Miroslav Anicin, Project Manager in Vršac, Vojvodina, Serbia
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Miroslav Anicin

Verified Expert  in Project Management

Bio

Miroslav has led teams and departments with 50+ members through Agile transformation at telcos, banks, and other organizations. He's also managed up to five concurrent teams with as many as 35 developers on their path out of troubled eCommerce projects and on their way to becoming great Scrum teams. Miroslav loves a challenge and looks forward to working with new clients and projects at Toptal.

Project Highlights

Agile Transformation at A1 and VIP Mobile
Coached a lean Agile transformation project for one of the biggest regional telco providers.
Agile IT Transformation of UniCredit Bank
Led a lean Agile transformation project in banking.
eCommerce Crisis Intervention
Rescued three large-scale eCommerce projects from deep crises and brought them to a successful production.

Expertise

  • Agile Project Management
  • Agile Software Development
  • Agile Transformation
  • Business Analysis
  • Certified ScrumMaster (CSM)
  • Coaching
  • Project Management
  • Software Development Lifecycle (SDLC)

Work Experience

Founder | Lean Agile Transformation Coach and Consultant

2016 - PRESENT
Peoplicity
  • Helped companies on their journey to project success.
  • Led Agile transformation projects in the banking and telco industries.
  • Provided training and coaching in Agile, business process management, DevOps, BA, project governance, PgM for executives, program and project management, PMOs, and teams.
  • Rescued IT-related projects from problems and crises.
  • Tailored, adopted, and implemented project management methodologies.

Lean Agile Transformation Coach

2017 - 2018
A1 & VIP Mobile
  • Achieved a high level of flexibility related to benefits delivery, from demand recognition to initiative execution, involving an Agile approach in all value stream stages with the ultimate goal of gaining high corporate agility in serving customers.
  • Implemented and adopted SAFe in a telco company that did not have an internal development team. All development is outsourced; therefore, one of the main challenges was involving vendors and partners in the agile team of teams, i.e., ART.
  • Established, improved, and redesigned the end-to-end go-to-market value stream.
  • Led a team of teams with over 50 cross-functional personnel.
  • Trained more than 200 employees in Scrum and SAFe.

Agile Transformation Coach and Consultant

2016 - 2017
UniCredit Bank
  • Established, improved, and redesigned end-to-end IT-related operational value streams.
  • Engaged in strategic planning, demand management, portfolio management, PMO, discovery and delivery, and support and maintenance processes governed by governance processes.
  • Coached IT teams in Scrum practices. More than 25 people were involved.
  • Undertook the Agile RFP process for BPM tool implementation involving IBM and Oracle with their partners in multi-company Agile teams for value-based competition, working on a real backlog and delivering actual results during the RFP process.
  • Collaborated with business and development to build an in-house replacement for the deposit tool.

Executive Program Manager | Agile Coach

2015 - 2016
Westum
  • Managed international large-scale eCommerce projects (Magento, Demandware, and Hybris).
  • Established and implemented the Agile project methodology.
  • Engaged in extensive crisis project management, rescuing three large-scale eCommerce projects from serious crises and troubles.
  • Trained, mentored, and coached multiple Scrum teams.
  • Led up to five concurrent teams/projects involving as many as 35 developers.

Business Development Manager | Project Manager

2015 - 2015
Comtrade
  • Worked with a number of Oracle business development technologies, including EBS, Taleo HCM, Hyperion EPM, Siebel CM, and CRM cloud.
  • Developed and coached three teams (CRM, EPM, and HCM) with 20+ developers in the delivery sector. Built and mentored strong Agile project teams.
  • Led the Comtrade Team for the Horizon 2020 FlepCos project.
  • Established excellent relationships with clients resulting in new Oracle HCM and EPM implementations.

