisional team across corporate cultures in Canada and Luxembourg.
  • Created and negotiated strategic plans and chaired steering committees, including SVP, CIO, and COO.

Senior Project and Delivery Manager

2007 - 2008
BMO Bank of Montreal
  • Generated $240,000 savings for a $3.7 million business intelligence ITSM platform for reporting, analysis, and dashboard capabilities on project and program management, ITIL processes, service desk, and ATM's.
  • Created a collaborative culture based on meritocracy principles across 11 cross-functional teams of 40+ people, six vendors, and two Big Four consultancies.
  • Accelerated delivery time whilst reducing risk by coaching teams and deploying agile practices for solution development and software release in a CMMI level 4 framework (ISO9001).

Program Manager

2004 - 2007
American Express
  • Saved $750,000 in a $12 million industry-first loyalty rewards web-based platform for the Amex Travel Business, allowing flight and hotel bookings, managing 17 teams of 140+ people, 15+ vendors, and three consultancies in North America and Europe.
  • Met regulatory mandates and avoided major penalties for the bank by delivering an aggressive timeline for a $9 million program for implementing user access management processes and technologies required by Sarbanes-Oxley regulations in 30+ countries.
  • Presented to, negotiated, and influenced stakeholders and executive committee members, including SVP, CIO, COO, and MD.

Senior Business Analyst and Project Manager

2002 - 2004
Knowledge4You
  • Led the hands-on design and development of a web-based flagship business intelligence suite positioned as a niche market leader against competitive platforms like Cognos, Microstrategy, and Business Objects.
  • Gained a competitive advantage over rival platforms, driving $2.5 million in revenue in 2004.
  • Managed a team of nine consisting of designers, developers, and testers, overseeing scope, schedule, cost, quality, risk, and change throughout the project.

Senior Business Development Manager

2000 - 2002
GeCAD Consulting
  • Crafted the winning business plan, landing 1st place in Microsoft's top sales in Romania in 2001. Championed the open system license program nationwide, achieving 37% market share and growing revenues by 320%.
  • Involved directly in the end-to-end sales lifecycle, successfully securing large corporate and government accounts.
  • Managed a team of six, devising business development and sales strategies. Created an environment of a winning attitude and continual improvement, developing individual skills and strengthening team collaboration.

Sales Manager

1997 - 2000
Sowah Technologies
  • Managed a sales team of four and was responsible for the development and implementation of various sales and marketing strategies.
  • Developed and managed large customer accounts, expanding the solutions portfolio and introducing new technologies.
  • Successfully managed the Y2K campaign and increased revenue by 270% in the years 1999-2000.

Digital Transformation, Cloud-based DAM, Online Video Editing and Post-production Processing

http://www.culturetrip.com

Accelerated content delivery time to market by 270% and significantly reduced operational, reputational, and legal risks.

Head-hunted to take on the exceptional assignment to help this fast-growing startup streamline and accelerate its content research, production, and publishing capabilities.

After I completed the business discovery and identified the objectives (OKRs) and gaps, I assembled a team. I defined the company-wide roadmap for digital transformation and process automation for end-to-end content delivery.

My work started with a multi-vendor assessment and selection, RFP, and contract negotiation. Once the platform was contracted, my team and I planned and executed the implementation of the top-class AWS cloud-based OpenText Media Management DAM (digital asset management) and the IPV Curator online video editing and post-production processing platform.

In parallel, I designed and managed the delivery of the end-to-end process automation and application integration across DAM, video editing, stock photography websites (Getty, Alamy), project management tools (Monday.com), voice recognition, and artificial intelligence (AWS, OpenText Magellan), CMS (WordPress), CDN (CloudFront, JW Player), social media (Facebook, Instagram, YouTube), and communication channels (Gmail, Slack).

Online Travel Booking and Cards (Client Membership and Loyalty Rewards)

Achieved $750,000 in savings using Agile methodologies on a $12 million world-first credit card rewards and travel program.

