Peter John Hastings, Project Manager in Truro, United Kingdom
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Peter John Hastings

Verified Expert  in Project Management

Project Manager

Truro, United Kingdom
Toptal Member Since
December 19, 2018

Peter is a solid, business-driven leader with technical knowledge and international experience who helps businesses build a vision for the future and deliver the required change. With expertise with C-suite stakeholders, Peter is confident, whether presenting to the board or engaging developers, providing measured and analytical thought leadership, business, and technical acumen, and insight to all who need it. Peter has led many end-to-end large change programs and accounts.

Project Highlights

Scan & Go Mobile App
Led the transition from one store pilot to a fully scalable, multi-branded customer and employee mobile POS solution.
COVID-19 Pandemic Application Design, Development, and Support
Oversaw the design, development, and testing of two new platforms that helped individuals get back to work faster and travel easily.
Offshore Development and Support for Multinational Retailer
Transitioned and managed the offshore development and support for a multinational retailer.


Work Experience


2022 - PRESENT
Home-Start Kernow
  • Joined the board of this charity, focusing on the use of technology to assist operations and delivery.
  • Worked with the board to ensure the charity complied with its governing document, charity law requirements, and other laws.
  • Acted in the charity's best interests to decide what will best enable it to carry out its purposes, making balanced and adequately informed decisions, thinking about the long and short term.


2019 - PRESENT
  • Provided guidance and go-to-market materials on retail industry trends related to Black Friday across Eastern Europe.
  • Reviewed the retail catalog structure and faceted navigation.
  • Collected, cleaned, and consolidated data for campaigns and student scholarship awards.
  • Configured web redirects and content migration across three white-label brands to a new common site.
  • Upgraded the infrastructure to Windows Server 2019, introduced cloud-based email, and delivered network infrastructure improvement roadmap.
  • Delivered a complete digital transformation strategy through the discovery, design, road mapping, planning, and estimating phases.
  • Built the company from scratch with zero external investment, growing turnover to £400,000 in three years.

Delivery Director and CTO

2019 - PRESENT
  • Collaborated with multinational clients worldwide, led account management, delivery, and architecture with responsibility for customer management, product, and service delivery while focusing on customer satisfaction and profitability.
  • Engaged with customers to understand their business and use of products and services. Collaborating with customers to understand opportunities to use the company's products and services.
  • Ensured that appropriate due diligence was performed during the project scope to develop detailed, auditable, and accurate estimates.
  • Oversaw project delivery with a focus on margin and customer satisfaction.
  • Owned the customer relationship and understood customers' business needs and direction to help them quantify and achieve their business objectives.
  • Maintained effective relationships with established customers.
  • Hired, mentored, and trained staff with an emphasis on a customer-obsessed culture.

Project Manager

2023 - 2024
  • Designed, proposed, refined, and implemented the framework for transatlantic integration of business functions following an acquisition.
  • Built plans and tracked the status of integration delivery in collaboration with leadership from each business function.
  • Oversaw successful migration to core finance and CRM systems, handling quotes through invoicing.

Digital Project Manager

2022 - 2022
National Collegiate Scouting Associate LLC
  • Joined the team as a project manager to manage the rollout of a brand update to multiple internal and customer-facing systems and artifacts.
  • Built a high-level, detailed, and cutover plan for the brand update and managed it through to completion.
  • Set up a regular cadence of reporting and team connects, building communication channels between multiple organizational units to ensure synchronization of tasks.

Project Manager

2018 - 2022
NHS Digital
  • Initiated and designed a work package for a three-year program delivering cross-training, workforce management, consolidated location strategy, and AI shift-left initiatives.
  • Built the governance structure and project management ways of working.
  • Developed the prioritization mechanism for artificial intelligence use cases.
  • Contributed to project management of ServiceNow implementation and a new contact center solution.

Senior Account Project Manager

2015 - 2018
UST Global
  • Handled delivery P&L as well as delivery of all programs and projects within managed accounts.
  • Understood client business and priorities in-depth.
  • Found and delivered value-add services to meet customer goals and manage customer expectations.
  • Maintained communication and connected with customers at all management levels.
  • Supervised and mentored managers running multi-phase, dimension, and resource projects.
  • Planned and developed the talent and leadership pipeline.
  • Achieved ultimate success and satisfaction of internal and external stakeholders by working collaboratively with project teams, customers, legal and sales functions, and SMEs.
  • Resolved issues impacting satisfaction, success, and employee engagement.
  • Drove compliance with operational aspects of the IT practice.
  • Delivered contractual commitments, adhering to project management office standards.