Principal Business Solution Consultant | Project Manager

2013 - 2015
Comtrade
  • Managed software development projects and provided business analysis.
  • Defined requirements and designed components as an expert technical architect for the IPA project for the Serbian Tax Administration.
  • Provided business process modeling (BPMN 2.0/SAP Sybase PowerDesigner) for the IPA project.
  • Led a team of seven developers and ERP consultants as a project manager for the MS Dynamics NAV 2013 implementation. Applied an Agile project management approach.
  • Defined requirements using business process modeling in Bizagi Process Modeler within an ERP implementation project—Sparx Enterprise Architect.

Senior Project Manager

2013 - 2013
Schrack Technik
  • Established a project management and business analysis practice in the energetics industry.
  • Played a key role in identifying and capitalizing on new business opportunities within the energy sector, expanding the company's market share.
  • Collaborated closely with cross-functional teams, including engineers and energy experts, to ensure seamless coordination and execution of projects.

Chief Process Officer | Program and Project Manager

2010 - 2013
Univerexport Ltd.
  • Created, tailored, and implemented a process management strategy and related objectives.
  • Developed, documented, and introduced a process model with a definition of the methodology.
  • Led teams of up to 20 process analysts and developers in successful projects for business process recognition, analysis and documenting (BPMN) detecting key business processes, and business process remodeling, redesign, and re-engineering.
  • Implemented a horizontal organizational structure involving business processes and business process owners spreading throughout three legal entities of Univerexport.
  • Established and organized the work of the company's training center.
  • Managed a project to revise the ERP implementation, as well as the implementation of new ERP modules and functionalities.
  • Introduced Agile approaches and organized the transition from the traditional Waterfall approach to Agile.

Delivery Director | Program and Project Manager

2009 - 2010
Prointer
  • Led up to four concurrent teams containing developers, SAP consultants, and testers through requirements elicitation, analysis, and modeling for SAP projects.
  • Tailored and implemented a project methodology aligned with PMI and ASAP.
  • Governed multiple SAP implementation projects. Acted as a coach and single point of project and program methodology expertise for several teams and their project managers.
  • Provided a high level of customer engagement management.
  • Brought four SAP projects to successful production (TV media, FMCG, and hospitality).

Founder | Product and Project Manager

1994 - 2009
CHT
  • Led a team of nine developers through all phases of the software development lifecycle in building Hospitality Solution Bellevue and Central Booking Agency projects for Internet Hotel Booking.
  • Served as product manager for Hospitality Solution Bellevue (a custom product provided in Java and on a PostgreSQL database).
  • Led several project teams to implement five SAP and over 300 Bellevue systems.
  • Successfully conducted EAR (European Agency for Reconstruction) tendering procedure for a National TV RTS project of SAP implementation and won.
  • Managed a Bellevue functionalities alignment project to IHG (Intercontinental Hotels Group) standard.
  • Organized and managed the SAP Training Center, which acted as SAP Academy long before a SAP office was established in Serbia. The SAP FI, CO, SD, MM, ABAP, and ASAP modules were covered.
  • Managed l10n and i18n projects to adapt TopManage Pro ERP to Serbian tax and law regulations and the Serbian market, supported directly by TopManage development.
  • Managed a completely new l10n and i18n project—after SAP purchased TopManage—to adapt SAP Business One ERP to Serbian tax and law regulations and the Serbian market.
  • Managed an l10n and i18n project to provide the SAP All-In-One Serbian Baseline Package, supported directly by Waldorf's localization team. Led a team of 25 multi-company SAP consultants and developers.
  • Organized the help and support center, including the contact center, online support, on-site support, and service network.

Co-founder | Product and Project Manager

1991 - 1994
New Design
  • Developed a hotel information system and led a team of three developers.
  • Defined requirements, provided designs, and developed components of the hotel information system.
  • Led onsite deployment and implementation, supported projects, and developed service-level agreements.

Rescuing an eCommerce System Implementation at Paperchase UK

Rescued a large-scale international Adobe eCommerce implementation project from a deep crisis.

