Project Manager
2018 - 2018NHS Digital- Initiated and designed a work package for a three-year program delivering cross-training, workforce management, consolidated location strategy, and AI shift-left initiatives.
- Built the governance structure and project management ways of working.
- Developed the prioritization mechanism for artificial intelligence use cases.
Senior Account Project Manager
2015 - 2018UST Global- Handled delivery P&L as well as delivery of all programs and projects within managed accounts.
- Developed and executed strategy.
- Understood client business and priorities in-depth.
- Found and delivered value-add services to meet customer goals and manage customer expectations.
- Maintained communication and connected with customers at all management levels.
- Supervised and mentored managers running multi-phase, dimension, and resource projects.
- Planned and developed the talent and leadership pipeline.
- Achieved ultimate success and satisfaction of internal and external stakeholders by working collaboratively with project teams, customers, legal and sales functions, and SMEs.
- Proactively resolved issues impacting satisfaction, success, and employee engagement.
- Drove compliance with operation aspects of the IT practice.
- Delivered contractual commitments, adhering to project management office standards.
- Managed RFPs.
- Developed the concept and managed the delivery of several products and platforms, including Senticent, Electa, and Digital Workforce (RPA).
- Organized and hosted industry events including an exclusive RPA forum for C-level delegates.
- Built a product roadmap for a range of AI, ML, and NLP applications, such as chatbots, personalisation, visual search, sentiment analysis, and social proof messaging. Client engagements included Debenhams—up to 150 FTE—and involved testing, environment management, development, project management, solution design, and support across a range of technologies including Oracle Retail, AS/400, and IBM eCommerce.
- Program managed an enterprise data warehousing implementation. Client engagements included Harrods—up to 65 FTE—and involved testing, release management, and development, focused on the harrods.com re-platform to IBM eCommerce and SQL Development.
- Scoped, sized, and transitioned a 24 x 7 100% offshore NOC. Client engagements included N Brown—up to 80 FTE—and consisted of testing and environment management.
Senior Manager, Project Management
2013 - 2015Cognizant- Closed a major project.
- Managed RFPs.
- Led joint venture teams.
- Created a new reporting format, adopted by the wider consulting practice.
- Built an internal center of excellence for Agile program management.
- Managed the rollout and transition of SAP implementation.
- Scoped, sized, priced, developed, tested, releases, transitioned, and provided support for ongoing implementation and updates.
- Implemented new build and environment management processes.
- Managed a team of 200 across multiple disciplines, spread across the UK and India. Clients included Marks & Spencer, John Lewis, and Centrica.
- Led data migration planning.
- Oversaw a promotions project.
- Managed production confidence testing.
- Spearheaded the service transition.
- Assessed delivery quality and capability, conducting interviews on topics from risk through to change.
Principal Consultant Project Manager
2011 - 2013Tata Consultancy Services- Engaged with clients.
- Provided solutions to strategic and operational challenges.
- Optimized performance.
- Aligned technology with business priorities in retail.
- Reviewed bid materials prior to delivery to prospective clients.
- Developed target operating models and planning processes.
- Managed on-site and offshore resources to deliver aggressive plans on time and budget.
- Developed a transitional approach across multiple infrastructure locations and disaster recovery sites.
- Reviewed testing, developing new tools that were rolled out across the organization.
- Managed third-party vendors, outsourcing partners, and contractors. Clients included Marks & Spencer.
Principal Consultant Project Manager
2007 - 2011Charteris- Built a development and infrastructure team.
- Planned and managed maintenance requests.
- Managed offshore test teams as well as third-party and internal developers.
- Oversaw the UK, France and Sweden web presence.
- Ensured the change pipeline ran as efficiently as possible.
- Managed over 100 releases. Clients include GAME, ASDA/Walmart, and the NHS.
- Managed the release of Endeca as an advanced merchandising platform.
- Managed the planning, design, and delivery of the infrastructure to support the new application, transitioning to production service.
- Oversaw testing, infrastructure, and environment for a multinational, multi-brand web presence.
- Integrated business processes and systems following a merger.
- Managed a build and deployment stream for an international eCommerce program.
- Managed third-party vendors, outsourcing partners, and contractors.
- Implemented the release and change management processes across the eCommerce group.
- Oversaw a team of 50 BAs, technicians, testers, and DBAs across three continents.
- Implemented an automated database deployment system.
- Introduced collaborative working within the process improvement teams of the world's largest retailer.
- Built the location framework for multi-channel applications such as home and mobile shopping.
- Spearheaded the project to build the infrastructure platform that would support the rollout of a highly successful UK bespoke analytics system to North America.
- Collaborated with client managers, driving initiatives, managing dependencies, stakeholders, and conflicts with other projects.
- Built the business and system design for management information systems.
- Program managed for a multi-million-pound national program, responsible for end-to-end delivery.
- Scrutinized design specifications, setting business aligned systems strategy and serving as the final decision-making authority.
- Managed third-party vendors, outsourcing partners, and contractors.
- Managed a team of 40 business analysts, developers, testers, and an analytics specialist.
- Led the transition effort to move systems support to in-house teams.
Senior Business Analyst/Project Manager
2005 - 2007AXA PPP Denplan- Managed Thunderhead correspondence implementation end-to-end from business case through to support.
- Managed projects Payment and Registrations end-to-end from business case through to support.
- Applied advanced SQL design, development, and testing.
- Developed a bespoke project management toolkit and rolled it out across the IT department.
Business Analyst/Project Manager
2002 - 2005Marks & Spencer- Managed infrastructure center testing.
- De-merged M&S’s financial services arm, migrating data to the correct infrastructure.
- Developed the IT service catalog.
- Managed the PMO processes for the &more program.