Miroslav Anicin
Verified Expert in Project Management
Project Manager
Vršac, Vojvodina, Serbia
Toptal member since July 4, 2018
Miroslav has led teams and departments with 50+ members through Agile transformation at telcos, banks, and other organizations. He's also managed up to five concurrent teams with as many as 35 developers on their path out of troubled eCommerce projects and on their way to becoming great Scrum teams. Miroslav loves a challenge and looks forward to working with new clients and projects at Toptal.
Project Highlights
Expertise
- Agile Project Management
- Agile Software Development
- Agile Transformation
- Business Analysis
- Certified ScrumMaster (CSM)
- Coaching
- Project Management
- Software Development Lifecycle (SDLC)
Work Experience
Founder | Lean Agile Transformation Coach and Consultant
Peoplicity
- Helped companies on their journey to project success.
- Led Agile transformation projects in the banking and telco industries.
- Provided training and coaching in Agile, business process management, DevOps, BA, project governance, PgM for executives, program and project management, PMOs, and teams.
- Rescued IT-related projects from problems and crises.
- Tailored, adopted, and implemented project management methodologies.
Lean Agile Transformation Coach
A1 & VIP Mobile
- Achieved a high level of flexibility related to benefits delivery, from demand recognition to initiative execution, involving an Agile approach in all value stream stages with the ultimate goal of gaining high corporate agility in serving customers.
- Implemented and adopted SAFe in a telco company that did not have an internal development team. All development is outsourced; therefore, one of the main challenges was involving vendors and partners in the agile team of teams, i.e., ART.
- Established, improved, and redesigned the end-to-end go-to-market value stream.
- Led a team of teams with over 50 cross-functional personnel.
- Trained more than 200 employees in Scrum and SAFe.
Agile Transformation Coach and Consultant
UniCredit Bank
- Established, improved, and redesigned end-to-end IT-related operational value streams.
- Engaged in strategic planning, demand management, portfolio management, PMO, discovery and delivery, and support and maintenance processes governed by governance processes.
- Coached IT teams in Scrum practices. More than 25 people were involved.
- Undertook the Agile RFP process for BPM tool implementation involving IBM and Oracle with their partners in multi-company Agile teams for value-based competition, working on a real backlog and delivering actual results during the RFP process.
- Collaborated with business and development to build an in-house replacement for the deposit tool.
Executive Program Manager | Agile Coach
Westum
- Managed international large-scale eCommerce projects (Magento, Demandware, and Hybris).
- Established and implemented the Agile project methodology.
- Engaged in extensive crisis project management, rescuing three large-scale eCommerce projects from serious crises and troubles.
- Trained, mentored, and coached multiple Scrum teams.
- Led up to five concurrent teams/projects involving as many as 35 developers.
Business Development Manager | Project Manager
Comtrade
- Worked with a number of Oracle business development technologies, including EBS, Taleo HCM, Hyperion EPM, Siebel CM, and CRM cloud.
- Developed and coached three teams (CRM, EPM, and HCM) with 20+ developers in the delivery sector. Built and mentored strong Agile project teams.
- Led the Comtrade Team for the Horizon 2020 FlepCos project.
- Established excellent relationships with clients resulting in new Oracle HCM and EPM implementations.
Principal Business Solution Consultant | Project Manager
Comtrade
- Managed software development projects and provided business analysis.
- Defined requirements and designed components as an expert technical architect for the IPA project for the Serbian Tax Administration.
- Provided business process modeling (BPMN 2.0/SAP Sybase PowerDesigner) for the IPA project.
- Led a team of seven developers and ERP consultants as a project manager for the MS Dynamics NAV 2013 implementation. Applied an Agile project management approach.
- Defined requirements using business process modeling in Bizagi Process Modeler within an ERP implementation project—Sparx Enterprise Architect.
Senior Project Manager
Schrack Technik
- Established a project management and business analysis practice in the energetics industry.
- Played a key role in identifying and capitalizing on new business opportunities within the energy sector, expanding the company's market share.
- Collaborated closely with cross-functional teams, including engineers and energy experts, to ensure seamless coordination and execution of projects.
Chief Process Officer | Program and Project Manager
Univerexport Ltd.
- Created, tailored, and implemented a process management strategy and related objectives.
- Developed, documented, and introduced a process model with a definition of the methodology.
