Peter John Hastings
Verified Expert in Project Management
Peter is a solid, business-driven leader with technical knowledge and international experience who helps businesses build a vision for the future and deliver the required change. With expertise with C-suite stakeholders, Peter is confident, whether presenting to the board or engaging developers, providing measured and analytical thought leadership, business, and technical acumen, and insight to all who need it. Peter has led many end-to-end large change programs and accounts.
- Joined the board of this charity, focusing on the use of technology to assist operations and delivery.
- Worked with the board to ensure the charity complied with its governing document, charity law requirements, and other laws.
- Acted in the charity's best interests to decide what will best enable it to carry out its purposes, making balanced and adequately informed decisions, thinking about the long and short term.
- Provided guidance and go-to-market materials on retail industry trends related to Black Friday across Eastern Europe.
- Reviewed the retail catalog structure and faceted navigation.
- Collected, cleaned, and consolidated data for campaigns and student scholarship awards.
- Configured web redirects and content migration across three white-label brands to a new common site.
- Upgraded the infrastructure to Windows Server 2019, introduced cloud-based email, and delivered network infrastructure improvement roadmap.
- Delivered a complete digital transformation strategy through the discovery, design, road mapping, planning, and estimating phases.
- Built the company from scratch with zero external investment, growing turnover to £400,000 in three years.
Delivery Director and CTO
- Collaborated with multinational clients worldwide, led account management, delivery, and architecture with responsibility for customer management, product, and service delivery while focusing on customer satisfaction and profitability.
- Engaged with customers to understand their business and use of products and services. Collaborating with customers to understand opportunities to use the company's products and services.
- Ensured that appropriate due diligence was performed during the project scope to develop detailed, auditable, and accurate estimates.
- Oversaw project delivery with a focus on margin and customer satisfaction.
- Owned the customer relationship and understood customers' business needs and direction to help them quantify and achieve their business objectives.
- Maintained effective relationships with established customers.
- Hired, mentored, and trained staff with an emphasis on a customer-obsessed culture.
Digital Project Manager
National Collegiate Scouting Associate LLC
- Joined the team as a project manager to manage the rollout of a brand update to multiple internal and customer-facing systems and artifacts.
- Built a high-level, detailed, and cutover plan for the brand update and managed it through to completion.
- Set up a regular cadence of reporting and team connects, building communication channels between multiple organizational units to ensure synchronization of tasks.
- Initiated and designed a work package for a three-year program delivering cross-training, workforce management, consolidated location strategy, and AI shift-left initiatives.
- Built the governance structure and project management ways of working.
- Developed the prioritization mechanism for artificial intelligence use cases.
- Contributed to project management of ServiceNow implementation and a new contact center solution.
Senior Account Project Manager
- Handled delivery P&L as well as delivery of all programs and projects within managed accounts.
- Understood client business and priorities in-depth.
- Found and delivered value-add services to meet customer goals and manage customer expectations.
- Maintained communication and connected with customers at all management levels.
- Supervised and mentored managers running multi-phase, dimension, and resource projects.
- Planned and developed the talent and leadership pipeline.
- Achieved ultimate success and satisfaction of internal and external stakeholders by working collaboratively with project teams, customers, legal and sales functions, and SMEs.
- Resolved issues impacting satisfaction, success, and employee engagement.
- Drove compliance with operational aspects of the IT practice.
- Delivered contractual commitments, adhering to project management office standards.
Senior Project Manager
- Created a new reporting format adopted by the broader consulting practice.
- Built an internal center of excellence for Agile program management.
- Managed the rollout and transition of SAP implementation.
- Scoped, sized, priced, developed, tested, released, transitioned, and supported ongoing implementation and updates.
- Implemented new build and environment management processes.
- Managed a team of 200 across multiple disciplines spread across the UK and India. Clients included Marks & Spencer, John Lewis, and Centrica.
- Assessed delivery quality and capability, conducting interviews on topics from risk through to change.
Principal Consultant Project Manager
Tata Consultancy Services
- Provided solutions to strategic and operational challenges.
- Aligned technology with business priorities in retail.
- Reviewed bid materials prior to delivery to prospective clients.
- Developed target operating models and planning processes.
- Managed on-site and offshore resources to deliver aggressive plans on time and budget.
- Developed a transitional approach across multiple infrastructure locations and disaster recovery sites.
- Reviewed testing and development of new tools rolled out across the organization.
- Managed third-party vendors, outsourcing partners, and contractors. Clients included Marks & Spencer.
Principal Consultant Project Manager
- Supervised offshore test teams and third-party and internal developers.
- Ensured the change pipeline ran as efficiently as possible.
- Managed over 100 releases for clients such as GAME, ASDA/Walmart, and the NHS.
