- Project Manager2018 - 2018NHS Digital
- Initiated and designed a work package for a three-year program delivering cross-training, workforce management, consolidated location strategy, and AI shift-left initiatives.
- Built the governance structure and project management ways of working.
- Developed the prioritization mechanism for artificial intelligence use cases.
- Senior Account Project Manager2015 - 2018UST Global
- Handled delivery P&L as well as delivery of all programs and projects within managed accounts.
- Developed and executed strategy.
- Understood client business and priorities in-depth.
- Found and delivered value-add services to meet customer goals and manage customer expectations.
- Maintained communication and connected with customers at all management levels.
- Supervised and mentored managers running multi-phase, dimension, and resource projects.
- Planned and developed the talent and leadership pipeline.
- Achieved ultimate success and satisfaction of internal and external stakeholders by working collaboratively with project teams, customers, legal and sales functions, and SMEs.
- Proactively resolved issues impacting satisfaction, success, and employee engagement.
- Drove compliance with operation aspects of the IT practice.
- Delivered contractual commitments, adhering to project management office standards.
- Managed RFPs.
- Developed the concept and managed the delivery of several products and platforms, including Senticent, Electa, and Digital Workforce (RPA).
- Organized and hosted industry events including an exclusive RPA forum for C-level delegates.
- Built a product roadmap for a range of AI, ML, and NLP applications, such as chatbots, personalisation, visual search, sentiment analysis, and social proof messaging. Client engagements included Debenhams—up to 150 FTE—and involved testing, environment management, development, project management, solution design, and support across a range of technologies including Oracle Retail, AS/400, and IBM eCommerce.
- Program managed an enterprise data warehousing implementation. Client engagements included Harrods—up to 65 FTE—and involved testing, release management, and development, focused on the harrods.com re-platform to IBM eCommerce and SQL Development.
- Scoped, sized, and transitioned a 24 x 7 100% offshore NOC. Client engagements included N Brown—up to 80 FTE—and consisted of testing and environment management.
- Senior Manager, Project Management2013 - 2015Cognizant
- Closed a major project.
- Managed RFPs.
- Led joint venture teams.
- Created a new reporting format, adopted by the wider consulting practice.
- Built an internal center of excellence for Agile program management.
- Managed the rollout and transition of SAP implementation.
- Scoped, sized, priced, developed, tested, releases, transitioned, and provided support for ongoing implementation and updates.
- Implemented new build and environment management processes.
- Managed a team of 200 across multiple disciplines, spread across the UK and India. Clients included Marks & Spencer, John Lewis, and Centrica.
- Led data migration planning.
- Oversaw a promotions project.
- Managed production confidence testing.
- Spearheaded the service transition.
- Assessed delivery quality and capability, conducting interviews on topics from risk through to change.
- Principal Consultant Project Manager2011 - 2013Tata Consultancy Services
- Engaged with clients.
- Provided solutions to strategic and operational challenges.
- Optimized performance.
- Aligned technology with business priorities in retail.
- Reviewed bid materials prior to delivery to prospective clients.
- Developed target operating models and planning processes.
- Managed on-site and offshore resources to deliver aggressive plans on time and budget.
- Developed a transitional approach across multiple infrastructure locations and disaster recovery sites.
- Reviewed testing, developing new tools that were rolled out across the organization.
- Managed third-party vendors, outsourcing partners, and contractors. Clients included Marks & Spencer.
- Principal Consultant Project Manager2007 - 2011Charteris
- Built a development and infrastructure team.
- Planned and managed maintenance requests.
- Managed offshore test teams as well as third-party and internal developers.
- Oversaw the UK, France and Sweden web presence.
- Ensured the change pipeline ran as efficiently as possible.
- Managed over 100 releases. Clients include GAME, ASDA/Walmart, and the NHS.
- Managed the release of Endeca as an advanced merchandising platform.
- Managed the planning, design, and delivery of the infrastructure to support the new application, transitioning to production service.
- Oversaw testing, infrastructure, and environment for a multinational, multi-brand web presence.
- Integrated business processes and systems following a merger.
- Managed a build and deployment stream for an international eCommerce program.
- Managed third-party vendors, outsourcing partners, and contractors.
- Implemented the release and change management processes across the eCommerce group.
- Oversaw a team of 50 BAs, technicians, testers, and DBAs across three continents.
- Implemented an automated database deployment system.
- Introduced collaborative working within the process improvement teams of the world's largest retailer.
- Built the location framework for multi-channel applications such as home and mobile shopping.
- Spearheaded the project to build the infrastructure platform that would support the rollout of a highly successful UK bespoke analytics system to North America.