- Led teams of up to 20 process analysts and developers in successful projects for business process recognition, analysis and documenting (BPMN) detecting key business processes, and business process remodeling, redesign, and re-engineering.
- Implemented a horizontal organizational structure involving business processes and business process owners spreading throughout three legal entities of Univerexport.
- Established and organized the work of the company's training center.
- Managed a project to revise the ERP implementation, as well as the implementation of new ERP modules and functionalities.
- Introduced Agile approaches and organized the transition from the traditional Waterfall approach to Agile.
Delivery Director | Program and Project Manager
Prointer
- Led up to four concurrent teams containing developers, SAP consultants, and testers through requirements elicitation, analysis, and modeling for SAP projects.
- Tailored and implemented a project methodology aligned with PMI and ASAP.
- Governed multiple SAP implementation projects. Acted as a coach and single point of project and program methodology expertise for several teams and their project managers.
- Provided a high level of customer engagement management.
- Brought four SAP projects to successful production (TV media, FMCG, and hospitality).
Founder | Product and Project Manager
CHT
- Led a team of nine developers through all phases of the software development lifecycle in building Hospitality Solution Bellevue and Central Booking Agency projects for Internet Hotel Booking.
- Served as product manager for Hospitality Solution Bellevue (a custom product provided in Java and on a PostgreSQL database).
- Led several project teams to implement five SAP and over 300 Bellevue systems.
- Successfully conducted EAR (European Agency for Reconstruction) tendering procedure for a National TV RTS project of SAP implementation and won.
- Managed a Bellevue functionalities alignment project to IHG (Intercontinental Hotels Group) standard.
- Organized and managed the SAP Training Center, which acted as SAP Academy long before a SAP office was established in Serbia. The SAP FI, CO, SD, MM, ABAP, and ASAP modules were covered.
- Managed l10n and i18n projects to adapt TopManage Pro ERP to Serbian tax and law regulations and the Serbian market, supported directly by TopManage development.
- Managed a completely new l10n and i18n project—after SAP purchased TopManage—to adapt SAP Business One ERP to Serbian tax and law regulations and the Serbian market.
- Managed an l10n and i18n project to provide the SAP All-In-One Serbian Baseline Package, supported directly by Waldorf's localization team. Led a team of 25 multi-company SAP consultants and developers.
- Organized the help and support center, including the contact center, online support, on-site support, and service network.
Co-founder | Product and Project Manager
New Design
- Developed a hotel information system and led a team of three developers.
- Defined requirements, provided designs, and developed components of the hotel information system.
- Led onsite deployment and implementation, supported projects, and developed service-level agreements.
Project History
Rescuing an eCommerce System Implementation at Paperchase UK
Rescued a large-scale international Adobe eCommerce implementation project from a deep crisis.
Involvement in the project: 3 months for the project rescue endeavor, 9 months for the project extension
Responsibilities: Program Manager, Project Manager, Business Analyst, Scrum Evangelist
Agile Transformation at A1 and VIP Mobile
Coached a lean Agile transformation project for one of the biggest regional telco providers.
Involvement in the project: 9 months
Responsibilities: Key Expert - Business Consultant, Agile Digital Transformation Consultant
Agile IT Transformation of UniCredit Bank
Led a lean Agile transformation project in banking.
Involvement in the project: 7 months
Responsibilities: Key Expert - Business Consultant, Agile Digital Transformation Consultant
eCommerce Crisis Intervention
Rescued three large-scale eCommerce projects from deep crises and brought them to a successful production.
Involvement in the projects: 8 months for all projects
Responsibilities: Program Manager, Project Manager, Business Analyst, Scrum Evangelist
Strengthening the Institutional Capacity of EMS (Serbian National Transmission Network Operator)
Established an efficient business analysis methodology based on IIBA BABOK, using the SGAM and TOGAF methods, aligned to corporate PM and PfM methodologies.
Involvement in the project: 6 months
Responsibilities: Key Expert - Business Consultant, Business Analyst
Business Process Analysis for the Pension and Disability Insurance Fund of the Republic of Serbia
Led a groundbreaking business process analysis project for the Pension and Disability Insurance Fund of the Republic of Serbia.
Involvement in the project: 5 months
Responsibilities: Key Expert - Business Consultant, Business Analyst
Implementation of Online and Integrated Business Registration System in Republika Srpska, BiH
Handled the online business registration system in compliance with the ongoing legal reform in Republika Srpska.