Successfully mitigated a crisis in a large-scale international eCommerce implementation project. I overcame numerous challenges, including managing extensive integration scope (ERPs, payment providers, etc.), implementing risk management strategies, and coordinating 30+ 3rd-party dependencies while resolving mismanagement in previous project phases. I also led virtual multinational Agile teams in a program manager, project manager, business analyst, and scrum evangelist role. Project success was achieved within three months of engagement, and I continued my involvement for nine months in the project extension.

Involvement in the project: 3 months for the project rescue endeavor, 9 months for the project extension

Responsibilities: Program Manager, Project Manager, Business Analyst, Scrum Evangelist

Agile Transformation at A1 and VIP Mobile

Coached a lean Agile transformation project for one of the biggest regional telco providers.

I led a team of teams with over 50 cross-functional personnel. The project aimed to establish, improve and redesign the end-to-end value stream starting from the strategic planning process, demand management, portfolio management process, PMO processes, discovery and delivery processes, and support and maintenance processes governed by governance processes. The main objective was to achieve a high level of flexibility related to benefits delivery, from the demand recognition until the initiative execution, involving an Agile approach in all stages to gain high corporate agility in serving their customers. I also tailored the SAFe implementation.

Involvement in the project: 9 months

Responsibilities: Key Expert - Business Consultant, Agile Digital Transformation Consultant

Agile IT Transformation of UniCredit Bank

Led a lean Agile transformation project in banking.

The project aimed to establish, improve, and redesign the go-to-market value stream. The main objective was to achieve a high level of flexibility related to benefits delivery, from the demand recognition until the initiative execution. It involved an Agile approach in all stages to gain high bank Agility in serving their customers.

Involvement in the project: 7 months

Responsibilities: Key Expert - Business Consultant, Agile Digital Transformation Consultant

eCommerce Crisis Intervention

Rescued three large-scale eCommerce projects from deep crises and brought them to a successful production.

Rescued large-scale international eCommerce implementation projects for three globally positioned UK- and Sweden-based enterprises (NDA). There were many challenges, from heavy integration scope (ERPs, payment providers, etc.), extensive risk management, and synchronizing many 3rd-party dependencies to poorly managed projects. Crisis project management was put in place on all three projects. I managed virtual multinational scrum teams and coached them, their scrum masters, product owners, and customer engagement managers.

Involvement in the projects: 8 months for all projects

Responsibilities: Program Manager, Project Manager, Business Analyst, Scrum Evangelist

Strengthening the Institutional Capacity of EMS (Serbian National Transmission Network Operator)

Established an efficient business analysis methodology based on IIBA BABOK, using the SGAM and TOGAF methods, aligned to corporate PM and PfM methodologies.

Tailored and established an efficient business analysis methodology based on IIBA BABOK, using the SGAM and TOGAF methods and aligned to corporate PM and PfM methodologies. I provided technical assistance on BA tasks in the Horizon 2020 CROSSBOW project.

Involvement in the project: 6 months

Responsibilities: Key Expert - Business Consultant, Business Analyst

Business Process Analysis for the Pension and Disability Insurance Fund of the Republic of Serbia

Led a groundbreaking business process analysis project for the Pension and Disability Insurance Fund of the Republic of Serbia.

Spearheaded the analysis of as-is processes and expertly designed cutting-edge to-be processes in preparation for a highly anticipated DMS implementation. I overcame the challenge of aligning divergent processes and approaches across 150+ branches and field offices while navigating resistance to change from inexperienced and technology-illiterate stakeholders in a public institution.

Involvement in the project: 5 months

Responsibilities: Key Expert - Business Consultant, Business Analyst

Implementation of Online and Integrated Business Registration System in Republika Srpska, BiH

Handled the online business registration system in compliance with the ongoing legal reform in Republika Srpska.

Led the redesign of the existing JIS/JSRP software solution to comply with ongoing legal reform and integrate with the consolidated register of business entities. I designed a new user interface to support the online registration of business entities and entrepreneurs. I implemented the usage of a qualified electronic signature by all system users to streamline the flow of valid electronic documents (decisions, conclusions, excerpts, verdicts, etc.). I also utilized GSB for interoperability and secure data exchange among participants in the pre-registration, registration, and post-registration process.

