Nadia Saeed
Verified Expert in Project Management
Project Manager
Kenilworth, United Kingdom
Toptal member since March 21, 2022
Nadia is a senior project manager with a master's degree in business analytics and consulting from Warwick Business School, UK. She is an accredited Change Management Practitioner with over 12 years of experience leading projects to deliver business change. With a proven track record of leading teams to successfully plan and deliver projects and change initiatives within time and cost constraints, Nadia has recently worked at an FTSE 100 company in the UK.
Project Highlights
Expertise
- Business Process Analysis
- Change Management
- Data Analysis
- Microsoft Project
- Microsoft Teams
- Process Improvement
- Project Management
- Spreadsheets
Work Experience
Project Manager – Organization Design and Implementation
Owens Corning - Manufacturing Operations
- Completed an evaluation of the current KM governance frameworks, policies, processes, and operating models.
- Conducted maturity mapping of KM governance against strategic goals.
- Modeled and drafted governance framework and operating model to achieve strategic targets for knowledge management at OC.
- Facilitated review and feedback sessions with project sponsors and key stakeholders.
- Delivered to client: Target operating model and recommendations, comprehensive governance framework (including roles and responsibilities), implementation plan for roll-out, and change management plan.
- Managed a program to assess the current KM governance model, including maturity mapping against strategic goals, through workshops with cross-functional leadership teams.
- Conducted complete stakeholder identification and management and established a comprehensive RACI.
- Ensured stakeholder management and communication, regular status updates, and reporting on risks, issues, progress, and timelines.
- Established a detailed implementation plan for the new operating model, with milestone planning and task management details.
- Supported the client during implementation phases, including change management.
Project Manager and Change Management Consultant
The Kraft Heinz Company EMEA - Main
- Led change management activities in each phase of the HR digital transformation program.
- Used design thinking principles to connect organizational change initiatives to corporate and business function strategies.
- Conducted discovery and provided data analysis summary for critical decision-making regarding change solutions. Assessed the impacts of the change at the organizational and stakeholder levels.
- Engaged and managed global stakeholders at all levels in and throughout each stage of the change. Conducted stakeholder analysis and management plans.
- Supported the people and process side of an HR digital transformation involving WorkDay and Salesforce modules.
- Handled stakeholder management across 30+ manufacturing sites globally.
- Identified risks and blockers, and mitigated planning with leadership teams.
- Planned and executed communication and training plans.
Transformation Project and Change Manager
Crop Nutrition Company
- Developed and led strategic change management and organization development initiatives, including strategy and planning, organizational design, change impact, stakeholder management, organizational readiness, communications, and engagement.
- Identified potential risks and resistance across individual teams and functions; partnered closely with key stakeholders to develop and implement actionable mitigation plans.
- Designed and implemented communications and stakeholder engagement plans, including identifying and defining methods and channels to drive the correct behavioral and organizational changes.
- Led and implemented change initiatives and captured synergies with related priorities and initiatives.
- Supported the rollout of a new operating model for the digital team by planning and managing people and process changes.
- Partnered with leadership teams to understand requirements and translated these into actionable tasks for cross-functional teams.
Project Manager – Operations and Change Management
Global Data Science Company
- Project-managed and supported the organization in adopting new initiatives and product changes, including improving ways of working and business processes.
- Managed operating model changes: assessed the change impact, conducted impact analyses, assessed change readiness, and managed all stakeholders by providing regular progress updates and managing expectations.
- Developed and ran training and upskilling engagements for new ways of working, documented requirements, and supported the design and delivery of training programs.
- Drove the finalization of the mid-term to long-term operating model, including role mapping and skill gap analysis.
- Consulted and coached cross-functional project teams.
- Led communication efforts and supported the design, development, delivery, and management of communications for stakeholders.
Project Manager – Transformation and Change
Severn Trent
- Facilitated workshops and completed data and process analysis, with benefits assessment to build the case for change and identify options for improvement.
- Planned the key activities and delivery of the approved workstreams through the project lifecycle, ensuring that the project was delivered to quality within time and budget constraints.
- Managed the work and priorities of the project team and worked closely with other departments to plan and roll out technical and process changes required.
- Managed stakeholders and communication at all levels, with regular project reporting and governance.
- Completed business impact assessments and made required changes to processes, systems, and technology.
- Led business readiness activities, including rolling out changes to job roles and organization structures, and identifying training needs and content where required.
- Handled risk and issue management to monitor where project timescales and scope are impacted and delivered mitigation action plans.
- Implemented data collation protocols and reporting to allow measurement of change adoption and benefits.
- Led the delivery of the business change on the rollout of the card payment platform for 4.5 million customers, using Microsoft Dynamics for workflow management and end-to-end complaints, gap analysis, improvement of processes, and team restructures.
- Partnered with IT and Tech teams to support initiatives linked to SAP success factors, Salesforce, Microsoft Dynamics, Power BI, etc.
Senior Consultant Project Management
Elevate Services
- Updated e-billing software and streamlined operational processes.
- Implemented supplier selection and supplier management processes and systems.
- Processed mapping and data flow gap analysis and reporting processes for Tableau implementation.
- Improved the power of attorney (POA) setup process and conducted an audit, a data validation exercise for the POA setup across the business globally, and requirement specifications for software customization.
Senior Project Manager
DLA Piper
- Launched a new client service in the UK and Australia.
- Established an international legal delivery center (LDC).
- Rolled out a legal project management capability within the business, including managing the build/customization and software implementation for legal project management.
- Implemented and rolled out a document automation system across international businesses.
Project Manager
University of Warwick
- Managed various projects to support the academic services in information management and monitoring objectives.
