Peter John Hastings, Project Manager in Truro, United Kingdom
Peter John Hastings

Project Manager in Truro, United Kingdom

Member since December 6, 2018
Peter is a solid, business-driven leader with technical knowledge and international experience who helps businesses build a vision for the future and deliver the required change. With expertise with C-suite stakeholders, Peter is confident, whether presenting to the board or engaging developers, providing measured and analytical thought leadership, business, and technical acumen, and insight to all who need it. Peter has led many end-to-end large change programs and accounts.
Peter is now available for hire

Project Highlights

Expertise

Education

Select Certifications

Employment

  • Director

    2019 - PRESENT
    {n}.bora
    • Providing guidance and go-to-market materials on retail industry trends related to Black Friday across eastern Europe.
    • Review of Retail Catalogue Structure and faceted navigation.
    • Data Gathering, Cleansing and Consolidation for campaigns and student scholarship awards.
    • Configuration of web redirects and migration of content across three white label brands to a new common site.
    • Infrastructure Upgrade to Windows Server 2019, introduction of cloud based email and delivery of Network Infrastructure Improvement Roadmap.
    • Delivered full Digital Transformation Strategy through Discovery, Design, Roadmapping, Planning and Estimating.
  • Delivery Director and CTO

    2019 - PRESENT
    _G10X
    • Working hand-in-hand with multi-national clients across the globe, leading account management, delivery and architecture with responsibility for customer management, product and service delivery with a focus on customer satisfaction and profitability.
    • Engaging with customers to understand their business, their use of products and services, and collaborating with customers to understand opportunities for use of _G10X’s products and services.
    • Ensuring appropriate due diligence is performed at the time of project scope to ensure detailed, auditable and accurate estimates are developed.
    • Overseeing project delivery with a focus on margin and customer satisfaction.
    • Ownership of the customer-_G10X relationship, understanding customer’s business needs and direction in order to help them quantify and achieve their business objectives.
    • Maintaining effective relationships with established customers.
    • Hiring, mentoring and training staff with an emphasis on a customer obsessed culture.
  • Project Manager

    2018 - 2022
    NHS Digital
    • Initiated and designed a work package for a three-year program delivering cross-training, workforce management, consolidated location strategy, and AI shift-left initiatives.
    • Built the governance structure and project management ways of working.
    • Developed the prioritization mechanism for artificial intelligence use cases.
    • Project Management of ServiceNow Implementation and new Contact Centre Solution.
  • Senior Account Project Manager

    2015 - 2018
    UST Global
    • Handled delivery P&L as well as delivery of all programs and projects within managed accounts.
    • Understood client business and priorities in-depth.
    • Found and delivered value-add services to meet customer goals and manage customer expectations.
    • Maintained communication and connected with customers at all management levels.
    • Supervised and mentored managers running multi-phase, dimension, and resource projects.
    • Planned and developed the talent and leadership pipeline.
    • Achieved ultimate success and satisfaction of internal and external stakeholders by working collaboratively with project teams, customers, legal and sales functions, and SMEs.
    • Proactively resolved issues impacting satisfaction, success, and employee engagement.
    • Drove compliance with operation aspects of the IT practice.
    • Delivered contractual commitments, adhering to project management office standards.
  • Senior Manager, Project Management

    2013 - 2015
    Cognizant
    • Created a new reporting format, adopted by the wider consulting practice.
    • Built an internal center of excellence for Agile program management.
    • Managed the rollout and transition of SAP implementation.
    • Scoped, sized, priced, developed, tested, releases, transitioned, and provided support for ongoing implementation and updates.
    • Implemented new build and environment management processes.
    • Managed a team of 200 across multiple disciplines, spread across the UK and India. Clients included Marks & Spencer, John Lewis, and Centrica.
    • Assessed delivery quality and capability, conducting interviews on topics from risk through to change.
  • Principal Consultant Project Manager

    2011 - 2013
    Tata Consultancy Services
    • Provided solutions to strategic and operational challenges.
    • Aligned technology with business priorities in retail.
    • Reviewed bid materials prior to delivery to prospective clients.
    • Developed target operating models and planning processes.
    • Managed on-site and offshore resources to deliver aggressive plans on time and budget.
    • Developed a transitional approach across multiple infrastructure locations and disaster recovery sites.
    • Reviewed testing, developing new tools that were rolled out across the organization.
    • Managed third-party vendors, outsourcing partners, and contractors. Clients included Marks & Spencer.
  • Principal Consultant Project Manager