My work included integrating shared horizontal building blocks, such as eID, into the JIS/JSRP software to enhance eGovernment services. I also developed missing shared horizontal building blocks, including a module for notification and electronic delivery (eMailBox), e-Payments, and a portal for business entities and entrepreneurs to create end-to-end digital services.

Involvement in the project: 9 months

Responsibilities: Key Expert – Project Manager

SAP ERP and Bellevue Implementation at Serbian National Oil Corp.

Led the SAP ERP and hospitality solution implementation in NIS for Ozone Hospitality and Tourism.

Implemented SAP ERP as the core information system (main SAP ERP modules: FI, CO, MM, SD) with a Bellevue Hospitality Solution covering end-to-end operations of five distant hotels in Serbia and Montenegro, including a property management system, reservations and food and beverage modules, and SAP/Bellevue integrations.

Involvement in the project: 9 months

Responsibilities: Project Manager, Business Analyst

Microsoft Dynamics NAV Implementation at Milsped ERP

Led the ERP implementation of Microsoft Dynamics NAV 2013 for a large regional logistics provider.

Implemented an ERP with its first phase of business process modeling and redesigning with a defined "to-be" state. Besides implementing ERP core functionalities, the purpose was to integrate the ERP with proprietary software modules and to support the company's reorganization by implementing newly designed or redesigned business processes.

Involvement in the project: 12 months

Responsibilities: Project Manager

Strengthening the Serbian Tax Administration

Led a business process redesign initiative to strengthen the institutional capacity of the tax administration.

The project's official name was "EuropeAid-131329-C-SER-RS Strengthening the institutional capacity of the Serbian Tax Administration by Technical Assistance to design an efficient support system for the tax collection function and efficient financial and material accounting management."

• The project's overall objective was to support the modernization of the Serbian Tax Administration (STA) by designing an efficient IT system aligned with the EU requirements.
• The purpose was to design an efficient and modern IT support system that meets EU standards and strengthens the institutional capacities of the STA in the areas of collection, financial and material accounting, collection of information and reporting of tax evasion cases, and minimizing indirect costs by serving taxpayers through an internet portal that provides information and assistance to taxpayers in complying with their tax obligations.
• The project was divided into four components: Tax Collection, Financial and Material Accounting, Tax Evasion, and Internet Portal.

Involvement in the project: 6 months

Responsibilities: Key Expert - Business Analyst and Technical Architect on Component 2 with QA responsibilities on overall deliverables

ERP Crisis Intervention for Univerexport

Led a project to successfully rescue an ERP implementation project from a crisis in the FMCG industry.

Univerexport, one of the largest retail chains in Serbia, employs over 2,200 individuals and has extensive food production operations. I implemented the ERP system IPIS+ with modules including FI, CO, MM, SD, HR, and PP. I took over a mismanaged project that had reached a standstill and was on the verge of legal disputes after two years of implementation. I resolved issues, rescued the project from a crisis, and restored it to its intended trajectory, including completing the implementation and organizing the go-live. The project was successfully brought back on track within six months of engagement.

Involvement in the project: 6 months

Responsibilities: Project Manager and Business Analyst

SAP ERP Implementation for Serbian National Broadcasting Corp.

Led a SAP ERP implementation project (EuropeAid/120049/D/S/YU) for the Serbian National Broadcasting Corporation.

This project was awarded by the European Agency for Reconstruction. Implemented SAP ERP as a core system, including main SAP ERP modules FI, CO, MM, SD, HR + Fleet Management, and Workflow Management. Specific media solution features were added from Provys Broadcasting Management System (Czech Information System for TV houses): Broadcasting Time Management, Scheduling, Air Time Sales, Production Project Management, Production Budgeting, Self Promotion Management, Post Production Management, and Resource Dispatching. For the hospitality part of RTS (24 RTS restaurants and RTS hotel), the Bellevue Food & Beverage information system was added. This implementation had many integration challenges, including SAP and Provys, SAP and Bellevue, which were designed effectively.