Successfully delivered a complex $12 million industry-first loyalty program for a web platform enabling AMEX cardholders to claim reward points towards services from eligible fashion, airline, and hotel partners.

Managed 11 project managers, 17 teams of 140+ people, 15+ vendors, three consulting firms, and seven external business partners in the US, Canada, UK, Italy, and France.

Saved the company $750,000 through the adoption of Agile methodology for SDLC.

Digital Asset Management Platform (DAM) Development and Integration with ERP and PIM

Delivered a cloud-based £6.5 million asset management platform and digitized 3+ million digital assets across 1,000+ stores in nine countries. Optimized E2E process workflows and an operating model and integrated with ERP and PIM.

Initiated and directed a cloud-based £6.5 million digital asset management (DAM) platform and digitized 3+ million media assets at Kingfisher plc scattered across 20+ legacy systems, now used in 1,000+ stores and offices in nine countries.

I remodeled and optimized E2E process workflows and the operating model (TOM) to support the full integration of finance, S2P, P2P, product management (SAP BS HANA), product information (Riversand PIM), digital asset management (OpenText Media Manager DAM), eCommerce platform (ATG), all Kingfisher vendors, marketing agencies and digital media agencies.

I also implemented Agile and DevOps, enabling SDLC and release speed and best-in-class application flows with a focus on UX-centric customer journeys.

Process Automation, Digital Transformation, and App Development for Electrical Engineering Company

Generated 28% efficiencies at a leading electrical engineering company by digitizing and automating processes via Microsoft Dynamics 365, Power BI, and a mobile app for field engineers, fleet management, and warehouse inventory.

The company was struggling to grow the business, as the amount of overhead required to manage the expansion was unsustainable and eroded profits.

I successfully conducted extensive business and operations discovery and designed a target operating model (TOM) that would be based on new tools that would enable digitization and automation for field engineers at the warehouse and head office. I also managed the end-to-end development and integration of custom applications (mobile and desktop), Microsoft Dynamics Business Central (CRM, finance, and HR), and Microsoft Power BI for business intelligence reporting and analytics. I managed a team of 14, as well as the budget, vendors, risks and issues, quality, and acceptance testing.

Agile Fixed Income Technology Web Platform Development and Integration

https://www.bmocm.com/

Rescued and delivered (a month early) a behind-schedule, over-budget fixed-income business and IT migration program.

WORK DONE
• Restructured and executed a $22 million Agile model fixed income acquisition program at BMO Financial Group, developing and delivering a platform that integrated 20+ systems.
• Managed 60+ resources, two Big Four consultancies, and 10+ vendors in NY, Chicago, and Toronto.
• Implemented front-, mid-, and back-office STP integration in compliance with strict FINRA regulations.
• Implemented a complex $1.8 million business intelligence suite for reporting and analytics on underwriting, client deals, P&L, and portfolios.

Financial Asset Management Platform Development and Integration

http://funds.rbcgam.com/

Revived, restructured, and delivered a troubled merger program and united a divided team from two corporate cultures.

Revived a struggling $17 million merger program for a client-facing global asset management portal at Royal Bank Capital Markets by restructuring scope, development, and QA processes, reorganizing 10+ teams of 40+ resources, seven vendors, and three consultancies (including Big Four) in Toronto, Montreal, and Luxembourg.

I implemented complex business intelligence reporting, analytics, and dashboards using IBM Cognos, enabling clients to assess and analyze their portfolios and the company to optimize portfolio balances and meet regulatory requirements (BASEL).

I roadmapped and spearheaded the delivery of the end-to-end solution using Agile SDLC, integrating front-, mid-, and back-office.

Digital Loan Management Platform for Car Dealership Financing

https://www.bmo.com/main/business/loans-mortgages/overview

Delivered early and saved $150,000 via Agile and UX/CE tuning.

