Nadia Saeed, Project Manager in Kenilworth, United Kingdom
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Nadia Saeed

Verified Expert  in Project Management

Project Manager

Kenilworth, United Kingdom
Toptal Member Since
March 21, 2022

Nadia is a senior project manager with a master's degree in business analytics and consulting from Warwick Business School, UK. She is an accredited Change Management Practitioner with over 12 years of experience leading projects to deliver business change. With a proven track record of leading teams to successfully plan and deliver projects and change initiatives within time and cost constraints, Nadia has recently worked at an FTSE 100 company in the UK.

Project Highlights

Microsoft Dynamics for E2E Complaint Management
Spearheaded the rollout of Microsoft Dynamics to improve management and Power BI reporting of customer complaints and reduce SLAs.
Launch of an International Shared Service Center
Led the setup and launch of an international shared service center for a global organization.


Work Experience

Transformation/Change Management Lead

2022 - PRESENT
Crop Nutrition Company (via TopTal)
  • Developed and led strategic change management and organization development initiatives, including strategy and planning, organizational design, change impact, stakeholder management, organizational readiness, communications, and engagement.
  • Identified potential risks and resistance across individual teams and functions; partnered closely with key stakeholders to develop and implement actionable mitigation plans.
  • Designed and implemented communications and stakeholder engagement plans, including identifying and defining methods and channels to drive the correct behavioral and organizational changes.
  • Led and implemented change initiatives and captured synergies with related priorities and initiatives.

Operations and Change Management Consultant

2022 - 2022
Global Data Science Company (via TopTal)
  • Executed change initiatives and supported the organization in adopting new initiatives and product changes, including improvements to ways of working and business processes.
  • Managed operating model changes: assessed the change impact, conducted impact analyses, assessed change readiness, and managed all stakeholders by providing regular progress updates and managing expectations.
  • Developed and ran training and upskilling engagements for new ways of working, documented requirements, and supported the design and delivery of training programs.
  • Drove the finalization of the mid-term to long-term operating model, including role mapping and skill gap analysis.
  • Consulted and coached cross-functional project teams.
  • Led communication efforts and supported the design, development, delivery, and management of communications for stakeholders.

Transformation Projects and Change Manager

2020 - 2022
Severn Trent
  • Facilitated workshops and completed data and process analysis, with benefits assessment to build the case for change and identify options for improvement.
  • Planned the key change activities and delivery of the approved workstreams through the project lifecycle, ensuring that the project was delivered to quality within time and budget constraints.
  • Managed the work and priorities of the project team and worked closely with other departments to plan and roll out technical and process changes required for delivering sustainable change.
  • Managed stakeholders and communication at all levels, with regular project reporting and governance.
  • Completed business impact assessments and made required changes to processes, systems, and technology.
  • Led business readiness activities, including rolling out changes to job roles and organization structures and identifying training needs and content where required.
  • Handled risk and issue management to monitor where project timescales and scope are impacted and delivered mitigation action plans.
  • Implemented data collation protocols and reporting to allow measurement of change adoption and benefits.
  • Led the delivery of the business change on the rollout of the card payment platform for 4.5 million customers, using Microsoft Dynamics for workflow management and end-to-end complaints, gap analysis, improvement of processes, and team restructures.

Senior Consultant

2018 - 2019
Elevate Services
  • Updated e-billing software and streamlined operational processes.
  • Implemented supplier selection and supplier management processes and systems.
  • Processed mapping and data flow gap analysis and reporting processes for Tableau implementation.
  • Improved a power of attorney (POA) set-up process and conducted an audit, a data validation exercise for the POA setup across the business globally, and requirement specifications for software customization.

Senior Project Manager

2011 - 2017
DLA Piper
  • Launched a new client service in the UK and Australia.
  • Established an international legal delivery center (LDC).
  • Rolled out a legal project management capability within the business, including managing the build/customization and software implementation for legal project management.
  • Implemented and rolled out a document automation system across international businesses.