Involvement in the project: 3 years

Responsibilities: Project Manager and Business Analyst
2014 - 2023

PhD Candidate in Industrial Engineering and Engineering Management

University of Novi Sad, Faculty of Technical Sciences - Novi Sad, Serbia

2011 - 2011

Master of Science in Electrical Engineering in Radio-communications and Professional Electronics

University of Zagreb, Faculty of Electrical Engineering and Computing - Zagreb, Croatia

1985 - 1989

Bachelor of Science in Electrical Engineering in Radio-communications and Professional Electronics

University of Zagreb, Faculty of Electrical Engineering and Computing - Zagreb, Croatia

NOVEMBER 2021 - PRESENT

TOGAF 9 Certified

The Open Group

SEPTEMBER 2021 - SEPTEMBER 2024

DAVSC - Disciplined Agile Value Stream Consultant

Project Management Institute (PMI)

NOVEMBER 2020 - NOVEMBER 2024

Disciplined Agile Lean Scrum Master (DALSM)

PMI - Disciplined Agile Consortium

JUNE 2020 - JUNE 2024

Disciplined Agile Senior Scrum Master (DASSM)

PMI - Disciplined Agile Consortium

APRIL 2020 - PRESENT

Certified Cybersecurity Analyst (CCA)

IIBA - International Institute of Business Analysis

APRIL 2020 - APRIL 2024

Certified Disciplined Agile Practitioner (CDAP)

PMI - Disciplined Agile Consortium

APRIL 2020 - APRIL 2024

Certified Disciplined Agilist (CDA)

PMI - Disciplined Agile Consortium

MARCH 2020 - NOVEMBER 2023

Certified SAFe 5 Program Consultant (SPC5)

Scaled Agile, Inc.

APRIL 2019 - PRESENT

Certified Six Sigma Master Black Belt (CSSMBB)

International Six Sigma Institute

AUGUST 2018 - AUGUST 2023

Agile Analysis Certification (AAC)

International Institute of Business Analysis

NOVEMBER 2017 - NOVEMBER 2023

Certified SAFe 4 Program Consultant (SPC4)

Scaled Agile, Inc.

OCTOBER 2017 - OCTOBER 2025

PRINCE2 Practitioner

Axelos

SEPTEMBER 2017 - PRESENT

PMO Certified Practitioner (PMO-CP)

PMO Alliance

JULY 2017 - JULY 2023

Certified Scrum Professional (CSP)

Scrum Alliance

AUGUST 2016 - PRESENT

Professional Scrum Master Level I (PSM I)

Scrum.org

DECEMBER 2014 - DECEMBER 2026

PMI Agile Certified Practitioner (PMI-ACP)

Project Management Institute (PMI)

JULY 2014 - JULY 2026

PMI Professional in Business Analysis (PMI-PBA)

Project Management Institute (PMI)

FEBRUARY 2014 - JULY 2023

Certified Scrum Product Owner (CSPO)

Scrum Alliance

JANUARY 2014 - JANUARY 2026

Certified Business Analysis Professional (CBAP)

IIBA International Institute of Business Analysis

MAY 2012 - JULY 2023

Certified Scrum Master (CSM)

Scrum Alliance

NOVEMBER 2010 - NOVEMBER 2025

Project Management Professional (PMP)

Project Management Institute (PMI)

Tools

Jira, Microsoft Project, Redmine, Visual Basic, Salesforce, Miro, MURAL, Trello, PostgreSQL, SQL, Sybase PowerDesigner, SAP Hybris, Hyperion, IBM BPM, SAP FI, SAP Materials Management (MM), Microsoft Dynamics NAV, Oracle E-Business Suite (EBS), Siebel CRM