Senior Project Manager

2013 - 2015
  • Created a new reporting format adopted by the broader consulting practice.
  • Built an internal center of excellence for Agile program management.
  • Managed the rollout and transition of SAP implementation.
  • Scoped, sized, priced, developed, tested, released, transitioned, and supported ongoing implementation and updates.
  • Implemented new build and environment management processes.
  • Managed a team of 200 across multiple disciplines spread across the UK and India. Clients included Marks & Spencer, John Lewis, and Centrica.
  • Assessed delivery quality and capability, conducting interviews on topics from risk through to change.

Principal Consultant Project Manager

2011 - 2013
Tata Consultancy Services
  • Provided solutions to strategic and operational challenges.
  • Aligned technology with business priorities in retail.
  • Reviewed bid materials prior to delivery to prospective clients.
  • Developed target operating models and planning processes.
  • Managed on-site and offshore resources to deliver aggressive plans on time and budget.
  • Developed a transitional approach across multiple infrastructure locations and disaster recovery sites.
  • Reviewed testing and development of new tools rolled out across the organization.
  • Managed third-party vendors, outsourcing partners, and contractors. Clients included Marks & Spencer.

Principal Consultant Project Manager

2007 - 2011
  • Supervised offshore test teams and third-party and internal developers.
  • Ensured the change pipeline ran as efficiently as possible.
  • Managed over 100 releases for clients such as GAME, ASDA/Walmart, and the NHS.
  • Led the release of Endeca as an advanced merchandising platform.
  • Managed planning, design, and delivery of the infrastructure to support a new application transitioning to production service.
  • Oversaw testing, infrastructure, and environment for a global, multi-brand web presence.
  • Integrated business processes and systems following a merger.
  • Managed a build and deployment stream for an international eCommerce program.
  • Implemented the release and change management processes across the eCommerce group.
  • Managed third-party vendors, outsourcing partners, and contractors.

Senior Business Analyst and Project Manager

2005 - 2007
AXA PPP Denplan
  • Applied advanced SQL design, development, and testing.
  • Managed Thunderhead correspondence implementation end-to-end, from business case through to support.
  • Developed a bespoke project management toolkit and rolled it out across the IT department.
  • Led payment and registration projects end-to-end, from business case through to support.

Business Analyst and Project Manager

2002 - 2005
Marks & Spencer
  • Demerged the company's financial services arm, migrating data to the correct infrastructure.
  • Served as the lead analyst for the launch of the &more credit card.
  • Rolled out training to stores for a multi-channel food ordering system.
  • Acted as the lead analyst for the information technology shared services alert management project.
  • Prepared documentation and trained users in stores on a new web-based system.
  • Served as the lead analyst for Grand Union's head office relocation project, infrastructure transformation, and decommissioning program.
  • Designed user-friendly IT infrastructure schematics.
  • Developed business-aligned strategies within the systems architecture group.
  • Managed helpdesk team overseeing UAT for 2,500 users moving head offices.
  • Led a team of integration testers for large-scale projects.

Local Infrastructure Center Testing

Led the design, plan, and execution of testing for two new local infrastructure centers in Marks & Spencer's head office.

Marks & Spencer moved their head office to a state-of-the-art purpose-built building. While the builders were still on-site putting the finishing touches to the office itself, I managed the entire process of testing the two local infrastructure centers for failover, connectivity, and performance.


Rescued this failing correspondence engine project, delivering core architecture and three phases of correspondence.

After stalling with limited progress, I injected direction, control, and pace into this project, ensuring the delivery of a core platform to manage the integration and several phases of correspondence through design, compliance review, development, transition, and launch.

Annual Payments

Pulled a disparate set of delayed and stalled projects into a coherent, unified program of work that delivered outcomes.

The organization's original business model was based on a monthly payment plan. However, annual payments had to be accepted after purchasing a client book from another company. It was handled with workarounds for many years until I pulled together the range of change requests, enhancements, and overhauls into a single work program with a critical mass that allowed a solid case to be approved and drive investment in the business.

GAME eCommerce Re-platform

Led the testing, release, and maintenance phase of the eCommerce re-platform project.

The eCommerce re-platform project moved from an outdated VB-based bespoke site to a fully-fledged, white-label .NET platform. The project saw eCommerce sales increase tenfold and adopted Agile methodology for the post-go-live releases, which resulted in over 100 successful releases of new functionality.

GAME Advanced Merchandising

Managed the design, build, release, and transition of Endeca pre-production and production environments.

GAME's advanced merchandising project further built on the success of the eCommerce platform by providing more powerful product management and merchandising on the site, along with flexible faceted navigation and an enhanced user experience. I led the infrastructure project end-to-end, delivering the largest environment GAME had seen to support the powerful Endeca engine.

M&S Money

Led the separation and migration of data as part of the demerger of Marks & Spencer Financial Services into M&S Money.