Delivered six weeks early and saved $150,000 by adopting Agile methodology and employing user experience optimizations (UX and CE tuning) on a $1.5 million project, enabling BMO Financial Corporate Lending to provide automobile dealership financing to 20+ car manufacturers in the US after the 2008 market crash, accessible via a dedicated web platform.

I implemented a custom-built Business Objects business intelligence solution integrated into the web platform, allowing clients to view their data and optimize business decisions.

Operating Model and E2E Program Management for M&A at HR Services Co.

Streamlined and delivered an end-to-end integration program for a recent corporate acquisition at Reward Gateway, an HR company. Created a new TOM, processes, and tools to enable the company to complete acquisitions in the future successfully.

I managed a recent corporate acquisition's end-to-end integration program at Reward Gateway, an HR services company, as the organization lacked a mature framework and expertise. I also implemented governance for program and project management, deployed the necessary toolset, and structured the work and roadmap across 10+ departments. Finally, I enhanced the necessary in-house expertise, processes, and tools to enable the company to run programs and projects in the future successfully and create blueprints for anticipated new initiatives.

Client-focused Digital Operations Transformation | Agile and DevOps Implementation

Achieved +30% IT and operations efficiencies via a global process framework transformation to a 1,500+ employee organization.

Remodeled and optimized development, BAU, and ITIL service management processes through global Agile, DevOps, and ITSM/ITIL process transformation and a new operating model (TOM) rolled out to 500+ users in the risk management division of BNP Paribas Bank in London, Paris, New York, Brussels, Hong Kong, Singapore, and Mumbai.

I digitized service management tickets and process flows and implemented a versatile SAP Business Objects Business Intelligence-based reporting and analytics solution, bringing cohesion to data-driven decisions and generating +30% efficiencies in IT and operations.

Digital Transformation for Agile, DevOps, and ITSM Operating Model

Achieved 12% in budget savings in IT/Operations by rolling out a global process transformation and adopting Agile and DevOps principles.

Deployed new policies, procedures, tools, and organizational structures for a global IT and operations process framework transformation to 1,500+ corporate and investment banking users at BNP Paribas Bank in London, Paris, Brussels, New York, Singapore, Hong Kong, and Mumbai.

I successfully defined the process and coordinated the creation of a £150+ million Global Markets ITO budget. I implemented Clarity PPM for portfolio management and SAP Business Objects business intelligence for reporting and analyzing financial forecasts, effort, headcount, offshoring, vendors, and P&L.

New ERP System Discovery and Vendor Selection

Completed the process mapping and requirements documentation for a new ERP system at Portman Dental. Managed the RFP process and led vendor interviews and product demos with key stakeholders.

I successfully managed the vendor selection process for a new ERP system for finance and expense management, procurement and inventory, offices and associates, HR, payroll, workflow management, and systems integration.

Startup Wellness Business and Technology Platform

Delivered a state-of-the-art digital platform for a startup wellness business.

Engaged in creating the business plan, target operating model, financial, legal, and HR for a wellness startup.

Effectively employed lean startup techniques like creating incremental MVPs, split-testing, and validated learning. Selected, hired, and managed local and offshore IT providers, copywriters, legal and financial advisers, suppliers, and digital marketing agencies required to launch the company.

Successfully delivered the UX design and agile development of a responsive digital application with complex booking and account management, coupons, rewards scheme, loyalty tiers, API integration with SMS, address lookup, and geolocation.

ITSM Artificial Intelligence Platform

Improved corporate production operations efficiencies by more than 30%.

Successful implementation of an artificial intelligence platform to monitor, learn, and take corrective action on production support processes and applications as part of the service management transformation program at BNP Paribas Bank.

The artificial intelligence platform supported the ITSM automation that boosted service availability to 99% and reduced support efforts by 30%.

The tool monitored over 200 systems and data feeds from all bank divisions in London, Paris, New York, Brussels, Hong Kong, Singapore, and Mumbai.