My work included integrating shared horizontal building blocks, such as eID, into the JIS/JSRP software to enhance eGovernment services. I also developed missing shared horizontal building blocks, including a module for notification and electronic delivery (eMailBox), e-Payments, and a portal for business entities and entrepreneurs to create end-to-end digital services.
Involvement in the project: 9 months
Responsibilities: Key Expert – Project Manager
SAP ERP and Bellevue Implementation at Serbian National Oil Corp.
Led the SAP ERP and hospitality solution implementation in NIS for Ozone Hospitality and Tourism.
Involvement in the project: 9 months
Responsibilities: Project Manager, Business Analyst
Microsoft Dynamics NAV Implementation at Milsped ERP
Led the ERP implementation of Microsoft Dynamics NAV 2013 for a large regional logistics provider.
Involvement in the project: 12 months
Responsibilities: Project Manager
Strengthening the Serbian Tax Administration
Led a business process redesign initiative to strengthen the institutional capacity of the tax administration.
• The project's overall objective was to support the modernization of the Serbian Tax Administration (STA) by designing an efficient IT system aligned with the EU requirements.
• The purpose was to design an efficient and modern IT support system that meets EU standards and strengthens the institutional capacities of the STA in the areas of collection, financial and material accounting, collection of information and reporting of tax evasion cases, and minimizing indirect costs by serving taxpayers through an internet portal that provides information and assistance to taxpayers in complying with their tax obligations.
• The project was divided into four components: Tax Collection, Financial and Material Accounting, Tax Evasion, and Internet Portal.
Involvement in the project: 6 months
Responsibilities: Key Expert - Business Analyst and Technical Architect on Component 2 with QA responsibilities on overall deliverables
ERP Crisis Intervention for Univerexport
Led a project to successfully rescue an ERP implementation project from a crisis in the FMCG industry.
Involvement in the project: 6 months
Responsibilities: Project Manager and Business Analyst
SAP ERP Implementation for Serbian National Broadcasting Corp.
Led a SAP ERP implementation project (EuropeAid/120049/D/S/YU) for the Serbian National Broadcasting Corporation.
Involvement in the project: 3 years
Responsibilities: Project Manager and Business Analyst
Education
PhD Candidate in Industrial Engineering and Engineering Management
University of Novi Sad, Faculty of Technical Sciences - Novi Sad, Serbia
Master of Science in Electrical Engineering in Radio-communications and Professional Electronics
University of Zagreb, Faculty of Electrical Engineering and Computing - Zagreb, Croatia
Bachelor of Science in Electrical Engineering in Radio-communications and Professional Electronics
University of Zagreb, Faculty of Electrical Engineering and Computing - Zagreb, Croatia
Certifications
TOGAF 9 Certified
The Open Group
DAVSC - Disciplined Agile Value Stream Consultant
Project Management Institute (PMI)
Disciplined Agile Lean Scrum Master (DALSM)
PMI - Disciplined Agile Consortium
Disciplined Agile Senior Scrum Master (DASSM)
PMI - Disciplined Agile Consortium
Certified Cybersecurity Analyst (CCA)
IIBA - International Institute of Business Analysis
Certified Disciplined Agile Practitioner (CDAP)
PMI - Disciplined Agile Consortium
Certified Disciplined Agilist (CDA)
PMI - Disciplined Agile Consortium
Certified SAFe 5 Program Consultant (SPC5)
Scaled Agile, Inc.
Certified Six Sigma Master Black Belt (CSSMBB)
International Six Sigma Institute
Agile Analysis Certification (AAC)
International Institute of Business Analysis
Certified SAFe 4 Program Consultant (SPC4)
Scaled Agile, Inc.