    2007 - 2011
    Charteris
    • Managed offshore test teams as well as third-party and internal developers.
    • Ensured the change pipeline ran as efficiently as possible.
    • Managed over 100 releases. Clients include GAME, ASDA/Walmart, and the NHS.
    • Managed the release of Endeca as an advanced merchandising platform.
    • Managed the planning, design, and delivery of the infrastructure to support the new application, transitioning to production service.
    • Oversaw testing, infrastructure, and environment for a multinational, multi-brand web presence.
    • Integrated business processes and systems following a merger.
    • Managed a build and deployment stream for an international eCommerce program.
    • Managed third-party vendors, outsourcing partners, and contractors.
    • Implemented the release and change management processes across the eCommerce group.
  • Senior Business Analyst/Project Manager

    2005 - 2007
    AXA PPP Denplan
    • Managed Thunderhead correspondence implementation end-to-end from business case through to support.
    • Managed projects Payment and Registrations end-to-end from business case through to support.
    • Applied advanced SQL design, development, and testing.
    • Developed a bespoke project management toolkit and rolled it out across the IT department.
  • Business Analyst/Project Manager

    2002 - 2005
    Marks & Spencer
    • De-merged M&S’s financial services arm, migrating data to the correct infrastructure.
    • Lead Analyst for the launch of the &more Credit Card.
    • Lead Analyst for the Information Technology Shared Services Alert Management Project.
    • Lead Analyst for the Grand Union Head Office Move and Transformation Programme Infrastructure Decommissioning Project.
    • Rolled out training to stores for Multi-Channel Food Ordering System.
    • Prepared documentation and trained users in stores on new web-based system.
    • Designed User-friendly IT Infrastructure Schematics.
    • Developed Business-Aligned Strategies within the Systems Architecture Group.
    • Managed Helpdesk team overseeing UAT for 2,500 users moving head offices.
    • Managed a team of Integration Testers for large-scale projects.

Project History

  • Local Infrastructure Center Testing
    Led the design, plan, and execution of testing for two new local infrastructure centers in Marks & Spencer's head office.

    Marks & Spencer moved their head office to a state-of-the-art purpose-built building. While the builders were still on-site putting the finishing touches to the office itself, I managed the entire process of testing the two local infrastructure centers for failover, connectivity, and performance.

  • Thunderhead
    I rescued this failing correspondence engine project, delivering core architecture and three phases of correspondence.

    After stalling with limited progress, I injected direction, control and pace into this project, ensuring the delivery of a core platform to manage the integration and several phases of correspondence through design, compliance review, development, transition, and launch.

  • Annual Payments
    Pulled a disparate set of delayed and stalled projects into a coherent, unified program of work that delivered outcomes.

    The organization's original business model was based around a monthly payment plan. However, after purchasing a client book from another company, annual payments had to be accepted. This was handled with workarounds for many years until I pulled together the range of change requests, enhancements, and overhauls into a single program of work with a critical mass that allowed a firm business case to be approved and drive investment in the work.

  • GAME eCommerce Re-platform
    I led the testing, release, and maintenance phase of the GAME.co.uk eCommerce re-platform project.

    The eCommerce re-platform project moved GAME.co.uk from an outdated VB-based bespoke site to a fully fledged, white label .NET platform. The project saw eCommerce sales increase tenfold and adopted an agile methodology for the post-go-live releases which resulted in over 100 successful releases of new functionality.

  • GAME Advanced Merchandising
    Led the design, build, release, and transition of Endeca pre-production and production environments.

    GAME's advance merchandising project further built on the success of the eCommerce platform by providing more powerful product management and merchandising on the site, along with flexible faceted navigation and an enhanced user experience. I led the infrastructure project end-to-end, delivering the largest environment GAME had seen to support the powerful Endeca engine.

  • M&S Money
    Led the separation and migration of data as part of the de-merger of Marks & Spencer Financial Services into M&S Money.

    The de-merger of Marks & Spencer Financial Services into a joint venture with HSBC to form M&S Money demanded a clear division of information and data that was previously open across both organizations. I led the project to identify, analyze, and migrate data to its correct location.

  • Supply chain traceability platform using Blockchain
    Oversaw the designing and development of a prototype platform that delivers core traceability and payment integration leveraging Blockchain & IoT technologies.

    Managed a team of 10 working on Blockchain, Internet of Things (IoT), Solution Architecture, Mobile & Web Application Development, Infrastructure Design & Build, Database Administration, Cloud Implementation (AWS), Quality Assurance, DevOps Services, Business Analysis

  • Scan & Go Mobile App
    Led the transition from one store pilot to fully scalable, multi-branded customer and employee mobile POS solution.

    Managed a team of 10 that designed and developed the Scan & Go mobile app from proof of concept to production rollout, rearchitected the platform to ensure scalability of the app to 500 plus stores, with app development supported for both Android and iOS.

  • Mobify Migration
    Turnaround of a delayed project to migrate from Salesforce Commerce Cloud Storefront to Mobify Headless Commerce.

    Managed over 20 project managers, business analysts, developers and testers to develop FaaS architecture layer for multinational retailer's eCommerce, PWA & Responsive web design with integrated frontend layer with Salesforce based backend.