ServiceNow Implementation and ITSM Digitalization

Successful restructuring and delivery of a troubled ServiceNow implementation project. Shifted focus to the user experience (UX).

Coordinated and deployed a UX-driven, cloud-based ServiceNow platform to 500+ users in five countries as part of the service management transformation program at BNP Paribas Bank.

Enabled the digitalization of development and operations activities through full integration with the Jira system, bringing cohesion to data-driven decisions while optimizing performance and the UX/client experience.

Toyota Motors | Business Intelligence, Data Analytics, ETL, and Data Warehousing

Led a top critical initiative for addressing hidden issues and fault trends by creating a BI data analytics platform that provided centralized insight into data from suppliers, production and assembly lines, dealerships, and service centers.

The program was mandated by a dramatic series of car failures and accidents followed by federal investigations. I worked with business and operations experts across North America, Europe, and Asia. I conducted deep discovery and developed a complex business intelligence platform based on a centralized data warehouse and custom ETL processes that imported data from across the globe. I worked with a team of 40+ business and operations experts across North America, Europe, and Asia.

Business Intelligence Reporting and Data Warehousing

https://www.bmo.com/main/business/

Generated $240,000 in savings via Agile and delivered three weeks ahead of schedule.

Managed a $3.7 million program that delivered a business intelligence platform (business objects) for reporting, analysis, and dashboard capabilities on project management, software development, ITIL/operational support processes, call center/service desk, and automated banking machines (ATM) across all BMO Financial Services Bank offices and branches in Canada.

Managed 11 internal teams (40+ resources), six vendors, and two consulting firms (including Big Four) in a cross-functional/matrix environment in Toronto and Montreal.

Sarbanes-Oxley (SOX) Regulatory Compliance Process and Tech Platform

https://www.americanexpress.com/

Directed the timely delivery of a very aggressive schedule for rolling-out SOX regulations in 40+ countries.

Met regulatory mandates and avoided significant penalties for the bank by delivering on a very aggressive timeline a $9 million program that implemented user access management processes and supporting technologies required by Sarbanes-Oxley regulatory legislation at American Express.

Developed and implemented security controls for access rights to 130+ American Express and Ameriprise Financial systems distributed in 40+ countries on five continents worldwide.

Business Intelligence Reporting and Analytics Platform Development

Created an under $100,000 BI solution for small and medium enterprises to compete with major players like Cognos, Business Objects, Informatica, and Microstrategy.

I successfully delivered a flagship business intelligence suite for Knowledge4You Corporation and positioned it as a niche market leader against established competitive platforms.

I played a key role in defining sales plans and marketing strategies specific to the company's target niche market segment.
2019 - 2024

Professional Degree in Counselling Psychology and Psychotherapy

The Viennese School of Existential Analysis and Logotherapy - London, UK

2012 - 2012

Prince2 Foundation in Project Management

Advantage Learning - Toronto, Canada

1991 - 1997

Bachelor of Science with Honours in Computer Engineering

Polytechnic University of Timisoara - Timisoara, Romania

SEPTEMBER 2016 - SEPTEMBER 2021

DA - Disciplined Agilist

Disciplined Agile Consortium

SEPTEMBER 2016 - SEPTEMBER 2024

Certified ScrumMaster® (CSM®)

Scrum Alliance

DECEMBER 2007 - PRESENT

CMMI Fundamentals – Software Development Management

BMO Academy

OCTOBER 2007 - PRESENT

ITIL Foundation · IT Service Management

BMO Academy, Toronto, Canada

JULY 2005 - JULY 2024

Project Management Professional (PMP)

Project Management Institute | PMI

Tools

Jira, Google Docs, Google Slides, Trello, Microsoft Visio, Microsoft Project, Project Management & Work Tracking Tools, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Amazon CloudFront CDN, Office 365, Adobe Illustrator, Adobe Photoshop, Slack, Microsoft Dynamics, Microsoft Dynamics 365 for Finance and Operations, Asana, Basecamp, ETL, Confluence, GitHub, IBM Cognos, Microsoft Power Apps, Microsoft Power BI, Salesforce, NetSuite, Blender, GIS, Atlassian, SAP Business Intelligence (BI)