Paradigms

Six Sigma, Agile Product Management, Agile, Scrum, Agile Project Management, Agile Software Development, Kanban, Waterfall Development, Requirements Analysis, BPMN, Design Thinking, Team Development, PMBOK, PRINCE2, Agile Workflow, Change Management, Waterfall Delivery, Iterative Delivery, Waste Elimination, Lean Project Management, TOGAF, Agile Leadership, Continuous Delivery (CD), CMMI, Continuous Deployment, Continuous Integration (CI)

Platforms

Enterprise Resource Planning (ERP), Android, Magento, Demandware, Magento 2, Zendesk

Industry Expertise

Retail & Wholesale, Hospitality, Food & Beverage, Electronics, Lean Six Sigma, Banking & Finance, Telecommunications

Other

Web, Training & Training Content Development, Project Management Professional (PMP), Certified Scrum Product Owner (CSPO), Project Management, Software Development Lifecycle (SDLC), eCommerce, Digital Transformation, Certified ScrumMaster (CSM), Agile Transformation, Program Management, Business Analysis, Team Leadership, Business Requirements, PMI, UML, Business Process Management (BPM), Business Strategy, Bizagi, Coaching, Training, Team Mentoring, Research, Agile Coaching, Agile Certified Practitioner, PMI Agile Certified Practitioner (PMI-ACP), Scaled Agile Framework (SAFe), Service-level Agreements (SLA), Resource Allocation, Impact Assessment, Risk Assessment, Human Assessment, Business Cases, Audits, IT Audits, Backlog Grooming, Backlog Management, Feature Backlog Prioritization, Barcoding, Visual Basic for Applications (VBA), Benchmarking, Blueprint, Board Reporting, BPM, Work Breakdown Structure, Project Budget Management, Team Building, Burn-down Charts, Business Model Canvas, Test Cases, Use Cases, Root Cause Analysis, Certified Scrum Professional, Change Leadership, Gantt Chart, Client Management, Project Closure, Business Coaching, Executive Coaching, Mentorship & Coaching, Cross-departmental Collaboration, Cross-functional Collaboration, Interdisciplinary Collaboration, Company Strategy, Company Analysis, Consulting, Training Content, Project Coordination, Creative Thinking, Creative Problem Solving, Electrical Engineering, Decision Trees, Decision Analysis, Project Delivery, Product Delivery, IT Service Delivery, Lean Development, Business Process Flow Diagrams, Distributed Team Management, Product Discovery, Discovery, Process Documentation, DSDM, Earned Value Management (EVM), Entrepreneurship, Customer Engagement, Stakeholder Engagement, Estimations, Facilitation, Startups, Scrum Master, Enterprise Coaching, Software Development, Delivery Management, Technical Program Management, Enterprise Project Management, Digital Project Management, Value Stream Mapping, Value Stream Analysis, Waterfall Methodology, Enterprise Architecture, Business Architecture, Solution Architecture, Technology Strategy & Architecture, Data Architecture, Scrum Product Owner, Engineering Management, Industrial Engineering, Business Analysis Body of Knowledge (BABOK), Master BlackBelt, Project Management Office (PMO), Business & Digital Transformation, Strategy, Organizational Transformation, Lean Portfolio Management, Business Process Modeling, Business Process Analysis, Localization, Localization Testing, Product Management, Strategic Planning & Execution, Communication, Planning, Small Business, Accountability, SAP, Microsoft SQL Server, ASP.NET, Quality Assurance (QA), Supply Chain, Smart Cities, Code Review, Event-driven Process Chains (EPC), Embedded Systems, .NET, Progressive Web Applications (PWAs), SAP Integration, Cybersecurity, SAP Business One, Smart Grid Architecture Model (SGAM), BizTalk, Akeneo, Brightpearl, Stripe API, Salesforce Commerce Cloud (SFCC), SAP Sales and Distribution (SAP SD), SAP Controlling (CO), SAP HR, Oracle Taleo Cloud Service, Oracle Hyperion Planning, Java, Functional Requirements

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