- Analyzed, improved, and redesigned processes involving data flow between Warwick Business School (WBS) and the central university to ensure efficiency and accuracy.
- Proposed automated solutions to process issues and coordinated with the software development unit to implement them.
- Identified system development and improvement requirements to aid management information recording and meet internal and external compliance requirements.
- Traced data relationships and dependencies within management information systems.
Project Coordinator
Learning and Skills Improvement Service
- Supported planning and delivery of a Microsoft CRM implementation.
- Redesigned and mapped business processes to incorporate the use of CRM functionality.
- Consolidated various supplier data sets, including data schema design and data cleansing activities.
- Managed system testing and customization for different user levels.
- Trained and supported system users across the organization, created user manuals and documentation of new business processes.
Assistant Manager – Business Systems Consulting
Sidat Hyder Morshed Associates, Pakistan (former member of Ernst & Young international)
- Managed stakeholders, oversaw the project plan's implementation, and provided progress and risk reports. Charged with project management of a business process reengineering and requirements specification program at a public sector institution.
- Completed process mapping of existing processes, conducted a gap analysis and proposed improvements to processes. Business analyst for software implementation projects at various clients in Pakistan, as-is and to-be processes designed and documented.
- Conducted business process analysis and reengineering of finance, human resources, operations, supply chain management, and project management processes.
- Supported implementation of Oracle Financials and procurement at Pakistan Oilfields Limited; conducted a gap analysis and gathered user requirements to assist module design.
- Worked on SAP Supply Chain Management implementation at Attock Refinery Limited; conducted BPR, gathered requirements, and managed data migration.
- Managed delivery of an SAP service and asset management implementation at FMCG client; carried out BPR and requirements gathering, maintained risk logs, progress reports, and client communication.
- Conducted business process reengineering at Comset Services Limited (UAE), which included business process evaluation (investigative interviewing and workshops) and business process mapping (As-Is/To-Be).
- Developed software requirements specifications for securities and exchange commission of Pakistan for an e-services implementation project, identified essential metrics and KPIs through information and data capture.
Project History
DHL Supply Chain
Planned and delivered project aiming to understand public sector supply chains and identify market opportunities for DHL
As a consultant, I worked with UK local governments to collect and classify procurement expenditures. I also organized workshops to chart out supply chain processes in the public sector. Through this process, I identified areas where process re-engineering could be beneficial and where DHL services could be employed. Finally, I created pricing proposals and developed a consultancy report to advise DHL on opportunities within the public sector.
Card Payment Platform Upgrade
Oversaw the rollout of an online card payment platform for 4.5 million customers.
I headed a project team of developers, third-party suppliers, customer service representatives, and call center agents that rolled out a card payment platform, enabling customers to make payments via a website and allowing call center agents to process card payments.
As a project manager, I oversaw project refinement, gathering of requirements, project planning, delivery, and governance. I ensured that the new system was integrated with all existing internal systems, users trained, and relevant communication rolled out while staying within budget.
Microsoft Dynamics for E2E Complaint Management
Spearheaded the rollout of Microsoft Dynamics to improve management and Power BI reporting of customer complaints and reduce SLAs.
I completed a complaint management process review and implemented Microsoft Dynamics to record and manage complaints. Also, I worked on the restructuring of the complaint team, their roles and responsibilities, and complaint monitoring protocols. Finally, we set up reporting on KPIs by integrating the system with Power BI.
Launch of an International Shared Service Center
Led the setup and launch of an international shared service center for a global organization.
I headed a cross-functional team, including HR, finance, and IT, to set up a new shared service center for the legal operations team. This involved gathering requirements for recruiting, resourcing, payroll, technology, setting up a physical site of the center, managing the establishment of all relevant processes and systems, supervising operation mapping to be managed by the shared service center, and coordinating the move of operations and work from various office locations.
Education
Master's Degree in Business Analytics and Consulting
University of Warwick - Coventry, United Kingdom
Bachelor's Degree in Mathematics and Computer Science
Lahore University of Management Sciences (LUMS) - Lahore, Pakistan
Certifications
Change Management Practitioner
APMG
Change Management Foundation
APMG International
PRINCE2 Practitioner Certification
AXELOS
Skills
Tools
Spreadsheets, Microsoft Project, Project Management & Work Tracking Tools, Asana, Jira, Microsoft Dynamics, Microsoft Power BI, Microsoft Excel, Microsoft Dynamics CRM, Salesforce
Paradigms
Change Management, Requirements Analysis, Organizational Change Management (OCM), Agile Project Management, PRINCE2, Agile, DevOps
Platforms
SharePoint
Other
Project Management, Business Process Analysis, Microsoft Teams, GAP Analysis, Communication Design, Program Management, Innovation, Operating Models, Product Roadmaps, Process Flows, Project Management Office (PMO), Project Tracking, Progress Reporting, Project Planning, Business Transformation, Business Transformation Project Management, Process Transformation, Budget Management, Process Improvement, Business Process Re-engineering, Data Analysis, Functional Requirements, Functional Specifications, Requirements & Specifications, Business Process Management (BPM), Business Systems Analysis, Business Analysis, Data Modeling, Consulting, Computer Science, Mathematics, Change Leadership, Legal, Procurement, Billing Systems, Process Mapping, Workshops, Business Requirements, Stakeholder Management, Communication, Data Cleansing, System Testing, User Management, Workflow, Pricing, Supply Chain, Organizational Design, Technical Business Analysis, Organizational Development, Digital Transformation, HR/Workforce Transformation, Knowledge Management, Governance, SAP SuccessFactors
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