Platforms

SharePoint, Monday.com, SharePoint 365, Amazon Web Services (AWS), OpenText Magellan, Azure, Enterprise Resource Planning (ERP), WordPress, Microsoft Power Automate, Oracle, ArcGIS, Shopify, Microsoft Power Platform

Paradigms

ITIL Continual Service Improvement (CSI), Agile Leadership, Change Management, Agile Project Management, Agile UX, Organizational Change Management (OCM), B2B, B2C, Kanban, Scrum, Agile, Continuous Delivery (CD), Continuous Integration (CI), Responsive Web Design (RWD), Iterative Development, Waterfall Delivery, DevOps, Agile Product Management, Agile Software Development, Requirements Analysis, Design Thinking, Implementation Project Management, User Acceptance Testing (UAT), Agile Delivery, Acceptance Testing, Business Continuity Planning (BCP), TOGAF, CMMI, Behavior-driven Development (BDD), SMART Social Media Marketing

Industry Expertise

Asset Management, Financial Services, Retail & Wholesale, Banking & Finance, Health & Wellness, Travel & Leisure, Automotive, Logistics, Legal Counsel, Digital Marketing, Digital Agencies

Other

ServiceNow, Clarity PPM, OpenText Media Management, Scrum Master, Websites, Budget Management, Resource Management, Risk Management, Quality Control (QC), Quality Assurance (QA), IT Project Management, Digital Transformation, Automation, Business Intelligence (BI), Cloud, Waterfall Methodology, Agile Program Management, Target Operating Models, Software Development Lifecycle (SDLC), Microsoft 365, Change Leadership, IT Program Management, Incident Management, Problem Management, Release Management, Team Building, Agile Coaching, Vendor Management, ITIL 4, Communication, Product Owner, Leadership, Contract Negotiation, Vendor Selection, Stakeholder Analysis, Stakeholder Management, System Integration, Software Development, Leadership & Coaching, Product Ownership, Agile Product Delivery, Stakeholder Engagement, Complex Problem Solving, Digital Project Management, eCommerce, Product Management, Hybrid Project Management, Certified ScrumMaster (CSM), Project Management Professional (PMP), Process Analysis, Process Improvement, Process Modeling, Business Process Modeling, APIs, Data Integration, Project Management Office (PMO), PMO, PMO Development, Business Plan Consulting, Business Process Management (BPM), Business Process Analysis, Project Portfolio Management Platforms, Integrated Program Management , Security, Project Management, Agile Deployment, IT Service Management (ITSM), ITIL, Process Design, Operating Models, Management Consulting, UX Flows, SAP BusinessObjects (BO), Program Management, Digital Transformation Program Management, Operational Assessments, Project Delivery, Contract Management, Business Process Automation, Web, ITSM, Business Transformation, Process Transformation, Digital Asset Management, Project Planning, Discovery Workshops, Technical Project Management, Technical Program Management, IT Product Management, Discovery Management, Project Timelines, Mobile Applications, Consumer Applications, Project Discovery, Scope of Work, Staffing, Risk Assessment, System Migration, Process Documentation, Detail-oriented, Cross-functional Collaboration, Business Process Improvement (BPI), Process Improvement Project Management, Project Management Operations, Consulting, IT Consulting, Request for Proposal (RFP), RFPs, RFQs, ITTs, Responses, Proposals & Quotes, Software as a Service (SaaS), Procurement, Financial Modeling, People Management, Workshop Facilitation, Communication Management, Operations Management, Business Transformation Project Management, Business Strategy, SaaS, Mergers & Acquisitions (M&A), Acquisitions, Business & Digital Transformation, Data Analytics, Business Analysis, Process Optimization, Workflow, Project Design & Management, Business Intelligence (BI) Platforms, Enterprise Application Design, Process Flow