  • Covid-19 Pandemic Specific Application Design, Development, and Support
    Oversaw the design, development and testing of two new platforms that help individuals in getting back to work faster and travel with ease.

    Managed a team of 20 project managers, business analysts, developers and testers co-owning Covid 19 pandemic specific mobile and web solution design, development, and support. Highly scalable, microservices based, cloud hosted backend, and assured scalability through containerised, cluster-based deployment. Executed in a completely distributed Agile manner across China, UK, and India. Faster time to market with rapid development and deployment in under six months. Realtime bidirectional communication. Data self sovereignty and ID2020 certification for the platform. Joint product roadmap & backlog development. 7-Point static testing, early performance testing of APIs and leveraged device-cloud for end-to-end and compatibility testing

  • Offshore Development and Support for Multinational Retailer
    Transitioned and managed the offshore development and support for a multinational retailer.

    Managed a team of over 50 individuals across a range of disciplines, skills and technologies, with 24x7 support through a secured delivery centre, End-to-end POS testing services through remote POS test lab, 24x7x365 end-to-end cloud management and support for the AWS landscape, Mobile Application Development & Rollout, Application Management & Support, BI & Analytics, Quality Assurance, POS Testing, Architecture Consulting, Business Analysis & Project Management, Data Integration, Managed Cloud Support, Infrastructure Security Services and UI/UX Design.

  • Digital Transformation Strategy
    Delivered full Digital Transformation Strategy through Discovery, Design, Roadmapping, Planning and Estimating.

    Managed, facilitated, and created, along with two supporting consultants, the Digital Transformation Strategy for a multinational construction firm. Delivered a detailed report that describes as-is processes, associated pain-points and recommended to-be processes and tools. Delivered a Digital Transformation Strategy document that provides a consolidated view of the selected opportunities for change, the principles that underpin the strategy, and the roadmap for change, which prioritises by benefit and immediacy of opportunity. Identified quick-win opportunities for transformation that can be delivered within the timeframe of the Strategy Phase itself at negligible cost and effort. Where the recommended to-be process required the submission of a feature request to an external development group, delivered documents detailing the nature of the feature requests. Estimated the level of effort and cost involved for implementation. Formed a team of representatives from across the organisation's functions and hierarchy that will become agents of change in the implementation stage.

  • Construction Site Diaries Power App
    Initiated, Managed, and Designed Power App to deliver iPad based Construction Site Diaries, managing development and testing team that brought the app to market ready state.

    On-site construction teams log and submit Site Diary Entries in a range of formats, from physical paper diaries, through to Microsoft Excel Spreadsheets. This wide range of formats leads to inconsistency in the data collected, and the data is also often unstructured. These two considerations mean that construction firms cannot report against or aggregate the data submitted in a meaningful way. This project built Site Diaries as a Microsoft Power App, considering business continuity, disaster recovery, preparation of training material, delivery of training, provision of training environments, business process documentation and engineering, system documentation and engineering, project management and administration, IT security, software development, communication.

  • British Gas Business Slingshot - SAP ISU / CRM / FICO / BW Migration
    Entered Programme as a Transition Manager, promoted to Programme Manager after three successful releases of one of the world's largest SAP Utilities migrations.

    This SAP implementation — the world’s largest B2B ISU data migration — changed the way the organisation does business, changing processes and systems. Peter joined to manage the rollout and transition and then took up a wider role handling all aspects of engagement and delivery, from pipeline, proposals, estimation, process, development, testing, release, transition, and support. On-site Account Manager for Cognizant CBC PMC. Closed a £20m programme of work, reducing headcount to zero, maintaining stakeholder contact, using consultative selling to build propositions and win projects, with sales totalling £5m. Managed Team of 200 across multiple disciplines, spread across UK and India.

  • Multi Channel Foundation Programme at Marks & Spencer
    Lead Consultant and Business Architect for this £200 million Agile e-Commerce re-platform.

    This programme delivered a platform for growth using Agile techniques. Peter worked with the business and took the lead on areas of the program that needed attention from the business, including Data Migration, Promotions, Disaster Recovery, Payments, & Refunds, UAT, Logistics Transition, Launch Planning, Production Testing, and Service Transition. Project Managed the development of Target Operating Models and Planning Processes. Managed Onshore and Offshore resources to deliver aggressive plans on time and budget. Developed Transition Approach across multiple infrastructure locations and DR sites. Reviewed Testing, developing new tools that rolled out across the organisation.

Education

  • Bachelor's Degree in Economics
    1999 - 2002
    University of Kent at Canterbury - Kent, United Kingdom

Certifications

  • Foundation Certificate in Software Testing
    FEBRUARY 2003 - PRESENT
    Information Systems Examination Board
  • Computer Literacy and Information Technology Stage 1
    AUGUST 1997 - PRESENT
    RSA Examinations Board

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