Nadia Saeed

As a consultant, I worked with UK local governments to collect and classify procurement expenditures. I also organized workshops to chart out supply chain processes in the public sector. Through this process, I identified areas where process re-engineering could be beneficial and where DHL services could be employed. Finally, I created pricing proposals and developed a consultancy report to advise DHL on opportunities within the public sector.

I headed a project team of developers, third-party suppliers, customer service representatives, and call center agents that rolled out a card payment platform, enabling customers to make payments via a website and allowing call center agents to process card payments.

As a project manager, I oversaw project refinement, gathering of requirements, project planning, delivery, and governance. I ensured that the new system was integrated with all existing internal systems, users trained, and relevant communication rolled out while staying within budget.

I completed a complaint management process review and implemented Microsoft Dynamics to record and manage complaints. Also, I worked on the restructuring of the complaint team, their roles and responsibilities, and complaint monitoring protocols. Finally, we set up reporting on KPIs by integrating the system with Power BI.

I headed a cross-functional team, including HR, finance, and IT, to set up a new shared service center for the legal operations team. This involved gathering requirements for recruiting, resourcing, payroll, technology, setting up a physical site of the center, managing the establishment of all relevant processes and systems, supervising operation mapping to be managed by the shared service center, and coordinating the move of operations and work from various office locations.