Design, Estimation & Planning, Project Scoping, Proof of Concept (POC), Web & Mobile Applications, Facilitation, Digital Strategy, Stakeholder Interviews, Web Project Management, Web Product Management, User Stories, Time Management, Backlog Management, Project Reporting, Sprint Planning, Project Tracking, Web Applications, Web App Development, Complex Program Management, Vendors & Suppliers, IT Projects, Portfolio Management, Feature Backlog Prioritization, Best Practices, QA Leadership, QA Testing, SOP Development, User Experience (UX), User Interface (UI), Operational Streamlining, Minimum Viable Product (MVP), Prototyping, A/B Testing, Project Consultancy, Tech Sales, Budgeting, Team Management, Software Project Management, Discovery, Analysis, Business Analytics, Complex Data Analysis, Reporting, Team Leadership, Product Roadmaps, Data Quality, Business Requirements, User Requirements, Technical Business Analysis, Investment Banking, Investment Banking Technology, Compliance, Regulations, Integration, Operations, Training Materials, Core Banking Systems, IT Governance, Agile Transformation, Mentorship & Coaching, Coaching, Technical Product Management, Technology Solutions, Cross-functional Team Leadership, Feasibility Studies, Product Discovery, Business to Business (B2B), Business to Consumer (B2C), Delivery, Implementation, Training, Data Migration, Planning, Distributed Team Management, Statement of Work, Relationship Management, Client Relationship Management, Research, Innovation, User Research, Governance, Strategic Planning, Backlog Grooming, Roadmaps, Feature Roadmaps, Scope Management, Resource Allocation, MVP Design, Global Team Management, App Development, Media Asset Management (MAM), UI Testing, UX Testing, Iteration Management, New Products, Customer Discovery, Lean UX, Product Conceptualization, Process Mapping, Configuration Management, BMC Remedy, Continuous Improvement, Business Process Optimization, Development Planning, Business Systems Analysis, Business Information Systems, Stakeholder Mapping, Technical Project Monitoring, Budget Modeling, Project Coordination, Project Scheduling, Task Scheduling, Task Management, Task Analysis, Task Automation, Certified Project Manager, PMI, Critical Path Analysis, Delivery Management, Project Management & Delivery, Business Continuity & Disaster Recovery (BCDR), Business Processes, Collaboration, Workshops, Process Flows, Business Process Flow (BPF), Business Process Flow Diagrams, IP Virtual Server (IPVS), CRM Systems, SAP, Artificial Intelligence (AI), PRINCE2 Project Management, CI/CD Pipelines, Data Warehousing, Loyalty Programs, JW Player, MicroStrategy, Equity Derivatives, Loans & Lending, Healthcare Services, Enterprise Architecture, Healthcare IT, Web Design, Web UI Design, Web UX Design, Technology Strategy & Architecture, Media, Smartsheet, Customer Experience Management, Web Development, Business Development, Presales, Sales, Customer Relationship Management (CRM), Customer Service Management (CSM), Payment Networks, Microsoft Dynamics 365, Credit Card Processing, Payroll & Benefits, Paid Media, Broadcasting, 3D, Healthcare Management Systems, SOX, SOX Compliance, Sarbanes-Oxley, Publishing, Content, Supply Chain, Machine Learning, Microsoft Azure, Google BigQuery, Jira Align, Agile DevOps, Market Risk, Credit Risk, FX, Commodities, Product Information Management (PIM), Startups, Agency, New Business Development, IT Operations Management (ITOM), Manufacturing, Game Development, 3D Design, Psychology, Psychotherapy, Marketing, B2B Product Management, Dashboards, Scheduling, Social Media, Social Networks, Social Media Marketing (SMM), Process Automation, Health IT, Healthtech, Mobile Apps, SAP Business Objects Business Intelligence, Workforce Management (WFM), Operations Tools

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