- Collaborated with client managers, driving initiatives, managing dependencies, stakeholders, and conflicts with other projects.
- Built the business and system design for management information systems.
- Program managed for a multi-million-pound national program, responsible for end-to-end delivery.
- Scrutinized design specifications, setting business aligned systems strategy and serving as the final decision-making authority.
- Managed third-party vendors, outsourcing partners, and contractors.
- Managed a team of 40 business analysts, developers, testers, and an analytics specialist.
- Led the transition effort to move systems support to in-house teams.
- Senior Business Analyst/Project Manager2005 - 2007AXA PPP Denplan
- Managed Thunderhead correspondence implementation end-to-end from business case through to support.
- Managed projects Payment and Registrations end-to-end from business case through to support.
- Applied advanced SQL design, development, and testing.
- Developed a bespoke project management toolkit and rolled it out across the IT department.
- Business Analyst/Project Manager2002 - 2005Marks & Spencer
- Managed infrastructure center testing.
- De-merged M&S’s financial services arm, migrating data to the correct infrastructure.
- Developed the IT service catalog.
- Managed the PMO processes for the &more program.
Peter John Hastings
Truro, United Kingdom
Member since November 2, 2018
Peter is an experienced project manager, business consultant, and business analyst who has worked with a broad range of organizations from relatively new to mature across technology and business. He has have worked on large client projects at GAME, the public sector, ASDA, M&S, and other major global and UK retailers as well as an internationally renowned utilities company.
Peter is now available for hire
Project Highlights
- Led the design, plan, and execution of testing for two new local infrastructure centers in Marks & Spencer's head office.
- I rescued this failing correspondence engine project, delivering core architecture and three phases of correspondence.
- Led the separation and migration of data as part of the de-merger of Marks & Spencer Financial Services into M&S Money.
Expertise
- Agile
- Change Management
- Management
- Project Management
- Requirements Analysis
- Scrum Master
- Software Development Lifecycle (SDLC)
- Testing
Education
- University of Kent at Canterbury
Select Certifications
- Information Systems Examination Board
- RSA Examinations Board
Employment
Project History
- Local Infrastructure Center TestingLed the design, plan, and execution of testing for two new local infrastructure centers in Marks & Spencer's head office.
Marks & Spencer moved their head office to a state-of-the-art purpose-built building. While the builders were still on-site putting the finishing touches to the office itself, I managed the entire process of testing the two local infrastructure centers for failover, connectivity, and performance.
- ThunderheadI rescued this failing correspondence engine project, delivering core architecture and three phases of correspondence.
After stalling with limited progress, I injected direction, control and pace into this project, ensuring the delivery of a core platform to manage the integration and several phases of correspondence through design, compliance review, development, transition, and launch.
- Annual PaymentsPulled a disparate set of delayed and stalled projects into a coherent, unified program of work that delivered outcomes.
The organization's original business model was based around a monthly payment plan. However, after purchasing a client book from another company, annual payments had to be accepted. This was handled with workarounds for many years until I pulled together the range of change requests, enhancements, and overhauls into a single program of work with a critical mass that allowed a firm business case to be approved and drive investment in the work.
- GAME eCommerce Re-platformI led the testing, release, and maintenance phase of the GAME.co.uk eCommerce re-platform project.
The eCommerce re-platform project moved GAME.co.uk from an outdated VB-based bespoke site to a fully fledged, white label .NET platform. The project saw eCommerce sales increase tenfold and adopted an agile methodology for the post-go-live releases which resulted in over 100 successful releases of new functionality.
- GAME Advanced MerchandisingLed the design, build, release, and transition of Endeca pre-production and production environments.
GAME's advance merchandising project further built on the success of the eCommerce platform by providing more powerful product management and merchandising on the site, along with flexible faceted navigation and an enhanced user experience. I led the infrastructure project end-to-end, delivering the largest environment GAME had seen to support the powerful Endeca engine.
- M&S MoneyLed the separation and migration of data as part of the de-merger of Marks & Spencer Financial Services into M&S Money.
The de-merger of Marks & Spencer Financial Services into a joint venture with HSBC to form M&S Money demanded a clear division of information and data that was previously open across both organizations. I led the project to identify, analyze, and migrate data to its correct location.
Education
- Bachelor's degree in Economics1999 - 2002University of Kent at Canterbury - Kent, United Kingdom
Certifications
- Foundation Certificate in Software TestingFEBRUARY 2003 - PRESENTInformation Systems Examination Board
- Computer Literacy and Information Technology Stage 1AUGUST 1997 - PRESENTRSA Examinations Board