The demerger of Marks & Spencer Financial Services into a joint venture with HSBC to form M&S Money demanded a clear division of information and data that was previously open across both organizations. I led the project to identify, analyze, and migrate data to its correct location.

Supply Chain Traceability Platform Using Blockchain

Oversaw the design and development of a prototype platform that delivered core traceability and payment integration leveraging blockchain and IoT technologies.

I managed a team of 10 working on blockchain, IoT, solution architecture, mobile and web application development, infrastructure design and build, database administration, cloud implementation on AWS, quality assurance, DevOps services, and business analysis.

Scan & Go Mobile App

Led the transition from one store pilot to a fully scalable, multi-branded customer and employee mobile POS solution.

I managed a team of 10 to design and develop Scan & Go mobile app, from proof of concept to production rollout. They also rearchitected the platform to ensure the app's scalability to 500 plus stores and developed the app for Android and iOS.

Mobify Migration

Revived a delayed project to migrate from Salesforce Commerce Cloud Storefront Architecture to Mobify headless commerce.

I led over 20 project managers, business analysts, developers, and testers to develop the FaaS architecture layer for the multinational retailer's eCommerce, PWA, and responsive web design with an integrated front-end layer and Salesforce-based back end.

COVID-19 Pandemic Application Design, Development, and Support

Oversaw the design, development, and testing of two new platforms that helped individuals get back to work faster and travel easily.

I managed a team of 20 project managers, business analysts, developers, and testers while co-owning COVID-19 pandemic-specific mobile and web solution design, development, and support. It has a highly scalable, microservices-based, cloud-hosted back end and assured scalability through containerized, cluster-based deployment. I led the project in a distributed agile manner across China, the UK, and India.

• Faster time to market with rapid development and deployment in under six months.
• Real-time bidirectional communication.
• Data self-sovereignty and ID2020 certification for the platform.
• Joint product roadmap and backlog development.
• 7-point static testing and early performance testing of APIs.
• Device cloud for end-to-end and compatibility testing.

Offshore Development and Support for Multinational Retailer

Transitioned and managed the offshore development and support for a multinational retailer.

I led a team of over 50 individuals across various disciplines, skills, and technologies, with 24/7 support via a secured delivery center. We provided end-to-end POS testing through a remote POS testing lab, 24/7/365 end-to-end cloud management, and AWS landscape support. In addition, we developed and rolled out the mobile application, provided support, conducted business analysis, quality assurance, POS testing, architecture consulting, and data integration, and oversaw cloud support, infrastructure security services, and UI/UX design.

Digital Transformation Strategy

Delivered a complete digital transformation strategy through discovery, design, roadmapping, planning, and estimating.

I managed, facilitated, and created a digital transformation strategy with two consultants for a multinational construction firm. We delivered a detailed report that described as-is processes, associated pain points, and recommended to-be processes and tools. We also delivered a digital transformation strategy document that provided a consolidated view of selected change opportunities, the principles underpinning the strategy, and a roadmap for change prioritized by benefit and immediacy of opportunity. I identified quick-win opportunities for transformation that could be delivered within the timeframe of the strategy phase itself at negligible cost and effort. Where the recommended to-be process required submitting a feature request to an external development group, documents detailing the nature of the feature requests were delivered. In addition, I estimated the level of effort and cost involved in the implementation and formed a team of representatives from across the organization's functions and hierarchy who became the agents of change in the implementation stage.

Construction Site Diaries Power App

Initiated, managed, and designed a power app to deliver iPad-based construction site diaries, managing the development and testing team that brought the app to a market-ready state.

On-site construction teams log and submit site diary entries in various formats, from physical paper diaries to Microsoft Excel spreadsheets. This wide range of formats leads to inconsistency in the data collected, and the data is also often unstructured. These two considerations mean that construction firms cannot report against or aggregate the data submitted meaningfully.

This project built site diaries as Microsoft Power App, considering business continuity, disaster recovery, training material preparation, training delivery, provision of training environments, business process documentation, system documentation, engineering, project management and administration, IT security, software development, and communication.

British Gas Business Slingshot | SAP ISU, CRM, FICO, and BW Migration

Joined the program as a transition manager and was promoted to program manager after three successful releases of one of the world's largest SAP utilities migrations.

This SAP implementation—the world's largest B2B ISU data migration—changed the organization's business, processes, and systems. I managed the rollout and transition and then handled all aspects of engagement and delivery, including pipeline, proposals, estimation, process, development, testing, release, transition, and support. As an on-site account manager for Cognizant CBC PMC, I closed a £20 million program of work, reducing headcount to zero, maintaining stakeholder contact, and using consultative selling to build propositions and win projects, with sales totaling £5 million. I also managed a team of 200 across multiple disciplines across the UK and India.