PRINCE2 Practitioner
Axelos
PMO Certified Practitioner (PMO-CP)
PMO Alliance
Certified Scrum Professional (CSP)
Scrum Alliance
Professional Scrum Master Level I (PSM I)
Scrum.org
PMI Agile Certified Practitioner (PMI-ACP)
Project Management Institute (PMI)
PMI Professional in Business Analysis (PMI-PBA)
Project Management Institute (PMI)
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Certified Business Analysis Professional (CBAP)
IIBA International Institute of Business Analysis
Certified Scrum Master (CSM)
Scrum Alliance
Project Management Professional (PMP)
Project Management Institute (PMI)
Skills
Tools
Jira, Microsoft Project, Redmine, Visual Basic, Salesforce, Miro, MURAL, Trello, PostgreSQL, SQL, Sybase PowerDesigner, SAP Hybris, Hyperion, IBM BPM, SAP FI, SAP Materials Management (MM), Microsoft Dynamics NAV, Oracle E-Business Suite (EBS), Siebel CRM
Paradigms
Six Sigma, Agile Product Management, Agile, Scrum, Agile Project Management, Agile Software Development, Kanban, Waterfall Development, Requirements Analysis, BPMN, Design Thinking, Team Development, PMBOK, PRINCE2, Agile Workflow, Change Management, Waterfall Delivery, Iterative Delivery, Waste Elimination, Lean Project Management, TOGAF, Agile Leadership, Continuous Delivery (CD), CMMI, Continuous Deployment, Continuous Integration (CI)
Platforms
Enterprise Resource Planning (ERP), Android, Magento, Demandware, Magento 2, Zendesk
Industry Expertise
Retail & Wholesale, Hospitality, Food & Beverage, Electronics, Lean Six Sigma, Banking & Finance, Telecommunications
Other
Web, Training & Training Content Development, Project Management Professional (PMP), Certified Scrum Product Owner (CSPO), Project Management, Software Development Lifecycle (SDLC), eCommerce, Digital Transformation, Certified ScrumMaster (CSM), Agile Transformation, Program Management, Business Analysis, Team Leadership, Business Requirements, PMI, UML, Business Process Management (BPM), Business Strategy, Bizagi, Coaching, Training, Team Mentoring, Research, Agile Coaching, Agile Certified Practitioner, PMI Agile Certified Practitioner (PMI-ACP), Scaled Agile Framework (SAFe), Service-level Agreements (SLA), Resource Allocation, Impact Assessment, Risk Assessment, Human Assessment, Business Cases, Audits, IT Audits, Backlog Grooming, Backlog Management, Feature Backlog Prioritization, Barcoding, Visual Basic for Applications (VBA), Benchmarking, Blueprint, Board Reporting, BPM, Work Breakdown Structure, Project Budget Management, Team Building, Burn-down Charts, Business Model Canvas, Test Cases, Use Cases, Root Cause Analysis, Certified Scrum Professional, Change Leadership, Gantt Chart, Client Management, Project Closure, Business Coaching, Executive Coaching, Mentorship & Coaching, Cross-departmental Collaboration, Cross-functional Collaboration, Interdisciplinary Collaboration, Company Strategy, Company Analysis, Consulting, Training Content, Project Coordination, Creative Thinking, Creative Problem Solving, Electrical Engineering, Decision Trees, Decision Analysis, Project Delivery, Product Delivery, IT Service Delivery, Lean Development, Business Process Flow Diagrams, Distributed Team Management, Product Discovery, Discovery, Process Documentation, DSDM, Earned Value Management (EVM), Entrepreneurship, Customer Engagement, Stakeholder Engagement, Estimations, Facilitation, Startups, Scrum Master, Enterprise Coaching, Software Development, Delivery Management, Technical Program Management, Enterprise Project Management, Digital Project Management, Value Stream Mapping, Value Stream Analysis, Waterfall Methodology, Enterprise Architecture, Business Architecture, Solution Architecture, Technology Strategy & Architecture, Data Architecture, Scrum Product Owner, Engineering Management, Industrial Engineering, Business Analysis Body of Knowledge (BABOK), Master BlackBelt, Project Management Office (PMO), Business & Digital Transformation, Strategy, Organizational Transformation, Lean Portfolio Management, Business Process Modeling, Business Process Analysis, Localization, Localization Testing, Product Management, Strategic Planning & Execution, Communication, Planning, Small Business, Accountability, SAP, Microsoft SQL Server, ASP.NET, Quality Assurance (QA), Supply Chain, Smart Cities, Code Review, Event-driven Process Chains (EPC), Embedded Systems, .NET, Progressive Web Applications (PWAs), SAP Integration, Cybersecurity, SAP Business One, Smart Grid Architecture Model (SGAM), BizTalk, Akeneo, Brightpearl, Stripe API, Salesforce Commerce Cloud (SFCC), SAP Sales and Distribution (SAP SD), SAP Controlling (CO), SAP HR, Oracle Taleo Cloud Service, Oracle Hyperion Planning, Java, Functional Requirements
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