- Led the release of Endeca as an advanced merchandising platform.
- Managed planning, design, and delivery of the infrastructure to support a new application transitioning to production service.
- Oversaw testing, infrastructure, and environment for a global, multi-brand web presence.
- Integrated business processes and systems following a merger.
- Managed a build and deployment stream for an international eCommerce program.
- Implemented the release and change management processes across the eCommerce group.
- Managed third-party vendors, outsourcing partners, and contractors.
Senior Business Analyst and Project Manager
AXA PPP Denplan
- Applied advanced SQL design, development, and testing.
- Managed Thunderhead correspondence implementation end-to-end, from business case through to support.
- Developed a bespoke project management toolkit and rolled it out across the IT department.
- Led payment and registration projects end-to-end, from business case through to support.
Business Analyst and Project Manager
Marks & Spencer
- Demerged the company's financial services arm, migrating data to the correct infrastructure.
- Served as the lead analyst for the launch of the &more credit card.
- Rolled out training to stores for a multi-channel food ordering system.
- Acted as the lead analyst for the information technology shared services alert management project.
- Prepared documentation and trained users in stores on a new web-based system.
- Served as the lead analyst for Grand Union's head office relocation project, infrastructure transformation, and decommissioning program.
- Designed user-friendly IT infrastructure schematics.
- Developed business-aligned strategies within the systems architecture group.
- Managed helpdesk team overseeing UAT for 2,500 users moving head offices.
- Led a team of integration testers for large-scale projects.
Local Infrastructure Center Testinghttp://www.marksandspencer.com
Led the design, plan, and execution of testing for two new local infrastructure centers in Marks & Spencer's head office.
Rescued this failing correspondence engine project, delivering core architecture and three phases of correspondence.
Pulled a disparate set of delayed and stalled projects into a coherent, unified program of work that delivered outcomes.
GAME eCommerce Re-platform
Led the testing, release, and maintenance phase of the game.co.uk eCommerce re-platform project.
GAME Advanced Merchandising
Managed the design, build, release, and transition of Endeca pre-production and production environments.
Led the separation and migration of data as part of the demerger of Marks & Spencer Financial Services into M&S Money.
Supply Chain Traceability Platform Using Blockchainhttps://sea.green
Oversaw the design and development of a prototype platform that delivered core traceability and payment integration leveraging blockchain and IoT technologies.
Scan & Go Mobile Apphttps://play.google.com/store/apps/details?id=app.mns.co.uk&hl=en_GB&gl=US
Led the transition from one store pilot to a fully scalable, multi-branded customer and employee mobile POS solution.
Revived a delayed project to migrate from Salesforce Commerce Cloud Storefront Architecture to Mobify headless commerce.
COVID-19 Pandemic Application Design, Development, and Supporthttps://blok.solutions/blok-pass/
Oversaw the design, development, and testing of two new platforms that helped individuals get back to work faster and travel easily.
• Faster time to market with rapid development and deployment in under six months.
• Real-time bidirectional communication.
• Data self-sovereignty and ID2020 certification for the platform.
• Joint product roadmap and backlog development.
• 7-point static testing and early performance testing of APIs.
• Device cloud for end-to-end and compatibility testing.
Offshore Development and Support for Multinational Retailer
Transitioned and managed the offshore development and support for a multinational retailer.
Digital Transformation Strategy
Delivered a complete digital transformation strategy through discovery, design, roadmapping, planning, and estimating.
Construction Site Diaries Power App
Initiated, managed, and designed a power app to deliver iPad-based construction site diaries, managing the development and testing team that brought the app to a market-ready state.
This project built site diaries as Microsoft Power App, considering business continuity, disaster recovery, training material preparation, training delivery, provision of training environments, business process documentation, system documentation, engineering, project management and administration, IT security, software development, and communication.
British Gas Business Slingshot | SAP ISU, CRM, FICO, and BW Migration
Joined the program as a transition manager and was promoted to program manager after three successful releases of one of the world's largest SAP utilities migrations.
Multi-channel Foundation Program at Marks & Spencerhttp://www.marksandspencer.com
Acted as the lead consultant and business architect for £200 million Agile eCommerce replatform.
Customer Service Function
Implemented a POC, AI-based voice bot for data inquiries. Wrote the AI and RPA strategy for the national healthcare system's customer service function. Project-managed the ServiceNow implementation initiative.
Brand Update Projecthttps://www.ncsasports.org
Project-managed brand updates across multiple products, websites, marketing communications and marketing materials.
Bachelor's Degree in Economics
University of Kent at Canterbury - Kent, United Kingdom
Foundation Certificate in Software Testing
Information Systems Examination Board
Computer Literacy and Information Technology Stage 1
RSA Examinations Board