Multi-channel Foundation Program at Marks & Spencer

Acted as the lead consultant and business architect for £200 million Agile eCommerce replatform.

This program delivered a platform for growth using Agile techniques. I led areas of the program that needed the company's attention, including data migration, promotions, disaster recovery, payments, refunds, UAT, logistics transition, launch planning, production testing, and service transition. I also project-managed the development of target operating models and planning processes, managed onshore and offshore resources to deliver aggressive plans on time and budget, and developed a transition approach across multiple infrastructure locations and DR sites. Finally, I reviewed testing while developing new tools that rolled out across the organization.

Customer Service Function

Implemented a POC, AI-based voice bot for data inquiries. Wrote the AI and RPA strategy for the national healthcare system's customer service function. Project-managed the ServiceNow implementation initiative.

Project-managed the initiation, design, and delivery of a 3-year program, delivering cross-skilling, workforce management, consolidated location strategy, and AI shift-left initiatives. Built the governance structure and project management ways of working and wrote the full AI and RPA strategy for the customer service function. Project-managed the ServiceNow implementation and new contact center solution.

Brand Update Project

Project-managed brand updates across multiple products, websites, marketing communications and marketing materials.

Managed a group of senior executives and their teams to deliver an end-to-end brand update across products, marketing, sales, and operations, updating websites, emails, printed documents, marketing materials, event equipment, and social media. Provided leadership in planning the preparation of updates and the detailed planning of the cutover.
1999 - 2002

Bachelor's Degree in Economics

University of Kent at Canterbury - Kent, United Kingdom


Foundation Certificate in Software Testing

Information Systems Examination Board


Computer Literacy and Information Technology Stage 1

RSA Examinations Board


SQL, Jira, Zoom, Slack, Skype, Asana, Salesforce


Windows, MacOS, iOS, Enterprise Resource Planning (ERP),, X (formerly Twitter)


Change Management, Requirements Analysis, Testing, User Acceptance Testing (UAT), Management, Agile, Agile Leadership, Implementation Project Management, Waterfall Delivery, Agile Project Management, Scrum, Database Design, Service-oriented Architecture (SOA)

Industry Expertise

Technology, Construction, Healthcare, Insurance, Nonprofits


Software Development Lifecycle (SDLC), Consulting, Business Analysis, Stakeholder Management, Program Management, Outsourcing, IT Services, Project Delivery, Business Processes, IT Strategy, Strategy, Software Project Management, Management Consulting, Requirements, Project Portfolio Management (PPM), Analysis, Enterprise Architecture, Project Planning, Business Transformation, PMO, Data Migration, Business Architecture, Governance, Project Management, Project Management Office (PMO), Startups, Technical Project Management, Sprint Planning, Feature Backlog Prioritization, Reporting, Dashboards, Best Practices, Discovery Workshops, Web Applications, User Stories, Project Timelines, Staffing, Web App Development, Business Process Re-engineering, Process Improvement, Process Mapping, Process Optimization, Business Process Optimization, Process Management, Business Process Modeling, Business Process Analysis, Milestones, Project Rescue, Project Closure, Websites, Time Management, Cross-functional Team Leadership, Large-scale Projects, Complex Problem Solving, Detail-oriented, Organization, Communication, Digital Project Management, Account Management, Project Management Operations, Workflow, Client Relations, End-to-end Implementation (E2E), Digital Transformation, Legacy Software, Discovery, Minimum Viable Product (MVP), Leadership, eCommerce, User Requirements, Planning, Project Scoping, Estimation & Planning, Estimations, Business Requirements, Technical Requirements, Requirements & Specifications, Product Requirements Documentation (PRD), Executive Presentations, Project Budget Management, Product Management, Product Roadmaps, Business, Mobile Apps, Budgeting, Process Documentation, Risk Management, Business Process Flow (BPF), Data Warehouse Design, Solution Architecture, Software Development, Business Intelligence (BI), Integration, ITIL, Presales, Data Warehousing, XML, UML, .NET, Microsoft SQL Server, Java, Scrum Master, Customer Relationship Management (CRM), Claims Processing, Redesign, Rebranding, Mergers & Acquisitions (M&A), Marketing, CRM APIs, Healthcare IT, Vendor Selection, Medical Software, Product Ownership, Agile Sprints, Databases, Data-driven Decision-making, Data Analytics, Marketing Communications (MarCom), Social Networks, Business Delivery Management, Communication Strategy, Non-governmental Organizations (NGOs), AS400, Microsoft Teams, Private Equity, Fintech, Human Resources (HR), WhatsApp, ClickUp, Cloud, Artificial Intelligence (AI), Robotic Process Automation (RPA), ServiceNow, Teamwork, Decision Analysis, Charity

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