Project Manager

2009 - 2011
University of Warwick
  • Managed various projects to support the academic services in information management and monitoring objectives.
  • Analyzed, improved, and redesigned processes involving data flow between Warwick Business School (WBS) and the central university to ensure efficiency and accuracy.
  • Proposed automated solutions to process issues and coordinated with the software development unit to implement them.
  • Identified system development and improvement requirements to aid management information recording and meet internal and external compliance requirements.
  • Traced data relationships and dependencies within management information systems.

Project Coordinator

2008 - 2008
Learning and Skills Improvement Service
  • Supported planning and delivery of a Microsoft CRM implementation.
  • Redesigned and mapped business processes to incorporate the use of CRM functionality.
  • Consolidated various supplier data sets, including data schema design and data cleansing activities.
  • Managed system testing and customization for different user levels.
  • Trained and supported system users across the organization, created user manuals and documentation of new business processes.

Assistant Manager - Business Systems Consulting

2005 - 2007
Sidat Hyder Morshed Associates, Pakistan (former member of Ernst & Young international)
  • Managed stakeholders, oversaw the project plan's implementation, and provided progress and risk reports. Charged with project management of a business process reengineering and requirements specification program at a public sector institution.
  • Completed process mapping of existing processes, conducted a gap analysis and proposed improvements to processes. Business analyst for software implementation projects at various clients in Pakistan, as-is and to-be processes designed and documented.
  • Conducted business process analysis and reengineering of finance, human resources, operations, supply chain management, and project management processes.
  • Supported implementation of Oracle Financials and procurement at Pakistan Oilfields Limited; conducted a gap analysis and gathered user requirements to assist module design.
  • Worked on SAP Supply Chain Management implementation at Attock Refinery Limited; conducted BPR, gathered requirements, and managed data migration.
  • Managed delivery of an SAP service and asset management implementation at FMCG client; carried out BPR and requirements gathering, maintained risk logs, progress reports, and client communication.
  • Conducted business process reengineering at Comset Services Limited (UAE), which included business process evaluation (investigative interviewing and workshops) and business process mapping (As-Is/To-Be).
  • Developed software requirements specifications for securities and exchange commission of Pakistan for an e-services implementation project, identified essential metrics and KPIs through information and data capture.

DHL Supply Chain

Planned and delivered project aiming to understand public sector supply chains and identify market opportunities for DHL

As a consultant, I worked with UK local governments to collect and classify procurement expenditures. I also organized workshops to chart out supply chain processes in the public sector. Through this process, I identified areas where process re-engineering could be beneficial and where DHL services could be employed. Finally, I created pricing proposals and developed a consultancy report to advise DHL on opportunities within the public sector.

Card Payment Platform Upgrade

Oversaw the rollout of an online card payment platform for 4.5 million customers.

I headed a project team of developers, third-party suppliers, customer service representatives, and call center agents that rolled out a card payment platform, enabling customers to make payments via a website and allowing call center agents to process card payments.

As a project manager, I oversaw project refinement, gathering of requirements, project planning, delivery, and governance. I ensured that the new system was integrated with all existing internal systems, users trained, and relevant communication rolled out while staying within budget.

Microsoft Dynamics for E2E Complaint Management

Spearheaded the rollout of Microsoft Dynamics to improve management and Power BI reporting of customer complaints and reduce SLAs.

I completed a complaint management process review and implemented Microsoft Dynamics to record and manage complaints. Also, I worked on the restructuring of the complaint team, their roles and responsibilities, and complaint monitoring protocols. Finally, we set up reporting on KPIs by integrating the system with Power BI.

Launch of an International Shared Service Center

Led the setup and launch of an international shared service center for a global organization.

I headed a cross-functional team, including HR, finance, and IT, to set up a new shared service center for the legal operations team. This involved gathering requirements for recruiting, resourcing, payroll, technology, setting up a physical site of the center, managing the establishment of all relevant processes and systems, supervising operation mapping to be managed by the shared service center, and coordinating the move of operations and work from various office locations.
2008 - 2009

Master's Degree in Business Analytics and Consulting

University of Warwick - Coventry, United Kingdom

2000 - 2004

Bachelor's Degree in Mathematics and Computer Science

Lahore University of Management Sciences (LUMS) - Lahore, Pakistan


Change Management Practitioner



Change Management Foundation

APMG International


PRINCE2 Practitioner Certification


Collaboration That Works

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